---
title: 'Program Manager at Mindtickle'
canonical: 'https://feeny.ai/job/program-manager-mindtickle-pune-4adcrs8me1h0'
type: 'job'
last_seen: '2026-11-05'
---

# Program Manager at Mindtickle

- **Company:** Mindtickle
- **Location:** Pune, India
- **Work type:** hybrid
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/mindtickle/7bb05102-cc74-4b4e-b0cc-a3267a6e2af3

## Job description

## Who we are

Mindtickle is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers. Global companies, like Fortune 500 organizations, trust Mindtickle to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized Mindtickle as a Leader in revenue enablement. Mindtickle was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence. At Mindtickle, we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next.

## Role summary

The Program Manager, Services runs the internal programs that make Mindtickle Services efficient, predictable and profitable. The role spans all four service lines — Professional Services, Content as a Service (CaaS), Managed Services and Technical Solutions — rather than a single customer engagement. You will own portfolio-wide visibility into cost, revenue, margin and sourcing (in-house vs. outsourced); run strategic Services initiatives from charter to closure; coordinate internal response on escalations and accounts that need operational support; and build the executive narratives that leadership uses with founders, Sales and customers. This is a hands-on, high-ownership role for a structured operator who is equally comfortable in a spreadsheet, a platform, a cross-functional working session and an executive deck.

## Key responsibilities

1. Services portfolio governance & visibility Build and maintain a single source of truth across PS, CaaS, Managed Services and Technical Solutions: active programs, capacity, utilization, delivery health and risk. Run the Services governance cadence — weekly portfolio reviews, monthly business reviews and quarterly planning — with clear decision logs and action tracking. Define and standardize portfolio metrics and reporting so leadership can see issues early and act on data, not anecdotes.
2. Program financials: cost, revenue & sourcing Track Services revenue, cost and margin by service line, account and program; surface variance and its drivers. Maintain clear visibility into what is delivered in-house versus outsourced — vendor spend, contractor utilization and the cost/quality trade-off of each. Support pricing, estimation and capacity models with leadership, Finance and Presales; flag margin risk before deals are signed and during delivery. Prepare inputs for budgeting, forecasting and headcount planning.
3. Strategic initiatives Charter, plan and drive Services-wide initiatives end to end — e.g., AI-led delivery transformation, new service packaging, operating-model changes and tooling rollouts. Own initiative governance: scope, milestones, owners, dependencies, RAID logs and success metrics. Hold cross-functional owners accountable and report progress and outcomes to leadership.
4. Escalation & account operations support Act as the program lead on escalations: assemble the right internal team, run the recovery plan, track commitments and close the loop. Provide operational support to accounts that need it — resourcing gaps, cross-team dependencies, commercial or scope clarity — without becoming the day-to-day delivery owner. Capture root causes and turn recurring issues into process or product fixes.
5. Operational efficiency & process improvement Identify inefficiencies across service functions — hand-offs, duplicated effort, tooling gaps, manual reporting — and drive measurable fixes. Standardize playbooks, templates and operating rhythms across service lines. Partner with team leads to apply AI and automation to internal workflows (reporting, estimation, resource allocation).
6. Executive communication & storytelling Build executive presentations for founders, leadership reviews, Sales/GTM forums and customer executive meetings. Turn operational data into a clear narrative: what is happening, why it matters and what decision is needed. Draft briefs, business cases and updates for Services leadership. Tools, cadences & metrics Tools: Jira, Rocketlane, Excel/Google Sheets, Salesforce (inputs), BI dashboards, Google Slides/PowerPoint, and AI assistants for analysis and drafting.

Our Culture & Values We hire builders, people who move fast, learn from failure, and use AI as a default part of how they work. Our values- Delight Your Customers, Act as a Founder, and Better Together- aren't wall decor. They're how we make decisions here. Growth at Mindtickle looks like owning more, not just doing more. Your scope will outgrow your job title if you want it to. You'll work alongside people who've scaled revenue tech globally, get direct feedback from leaders invested in your development, and take on challenges before you feel ready because that's how the best growth happens. Our team spans 5+ countries, backgrounds, and perspectives. We believe the best products are built by people who bring different ways of seeing the same problem - and everyone has a seat at that table. We hire for potential. Apply even if your experience doesn't match every requirement; your skills, perspective, and drive matter here. At Mindtickle, you can be yourself, build your career, and do the best work of your life alongside people who genuinely want to see you succeed. We believe the best products are built by teams with different backgrounds, experiences, and ways of seeing the world. We welcome every unique identity, and we mean that. Mindtickle is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work: In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

