--- title: 'Project and Operations Associate - Servi at Servi' canonical: 'https://feeny.ai/job/project-and-operations-associate-servi-servi-servi-beirut-37v8jh5jt22w' type: 'job' last_seen: '2026-09-10' --- # Project and Operations Associate - Servi at Servi - **Company:** Servi - **Location:** Servi Beirut - **Employment:** full-time - **Work type:** onsite - **Posted:** 2025-11-04 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.gem.com/servi/am9icG9zdDpQFIpzg6uqiyo197qU_wRw ## Job description Project and Operations Associate Location: Beirut, Lebanon Type: Full-time (On-site, with local travel) Company: Servi - Trusted freelancer and services network ## About Servi Servi is building the first of its kind trusted marketplace for freelancers and local services. We’re on a mission to make work simpler, faster, and more trusted. ## The Role We’re hiring a Project and Operations Associate. Looking for a hands-on, organized, and energetic person who can help us move fast and stay on track. The candidate will work directly with the founders on day-to-day operations, research, outreach, and field tasks. Key Responsibilities: 1. Executive Coordination & Startup Setup - Serve as the primary coordination link between the co-founders, ensuring strategic alignment and daily progress visibility. - Maintain master task trackers, reminders, and structured daily/weekly updates. - Build foundational administrative systems, including templates, dashboards, and checklists. - Support financial tracking and modeling for budgets, cost monitoring, and vendor payments. - Coordinate with external advisors (legal, accounting) and organize all company registration and compliance documentation. - Execute key operational requests (e.g., vendor scouting, office logistics) with thorough documentation and follow-through. 1. Operations Build-Out & Vetting Support - Help design, document, and maintain the company’s first SOPs and internal workflows. - Own components of the freelancer vetting process: document collection, verification follow-ups, interview scheduling, and onboarding. - Support the development of Trust & Safety workflows (KYC, verification, quality control). - Manage early user-freelancer booking coordination, ensuring smooth execution and issue resolution. - Keep all operational and supply-side trackers accurate and up-to-date. 1. Research, Discovery & Vendor Coordination - Conduct structured research and discovery on key service providers (e.g., software developers, marketing agencies). - Contact vendors, request proposals, and lead the creation of detailed comparison matrices. - Synthesize findings into actionable summaries for founder decision-making. 1. Outreach & Partnership Coordination - Research and proactively engage with universities, schools, and community organizations to activate and expand the freelancer supply network. - Build and maintain a comprehensive partnership CRM with status updates and meeting notes. - Visit partners on-site, nurture relationships, and support local initiatives and events alongside or independent of the co-founders. - Handle professional communication, local logistics, and day-of coordination for partnership activations and community events. - Support early-stage negotiations and documentation. 1. Recruitment & HR Support - Assist in early team hiring: sourcing candidates, scheduling interviews, and applicant tracking. - Support the onboarding process for new team members, managing documentation and logistics. 1. Marketing & Influencer Collaboration (Launch Phase) - Identify, evaluate, and shortlist potential influencers and community collaborators. - Build structured outreach trackers and coordinate campaigns with agencies. - Support on-the-ground event logistics, vendor coordination, and local pickups/deliveries tied to marketing activations. - Monitor campaign budgets and performance in shared dashboards. 1. Research & SOP Benchmarking - Benchmark regional and global platforms for best practices in operations, vetting, and UX. - Assist in developing internal playbooks and policies based on researched insights. - Maintain a centralized knowledge base of competitive and operational intelligence. 1. Cross-Functional Execution & Tech Liaison - Translate founders’ strategic direction into clear, actionable task lists and timelines. - Coordinate follow-ups across tech, operations, and marketing to ensure project cohesion. - Act as a liaison to the tech team, summarizing feature requests and assisting in user acceptance testing. 1. Initiative & Continuous Improvement - Proactively identify process bottlenecks and market opportunities, presenting solutions. - Take full ownership of assigned tasks with a focus on efficiency and quality. - Handle all confidential information with the utmost discretion and integrity. Profile & Competencies: - Education: Bachelor’s in Business, Management, or a related field. - Experience: 5 years in operations, project coordination, or an executive support role (startup or high-growth SME experience is a significant plus). - Languages: Fluent in English & Arabic (French is a plus). - Technical Skills:- High proficiency in Microsoft 365 / Google Workspace. - Advanced Excel/Google Sheets is mandatory (formulas, pivot tables, data analysis, dashboards). - Familiarity with AI productivity tools (e.g., ChatGPT, Gamma) and project management platforms (e.g., Trello, Asana, Notion). - Impeccable digital organization habits (cloud file management, version control). - Soft Skills: - Highly organized, structured, and detail-driven. - Proactive and resourceful problem-solver. - Excellent communicator with strong interpersonal skills. - Tech-savvy and a rapid learner. - Professional, reliable, and thrives under direct mentorship. Reporting Line: Directly to the Co-Founders Mindset Fit: Ideal for a structured, fast-learning doer who thrives on execution, leverages tech to enhance productivity, and is eager to grow under