--- title: 'Program Operations Associate at Imprint' canonical: 'https://feeny.ai/job/program-operations-associate-imprint-new-york-2mmpxxpe53dz' type: 'job' last_seen: '2026-11-07' --- # Program Operations Associate at Imprint - **Company:** Imprint - **Location:** New York, NY - **Compensation:** $120k–$150k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.ashbyhq.com/imprint/b630b601-5e23-4fc5-85e6-cbc4bc2b65d2 ## Job description ## Who We Are Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, [Booking.com](http://Booking.com), H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank. In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you. As Program Operations Associate, you will own the launch and ongoing operation of Imprint’s partner card programs. You’ll sit on the Solutions & Delivery team and work directly with brand partners and cross-functionally with Growth, Product, Engineering, Risk, Legal, Compliance, Customer Success, and Marketing to get each program launched on time and running well. This is an execution role first. You’ll manage every workstream from kickoff through GA launch, keep each launch on track, and build the systems that make every launch more repeatable than the last. What Success Looks Like in the First 90 Days - You are fully embedded in a live partner launch and can give a clear status on every workstream at any time: what’s complete, what’s at risk, who owns what, and what comes next - Cross-functional partners come to you as the source of truth for launch status and next steps - You drive open items to completion yourself wherever possible, working independently across teams - You surface risks and dependencies ahead of readiness reviews, so go/no-go decisions have no surprises ## Responsibilities - Own execution for assigned partner program launches, managing every cross-functional workstream from kickoff through launch day - Take on the full range of work each launch requires, such as: - Working with Compliance on bank partner reviews - Tracking launch workstream status with Growth - Gathering requirements with Solutions Engineering - Updating product configurations - Supporting legal documentation and drafting - Identify operational gaps that slow launches or adoption, then build lightweight systems and standard playbooks to close them - Translate product capabilities into clear partner-facing materials and SOPs where launches need them - Track launch milestones, partner feedback, and internal execution signals, and recommend improvements - Partner with Growth, Product, Engineering, Risk, Legal, Compliance, Bank Partnerships, Member Operations, and Marketing to launch and operate partner programs ## Qualifications Required - 3+ years of experience in strategy, operations, program management, or a similar execution-heavy role at a high-growth startup - High ownership and hands-on approach. You take on whatever the work requires, from the details to driving decisions, and see it through to completion - Exceptional project management. You keep many workstreams, owners, and deadlines organized and moving at once - Strong stakeholder management. You can align multiple teams without formal authority and build trust quickly at any level - Comfortable in ambiguity, and able to build structure where none exists - A bias toward processes and systems that scale across programs, with sound judgment on tradeoffs - Clear communicator who can turn product capabilities into partner value ## Nice to Have - Experience in fintech, payments, lending, or embedded financial products - Experience supporting B2B2C products or partner-led product development - Familiarity with bank partner and regulatory readiness for card programs ## Perks & Benefits - Competitive compensation and equity packages - Leading configured work computers of your choice - Flexible paid time off - Fully covered, high-quality healthcare, including fully covered dependent coverage - Additional health coverage includes access to One Medical and the option to enroll in an FSA - 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents - Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together. ## About Imprint ## Company Overview - **One-liner**: Imprint provides a modern platform for iconic brands to design, launch, and manage co-branded credit cards, deposit accounts, and installment loans. - **Entity Type**: Private (Series D) - **Headquarters**: New York, New York, United States - **Founded**: 2020 - **Founders**: Daragh Murphy (CEO) ## Core Business - **Primary industry**: Financial Services / Fintech - **Target customers**: B2B (enterprise brands like Shell, Rakuten, Booking.com) - **Mission or purpose statement**: "Change the way brands build loyalty" by creating co-branded financial products that are worthy of iconic partner brands and their customers. ## Products & Services - **Imprint Core**: A full-stack credit card platform handling sign-ups, transactions, rewards redemption, and everything in between. Designed to be tailored to each brand’s identity. - **Co-branded Credit Cards**: Bespoke credit card programs for partner brands, including rewards, underwriting, and customer engagement. - **Deposit Accounts & Installment Loans**: Additional financial products offered to partner brands to deepen customer loyalty. - **Predict, Insights, Marketing, Rewards**: A suite of tools for partner brands, including underwriting analytics, customer insights, marketing automation, and rewards management. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (previously reported as a "billion valuation" by LinkedIn sources). - **Key Metric**: Total Funding of **$866 million** across 7 rounds, including a **$150 million Series D** (December 2025) led by Khosla Ventures. Annual revenue is estimated at **$35.6 million**. - **Notable Investors/Partners**: Thrive Capital, Kleiner Perkins, Ribbit Capital, Khosla Ventures, Hedosophia, Stripe, Silicon Valley Bank. Partners include Shell, Rakuten, and Booking.com. - **Growth Signals**: Headcount grew **46.6% YoY** to 181 employees. Recognized by Fast Company as one of the most innovative companies in finance (2025). Secured a $500 million credit facility with Mizuho, Truist, and HSBC. ## Competitive Advantages - **Modern, purpose-built platform**: Imprint built its own credit card platform from scratch, avoiding legacy tech stacks and enabling faster, more flexible product customization. - **Speed and reliability**: 3x faster application decisions than the industry average; 75% non-crash rate on mobile; 99.99% backend uptime; 24/7 on-call engineering. - **SOC 2 Type 2 & PCI DSS Certified**: Demonstrates enterprise-grade security and compliance, crucial for large brand partnerships. - **Strong brand partnerships**: Already serving iconic, everyday brands (Shell, Rakuten, Booking.com), providing a powerful network effect and credibility. - **Capital infrastructure**: Multiple credit facilities (Citibank, Mizuho, Truist, HSBC) totaling over $800 million, enabling scalable program growth. ## Strategic Focus - **Scale and modernize the co-branded financial space**: Targeting the massive, slow-to-modernize market of co-branded cards. - **Deepen brand partnerships**: Expanding product offerings (deposits, loans) and underwriting capabilities (e.g., partnership with Nova Credit for cash flow analytics). - **International expansion**: Presence in Brazil and Colombia, with a growing global team. - **Product velocity**: Continuing to build a high-efficiency engineering team to rapidly iterate on the platform. ## Why Work Here - **Culture**: Described as high-performance, ambitious, and collaborative. Values include "Lead with clarity," "Own a high bar," "Grow," and "Be humble together." Emphasis on direct feedback, ownership, and data-driven decision-making. - **Remote/Hybrid Policy**: Offers remote roles, though specific teams may require in-office presence in San Francisco, New York, or Bellevue (WA). - **Engineering & Technical Excellence**: Strong tech stack (TypeScript, React, Kubernetes, Python, Go, etc.). Engineering team is a core part of the business, with a focus on building reliable, scalable financial infrastructure. - **Growth Trajectory**: High-growth environment with significant funding and a rapidly expanding team. Opportunity to work on complex, high-impact problems in fintech. - **Compensation & Perks**: Employer rating of 3.4/5 on LinkedIn, with compensation rated 3.8/5 (higher than culture/work-life balance). Attracts talent from top companies (Capital One, Venmo, Amazon, PayPal, Klarna). - **Team Composition**: 57 technical staff (22% of workforce), with a flat-ish structure (17% specialists, 16% managers, 14% seniors). Active hiring with 33 open roles. ## Sources 1. [imprint.co](https://imprint.co/) 2. [imprint.co/about](https://imprint.co/about) 3. [imprint.co/careers](https://imprint.co/careers) 4. [linkedin.com/company/imprint-payments](https://www.linkedin.com/company/imprint-payments) 5. 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