---
title: 'Program Manager at NICE'
canonical: 'https://feeny.ai/job/program-manager-nice-united-states-hoboken-nj-14dwyhcy0cgv'
type: 'job'
last_seen: '2026-09-08'
---

# Program Manager at NICE

- **Company:** NICE
- **Location:** United States / Hoboken, NJ
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-08
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/4950991101?gh_jid=4950991101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

A NiCE Program Manager of GTM Operations & Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes.

This position serves as a strategic program partner to Sales, CX, and executive leadership — ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business.

How will you make an impact?

Program Delivery & Reporting Systems

- Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.
- Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.
- Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.
- Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.

KPI Governance & Performance Management

- Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.
- Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.
- Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.
- Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.

Data-Driven Program Analysis

- Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.
- Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.
- Support strategic planning discussions with data modeling, scenario analysis, and performance insights.
- Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.

Cross-Functional Program Coordination

- Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.
- Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.
- Support program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.
- Identify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.

Process Improvement & Program Scalability

- Evaluate existing workflows and design program improvements that reduce friction and increase transparency.
- Implement automation, templates, AI-driven tools, and standardized processes to create operational scale.
- Lead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.
- Partner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.

Have you got what it takes?

- Program & Project Management (planning, governance, execution, risk management)
- Revenue & Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)
- KPI Design, Governance & Leadership Reporting
- Salesforce Reporting, Data Quality & Dashboard Insights
- Advanced Excel & Power BI
- Process Documentation, Workflow Design & Automation
- Executive Communication & Presentation Development
- Cross-Functional Stakeholder Management & Alignment
- AI-Driven Productivity & Reporting Enhancements

## Role Impact

- Programs are delivered on time and in scope, with clear structure and strong cross-team alignment.
- Leadership has consistent, accurate visibility into operational, sales, and revenue performance.
- Decision-making quality improves through centralized data, elevated insights, and streamlined executive reporting.
- Organizational scale increases through process standardization, automation, and workflow optimization.
- Cross-functional execution becomes more predictable, efficient, and accountable.

## Preferred Qualifications

- Experience in Program or Project Management within SaaS, GTM, or operational environments.
- Strong analytical background with the ability to translate complex data into leadership-ready insights.
- Experience partnering closely with senior leadership in a fast-moving environment.
- Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 11604 Reporting into: VP of Sales Role Type: Individual Contributor

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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