---
title: 'Program Manager - Quality Excellence at SharkNinja'
canonical: 'https://feeny.ai/job/program-manager-quality-excellence-sharkninja-needham-ma-3qezgx5vse9x'
type: 'job'
last_seen: '2026-09-08'
---

# Program Manager - Quality Excellence at SharkNinja

- **Company:** SharkNinja
- **Location:** Needham MA, United States
- **Compensation:** $135k–$170k
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/sharkninjaoperatingllc/jobs/4707676006

## Job description

## About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

AI at SharkNinja

At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in.

Position Overview:

SharkNinja is building a new Product Excellence Program Management (PEPM) team — three roles, each owning a distinct phase of the product development lifecycle, working together to run one PE operating standard across the full lifecycle from inception to end-of-life.

The vision is simple: four pods, one PE playbook — run faster. Consistent gates, escalation, and star reporting from Inception to EOL. Predicting star ratings before P0. Cutting in-market signal-to-fix to 10 days.

Today, the handoffs across Product Excellence are not seamless enough. Quality insights generated upstream do not always reach the right downstream teams in time. In-market signals do not always make it back into NPD fast enough to influence the next generation. These three roles exist to close that loop — with speed.

The ask for every PEPM is the same: Communicate. Act fast. Ensure the PE point of view is front and center. Each role is embedded at a specific phase of the development cycle, but all three operate as one team — sharing a common operating rhythm, a common PE playbook, and a shared accountability for ensuring nothing falls through the cracks between phases.

All three roles report into VP, Product Excellence and Chief of Staff, and work in close partnership with each other, with the Product Excellence Functional leaders.

Why This Team Exists:

When the team is operating at its best: star prediction is running at every P0, every <4.5★ action is tracked to closure, and every STOP Production, JIRA, and RCCA is resolved inside 30 days.

The PEPM team embodies all pillars of the PE mission:

- Voice of the Consumer — ensuring consumer signal drives every program decision, not just the ones that are easy to act on.
- 5★ satisfaction — holding the standard at every gate, from the first concept review to the last in-market quality call.
- Lower cost of quality — finding and fixing issues early, before the consumer does.
- Improved speed of innovation — removing friction between PE insight and engineering action so SharkNinja can move faster without moving blind.

The Three Roles:

- Up Front PEPM — Inception to P2:
- Connect the future product roadmap to Product Inception (PI), Supply Chain & Retail (SC&R), Continuous Improvement (CI), QA teardowns, and testing — ensuring PE requirements are visible and tracked from the earliest program touchpoint.
- Track VEGA Hack completion at P0, ensuring all early-stage quality and consumer experience actions are formally captured and closed.
- Own the PE star prediction tracker — managing ACE status across the portfolio and driving actions on any program trending below 4.5 stars before it reaches the P2 gate.
- Manage competitive samples and test tracking, ensuring the PE organization has the right reference data to make informed development decisions.
- Represent PE in ACE Reviews, ACE End-of-Week responses, and Geo Expansion Exec forums for the Inception-to-P2 phase.
- NPD PEPM — P2 to 6 Months in Field:
- Be the voice of Product Excellence in weekly Product Reviews — tracking program health, surfacing risks, and ensuring PE requirements stay visible and actioned throughout active development.
- Track EB0 and Pre-MP VEGA Hack completion, holding Engineering and Product Development accountable for on-time close-out.
- Hold Testing and SC&R accountable to delivery — escalating when milestones slip and ensuring no program reaches launch with unresolved quality or certification gaps.
- Act as the central PMO/TPM escalation point for the NPD phase, connecting Risk Assessments to Boston and London teams and ensuring cross-functional visibility of program health.
- Represent PE in Product NPD Reviews, In-Person Reviews, and Weekly Category L1 Roundtables.
- In-Market PEPM — 6 Months in Field to End-of-Life:
- Flag in-market star dips in real time — with active focus on any SKU below 4.0 stars and proactive awareness of anything below 4.5 stars. A star dip is not a report; it is a trigger for action.
- Own STOP Production tracking and communications, ensuring the right stakeholders are informed and corrective actions are moving at pace.
- Track JIRA closures and Root Cause & Corrective Action (RCCA) completion to systemic resolution — with a target of all STOP/JIRA/RCCA closed inside 30 days.
- Represent PE in Weekly PE Category Reviews (rotating category) and Geo Expansion Exec forums.

Who We Are Looking For:

We are hiring three people into this team, and the right candidates share a common profile but bring specific depth in their phase of the development cycle.

- Required (all three roles):
- 5–10 years of experience in program management, product management, or product excellence — ideally within consumer electronics, home appliances, or a similarly fast-paced, innovation-led product business.
- Strong program management instincts: you track things to closure, you are uncomfortable when actions sit open without owners and dates, and you do not wait to be asked.
- Confident cross-functional communicator — able to hold Engineering, Testing, and Supply Chain accountable, comfortable escalating when the situation demands it, and equally comfortable representing PE in senior forums.
- Analytical and data-literate: you can read a star rating trend, understand what is driving it, and translate that into a clear, prioritized ask for the team around you.
- Operates at SharkNinja pace — priorities shift, ambiguity is normal, and speed matters as much as rigor.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.

