--- title: 'Professional Services Engineer, 911 Systems (Remote) at Axon' canonical: 'https://feeny.ai/job/professional-services-engineer-911-systems-remote-axon-chicago-q3dd9kr7edsc' type: 'job' last_seen: '2026-10-13' --- # Professional Services Engineer, 911 Systems (Remote) at Axon - **Company:** Axon - **Location:** Chicago, IL - **Compensation:** $88k–$135k - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-10-13 - **Apply:** https://job-boards.greenhouse.io/axon/jobs/7904225003 ## Job description Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. ## About Axon 911 Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most. 911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world. ## Your Impact In this position, you’ll play a critical part in advancing the Axon 911 mission to Save Lives. Here's your chance to join our Global Operations team in order to implement, integrate, and deploy our real-time emergency service platforms to our clients, including 911 Public Safety Answering Points (PSAPs) organizations. In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company, ranging from technical pre-sales, core architectural and design working sessions, and technical support activities. You will lead onsite and remote installations of Carbyne’s SaaS products, and you will also play an important role in the customer’s site and system architecture by following Carbyne’s best practices and your strong technical experience. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technical Support teams, but also broader teams such as Product, Marketing, Development and Engineering teams. ## What You’ll Do Deployment Expertise: - Plan, design, and execute end-to-end deployment projects for our cloud call-handling solutions. - Work closely with customers to understand their needs and ensure successful implementations. 911 Systems Technical Depth: - Provide advanced technical training and knowledge transfer to customers throughout the deployment process. - Collaborate with engineering teams on complex technical solutions and troubleshooting. Customer Relations: - Be a trusted advisor to our customers. - Provide ongoing support during deployment, including working after hours on installations and post-implementation assistance. - Champion a customer-centric approach within the team. Process Improvement: - Continuously improve our deployment processes and documentation to ensure efficiency and scalability. Collaboration: - Work effectively across internal teams (Sales, Engineering, Customer Success, and Support) to ensure seamless project delivery. - Maintain strong communication with leadership and stakeholders. ## What You Bring - Bachelor's degree in a technical field (or equivalent experience) - At least 8+ years of experience in a technical role related to VoIP (e.g., PBX, Call Center) - Proven knowledge of AWS cloud infrastructure - Proven experience in planning, executing, and delivering complex projects - Strong communication, interpersonal, and conflict-resolution skills - Ability to manage multiple priorities and work effectively under pressure - Excellent analytical and problem-solving skills - Experience with network infrastructure, including routers, firewalls, and the OSI model - Ability to travel up to 50% of the time Nice-to-Haves: - Experience with the public safety industry (ENP Certification/NG911) - Knowledge of Cisco UCS and/or FreeSWITCH - Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC) Work Location This role is fully remote within the United States with up to 50% travel for customer meetings, training sessions, and industry events. ## Benefits that Benefit You - Competitive salary and 401k with employer match - Discretionary paid time off - Paid parental leave for all - Medical, Dental, Vision plans - Fitness Programs - Emotional & Mental Wellness support - Learning & Development programs - And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Pay Transparency: Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base annual pay for this role is between $88,200.00 - $135,240.00 excluding commission, bonuses, and more annually, depending on your geographic market. The actual base salary will vary based on several factors, including level, function, training, transferable skills, work experience, business needs, and location—often a combination of these elements. Our benefits are designed to support you physically, financially, and emotionally—through life’s major milestones and in your everyday moments. To learn more about our benefits, please visit [www.axon.com/careers/benefits.](https://www.axon.com/careers/benefits) Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers. Base Pay Range $88,200—$135,240 USD Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy) Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com. ## About Axon ## Company Overview - **One-liner**: Axon provides an integrated ecosystem of hardware, software, and AI solutions for public safety, including body cameras, TASER devices, evidence management, and drone defense. - **Entity Type**: Public (ticker: AXON on NASDAQ) - **Headquarters**: Scottsdale, Arizona, USA - **Founded**: 1993 - **Founders**: Not publicly available from search results (the company was founded by Rick Smith and his brother Tom Smith; this information is widely known but not cited in the provided search results) ## Core Business - **Primary industry**: Law enforcement technology, public safety, security - **Target customers**: B2G (municipal, state, federal law enforcement; corrections; fire/EMS; campus security), B2B (retail, healthcare, private security, personal safety) - **Mission**: "Protect Life" – the company states it is "on a mission to cut gun-related deaths between police and public in half by 2033 through technology, training and trust" (the "Moonshot 50in10") [axon.com](https://www.axon.com/) ## Products & Services - **TASER 10**: Next-generation less-lethal weapon with improved accuracy and range; part of a new era in less-lethal technology [axon.com](https://www.axon.com/) - **Axon Body 4**: Body-worn camera for frontline officers, capturing high-definition video evidence [axon.com](https://www.axon.com/company) - **Axon Fleet 3**: In-car video system for law enforcement vehicles [axon.com](https://www.axon.com/company) - **Axon Evidence**: Cloud-based digital evidence management platform, storing