---
title: 'Program Director (The Machine) at Code and Theory'
canonical: 'https://feeny.ai/job/program-director-the-machine-code-and-theory-new-york-new-york-z6wxwjhppgrc'
type: 'job'
last_seen: '2026-09-07'
---

# Program Director (The Machine) at Code and Theory

- **Company:** Code and Theory
- **Location:** New York New York, United States
- **Work type:** remote
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-07
- **Apply:** https://www.codeandtheory.com/careers/8758621002?gh_jid=8758621002

## Job description

The Machine is the agentic operating system for marketing, built by Code and Theory. It plugs into the tools marketing teams use and turns disconnected workflows into a single intelligent system, connecting brand strategy, creative production, and media performance. The Machine helps power agencies across Stagwell's network and world-leading brands. We're looking for a Director, Client Delivery to lead delivery across The Machine's implementation portfolio — from the budget and scoping work that supports the sales process, through hands-on leadership of the Implementation team, to client satisfaction once work is underway. You will own this capability end to end, from proposal through onboarding, delivery, and ongoing account health.

You will be responsible for the budget and scoping materials that support new business, the day-to-day operations of the Implementation team, and client satisfaction across active engagements, establishing the standards and processes needed to run a consistent, well-managed delivery practice.

## WHAT YOU'LL DO

- Build detailed budget and scoping estimates (Gantt timelines, phase summaries, seat-load estimates, shared vs. net-new build ledgers) for enterprise clients
- Partner directly with Sales and Sales Enablement on proposal development, RFP responses, and implementation planning materials
- Translate sold scope into realistic delivery assumptions before contracts are signed, flagging timeline, staffing, or cost risk in commercial commitments
- Maintain reusable estimation and pricing templates so proposals reflect actual delivery capacity and historical build effort
- Lead delivery for the Machine Implementation team end to end: onboarding new clients, staffing pods, sequencing build phases, and managing the handoff from Sales into Machine Implementation
- Track team operations, to include productivity, blockers, delivery velocity while working to remove obstacles so implementation milestones hit sold timelines
- Manage staffing and resourcing reconciliation for implementation work across org chart and our internal staffing-tool sources
- Serve as the accountable owner for client satisfaction across active implementations, and the primary point of escalation when delivery experience diverges from expectations
- Establish a consistent cadence of client check-ins, health scoring, and satisfaction tracking across the implementation portfolio
- Close the loop between what was scoped/sold and what clients experience during onboarding, feeding lessons back into future proposal and budget templates
- Partner with account and product leadership on renewal risk and expansion opportunities surfaced through delivery health signals

## WHAT YOU'LL NEED

- Significant team leadership experience in a software implementations environment
- Track record building commercial/budget artifacts (Gantt charts, staffing plans, cost estimates) that hold up under delivery conditions
- Experience managing distributed, cross-regional teams and coordinating across time zones
- Direct experience owning client satisfaction outcomes; a proactive, direct communicator who surfaces bad news early
- Capability with AI tooling to enable yourself and your team to work more efficiently without generating workslop
- Working fluency with delivery/ops tooling (e.g., spreadsheets, Airtable, Workfront/Maconomy or equivalent PSA tools, Jira) and comfort reconciling data across multiple systems of record
- Prior experience supporting a sales or proposal process directly (RFPs, SOWs, scoping)

## NICE TO HAVE

- Experience in an agency or consulting environment supporting multiple client implementations in parallel
- Experience with AI-enabled products and the staffing/build considerations specific to them
- Hands-on experience with recruiting and org-planning tools such as Figma FigJam and Airtable

## ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $175,000 – $210,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

