---
title: 'Program Manager, Customer Engagement at Harvey'
canonical: 'https://feeny.ai/job/program-manager-customer-engagement-harvey-new-york-za7n7hstsskw'
type: 'job'
last_seen: '2026-11-09'
---

# Program Manager, Customer Engagement at Harvey

- **Company:** [Harvey](https://feeny.ai/companies/harvey)
- **Location:** New York, NY
- **Employment:** full-time
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-11-09
- **Apply:** https://jobs.ashbyhq.com/harvey/724731a2-ad58-4cb4-a784-c90386309501

## Job description

## Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started.

## Role Overview

Harvey is seeking a highly resourceful, detail-oriented, and execution-focused Program Manager to drive a broad portfolio of Customer Engagement initiatives spanning events, executive engagement, loyalty programs, and strategic projects. This is a highly cross-functional role for someone who thrives in fast-moving environments, can flex across multiple priorities, and enjoys turning ambitious ideas into well-executed programs. You’ll partner closely with Marketing, Sales, Customer Success, and external stakeholders to drive projects from initial concept through planning, execution, and delivery. The ideal candidate is an exceptional project manager and strong customer marketing generalist who brings structure to ambiguity, navigates complex stakeholder relationships, and takes genuine ownership of outcomes. Someone who is meticulous about the details, anticipates what needs to happen next, and can confidently drive multiple projects forward without losing sight of the bigger picture.

## What You'll Do

Program Management & Cross-Functional Execution

- Own end-to-end delivery of multiple concurrent initiatives, translating strategic objectives into detailed project plans with clear milestones, owners, timelines, dependencies, and deliverables.
- Drive alignment and accountability across cross-functional stakeholders, proactively managing competing priorities, identifying risks, resolving blockers, and ensuring nothing falls through the cracks.
- Lead projects, tracking, and documentation across the broader team, often building the operational framework for initiatives without an existing playbook.

Customer Marketing & Experiences

- Lead planning and execution of customer-facing programs, activations, and strategic partnerships.
- Help develop, launch, and operationalize new customer loyalty, recognition, gifting, and engagement initiatives.
- Manage program logistics, budgets, vendors, external partners, and production to deliver high-quality experiences.

Strategic Initiatives & Program Operations

- Drive execution of research and thought leadership initiatives, coordinating internal teams, external partners, timelines, and deliverables.
- Own internal customer engagement initiatives, including customer participation in advocacy activities.
- Establish scalable project management processes, trackers, workflows, and reporting to improve visibility, accountability, and operational efficiency as the function grows.

## Qualifications

- 5–8+ years of experience in customer marketing, program management, experiential marketing, strategic operations, or related roles, ideally at a high-growth SaaS or technology company.
- Exceptional project management and organizational skills, with demonstrated ability to independently own and deliver complex, multi-stakeholder initiatives from inception through completion.
- Strong cross-functional leadership and stakeholder management skills, with the ability to influence without direct authority and work effectively with senior internal and external stakeholders.
- High ownership, sound judgment, and a bias toward action. You anticipate challenges, proactively solve problems, and can be trusted to drive projects forward with minimal oversight.
- Familiarity with tools such as Notion, Asana, Airtable, or similar project management platforms.

## Compensation

$136,000 - $187,000 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here](https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74).

## #LI-LR1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

## About Harvey

## Company Overview
- **One-liner**: Harvey builds domain-specific AI software for legal and professional services, enabling law firms and in-house teams to automate research, contract analysis, due diligence, and complex workflows.
- **Entity Type**: Private (backed by leading venture capital firms)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2022
- **Founders**: Winston Weinberg (CEO), Gabriel Pereyra (President)

## Core Business
- **Primary industry**: AI software for legal and professional services (LegalTech)
- **Target customers**: B2B – large law firms (AmLaw 100), in-house legal teams at Fortune 500 enterprises, mid-sized firms, and professional service networks across 60+ countries.
- **Mission or purpose statement**: To enable legal and professional services teams to focus on high-value work by providing a secure, expert AI platform that handles research, drafting, and complex workflows.