over 109 petabytes of data [axon.com](https://www.axon.com/company) - **Axon Records**: Integrated digital reporting software to reduce administrative burden on officers [axon.com](https://www.axon.com/company) - **Axon Respond**: Real-time situational awareness platform connecting Axon devices to command centers [axon.com](https://www.axon.com/company) - **Axon Dispatch**: Computer-aided dispatch (CAD) system for faster, more informed response [axon.com](https://www.axon.com/company) - **Axon Air**: End-to-end drone solution for public safety, including drone-as-first-responder (DFR) capabilities [axon.com](https://www.axon.com/) - **Dedrone**: Drone detection and mitigation system to protect against aerial threats [axon.com](https://www.axon.com/) - **Axon VR Training**: Virtual reality training for use-of-force scenarios [axon.com](https://www.axon.com/company) - **Axon AI**: Suite of AI-powered features including Axon Vision, Axon Assistant, Attribute Search, and auto-transcribe [axon.com](https://www.axon.com/) - **Axon Academy**: Virtual learning platform for end-user product training [axon.com](https://www.axon.com/company) ## Market Standing - **Valuation/Market Cap**: Not publicly available from search results (Axon is a publicly traded company; market cap fluctuates; recent data not included in provided sources) - **Key Metric**: Annual Revenue – Not provided in search results; the company is publicly reporting but financials not listed here - **Notable Investors/Partners**: Not explicitly listed in search results; the company partners with hundreds of law enforcement agencies, federal departments, and private organizations - **Growth Signals**: - 567 active job openings as of the search date, indicating strong hiring demand [greenhouse.io](http://job-boards.greenhouse.io/axon) - Global office footprint: 10 locations across the US, UK, Netherlands, Vietnam, Finland, Australia [axon.com](https://www.axon.com/careers/all) - Product expansions into AI, drone defense, and real-time operations - "Moonshot 50in10" initiative signals ambitious growth and societal impact goals ## Competitive Advantages - **Integrated ecosystem**: Combines hardware (TASER, cameras), software (evidence, records, CAD), AI, drones, and training into a single platform – creating high switching costs for agencies. - **Market dominance in less-lethal weapons**: TASER is the de facto standard for US law enforcement, with a track record of saving lives (99.75% of field uses result in no serious injury). - **Data moat**: Over 109 petabytes of evidence hosted in Axon Evidence, with deep integrations into agency workflows. - **Responsible Innovation Framework**: Proactive approach to ethics and transparency, building trust with customers and the public. - **SaaS transition**: Moving agencies from one-time hardware sales to recurring software subscriptions, driving predictable revenue growth. ## Strategic Focus - **AI Era Plan**: Deploying AI across the entire ecosystem to automate tasks (e.g., report writing, evidence transcription) and provide real-time insights. - **Moonshot 50in10**: Reducing gun-related deaths between police and public by 50% by 2033 through technology, training, and trust. - **Drone and counter-drone expansion**: Growing Axon Air and Dedrone to address aerial threats and enable drone-first response. - **Real-time operations**: Strengthening Axon Respond and Dispatch to create a unified command center experience. - **International growth**: Expanding offices in Europe, Asia, and Australia to serve a global public safety market. ## Why Work Here - **Culture**: Described as a "global community where diverse talents unite" with values of "Boldly Go", "Be Obsessed", "Aim Far", "Win Right", and "Own It". Strong emphasis on creativity, customer focus, and mission-driven work [axon.com](https://www.axon.com/careers/culture). - **Remote/hybrid policy**: Remote work is available; the company has a dedicated "Remote" office listed on the careers page, indicating a distributed workforce. Most roles also offer hybrid or onsite options in major hubs [axon.com](https://www.axon.com/careers/all). - **Global offices**: Hubs in Scottsdale (HQ), Seattle, London, Amsterdam, Boston, Ho Chi Minh City, Tampere, Sydney, Melbourne, and remote. - **Notable perks**: Working on life-saving technology, exposure to cutting-edge AI and hardware, training opportunities (Axon Academy), and a strong sense of purpose. - **Engineering culture**: The job board lists many software roles (SRE, TPM, solutions architect, embedded services) and hardware roles (manufacturing, validation, supply chain), indicating a diverse technical environment [greenhouse.io](http://job-boards.greenhouse.io/axon). ## Sources 1. [axon.com](https://www.axon.com/) – Homepage, mission, product descriptions 2. [axon.com](https://www.axon.com/company) – Company overview, industries, product details 3. [axon.com](https://www.axon.com/careers/all) – Office locations and remote policy 4. [axon.com](https://www.axon.com/careers/culture) – Culture page, values 5. [greenhouse.io](http://job-boards.greenhouse.io/axon) – Active job listings, departments ## Other roles at Axon - [Strategic Account Executive - Nordics & Baltics](https://feeny.ai/job/strategic-account-executive-nordics-baltics-axon-germany-wndgf2heww06) — Germany - [Operator III (Onsite)](https://feeny.ai/job/operator-iii-onsite-axon-arizona-ea8xsedwrrns) — Arizona, United States - [Staff Product Designer](https://feeny.ai/job/staff-product-designer-axon-new-york-nvwry8qpeh67) — New York, NY - [Project Manager, ALPR](https://feeny.ai/job/project-manager-alpr-axon-united-states-xwd7s0x0yxvg) — United States - [Production Planner](https://feeny.ai/job/production-planner-axon-dietzenbach-hesse-mnx9cdzpfmbj) — Dietzenbach Hesse, Germany - [Project Manager, Professional Services Operations](https://feeny.ai/job/project-manager-professional-services-operations-axon-scottsdale-eszpewdne5yq) — Scottsdale, AZ - [Senior HR Business Partner](https://feeny.ai/job/senior-hr-business-partner-axon-scottsdale-9da1xj1k4q9d) — Scottsdale, AZ - [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-atlanta-ewcq3nmqafjc) — Atlanta, GA - [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-dallas-h4eb5gtkmcem) — Dallas, TX - [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-chicago-p2c3sddt5w83) — Chicago, IL