---
title: 'Program Manager, GM, SMB, Noida at Paytm Payments Services'
canonical: 'https://feeny.ai/job/program-manager-gm-smb-noida-paytm-payments-services-noida-gxzv0vz6h7yh'
type: 'job'
last_seen: '2026-09-10'
---

# Program Manager, GM, SMB, Noida at Paytm Payments Services

- **Company:** Paytm Payments Services
- **Location:** Noida, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-29
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/paytmpayments/7b8dbce4-5f12-428f-be4f-297d3d522be3

## Job description

## Experience

10-12 years

Education Engineering (IIT / NIT) , MBA (IIM / equivalent) preferred

Mandate Own merchant experience & business outcomes for EDC devices, operating at the intersection of Product, Data Science and Operations

## Role Overview

The person will sit at the center of Product, Data Science and Operations to define what gets built, why, and how success is measured — converting merchant and market signals into a prioritized roadmap and measurable business outcomes for EDC.

## Key Responsibilities

Product Roadmap & Feature Prioritization: Partner with Product to define the EDC roadmap; translate merchant pain points and field feedback into PRDs; prioritize features using impact-effort / RICE-style frameworks; run pilots and track feature adoption post-launch. Data-Driven Decision Making: Partner with Data Science to build activation, usage and retention funnels; run A/B experiments and cohort analysis; build dashboards that turn merchant behavior into a prioritized action list rather than just reporting. Cross-Functional Orchestration: Align Product, Data Science, Operations and Field/Sales teams on a shared roadmap and cadence — weekly reviews, OKR tracking, and escalation of blockers. Business Outcome Ownership: Directly own EDC device activation, usage depth, merchant retention and revenue/take-rate metrics, with accountability comparable to the Soundbox charter. Operations Interlock: Work with Ops on device supply, field deployment and after-sales service quality as inputs to the merchant experience.

Success Metrics (OKR Framework) Device activation rate and time-to-activation Feature adoption rate against roadmap releases Merchant retention / churn and NPS Revenue / take-rate contribution from EDC merchant base

## What We're Looking For

10-12 years in product, business strategy, or growth roles — fintech, payments, or hardware-led businesses preferred. Engineering degree (IIT or equivalent) plus MBA (IIM or equivalent) preferred. Strong analytical rigor; comfortable working directly with SQL/data tools and Data Science teams, not just consuming their output. Demonstrated ability to lead cross-functionally across Product, Data and Operations without formal authority. Sharp business judgment — able to move from data to a prioritized, defensible roadmap.

## About Paytm Payments Services

## Company Overview
- **One-liner**: Paytm Payments Services Limited (PPSL) provides digital payment solutions — including a high-scale payment gateway, UPI processing, subscriptions, and merchant financial tools — for Indian businesses ranging from neighborhood stores to large brands.
- **Entity Type**: Private (wholly owned subsidiary of One97 Communications, a publicly listed parent company)
- **Headquarters**: Noida, India
- **Founded**: 2020 ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Founders**: Not publicly listed for PPSL; the entity is a wholly owned subsidiary of One97 Communications ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Core Business
- **Primary industry**: Digital payments, fintech, payment gateway infrastructure
- **Target customers**: B2B — online brands, startups, small merchants, BFSI institutions (for premium collections, loan repayments, investments), and government entities
- **Mission or purpose statement**: "Driving financial inclusion by empowering India's top online brands, startups and small merchants to accept digital payments and manage their business" ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Products & Services
- **Paytm Payment Gateway**: Core online payment acceptance for apps and websites, supporting UPI, cards, net banking, and more with high success rates and real-time bank settlements ([paytmpayments.com](https://www.paytmpayments.com/))
- **Payment Links & Payment Pages**: Collect payments instantly without building a website or app
- **International Payments**: Cross-border payment solution for merchants serving customers in 200+ countries
- **Subscriptions**: Customized payment plans and automated recurring collections across all payment instruments
- **Bank Offers & No-Cost EMI**: Affordability options to improve checkout conversion
- **Instant Refunds**: Automated, real-time refund processing for end customers
- **BFSI Solutions**: Specialized flows for policy premiums, loan repayments, investments, and credit card payments ([paytmpayments.com](https://www.paytmpayments.com/))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for PPSL as a standalone entity
- **Key Metric**: 600M+ transactions processed per month; 10,000+ transactions/second handling capacity ([paytmpayments.com](https://www.paytmpayments.com/))
- **Notable Investors/Partners**: Parent One97 Communications (OCL) — the publicly traded company behind the Paytm ecosystem ([paytmpayments.com](https://www.paytmpayments.com/about-us))
- **Growth Signals**: Expanding into government alliances (as seen in current openings for Government Alliances Payments roles); marketing its payment suite to BFSI, international merchants, and large Indian brands; operates within the broader Paytm group ecosystem covering in-store payments and advertising solutions ([jobs.lever.co](https://jobs.lever.co/paytmpayments))

