---
title: 'Professional Services Senior Software Engineer at Workstream'
canonical: 'https://feeny.ai/job/professional-services-senior-software-engineer-workstream-manila-1tmphedta8mj'
type: 'job'
last_seen: '2026-09-06'
---

# Professional Services Senior Software Engineer at Workstream

- **Company:** Workstream
- **Location:** Manila, Philippines
- **Work type:** remote
- **Posted:** 2026-04-08
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/workstream/jobs/5860297004

## Job description

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our[Company Values](https://www.workstream.us/careers) and we’d love to have individuals who can be a culture add to our team!

## What We Offer

- Permanently Remote
- Pay wired directly to your bank account
- $50 Monthly Stipend
- Annual Bonus
- Flexible PTO
- Enjoy company time off during some of the major US Holidays
- Career fast track for performers and internal mobility
- Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us We are looking for a Solutions Software Engineer in Professional Services (PS) to join our growing team. In this role, you will own the design, development, and delivery of complex technical integrations between our platform and enterprise client systems. You'll operate at the intersection of deep software engineering and customer partnership — leading integration architecture decisions, mentoring junior engineers, and driving technical standards across the PS organization.

The majority of your time is spent writing code, architecting scalable solutions, and solving genuinely hard technical problems. You'll bring an AI-native mindset to everything you build — leveraging LLMs, automation, and modern AI tooling to deliver faster, smarter outcomes for clients and the team. You'll work directly with enterprise clients and internal stakeholders to translate complex business requirements into production-grade software, with direct, visible impact on customer retention and satisfaction.

Day in the Life

Integration & Internal Engineering (50%)

- Architect and build robust API integrations between our platform and client HR, payroll, and POS systems
- Develop and maintain reusable integration frameworks and shared libraries that accelerate delivery across the team
- Own the full software lifecycle — from design and development through testing, deployment, and production support
- Build data migration pipelines and CSV transformation solutions for enterprise onboarding
- Develop two-way payroll integrations with complex business logic and error handling
- Build and deploy custom internal tools that improve team efficiency, integration observability, and customer operations
- Own infrastructure-as-code and deployment pipelines using Terraform, GitHub Actions, and related CI/CD tooling — you ship to production, not just to staging
- Apply AI-native development practices: using LLMs and AI tooling to accelerate development cycles, generate smarter automation, and build more intelligent solutions for clients and internal teams

Technical Leadership & Mentorship (20%)

- Review code and provide technical guidance to junior and mid-level engineers on the PS team
- Establish and document engineering best practices, integration patterns, and internal tooling standards
- Champion AI best practices across the team — helping others understand when and how to use AI tooling effectively and responsibly
- Collaborate with Product and Engineering to surface recurring customer pain points and influence the platform roadmap

Customer & Stakeholder Collaboration (20%)

- Lead technical discovery sessions with enterprise clients to define integration scope and requirements
- Translate complex business and compliance requirements into clear technical specifications
- Serve as the senior technical voice in client conversations — able to communicate architecture decisions confidently to both technical and non-technical audiences

Custom Solutions & Tooling (10%)

- Build custom reporting tools, enterprise-grade career site implementations, and AI-assisted automation for customers
- Develop internal tooling and dashboards to improve team efficiency, reduce manual work, and scale PS delivery

## Who You Are

- Engineering Depth: You write clean, production-quality code and take ownership of what you ship. You think in systems, not just scripts.
- AI-Native: You don't just know AI exists — you actively use it. You're fluent with LLM APIs, prompt engineering, and AI-assisted development workflows, and you have strong instincts around where AI adds genuine value vs. where it introduces risk
- Backend-First, Full Stack Capable: Strong proficiency in Python and TypeScript/JavaScript; comfortable owning backend services while being capable across the stack
- Integration Expertise: Hands-on experience with REST APIs, webhooks, OAuth, and workflow automation platforms (Workato or similar)
- DevOps Fluency: You're comfortable with Terraform, GitHub Actions, and CI/CD pipelines — shipping and maintaining production infrastructure is part of your normal workflow, not an afterthought
- Technical Leadership: You've mentored engineers, led code reviews, and contributed to engineering standards — not just executed tickets
- Problem Solving: You enjoy ambiguous problems and bring structured thinking to novel technical challenges
- Communication: You can hold your own in a technical architecture conversation and turn around and explain the same concept clearly to a non-technical customer

