---
title: 'Program Analyst at Computer World Services'
canonical: 'https://feeny.ai/job/program-analyst-computer-world-services-washington-5r5k53vn322a'
type: 'job'
last_seen: '2026-09-07'
---

# Program Analyst at Computer World Services

- **Company:** Computer World Services
- **Location:** Washington, DC
- **Compensation:** $155k–$165k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/cwsc/90123f85-47c4-45c4-8d44-a9c90516b7a7

## Job description

The contractor will manage and oversee OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, directing staff, resources, and technical operations across engineering and end-user support functions — including Windows, Mac, Cloud, Virtualization, and Storage systems. The contractor will administer and analyze IT programs throughout all phases of business requirements analysis, system design, testing, and implementation, ensuring that program, schedules, risks, and resources are effectively managed to help OFR deliver secure, high quality, highly available information technology solutions that align with operational objectives.

Key Tasks & Responsibilities:

- Serve as manager for OFR’s Infrastructure & Cloud Engineering (ICE) and Service Desk (SD) sections, providing day-to-day supervision, direction, and performance management for engineering and support staff.
- Allocate staff, schedules, and resources across the ICE and SD teams to ensure coverage for infrastructure engineering, systems administration, and end-user support functions.
- Serve as the escalation point for complex technical, staffing, and customer service issues raised by the ICE and SD teams; ensure timely resolution and reporting to Government stakeholders.
- Establish and monitor performance metrics (e.g., SLAs, ticket trends, patch compliance) for both the engineering and service desk functions; report status, trends, and risks to leadership.
- Administer and coordinate IT program activities across all phases of the system development lifecycle, including requirements analysis, software design, system and integration testing, and implementation.
- Analyze and review programs, schedules, staffing, and other resources; identify shortfalls and develop corrective recommendations.
- Participate in requirements analysis sessions and review business, system, software, and system integration requirements to ensure alignment with program needs.
- Consider alternatives and develop recommendations to support program and project decision-making.
- Identify, communicate, track, and resolve programmatic and technical risks and issues to eliminate or mitigate consequences that may impact project success.
- Research and analyze resource material, policy guidance, and technical documentation relevant to program execution.
- Monitor system and integration tests; review test results and identify and report project issues to Government stakeholders and program leadership.
- Develop and maintain program documentation, including project plans, schedules, status reports, and contingency plans, using MS Project, SharePoint, and Visio.
- Apply knowledge of Federal IT contingency planning and continuity of operations guidance.
- Oversee SCCM administration in a co-managed environment, including patching, package preparation and deployment, and reporting on Windows devices.
- Oversee Microsoft 365 administration, including Entra ID, Intune, and Autopilot device management.
- Oversee systems administration of Windows systems and servers using PowerShell scripting and automation, and administration of Active Directory/Entra ID in a Hybrid Environment, including Group Policy objects and AD monitoring tools.
- Oversee VMware Horizon management and administration, including VDI image creation, deployment of VM templates, and maintenance of Virtual Desktop images.
- Oversee desktop/laptop deployment and management, and Windows Server deployment and administration in cloud (AWS) and virtualized (VMware) environments.
- Oversee the design and implementation of architecture solutions that address functional and performance requirements across the application, middleware, data, infrastructure, network, and security layers.
- Oversee Service Desk operations, including Tier I/II/III triage and escalation, ServiceNow/JIRA ticketing and reporting, and remote and on-site end-user support for all computer systems (PC, Mac, mobile devices, and printers).
- Coordinate with systems administration, network, and help desk/service desk teams to gather status on system patching, deployments, and service ticket trends that may affect program schedule, risk, or resource needs.
- Support knowledge management and change management activities, including documentation of processes, system diagrams, SOPs, lessons learned, and change requests.
- Prepare and present ICE and SD program status, risk, and resource reports to Government stakeholders and leadership.
- Coordinate program activities at the system interface boundaries with other contractors and Government organizations.

Education & Experience:

- A minimum of 10 years of IT project management experience is required.
- 5 or more years of experience managing or supervising IT engineering and/or service desk teams preferred.
- Experience with SCCM administration in a co-managed environment, Microsoft 365 administration, and Active Directory/Entra ID administration in a Hybrid Environment.
- Experience with Windows PowerShell scripting and automation; VMware Horizon management and administration a plus.
- Experience in a Microsoft computer support environment, including Windows 11 deployment, management, and configuration.
- Working knowledge and experience with the Contingency Planning Guide for Federal Information Systems.
- Proficiency with MS Project, SharePoint, Visio, and MS Office software.
- Working familiarity with enterprise IT systems administration and service management platforms (e.g., ServiceNow, JIRA, SCCM, Microsoft 365 administration) sufficient to interpret technical status, risk, and issue reporting is a plus.
- Excellent written and verbal communication skills.

Certifications:

- PMI certified (PMP) or equivalent required.
- Preference given for certifications in Knowledge Management and Change Management.
- Preference given for Microsoft certifications.

Security Clearance:

- Public Trust High (Tier 4/BI) Risk Level
- Must be a US citizen or Lawful Permanent Resident

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.): The position is hybrid with the expectation of being in the Department of Treasury offices at least 2-3 times a week maximum.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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