## Products & Services
- **Harvey Assistant**: Ask questions, analyze documents, and draft faster with domain-specific AI (SaaS).
- **Harvey Vault**: Securely store, organize, and bulk-analyze legal documents (SaaS).
- **Harvey Knowledge**: Research complex legal, regulatory, and tax questions across domains (SaaS).
- **Harvey Agents**: Purpose-built agents that execute complex legal work end-to-end (SaaS).
- **Harvey Contract Intelligence**: Surface insights, strengthen negotiations, and accelerate reviews (SaaS).
- **Harvey Command Center**: Analytics, benchmarking, and agentic insights for leading AI transformation (SaaS).
- **Harvey Mobile**: Mobile access to stay productive from anywhere (SaaS).
- **Harvey Shared Spaces**: Collaborate with legal teams across organizations in secure shared workspaces (SaaS).
- **Harvey Ecosystem**: Integration with existing tools to ground answers in trusted sources (API/platform).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (company is private).
- **Key Metric**: Annual Recurring Revenue (ARR) – reported in press but exact figure not disclosed; strong growth implied by 1,500+ customers and rapid hiring.
- **Notable Investors/Partners**: Sequoia, Kleiner Perkins, GV (Google Ventures), OpenAI Startup Fund, Coatue, Andreessen Horowitz, EQT.
- **Growth Signals**: 
  - Named Time100 Most Influential Companies (2025).
  - LinkedIn Top 50 Startup of 2025.
  - CNBC Disruptor 50 List.
  - 1,500+ customers across 60+ countries, including AmLaw 100 firms.
  - Headcount: ~300 employees (as of mid-2025), with aggressive hiring (254 active job postings).
  - Office expansion: San Francisco, New York City, London.

## Competitive Advantages
- **Domain specialization**: AI models trained specifically for legal and professional services, not generic LLMs.
- **Enterprise security**: SOC 2 Type II, ISO 27001/27701/42001, GDPR, CCPA compliance – meeting law firm security requirements.
- **Deep investor backing**: World-class VC network provides strategic guidance and access.
- **Strong product‑market fit**: Rapid adoption by top-tier law firms and in-house teams, with high switching costs due to embedded workflows.
- **First‑mover in agentic legal AI**: Purpose‑built agents execute end‑to‑end tasks, differentiating from simple document Q&A tools.

## Strategic Focus
- **Customization, collaboration, and simplicity**: Helping teams embed expertise into Harvey, collaborate across firms, and reduce complexity via agentic workflows.
- **Expansion beyond legal**: Long‑term ambition to transform professional services broadly (consulting, accounting, etc.).
- **Product innovation**: Continued investment in agentic AI, mobile access, and ecosystem integrations.
- **Global growth**: Scaling sales and engineering teams in existing hubs and expanding into new markets.

## Why Work Here
- **Culture**: Fast‑paced, collaborative, ambitious. Values include **Decisiveness** (“take the square root of the weather” – avoid overanalysis), **Simplicity**, and **Job’s Not Finished** (continuous improvement).
- **Work environment**: Hybrid – 3+ days per week in office for roles based in San Francisco, New York City, or London. Some fully remote positions available (clearly marked).
- **Benefits**: Comprehensive health/dental/vision insurance, 401(k) match, paid parental leave (immediately eligible), annual professional development stipend, in‑office daily lunch, and more.
- **Growth opportunities**: Rapidly scaling (~300 employees, 254 open roles) provides internal mobility and ownership of impactful projects.
- **Engineering culture**: Strong blend of AI research (DeepMind background) and legal domain expertise. CTO Siva Gurumurthy recently joined. Emphasis on building secure, enterprise‑grade products.

## Sources
1. [harvey.ai](https://www.harvey.ai/)
2. [harvey.ai/company](https://www.harvey.ai/company)
3. [harvey.ai/blog/landing-a-job-at-harvey](https://www.harvey.ai/blog/landing-a-job-at-harvey)
4. [linkedin.com/company/harvey-ai](https://www.linkedin.com/company/harvey-ai)
5. [jobs.ashbyhq.com/harvey](https://jobs.ashbyhq.com/harvey)

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