Pay Range $135,000—$170,000 USD

Our Culture

At SharkNinja, we don’t just raise the bar—we push past it every single day.  Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

## What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us: https://sharkninja.com/dei[Life At SharkNinja](https://www.instagram.com/sharkninja/) [Outrageously Extraordinary](https://www.youtube.com/playlist?list=PLmRfBxyGu_mKl9SF12lM1NAIx-z07uLNQ)

SharkNinja Candidate Privacy Notice

- For candidates based in all regions, please refer to this [Candidate Privacy Notice](https://www.sharkninja.com/candidate-privacy-notice.html).

- For candidates based in China, please refer to this [Candidate Privacy Notice](https://www.sharkninja.com/legal/candidate-privacy-notice-china.html).

- For candidates based in Vietnam, please refer to this [Candidate Privacy Notice](https://www.sharkninja.com/legal/candidate-privacy-notice-vietnam.html).

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

## About SharkNinja

## Company Overview
- **One-liner**: SharkNinja is a global product design and technology company that designs, develops, and markets innovative small household appliances under the Shark and Ninja brands.
- **Entity Type**: Public (NYSE: SN)
- **Headquarters**: Needham, Massachusetts, USA
- **Founded**: 2008 (as a merger of Shark and Ninja brands; founding roots go back decades)
- **Founders**: Mark Rosenzweig

## Core Business
- **Primary industries**: Small household appliances (floor care, kitchen, food preparation, beauty, home environment)
- **Target customers**: B2C consumers across all income brackets; sold through major retailers (online and offline) and distributors globally
- **Mission statement**: “To positively impact people’s lives every day in every home in our global markets.”

## Products & Services
- **Shark**: Floorcare products (vacuums, mops, steam cleaners) – #1 floorcare brand in the US by dollar sales.
- **Ninja**: Small kitchen appliances (blenders, food processors, cookers, beverage systems) – best-selling small kitchen appliance brand in the US.
- **Beauty & Home Environment**: Hair care, air purifiers, and other lifestyle appliances (growing category).
- **Product type**: Hardware (consumer electronics/appliances) with integrated software and app connectivity in select products.

## Market Standing
- **Valuation/Market Cap**: Not publicly stated in provided sources; as of 2025 annual report, net sales were $6.4 billion.
- **Key Metric**: Annual Revenue (2025) – $6.4 billion net sales, up ~16% year-over-year. Adjusted EBITDA $1.14 billion (19% growth). Adjusted EPS $5.28 (up 21%).
- **Notable Investors/Partners**: Publicly traded; major institutional investors. Key retail partners include Walmart, Target, Amazon, Costco, and international distributors.
- **Growth Signals**: 21% headcount growth since 2008 (now 4,000+ associates). Expanded into 38 product subcategories. International net sales grew 20.8% in 2025. Strong market share gains across categories.

## Competitive Advantages
- **Continuous disruptive innovation**: Rapid product iteration and refinement based on “always-on” consumer insights and reviews, allowing SharkNinja to solve problems competitors overlook.
- **Scaled engineering powerhouse**: Global cross-functional engineering and product development team that can quickly bring new products to market.
- **Brand trust and market leadership**: Shark is #1 in US floorcare; Ninja is best-selling small kitchen appliance brand. Products have broad appeal across price points, taking share from both higher- and lower-priced competitors.
- **Extensive IP portfolio**: Proprietary technologies and intellectual property that differentiate products and extend product life cycles.

## Strategic Focus
- **Category expansion**: Entering new product categories (beauty, home environment) and subcategories within existing lines.
- **International growth**: Expanding presence in EMEA, Asia, and other global markets (international sales growing faster than domestic).
- **AI and digital transformation**: “Jailbreak” company-wide AI initiative, including AI hackathons and an AI-native early talent program (SharkByte) with a $1M AI Awards prize.
- **Sustainability**: Designing energy-efficient products, reducing carbon footprint across the value chain.

## Why Work Here
- **Culture**: Described as “outrageously extraordinary” – encourages fearless thinking, cross-functional collaboration, and rapid experimentation. Emphasis on innovation and impact.
- **Growth opportunities**: High-impact programs like “Breakthrough Intensive Thinking”, “Built-to-Lead” sessions with executive leadership, and workshops with external voices.
- **AI immersion**: Every employee gets hands-on with AI through Jailbreak initiatives; interns/co-ops in SharkByte program work on real projects with a shot at the $1M AI Awards.
- **Diversity & inclusion**: 14 Employee Resource Groups (ERGs) with executive sponsors, over 500 members worldwide.
- **Community & planet**: Nearly $3.7M donated to nonprofits since 2020; paid volunteer day; matching gifts up to $500/year. Sustainability commitments.
- **Work model**: Not explicitly stated as fully remote; likely hybrid/office-based given headquarters and global offices. Roles span product, engineering, marketing, sales, digital technology, customer excellence, and corporate functions.
- **Locations**: Needham, MA (HQ); offices across America, Europe, and Asia (including UK, China).

## Sources
1. [sharkninja.com](https://www.sharkninja.com/about-us/our-company.html)
2. [careers.sharkninja.com](https://careers.sharkninja.com/)
3. [sec.gov - 2025 Annual Report](https://www.sec.gov/Archives/edgar/data/1957132/000195713226000025/sn-2025arsfinal.pdf)
4. [linkedin.com](https://www.linkedin.com/company/sharkninja)

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