## Competitive Advantages
- **Massive scale**: 600M+ transactions processed monthly and 10,000+ TPS capacity demonstrate infrastructure reliability that few Indian payment gateways can match ([paytmpayments.com](https://www.paytmpayments.com/))
- **Broadest payment source coverage**: UPI, cards, net banking, EMI, subscriptions, and international payments from 200+ countries in a single integration
- **Paytm ecosystem leverage**: Access to Paytm group companies for in-store payments and advertising, creating a full-stack merchant offering
- **Merchant trust**: Positions itself as "the payment gateway that powers India's largest brands" ([paytmpayments.com](https://www.paytmpayments.com/))

## Strategic Focus
- Deepening financial inclusion for Indian businesses, from neighborhood merchants to national brands
- Strengthening government and BFSI payment partnerships via dedicated alliances teams ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- Building robust payment rails and merchant experiences as the "backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- Expanding international payment acceptance for global merchants

## Why Work Here
- **Hybrid workspace**: Employees work a combination of remote and on-site ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Mission-driven engineering**: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Strong benefits package**:
  - Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
  - Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
  - Time away: competitive leave across categories, team outing and engagement allowances
  - Personal development: internal job mobility, learning reimbursement for online courses and upskilling ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Career tracks**: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- **Culture**: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))

## Sources
1. [paytmpayments.com](https://www.paytmpayments.com/about-us)
2. [paytmpayments.com](https://www.paytmpayments.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/paytmpayments)
4. [paytmpayments.com](https://www.paytmpayments.com/)
5. [builtin.com](https://builtin.com/company/paytm-payments-services-limited)

## Other roles at Paytm Payments Services

- [Team Leader - Offline Merchants QR - Palnadu](https://feeny.ai/job/team-leader-offline-merchants-qr-palnadu-paytm-payments-services-palnadu-vb7zp52hb8sv) — Palnadu, India
- [KAM - Associate - QR - Sonipat](https://feeny.ai/job/kam-associate-qr-sonipat-paytm-payments-services-sonipat-4p4sjfv6frfr) — Sonipat, India
- [Team Leader - Offline Merchants QR - Alipurduar](https://feeny.ai/job/team-leader-offline-merchants-qr-alipurduar-paytm-payments-services-alipurduar-c884j3tqx9ta) — Alipurduar, West Bengal
- [Team Leader - Offline Merchant QR -Mathura](https://feeny.ai/job/team-leader-offline-merchant-qr-mathura-paytm-payments-services-mathura-bg6tbjgmbvr9) — Mathura, Uttar Pradesh
- [Team Leader - Medium Merchant Business 2 - Kolkata](https://feeny.ai/job/team-leader-medium-merchant-business-2-kolkata-paytm-payments-services-kolkata-kff9v8wag2pv) — Kolkata, India
- [Team Leader - Offline Merchant QR - Kushinagar](https://feeny.ai/job/team-leader-offline-merchant-qr-kushinagar-paytm-payments-services-kushinagar-hd3pvhc8s32r) — Kushinagar, Uttar Pradesh
- [Sales Operations - Assistant Manager - Online-GUT](https://feeny.ai/job/sales-operations-assistant-manager-online-gut-paytm-payments-services-mumbai-q4g5kfn7ctte) — Mumbai, India
- [Area Sales Manager: Manager: Nagpur](https://feeny.ai/job/area-sales-manager-manager-nagpur-paytm-payments-services-nagpur-gx0f0setkmvh) — Nagpur, India
- [KAM - Online-BFSI - Senior Manager 3740](https://feeny.ai/job/kam-online-bfsi-senior-manager-3740-paytm-payments-services-noida-knj0drtqm1ve) — Noida, India
- [VRM (Virtual Relationship Manager)_Merchant Onboarding - Online-Enterprise - Associate 5858](https://feeny.ai/job/vrm-virtual-relationship-manager-merchant-onboarding-online-enterprise-rmdpeeapg0dm) — Noida, India