## Requirements

- 5+ years of software engineering experience, with meaningful full-stack or backend depth
- Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
- Strong proficiency in Python and TypeScript or JavaScript
- Experience designing and consuming REST APIs at scale
- Proficiency with infrastructure-as-code (Terraform) and CI/CD pipelines (GitHub Actions or equivalent)
- Demonstrated AI-native development practices — active use of LLM APIs, AI tooling, or AI-assisted workflows in prior roles
- Familiarity with version control and collaborative development workflows (GitHub)
- Experience with workflow automation platforms (Workato, Zapier, or similar)
- Must be willing to work during US business hours

## Nice to Have

- Prior experience in SaaS implementation, professional services, or a customer-facing engineering role
- Exposure to HRIS, payroll, or POS system integrations
- Experience building and maintaining shared internal developer tooling or libraries
- Familiarity with MCP (Model Context Protocol) or agentic AI frameworks

Know More About Workstream

- https://www.workstream.us/blog/funding-series-b
- https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
- https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.

## About Workstream

## Company Overview
- **One-liner**: Workstream provides an all-in-one AI-powered HR, payroll, and hiring platform purpose-built for hourly, multi-location businesses, primarily in the restaurant industry.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2017
- **Founders**: Desmond Lim (CEO), Lei Xu (CSO & Co-founder), Max Wang (CTO & Co-founder)

## Core Business
- **Primary industry/industries**: HR Technology, Payroll Software, Recruiting/Hiring Software, Restaurant Technology
- **Target customers**: B2B; specifically multi-location restaurant chains and other hourly-workforce businesses (e.g., retail, hospitality). Their customers include 46 of the top 50 quick-service restaurant brands.
- **Mission or purpose statement**: "Empowering local businesses and the hourly workforce to thrive" [workstream.us](https://www.workstream.us/about)

## Products & Services
- **AI-Powered Hiring Platform**: An end-to-end solution that includes job posting to hundreds of boards, AI-driven candidate screening, and automated interview scheduling via their "VoiceAI" feature. [workstream.us](https://www.workstream.us/)
- **HR & Compliance Platform**: Tools for managing I-9s, e-verify, time clock violations, meal break alerts, and digital form collection to ensure compliance with labor laws. [workstream.us](https://www.workstream.us/)
- **Payroll Solution**: An all-in-one payroll system designed for hourly workers, featuring custom reports, an AI assistant for error detection, and audit reconciliation. [workstream.us](https://www.workstream.us/)
- **Onboarding & Employee Management**: Digital onboarding workflows and employee management tools designed to reduce time-to-productivity for new hires.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$118M** across multiple rounds, including a $60M Series B in 2022 led by Notable Capital (formerly GGV Capital). [linkedin.com](https://www.linkedin.com/company/workstream-us)
- **Annual Revenue**: Estimated at **$14.3M** (based on LinkedIn data). [linkedin.com](https://www.linkedin.com/company/workstream-us)
- **Notable Investors/Partners**: GGV Capital (Notable Capital), CRV, Basis Set Ventures, Founders Fund (Keith Rabois), BOND (Jay Simons), Coatue, and individual angels like Tony Xu (CEO of DoorDash) and Eric Yuan (CEO of Zoom). [workstream.us](https://www.workstream.us/about)
- **Growth Signals**: Trusted by 46 of the top 50 restaurant brands (e.g., Burger King, Jimmy John's, Taco Bell, Culver's, Papa Johns) across 30,000+ locations. Launched a first-of-its-kind all-in-one payroll solution for the hourly workforce in 2024. [workstream.us](https://www.workstream.us/)

## Competitive Advantages
- **Deep Vertical Focus**: Purpose-built for the restaurant industry, not a generic HR platform. This allows for highly specific features like tip pooling, shift management, and compliance with complex hospitality labor laws.
- **AI-First Approach**: Integrates AI at every layer—from "VoiceAI" for candidate screening and interview scheduling to an AI assistant for payroll error detection—creating significant efficiency gains for managers.
- **High Customer Concentration & Trust**: 46 of the top 50 QSR brands use Workstream, creating a strong network effect and deep domain expertise that is hard for generalist competitors to replicate.
- **All-in-One Platform**: Combines hiring, onboarding, HR compliance, and payroll into a single system, eliminating the need for multiple point solutions for restaurant operators.