mentorship in a fast-paced, build-from-the-ground-up environment. ## About Servi ## Company Overview - **One-liner**: Servi is a digital marketplace platform that connects users with verified, pre-paid service professionals across home improvement, cleaning, plumbing, electrical, and other categories, operating primarily in Austria. - **Entity Type**: Private (appears bootstrapped/early-stage, no public funding rounds disclosed yet) - **Headquarters**: Vienna, Austria - **Founded**: 2025 - **Founders**: Boris Milic, M.A. ## Core Business - Primary industry: Internet Marketplace Platforms / Home Services - Target customers: B2C (homeowners and renters in Austria seeking local service providers) and B2B (independent service professionals and small contractors) - Mission or purpose statement: To make finding a trusted service provider in Austria simple, transparent, and fast—eliminating guesswork, cold calls, and outdated directories. ## Products & Services - **Servi.co Marketplace**: A two-sided digital marketplace where customers describe a job, receive offers from verified local professionals, compare profiles, reviews, and pricing, then book directly. Covers 14+ categories including cleaning, plumbing, electrical, moving, painting, assembly, gardening, appliance repair, tiling, flooring, home renovation, fence installation, makeup & beauty, and manicure/pedicure. - **Servi-Orb (Smart Service Assistant)**: An AI-powered assistant that helps users describe their needs, draft job posts, and get budget guidance in plain language. Reduces friction and back-and-forth. - **Servi.co Mobile App (Android)**: Allows job creation with photos, comparison of verified professionals, and booking management. iPhone app is in development. - **Localized Metro Hubs**: Dedicated landing pages for 10 Austrian cities: Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt, Wels, St. Pölten, Villach, and Wiener Neustadt. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private, early-stage company) - **Key Metric**: Focus is on marketplace liquidity and user growth rather than disclosed revenue. The platform is live in 10 Austrian metro hubs. - **Notable Investors/Partners**: No institutional investors publicly disclosed. The company is registered as a sole proprietorship (servi.co e.U.). Operational metro hubs across Austria suggest organic, city-by-city expansion. - **Growth Signals**: Rapid geographic rollout across 10 Austrian metro cities within its founding year (2025). Mobile app launched (Android) with iOS on the way. Introduction of AI-powered assistant (Servi-Orb) indicates product-led growth and technological investment. The service is growing through localized, SEO-optimized landing pages. ## Competitive Advantages - **Localized Focus**: Deep concentration on the Austrian market with dedicated hubs in 10 cities, providing a user experience optimized for local service needs and German-language search. - **Verified Provider Model**: Every professional has a verified profile with real customer reviews, contact details, and a track record—building trust in a historically fragmented, offline market. - **Pre-paid, Low-Friction Booking**: Users can describe jobs, get offers, compare, and book without cold calls. The platform emphasizes “no hidden fees, no surprises.” - **AI-Powered Assistance (Servi-Orb)**: Reduces the friction of posting a job by guiding users through the process, setting fair price expectations, and streamlining listings—differentiating from older directories. - **Two-Sided Value Proposition**: Provides providers with a steady flow of leads without advertising spend, while customers get convenience and trust. ## Strategic Focus - **Geographic Expansion**: Further expansion planned beyond the initial 10 metro hubs, likely into other Austrian cities and potentially neighboring DACH-region markets. - **Mobile-First Experience**: Investing in mobile app development (Android live, iOS in development) to capture on-the-go service requests. - **AI & Product Enhancement**: Continued development of Servi-Orb and smart matching to reduce friction and improve conversion rates for both sides of the marketplace. - **Category Breadth**: Starting with home services but also offering beauty/personal care (makeup, manicure, pedicure), indicating potential to become a general local services platform. ## Why Work Here - **Early-Stage Impact**: As a 2025 startup with a small, lean team (~2 employees per LinkedIn, likely growing), every hire has outsized influence on product direction, growth strategy, and company culture. - **High-Growth Environment**: Fast geographic expansion (10 cities in year one) and product launches (AI assistant, mobile app) create dynamic work with tangible results. - **Mission-Driven**: Directly solving a real, local problem—reducing the pain of finding reliable home services in Austria. Work has a visible impact on both customers and local small businesses. - **Location**: Based in Vienna, Austria—a vibrant European tech hub with a high quality of life. Remote/hybrid policy not publicly disclosed but typical for startups of this size and stage. - **Founder-Led**: Boris Milic is active in the business, offering a direct connection to leadership and a flat organizational structure typical of early-stage ventures. ## Sources 1. [servi.co](https://servi.co/en/about/) 2. [servi.co - Homepage](https://servi.co/en/) 3. [LinkedIn - Servi (UK)](https://linkedin.com/company/serviuk) (Shared name, different entity) 4. [servi-app.com](https://servi-app.com/about/) (Similar model, different entity under same umbrella concept) 5. [servi.no](https://www.servi.no/servi/b%C3%A6rekraft/rapporter/2025_report_Transparency%20Act_Servi%20Group.pdf) (Different entity - Norwegian industrial company) ## Other roles at Servi - [Partnerships and Field Operations Associate](https://feeny.ai/job/partnerships-and-field-operations-associate-servi-servi-beirut-e48cqspm0mzg) — Servi Beirut