## About Mindtickle

## Company Overview
- **One-liner**: Mindtickle provides an AI-powered revenue enablement platform that helps customer-facing teams improve performance through training, content management, and deal guidance.
- **Entity Type**: Private (Series E)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2012
- **Founders**: Krishna Depura, Deepak Diwakar, Nishant Mungali

## Core Business
- Primary industry/industries: Sales Enablement, Revenue Enablement, SaaS
- Target customers: B2B, Enterprise sales teams, customer success, and revenue organizations
- Mission or purpose statement: "We thrive on creating impact for our customers. Our people matter most." The company focuses on helping revenue organizations create a continuous state of excellence.

## Products & Services
- **ElevateOS™**: The first agentic operating system for revenue enablement, using agentic AI to coach, guide, and act on every deal. Powered by a decade of rep behavior data.
- **AI Copilot**: Provides real-time deal guidance and coaching to sales reps during customer interactions.
- **AI Role Play Simulator**: Enables reps to practice sales conversations with AI-powered simulations.
- **Sales Training & Coaching**: Personalized onboarding, everboarding, and ongoing upskilling programs for revenue teams.
- **Sales Content Management**: Centralized platform to surface the right content for every deal and ensure reps remain on-brand and on-message.
- **Digital Sales Rooms**: Helps accelerate deal cycles with tailored buying experiences for prospects.
- **Conversation Intelligence**: Analyzes sales calls and meetings to provide performance insights.
- **Analytics & Performance Insights**: AI-powered analytics to track rep performance, identify gaps, and optimize enablement programs.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (last funding round was a $100M Series E in 2021)
- **Key Metric**: Total funding of **$281.3M** across 7 rounds; estimated annual revenue of **$40M**.
- **Notable Investors/Partners**: SoftBank Vision Fund (lead investor in Series D and E), Canaan Partners (Series B lead), and other undisclosed investors. Customers include Cisco, Splunk, Henkel, Juniper Networks, and Janssen.
- **Growth Signals**: Over 692 employees globally (~513 reported on LinkedIn with a slight headcount reduction of -1.9% YoY); 202,841 LinkedIn followers (+20.1% yearly growth); offices in San Francisco (HQ), Pune, and Bengaluru, India.

## Competitive Advantages
- **Agentic AI Focus**: The introduction of ElevateOS, built on a decade of rep behavior data, creates a proprietary data moat and advanced AI capabilities that competitors would struggle to replicate.
- **Unified Platform**: Combines training, coaching, content management, and deal execution in a single platform, breaking down silos between learning and engagement.
- **Proven Enterprise Adoption**: Trusted by major global brands like Cisco, Splunk, and Juniper Networks, demonstrating strong product-market fit in the enterprise segment.
- **Data-Driven Readiness**: Uses behavioral data and benchmarks to personalize training and improve rep performance at scale.

## Strategic Focus
- **AI-First Transformation**: Deep investment in agentic AI (ElevateOS) to automate coaching, guidance, and deal execution.
- **Revenue Enablement Expansion**: Moving beyond traditional sales enablement to encompass all customer-facing teams (customer success, support).
- **Global Scale**: Maintaining a distributed workforce across 9 countries (India, US, UK, Canada, Costa Rica) with a hybrid work model.
- **Content and Partnership Growth**: Expanding pre-built content and partner integrations to accelerate customer time-to-value.

## Why Work Here
- **Culture & Impact**: The company emphasizes that "people matter most" and is focused on creating a best-in-class team to build best-in-class products.
- **Remote/Hybrid Policy**: Offers a remote work program; roles in Pune, India are hybrid or on-site. San Francisco HQ is OnSite.
- **Benefits**: Generous parental leave, 401(K), healthcare benefits, and family/childcare benefits.
- **Engineering & Product Culture**: Opportunity to work on cutting-edge AI applied to revenue enablement; roles include Group Product Manager, UX Research Manager, and Senior Solutions Architect.
- **Global Team**: Work with a diverse, international team spanning 9 countries with a strong presence in both the US and India.

## Sources
1. [mindtickle.com](https://www.mindtickle.com/)
2. [mindtickle.com - About Us](https://www.mindtickle.com/about-us/)
3. [LinkedIn - Mindtickle](https://linkedin.com/company/mindtickle)
4. [Built In - Mindtickle Careers](https://builtin.com/company/mindtickle)
5. [Lever - Mindtickle Careers](https://jobs.lever.co/mindtickle)

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