---
title: 'Program Manager at Computer World Services'
canonical: 'https://feeny.ai/job/program-manager-computer-world-services-indianapolis-3sx2xhex0sbc'
type: 'job'
last_seen: '2026-09-07'
---

# Program Manager at Computer World Services

- **Company:** Computer World Services
- **Location:** Indianapolis, IN
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2025-12-23
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/cwsc/5a21f005-439b-4fd6-9000-ef63e8259dcf

## Job description

Job Description The Program Manager (PM) provides full leadership, oversight, and direction for all aspects of contract performance under this GSA program. The PM serves as the Government’s primary point of contact, ensuring efficient delivery of services, technical excellence, and customer satisfaction across all task areas. The PM oversees multiple projects, large operational teams, and diverse technical functions—including engineering, operations, cybersecurity, infrastructure, and teleservices. The PM is responsible for the quality, financial management, staffing, risk management, compliance, and performance of the entire contract. The PM also functions as a senior technical and programmatic advisor and may serve as a Subject Matter Expert (SME) for critical mission areas.

## Key Tasks & Responsibilities

- Program Leadership & Contract Management
- Provide day-to-day management of all program operations, supporting multiple projects, workstreams, and geographically dispersed personnel.
- Organize, direct, and coordinate planning and production of all contract activities.
- Ensure adherence to the PWS, SLAs, technical requirements, and quality standards.
- Serve as the Government’s primary point-of-contact for all programmatic, technical, and contract matters.
- Lead all contractor staff; provide supervision, tasking, mentorship, QA/QC oversight, and performance management.
- Ensure customer satisfaction, stakeholder alignment, and timely resolution of escalated issues.
- Provide financial management, cost tracking, resource management, and staffing oversight.
- Conduct detailed quality reviews for deliverables, documentation, and technical work products.
- Primary Project Manager Responsibilities
- Serve as the named Primary Project Manager for the contract.
- Provide overall management, direction, financial reporting, QA/QC oversight, and leadership.
- Ensure both business processes and technical activities meet required standards.
- Oversee performance across all contractor personnel, subcontractors, and task areas.
- Program & Project Management Deliverables
- Project Management Plan (PMP)
- Change Management Process and documentation
- Performance Management and measurement reports
- In-Process Reviews (IPRs) and Weekly Status Updates
- Progress Reviews with Government Management
- Project Management Support documentation and controls
- Transition Management
- Technical Oversight
- Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
- Develop and deliver Information Technology Infrastructure Design Documentation.
- Provide advanced technical documentation and guidance across:
- Project Management Support documentation and controls
- Transition Management
- Technical Oversight
- Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
- Develop and deliver Information Technology Infrastructure Design Documentation.
- Provide advanced technical documentation and guidance across:
- Infrastructure troubleshooting methodologies
- Vulnerability management
- Network and system optimization
- Software distribution and enterprise reporting
- Infrastructure monitoring and performance analysis
- Deliver senior-level presentations covering engineering, operations, teleservices, and IA/cybersecurity technology domains.
- Identify technical gaps, evaluate alternatives, and provide recommendations for improvement, modernization, and risk mitigation.
- Provide technical and management leadership on major tasks or technology assignments.
- Establish goals, strategies, and plans that support project and program objectives.
- Provide advanced domain expertise that may have critical impact on project success.
- Direct and control financial management, staffing, and operational methods to ensure technical requirements are met.
- Engage directly with clients, including negotiations and executive-level discussions.
- Initiate, supervise, and develop complex program requirements from inception to conclusion.
- Lead surveys, studies, and data analysis to provide actionable recommendations and solutions.
- Required Skills & Expertise
- Demonstrated experience managing programs of similar scope and complexity within DoD or other federal agencies.
- Proven leadership of large-scale IT operations (40+ personnel) across diverse functional areas.
- Expertise in environments involving user systems, integration, training, and multi-skill teams.
- Strong background in quality assurance, customer satisfaction, complaint tracking, and QC programs.
- Exceptional written and verbal communication skills, including briefing senior Government officials.
- Skills in manpower utilization, subcontractor management, procurement support, training, problem resolution, and employee relations.
- Progressive experience as a Project Controller, including financial oversight and analysis.
- Knowledge of project structures, WBS development, planning, and scheduling.
- Experience evaluating configuration alternatives, including:
- Cost analysis
- Risk analysis
- Performance predictions
- Experience conducting business decision analyses:
- Cost-benefit
- Business case analysis
- Major IT infrastructure assessments
- Experience conducting Total Cost of Ownership (TCO) analyses and using TCO tools.
- Internal Coordination & Corporate Responsibilities
- Coordinate with internal corporate teams on staffing, HR actions, budgeting, recruitment, compliance, and reporting.
- Maintain internal documentation, personnel files, training records, and compliance artifacts.
- Ensure corporate policies and resources support program success.
- Promote a culture of operational excellence, continuous improvement, accountability, and high performance.

