--- title: 'Program Manager, Professional Services at Field Nation' canonical: 'https://feeny.ai/job/program-manager-professional-services-field-nation-minnesota-9xjzbcmxv45z' type: 'job' last_seen: '2026-09-07' --- # Program Manager, Professional Services at Field Nation - **Company:** Field Nation - **Location:** Minnesota - **Compensation:** $99k–$115k - **Work type:** hybrid - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/fieldnation/fe833ee7-652c-474a-bdc7-23e904af7ac0 ## Job description Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Why is this role important to Field Nation? The Program Manager plays a critical role in driving customer success and satisfaction through the delivery of Professional Service projects. This role is responsible for designing and managing the end-to-end execution of customer projects - ensuring scope, timelines, and outcomes are achieved with excellence. The key to this role is being able to manage cross-functional activities, serve as a liaison between internal and external stakeholders, articulate value, inspire and sell Field Nation best practices, The Program Manager must have experience working with internal and external stakeholders executing programs or projects in a fast-moving, client-driven organization. This position will also offer the chance to work in a fast-paced, high growth environment where innovative ideas are encouraged and collaboration is a must. This position is located in Minneapolis, MN and reports to the Director of Professional Services. What you'll get to do: Project Planning & Execution - Lead project kickoffs, define scope and success criteria, and manage delivery against planned milestones. - Drive clients’ path to value by iterating in real time when success criteria are at risk. - Build and manage multiple concurrent Professional Services project plans (implementations, integrations, internal projects, and work rollouts). - Develop client engagement and communication strategies that resonate with executive-level decision-makers at enterprise organizations. Make effective, data-driven decisions when navigating competing priorities or project paths. Customer Management - Serve as the primary contact and trusted advisor for assigned customer projects. - Inform and influence executive sponsors and key stakeholders to drive adoption, change management, and alignment. - Proactively identify and resolve risks, blockers, and scope challenges to maintain momentum and drive outcomes. - Manage escalations with professionalism and urgency, ensuring a consistent, positive customer experience. Cross-Functional Collaboration - Partner closely with Customer Success, Sales, Product Management, Engineering Marketing, and Finance to deliver cohesive customer outcomes. - Seek input from peers and product leads when navigating complex or ambiguous project situations. - Communicate project recommendations clearly across executive and operational audiences. - Adhere to established delivery methodologies and provide feedback on tools and best practices in order to continually improve our Professional Services. Reporting & Program Tracking - Track and report on performance against defined KPIs and SLAs. - Provide timely and accurate updates to internal and external stakeholders. - Maintain accurate project documentation and status updates for all active engagements. - Analyze project data to identify trends, risks, and opportunities for process improvement. - Help design and enhance project management frameworks and engagement models to strengthen Field Nation’s enterprise delivery approach. You might be a good fit if you have: - 4 + years Project Management, Program Management, relationship management, or other related experience. - Excellent communication skills (verbal and written) with a consultative style - Strong cross-functional leadership skills - Ability to clearly present material and recommendations at an executive level - A highly motivated team player with a proactive approach to work and outcome driven - Strategic appreciation of the role, the company and the market - Experience with project/program management software such as monday.com, clickup, jira, etc. - A finisher/completer with high level of personal ownership of team performance - Self-driven, results oriented with a positive outlook, and a clear focus of high quality and business profit - Able to work well with colleagues within different areas of expertise - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure Why we think you'll love it here: - Unlimited paid time off - Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off! - Individualized growth + development plans - Strong values around work/life balance - Community involvement opportunities - Competitive benefits: medical, dental, vision, paid parental leave + 401K - Exposure to cutting-edge technologies to solve meaningful problems Come as you are: At Field Nation, we believe work is about more than checking the right boxes.  If you don’t meet 100% of the requirements for this role, but still feel you’d be a good fit, we want to hear from you!  We review all applications and may even have another open position where you are the perfect fit. A Note on AI: AI isn’t an add-on at Field Nation - it’s embedded in how we operate.  We use AI-powered solutions to work smarter, move faster, and stay ahead - and we expect our team to do the same.  If you’re someone who leans in, stays curious, and looks for a better way, you’ll fit right in. While we utilize AI in our recruiting process to help surface candidates, every resume and application is reviewed by an actual human.  