---
title: 'Project Associate/Associate Project Manager (GDS experience required), Flights Team, Customer Experience Group at Agoda'
canonical: 'https://feeny.ai/job/project-associate-associate-project-manager-gds-experience-required-flights-5stdqd7pfntn'
type: 'job'
last_seen: '2026-09-13'
---

# Project Associate/Associate Project Manager (GDS experience required), Flights Team, Customer Experience Group at Agoda

- **Company:** Agoda
- **Location:** Bangkok, Thailand
- **Posted:** 2026-09-07
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/agoda/jobs/8184212

## Job description

## About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get to Know our Team

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.

The Opportunity:

This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group.

In this role, you will get to:

- Own the business: take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working.
- Structure, Analyze and Solve Problems: leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
- Lead projects: drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
- Act as a Subject Matter Expert (SME): Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions.

What You’ll Need to Succeed:

- Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is mandatory
- Direct experience managing relationships with external partners is a strong plus
- Proven track record in managing complex projects with multiple stakeholders
- Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision
- Excellent organization capabilities, and able to operate independently
- Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels
- Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment
- Be a team player with a collaborative mindset
- Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful

Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.

Discover more about working at Agoda

- Agoda Careers [https://careersatagoda.com](https://careersatagoda.com/)
- Facebook https://www.facebook.com/agodacareers/
- LinkedIn https://www.linkedin.com/company/agoda
- YouTube https://www.youtube.com/agodalife

## Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

## About Agoda

## Company Overview
- **One-liner**: Agoda is a digital travel platform that helps travelers find great value deals on hotels, flights, and activities worldwide.
- **Entity Type**: Public (subsidiary of Booking Holdings Inc., NASDAQ: BKNG)
- **Headquarters**: Singapore
- **Founded**: 2005
- **Founders**: Robert Rosenstein and Michael Kenny

## Core Business
- Primary industry: Online travel and accommodation booking
- Target customers: B2C (leisure and business travelers globally)
- Mission/purpose: “Bridging the world through travel” – making travel easier, more affordable, and rewarding for everyone.

## Products & Services
- **[Agoda.com / Agoda mobile app]**: Online travel agency (OTA) offering booking for hotels, homes, villas, flights, and activities. Available in 39 languages with 24/7 customer support.
- **[Agoda Flights]**: Flight booking service launched in 2010.
- **[Agoda Easy Cancel / Hygiene Plus]**: Products introduced during the pandemic to offer flexible cancellation and enhanced cleanliness information.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed separately; parent company Booking Holdings has a market cap of approximately $140+ billion (as of mid-2025). Agoda is a key growth engine within the group.
- **Key Metric**: Over 7,000 employees; processes 1 trillion price checks daily; 2B+ user interactions captured daily; 12 PB of data processed monthly.
- **Notable Investors/Partners**: Wholly owned by Booking Holdings (NASDAQ: BKNG). Partnerships with over 6 million hotels and holiday properties globally.
- **Growth Signals**: Expanded to 27 markets; launched new products during COVID-19 (ASQ, Go Local, Easy Cancel); continues to hire aggressively across engineering, product, and analytics roles.

## Competitive Advantages
- **Scale & Data**: Access to Booking Holdings’ global network and massive data pipeline (12 PB/month, 1 trillion price checks/day) enables real-time pricing optimization and personalization.
- **Tech-First Culture**: Data-driven experimentation (1,000+ live experiments at any time), heavy use of GenAI, and a strong engineering focus.
- **Asia Home Base**: Deep roots in Asia-Pacific with a large office in Bangkok, giving local market insights and cost advantages.
- **Parent Support**: Backed by one of the world’s largest online travel companies, providing financial stability and cross-selling opportunities.

## Strategic Focus
- **Growth through technology**: Continued investment in AI, machine learning, and experimentation to improve search, pricing, and user experience.
- **Expanding product offerings**: Growing beyond accommodation into flights, activities, and domestic travel options.
- **Sustainability**: Integrating sustainability initiatives into operations and offerings.
- **Talent acquisition**: Actively hiring across multiple functions (engineering, product, data, marketing) to support global expansion.

## Why Work Here
- **Culture**: Described as “data-driven to the core” with a focus on experimentation, ownership, and direct respect. Inclusive environment with 90+ nationalities represented.
- **Flexibility**: Hybrid workplace balancing in-office and work-from-home days; employees can work from anywhere for up to 30 calendar days per year.
- **Benefits**: Competitive perks, flexible benefits, relocation support for key roles, and recognition as an award-winning workplace (Fortune World’s Most Admired Companies 2025, TIME/Statista World’s Best Companies 2023, Forbes World’s Top Companies for Women 2023).
- **Engineering & Analytics**: Strong emphasis on tech – 1,000+ live experiments, 12 PB data/month, and a “scientist” mindset across teams. Opportunities to work on massive-scale systems.
- **Community**: Employee Resource Groups (ERGs) for belonging and inclusion; lively social events like AgodaFest.

## Sources
1. [agoda.com](https://www.agoda.com/about-agoda/)
2. [careersatagoda.com](https://careersatagoda.com/our-culture/)
3. [careersatagoda.com](https://careersatagoda.com/)
4. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/agoda)
5. [linkedin.com](https://au.linkedin.com/company/agoda)

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