Education & Experience

- Minimum Education
- Bachelor’s degree.
- MA/MS degree preferred
- Minimum General Experience
- Ten (10) years of progressive experience in project management, program management, or a closely related IT management discipline involving oversight of large, complex, multi-site programs.

Certifications

- Project Management Professional (PMP) or equivalent – REQUIRED
- Relevant commercial certifications (e.g., ITIL, Agile, CISSP, CSM) – desired
- Must maintain all mandatory certifications

Security Clearance

- Must be a U.S. Citizen.
- Selective Service registration required (if applicable).
- Top Secret Security Clearance required
- Must maintain fitness and eligibility for national security positions

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

- Onsite at customer location

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com.

## About Computer World Services

## Company Overview
- **One-liner**: Computer World Services Corp. (CWS) is a privately held IT services provider that delivers enterprise-wide solutions, digital transformation, and cybersecurity support to U.S. Defense and Civilian federal agencies.
- **Entity Type**: Private (Bootstrapped)
- **Headquarters**: Washington, D.C., USA (also has offices in Fairview Heights, IL; Falls Church, VA; St. Louis, MO; and Scott AFB, IL)
- **Founded**: 1990
- **Founders**: Frank Hameed (President and CEO)

## Core Business
- Primary industry/industries: Information Technology (IT) services, federal government contracting, cybersecurity, digital transformation.
- Target customers: U.S. federal government (Defense and Civilian agencies) – strictly B2G (Business-to-Government).
- Mission or purpose statement: Not explicitly stated, but the company emphasizes delivering “quality, value, and technological innovation” with a commitment to integrity and excellence in service delivery.

## Products & Services
- **Enterprise IT Solutions**: Full lifecycle IT support including network operations, systems administration, help desk, and infrastructure management.
- **Cybersecurity Services**: Cybersecurity operations, CSSP (Cybersecurity Service Provider) engineering and team leadership, threat monitoring, and compliance.
- **Digital Transformation & Process Optimization**: Modernization of legacy systems, cloud migration, and business process re-engineering for federal clients.
- **DevSecOps**: Integration of security into development and operations pipelines, including software development and application/web support.

All offerings are delivered as services (IT services, managed services, consulting) rather than SaaS or hardware products.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Total employees: ~400 (as of latest data). Revenue not publicly available.
- **Notable Investors/Partners**: No external investors listed; the company was founded organically by Frank Hameed. Key partners are federal agencies (DoD, civilian departments).
- **Growth Signals**: Talent footprint has expanded across 19 states and 140 cities. The company supports 100% remote and hybrid work models. Consistently high ratings in federal programs.

## Competitive Advantages
- **30+ Years of Federal Experience**: Deep understanding of government contracting, compliance, and security requirements.
- **Proven Track Record**: Recognized for consistent performance and high ratings in federal programs (e.g., past performance ratings).
- **Flexible Workforce**: Ability to deploy talent across CONUS and OCONUS, with a mix of on-site, hybrid, and remote roles.
- **Employee-Focused Benefits**: Competitive benefits package (see below) and a culture that supports work-life balance.

## Strategic Focus
- **Current Priorities**: Continue serving Defense and Civilian federal customers by expanding IT, cybersecurity, and digital transformation capabilities. Leverage a remote/hybrid talent model to attract skilled professionals nationwide.
- **Direction for Growth**: Likely organic growth through contract wins and recompete wins; no indication of M&A or external funding.

## Why Work Here
- **Culture Highlights**: Collaborative, mission-driven environment supporting national security and federal operations. Emphasis on integrity and excellence.
- **Remote/Hybrid/Office Policy**: Hybrid workspace – employees engage in a combination of remote and on-site work. Many roles are fully remote; on-site positions exist at government facilities (e.g., Scott AFB, IL; Washington, D.C.).
- **Notable Perks & Benefits** (from [cwsc.com/employee-benefits](https://cwsc.com/employee-benefits/)):
  - Medical, dental, and vision plans (United Healthcare)
  - 15 days PTO accrued from day one + 11 company holidays
  - Tuition reimbursement up to $5,000 per year
  - 401(k) with 4% company match (Safe Harbor, 100% vested immediately)
  - Short & long-term disability (100% employer-paid)
  - Company-paid basic life and AD&D insurance
  - Flexible spending accounts (FSA) and Health Savings Accounts (HSA)
  - Commuter benefits (pre-tax transit and parking)
  - Employee Assistance Program
  - Generous parental leave (from Built In)
- **Engineering Culture**: Focus on cybersecurity, network operations, DevSecOps, and systems engineering. Use of AI in hiring process (applicants are informed). Strong support for professional development via tuition reimbursement.

## Sources
1. [cwsc.com – Home](https://cwsc.com/)
2. [cwsc.com – Careers](https://cwsc.com/careers/)
3. [cwsc.com – Employee Benefits](https://cwsc.com/employee-benefits/)
4. [jobs.lever.co/cwsc – Current Openings](https://jobs.lever.co/cwsc)
5. [builtin.com – Computer World Services Corp. Profile](https://builtin.com/company/computer-world-services-corp)

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