--- title: 'Program Manager, Product Systems and Insights at Harvey' canonical: 'https://feeny.ai/job/program-manager-product-systems-and-insights-harvey-new-york-46e8hsyp5w49' type: 'job' last_seen: '2026-10-19' --- # Program Manager, Product Systems and Insights at Harvey - **Company:** [Harvey](https://feeny.ai/companies/harvey) - **Location:** New York, NY - **Employment:** full-time - **Posted:** 2026-09-24 - **Last confirmed live:** 2026-10-19 - **Apply:** https://jobs.ashbyhq.com/harvey/aa5babaa-bd03-45d2-beea-c159a8bec305 ## Job description ## Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ## Role Overview Harvey ships fast, and our customers tell us constantly what's working and what isn't — through CSMs, support, sales, and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently, and the systems that let the EPD organization plan, review, and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured, trusted input for every product team; a bug management process that gets defects triaged, prioritized, and resolved predictably; and the operating rhythm that keeps Engineering, Product, and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment for their product areas. ## What You'll Do Voice of the Customer Program - Design and stand up the end-to-end feedback pipeline: intake from CS, Support, Sales, and EAPs into one structured system - Partner with RevOps to design & implement tooling; define the workflows that make submitting feedback the easy default for field teams - Set the weekly triage cadence and SLAs so every piece of signal is classified, routed, and visible - Build reporting that Product, GTM, and leadership actually read — volume, themes, trends, and what changed - Own the classification model: product area, matter stage, root cause (missing capability, defect, or usability friction) - Give Design and Research standing views into the signal that matters to them Product Operating Rhythm - Design and run the core engineering, product & design rituals: planning cycles, roadmap reviews, design reviews, and monthly business reviews - Build the run-of-business systems that scale as Harvey grows — intake frameworks, RACI structures, decision logs, shared calendars - Facilitate roadmap planning by coordinating inputs across Product, Engineering, Design, and GTM and maintaining transparency across the org - Make it clear across Harvey what EPD is building, how it's progressing, and what's coming next - Own the end-to-end bug lifecycle: intake from Support and the field, severity definitions, triage, routing to engineering teams, and resolution tracking - Define severity and SLA standards that CS, Support, and Engineering all agree to and can see - Run the recurring bug review with engineering and product leads; escalate aging or customer-impacting defects - Report bug volume, aging, and resolution trends by product area, and connect defect signal back into the Voice of the Customer taxonomy - Close the loop with Support and CS so customers hear when their issue is fixed ## What You Have - 5+ years in program management, product operations, or a related operational role at a high-growth tech or SaaS company - You've built processes and programs from scratch and scaled them — not just inherited and maintained them - Hands-on experience running bug triage or incident/defect management processes across Engineering and Support - Experience designing and facilitating product development rituals — planning, reviews, prioritization — with senior engineering and design leaders - Deep fluency with feedback, ticketing, and data tooling; you're comfortable owning a taxonomy and the systems that enforce it - Ability to translate messy qualitative and quantitative input into clear, structured outputs - Proven ability to drive alignment and adoption across CS, Support, Sales, Product, and Engineering without direct authority - Experience with AI-native or highly technical products is a plus - You create clarity where none exists, and you're energized by a blank slate ## Compensation $155,400 - $233,200 USD Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here](https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74). ## #LI-CD1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai ## About Harvey ## Company Overview - **One-liner**: Harvey builds domain-specific AI software for legal and professional services, enabling law firms and in-house teams to automate research, contract analysis, due diligence, and complex workflows. - **Entity Type**: Private (backed by leading venture capital firms) - **Headquarters**: San Francisco, California, United States - **Founded**: 2022 - **Founders**: Winston Weinberg (CEO), Gabriel Pereyra (President) ## Core Business - **Primary industry**: AI software for legal and professional services (LegalTech) - **Target customers**: B2B – large law firms (AmLaw 100), in-house legal teams at Fortune 500 enterprises, mid-sized firms, and professional service networks across 60+ countries. - **Mission or purpose statement**: To enable legal and professional services teams to focus on high-value work by providing a secure, expert AI platform that handles research, drafting, and complex workflows. ## Products & Services - **Harvey Assistant**: Ask questions, analyze documents, and draft faster with domain-specific AI (SaaS). - **Harvey Vault**: Securely store, organize, and bulk-analyze legal documents (SaaS). - **Harvey Knowledge**: Research complex legal, regulatory, and tax questions across domains (SaaS). - **Harvey Agents**: Purpose-built agents that execute complex legal work end-to-end (SaaS). - **Harvey Contract Intelligence**: Surface insights, strengthen negotiations, and accelerate reviews (SaaS). - **Harvey Command Center**: Analytics, benchmarking, and agentic insights for leading AI transformation (SaaS). - **Harvey Mobile**: Mobile access to stay productive from anywhere (SaaS). - **Harvey Shared Spaces**: Collaborate with legal teams across organizations in secure shared workspaces (SaaS). - **Harvey Ecosystem**: Integration with existing tools to ground answers in trusted sources (API/platform). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (company is private). - **Key Metric**: Annual Recurring Revenue (ARR) – reported in press but exact figure not disclosed; strong growth implied by 1,500+ customers and rapid hiring. - **Notable Investors/Partners**: Sequoia, Kleiner Perkins, GV (Google Ventures), OpenAI Startup Fund, Coatue, Andreessen Horowitz, EQT. - **Growth Signals**: - Named Time100 Most Influential Companies (2025). - LinkedIn Top 50 Startup of 2025. - CNBC Disruptor 50 List. - 1,500+ customers across 60+ countries, including AmLaw 100 firms. - Headcount: ~300 employees (as of mid-2025), with aggressive hiring (254 active job postings). - Office expansion: San Francisco, New York City, London. ## Competitive Advantages - **Domain specialization**: AI models trained specifically for legal and professional services, not generic LLMs. - **Enterprise security**: SOC 2 Type II, ISO 27001/27701/42001, GDPR, CCPA compliance – meeting law firm security requirements. - **Deep investor backing**: World-class VC network provides strategic guidance and access. - **Strong product‑market fit**: Rapid adoption by top-tier law firms and in-house teams, with high switching costs due to embedded workflows. - **First‑mover in agentic legal AI**: Purpose‑built agents execute end‑to‑end tasks, differentiating from simple document Q&A tools. ## Strategic Focus - **Customization, collaboration, and simplicity**: Helping teams embed expertise into Harvey, collaborate across firms, and reduce complexity via agentic workflows. - **Expansion beyond legal**: Long‑term ambition to transform professional services broadly (consulting, accounting, etc.). - **Product innovation**: Continued investment in agentic AI, mobile access, and ecosystem integrations. - **Global growth**: Scaling sales and engineering teams in existing hubs and expanding into new markets. ## Why Work Here - **Culture**: Fast‑paced, collaborative, ambitious. Values include **Decisiveness** (“take the square root of the weather” – avoid overanalysis), **Simplicity**, and **Job’s Not Finished** (continuous improvement). - **Work environment**: Hybrid – 3+ days per week in office for roles based in San Francisco, New York City, or London. Some fully remote positions available (clearly marked). - **Benefits**: Comprehensive health/dental/vision insurance, 401(k) match, paid parental leave (immediately eligible), annual professional development stipend, in‑office daily lunch, and more. - **Growth opportunities**: Rapidly scaling (~300 employees, 254 open roles) provides internal mobility and ownership of impactful projects. - **Engineering culture**: Strong blend of AI research (DeepMind background) and legal domain expertise. CTO Siva Gurumurthy recently joined. Emphasis on building secure, enterprise‑grade products. ## Sources 1. [harvey.ai](https://www.harvey.ai/) 2. [harvey.ai/company](https://www.harvey.ai/company) 3. [harvey.ai/blog/landing-a-job-at-harvey](https://www.harvey.ai/blog/landing-a-job-at-harvey) 4. [linkedin.com/company/harvey-ai](https://www.linkedin.com/company/harvey-ai) 5. [jobs.ashbyhq.com/harvey](https://jobs.ashbyhq.com/harvey) ## Other roles at Harvey - [Head of SMB Sales, EMEA](https://feeny.ai/job/head-of-smb-sales-emea-harvey-dublin-ed3zc4zvfycz) — Dublin, Ireland - [Legal Engineer, Product Specialist](https://feeny.ai/job/legal-engineer-product-specialist-harvey-seoul-ysbzq8hcef10) — Seoul, South Korea - [Deal Operations Analyst](https://feeny.ai/job/deal-operations-analyst-harvey-new-york-e52pbvdtca7t) — New York, NY - [Legal Innovation Partner](https://feeny.ai/job/legal-innovation-partner-harvey-new-york-f3w19j5sx4hz) — New York, NY - [Senior Analyst, Recruiting Operations](https://feeny.ai/job/senior-analyst-recruiting-operations-harvey-san-francisco-6nsher65p2e6) — San Francisco, CA - [Mid-Market Customer Success Manager (LATAM - Portuguese Speaking)](https://feeny.ai/job/mid-market-customer-success-manager-latam-portuguese-speaking-harvey-new-york-4kyf69khk7kv) — New York, NY - [Account Executive, Mid Market](https://feeny.ai/job/account-executive-mid-market-harvey-madrid-3w402r1w50tj) — Madrid, Spain - [Workplace Project Manager](https://feeny.ai/job/workplace-project-manager-harvey-toronto-fssfhhthfskg) — Toronto, Canada - [Manager, CX Knowledge & Enablement](https://feeny.ai/job/manager-cx-knowledge-enablement-harvey-san-francisco-6ep1jta36m3x) — San Francisco, CA - [Senior Workplace Coordinator](https://feeny.ai/job/senior-workplace-coordinator-harvey-toronto-c3w9nw0kjz33) — Toronto, Canada