You won’t get lost in an algorithm here. Employment is contingent on passing a pre-employment background check. Your written consent will be obtained prior to a background check being performed. ## About Field Nation ## Company Overview - **One-liner**: Field Nation is an on-site talent marketplace that connects businesses with vetted, independent IT field service technicians across North America. - **Entity Type**: Private - **Headquarters**: Minneapolis, Minnesota, United States - **Founded**: 2008 - **Founders**: Mynul Khan (Founder & CEO) ## Core Business - **Primary industries**: IT field service management, on-demand labor marketplace, gig economy / contingent workforce technology - **Target customers**: B2B – field service companies, IT service providers, enterprises managing multi-site hardware and infrastructure (e.g., POS, networking, telecom). Also B2C/B2B2C for independent technicians seeking flexible work. - **Mission or purpose statement**: “Breaking down the barriers to work to unleash new possibilities for all” – from their careers page, they describe their mission as helping the service delivery industry “do great work.” ## Products & Services - **Field Nation Marketplace Platform**: Cloud-based SaaS platform that matches work orders to vetted independent technicians, with tools for dispatching, scheduling, real-time communication, approvals, and secure payments. - **SmartMatch & Provider Match Experience**: Proprietary skills engine and ranking algorithm that identifies and prioritizes technicians based on relevant work experience and completed work orders. - **Provider Success Score**: Predictive quality signal that aggregates data from completed work orders to help companies identify high-performing technicians. - **Advanced Auto Dispatch**: Configurable rules engine for automatic work assignment based on pre-defined tiers and criteria. - **MarketSmart™ Insights**: Data and analytics tool that aggregates pricing and coverage data from millions of work orders to help sales and operations teams be more competitive. - **Mobile Apps (iOS & Android)**: Technician-facing app with in-app messaging, counter-offers, schedule/task management, TripLog mileage tracking, and payment tools (Direct Deposit, Zelle®, PayPal). - **Integration & API Ecosystem**: Integrations with common field service management systems, customer service platforms, ERPs, and third-party APIs. - **Managed Services / Platform Partners**: Includes managed recruitment support, long-term project staffing via EOR, Platform Management Partners, and 24/7/365 support. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Annual revenue ~$180M; Total funding $30.2M (per LinkedIn company data) - **Headcount**: 1,435 employees (+13.3% YoY, +273 people), distributed across 18 countries including US, Bangladesh, Canada, Brunei, and North Macedonia - **Scale**: 7,000+ field service companies and 425,000+ sites serviced across the U.S. and Canada; 1M+ work orders completed annually; 98% success rate - **Notable Investors/Partners**: Not publicly disclosed; the company has completed 1 prior funding round. Historically, they acquired Field Solutions (backed by SGE) and partnered with HIS to create a large AV installer network. ## Competitive Advantages - **Large, vetted labor pool**: Extensive network of independent technicians covering 20+ service types, giving companies geographic flexibility and on-demand scalability. - **Proprietary matching & quality algorithms**: Provider Success Score and Skills Engine reduce the risk of bad hires and improve match accuracy. - **Data network effects**: MarketSmart Insights aggregate millions of work orders, enhancing pricing and coverage intelligence that competitors cannot easily replicate. - **Integrated end-to-end workflow**: From dispatch to payment, the platform provides visibility, control, and compliance (including insurance coverage – General Liability, Professional Liability, OAI). - **Strong brand and category leadership**: Field Nation is described as “#1 labor marketplace for IT field service,” with long-standing market presence since 2008. ## Strategic Focus - **Technology modernization**: Transitioning from a PHP/MySQL backend to Node.js microservices exposed via REST APIs, running on AWS with Docker and Kubernetes orchestration. - **Expanding gig-based field service adoption**: Encouraging companies to supplement full-time technicians with vetted on-demand labor through the marketplace. - **Scaling platform capabilities**: Investing in automation (Auto Dispatch), predictive analytics (Provider Success Score), and more robust integrations. - **Two-continent operational presence**: Growing and supporting a distributed workforce across the U.S. and Bangladesh, with a focus on high-performance culture and career mobility. ## Why Work Here - **Culture & values**: Emphasizes curiosity, collaboration, mutual development, and a “high-performance culture” where employees are empowered to solve complex problems. - **Hybrid & flexible work**: Minneapolis office plus a flexible hybrid model (e.g., 2 days in-office / 3 days remote in Dhaka). The U.S. team similarly operates in a flexible, hybrid way with designated “Field Weeks” for team retreats. - **Benefits**: Unlimited PTO + paid vacation bonus, summer/winter team retreats, quarterly team outing budgets, occasional gifts, maternity/paternity leave, and whole-person benefits. - **Engineering environment**: Fast-paced, collaborative engineering culture; modern stack (React, React Native, Redux, Node.js, PHP, MySQL, AWS, Docker, Kubernetes); opportunities to work on products supporting the gig economy. - **Career development**: “Career defining moments” and a strong internal emphasis on growth; talent acquisition process is designed to be transparent and supportive. ## Sources 1. [fieldnation.com — Careers](https://fieldnation.com/careers) 2. [linkedin.com — Field Nation company profile](https://linkedin.com/company/field-nation) 3. [fieldnation.com — Our Story](https://fieldnation.com/our-story) 4. [fieldnation.com — Core Platform Capabilities](https://fieldnation.com/llm-info) 5. [jobs.lever.co — Field Nation Software Engineer job posting](https://jobs.lever.co/fieldnation/6a0bb6af-674c-4691-9976-f591d2b81642) ## Other roles at Field Nation - [Sr. FP&A Analyst](https://feeny.ai/job/sr-fp-a-analyst-field-nation-minnesota-cprfs5jpevyz) — Minnesota - [Solution Engineer](https://feeny.ai/job/solution-engineer-field-nation-minnesota-d97f0kpmrdsx) — Minnesota - [Onboarding Specialist](https://feeny.ai/job/onboarding-specialist-field-nation-minnesota-yt5bqw1ya54d) — Minnesota - [Marketplace Onboarding Coordinator](https://feeny.ai/job/marketplace-onboarding-coordinator-field-nation-dhaka-8hh1phq1h5dw) — Dhaka, Bangladesh - [Security Governance & Compliance Manager](https://feeny.ai/job/security-governance-compliance-manager-field-nation-minnesota-wa07yg9hcqtn) — Minnesota - [Senior Accountant](https://feeny.ai/job/senior-accountant-field-nation-minnesota-m2fxhayznpz6) — Minnesota - [Senior Accounts Receivable Specialist](https://feeny.ai/job/senior-accounts-receivable-specialist-field-nation-minnesota-96agep4agzn5) — Minnesota - [Customer Success Manager (Low Touch)](https://feeny.ai/job/customer-success-manager-low-touch-field-nation-dhaka-gw7gp12qh4pg) — Dhaka, Bangladesh - [Senior Content Specialist](https://feeny.ai/job/senior-content-specialist-field-nation-dhaka-gwk04c943299) — Dhaka, Bangladesh - [Senior Marketing Operations Manager](https://feeny.ai/job/senior-marketing-operations-manager-field-nation-minnesota-5jh9avtfkjg7) — Minnesota