## Strategic Focus
- **Product Expansion**: Deepening the all-in-one platform, particularly with the recent launch of their native payroll solution to compete with legacy providers.
- **AI Integration**: Continuing to leverage AI (VoiceAI, AI assistant) to automate manual tasks for hiring, scheduling, and payroll, driving efficiency for customers.
- **Market Penetration**: Expanding beyond their strong QSR base into other hourly-workforce verticals like retail and hospitality.
- **Global Scale**: With offices in the US, Canada, China, and the Philippines, they are building a global team to support a growing international customer base.

## Why Work Here
- **High-Impact Environment**: Workstream is a growth-stage company (191 employees) with a clear market leader position in a massive industry (restaurant tech). Employees have the opportunity to work on problems that directly impact millions of hourly workers. [linkedin.com](https://www.linkedin.com/company/workstream-us)
- **Culture & Values**: The company emphasizes a culture of "Humble and Hungry," "Direct Feedback is a Gift," and "Everyone does Customer Success." They value transparency, trust, and a beginner's mindset. [workstream.us](https://www.workstream.us/careers)
- **Remote/Hybrid Policy**: They have offices in San Francisco, Lehi (Utah), Shanghai, and Vancouver. Roles vary, with many engineering and strategic roles based in Menlo Park and San Francisco, suggesting a hybrid or in-office preference for certain teams. [workstream.us](https://www.workstream.us/careers)
- **Perks & Benefits**: Comprehensive medical, dental, and vision plans; generous mental health support (fully-paid therapy sessions); flexible PTO; paid parental leave; and competitive compensation with equity. [workstream.us](https://www.workstream.us/careers)
- **Team & Growth**: A team of ~191 people with backgrounds from top companies (Google, Yelp, Qualtrics, Zoom) and universities (Stanford, MIT, Harvard). The company is well-funded ($118M) and growing, offering significant ownership and impact. [linkedin.com](https://www.linkedin.com/company/workstream-us)

## Sources
1. [workstream.us](https://www.workstream.us/)
2. [workstream.us](https://www.workstream.us/about)
3. [workstream.us](https://www.workstream.us/careers)
4. [linkedin.com](https://www.linkedin.com/company/workstream-us)
5. [greenhouse.io](https://job-boards.greenhouse.io/workstream/jobs/6006952004)

## Other roles at Workstream

- [Chief of Staff](https://feeny.ai/job/chief-of-staff-workstream-san-francisco-tp9w8pzf0tkx) — San Francisco, CA
- [Corporate Partnerships Manager](https://feeny.ai/job/corporate-partnerships-manager-workstream-san-francisco-s6mwg9trcaxv) — San Francisco, CA
- [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-workstream-singapore-pp70jh4y8bph) — Singapore
- [Head of Brand & Product Marketing](https://feeny.ai/job/head-of-brand-product-marketing-workstream-singapore-p7gjta8ty5g9) — Singapore
- [Partnerships Manager](https://feeny.ai/job/partnerships-manager-workstream-san-francisco-3mp5eveg0mva) — San Francisco, CA
- [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-workstream-lehi-5kz5b27y0c2m) — Lehi
- [Head of Brand & Product Marketing](https://feeny.ai/job/head-of-brand-product-marketing-workstream-lehi-pqcsgnz70c40) — Lehi
- [Personal and Executive Assistant to the CEO](https://feeny.ai/job/personal-and-executive-assistant-to-the-ceo-workstream-menlo-park-j1n2b31fb2kg) — Menlo Park, CA
- [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-workstream-san-francisco-kw3s5e50p5ff) — San Francisco, CA
- [Head of Brand & Product Marketing](https://feeny.ai/job/head-of-brand-product-marketing-workstream-san-francisco-3ck3vt4bsr21) — San Francisco, CA