## About Code and Theory

## Company Overview
- **One-liner**: Code and Theory is a technology-first creative network that partners with businesses to solve complex challenges in consumer behavior, emerging tech, and AI.
- **Entity Type**: Private (subsidiary of Stagwell Group, acquired in 2016)
- **Headquarters**: New York, New York, United States
- **Founded**: 2001
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry: Digital creative agency, business consulting, technology services
- Target customers: B2B, enterprise clients (e.g., Amazon, JPMorganChase, Microsoft, NBC, NFL, Yeti)
- Mission: “To redefine what is possible to create lasting impact and drive long-term growth” [linkedin.com](https://www.linkedin.com/company/codeandtheory)

## Products & Services
- **Transformational Technology**: Building best-in-class platforms and technical infrastructure, often extending into connected physical expressions [codeandtheory.com](https://www.codeandtheory.com/).
- **Integrated Marketing**: Delivering the right messages to new and existing customers across the entire ecosystem [codeandtheory.com](https://www.codeandtheory.com/).
- **Data, Analytics and Research**: Data-driven approach enabling understanding of end-to-end consumer journeys, powering work from start to finish [codeandtheory.com](https://www.codeandtheory.com/).
- **Business & Organizational Consulting**: Helping clients reinvent technical infrastructure and roadmap to deliver for today’s and tomorrow’s needs [codeandtheory.com](https://www.codeandtheory.com/).
- **Services, Platforms & Products**: Defining and delivering products, services, and communications, as well as designing the business itself [codeandtheory.com](https://www.codeandtheory.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (subsidiary of Stagwell, a publicly traded company)
- **Key Metric**: Annual Revenue $30.5M (LinkedIn estimate, 2025) [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- **Notable Investors/Partners**: Parent company Stagwell Group; key clients include Amazon, JPMorganChase, Microsoft, NBC, NFL, Yeti [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- **Growth Signals**: 540 employees (+0.3% YoY), operates in 15 countries, active job postings (10), recent AI transformation hires (Head of AI, AI Transformation Lead) [linkedin.com](https://www.linkedin.com/company/codeandtheory)

## Competitive Advantages
- Balanced workforce: 50% creative, 50% engineers, enabling seamless integration of creativity and technology [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- Strong client roster across industries (finance, healthcare, tech, media)
- Deep expertise in publishing – embedded in 135+ newsrooms over the past decade [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- Part of Stagwell network, providing global footprint and resources

## Strategic Focus
- AI transformation: dedicated roles like Head of AI and AI Transformation Lead [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- Expanding data and analytics capabilities
- Continued growth in integrated marketing and business consulting

## Why Work Here
- **Culture**: Described as “not typical,” with emphasis on smart, interesting, forward-thinking people. Open door policy, flexible work schedule, hybrid workspace (combination of remote and on-site) [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Perks**: 401(K) matching, generous parental leave, family medical leave, dental/vision/disability insurance, FSA, paid holidays, generous PTO, company-sponsored happy hours [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Professional Development**: Job training & conferences, mentorship program, promote from within [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Diversity**: Dedicated diversity and inclusion staff, diversity manifesto, documented equal pay policy [builtinnyc.com](https://www.builtinnyc.com/company/code-and-theory)
- **Locations**: New York (HQ), Manila, Bengaluru, plus other global offices [codeandtheory.com](https://www.codeandtheory.com/location/new-york)
- **Salary Examples**: Junior Creative Strategist ~$93k, Senior Strategist ~$144k, Brand Strategist ~$112k [linkedin.com](https://www.linkedin.com/company/codeandtheory)
- **Active Hiring**: 10 open positions (e.g., Senior Recruiter, AI roles, Engineering, Marketing) [job-boards.greenhouse.io](https://job-boards.greenhouse.io/codeandtheory)

## Sources
1. [Code and Theory Website](https://www.codeandtheory.com/)
2. [LinkedIn Company Page](https://www.linkedin.com/company/codeandtheory)
3. [Built In NYC Profile](https://www.builtinnyc.com/company/code-and-theory)
4. [Careers Page (Greenhouse)](https://job-boards.greenhouse.io/codeandtheory)

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