---
title: 'Project Claims & Commercial Controls Manager at Diversified Automation'
canonical: 'https://feeny.ai/job/project-claims-commercial-controls-manager-diversified-automation-remote-8bjtxeggmk0b'
type: 'job'
last_seen: '2026-10-17'
---

# Project Claims & Commercial Controls Manager at Diversified Automation

- **Company:** Diversified Automation
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.lever.co/diversified-automation/981490e3-d903-49db-8e82-81f296c8a163

## Job description

Position Summary

The Project Claims & Commercial Controls Manager is a strategic commercial leader responsible for protecting project profitability through proactive contract administration, change order management, claims strategy, commercial risk management, and financial oversight across the project portfolio.

Reporting to the CFO, this role serves as an independent partner between Finance and Operations, ensuring contractual entitlements, customer change orders, commercial risks, supplier exposure, and project financial assumptions are identified, documented, challenged, and resolved before they impact project margins.

The successful candidate combines project management experience with strong commercial, contractual, and financial expertise to improve commercial discipline, maximize customer recovery, minimize risk, and strengthen project financial performance.

This position works closely with Project Managers, Project Engineers, Program Directors, Finance, Operations, Executive Leadership, customers, and subcontractors. While Project Managers retain ownership of project execution and customer relationships, this role provides independent commercial oversight, governance, and strategic support.

## Key Responsibilities

Partner with project teams to identify scope changes, schedule impacts, engineering changes, and other events requiring commercial action. Monitor and oversee the change order process to ensure timely submission of supporting documentation, proactive project manager follow-up, and adherence to commercial deadlines. Monitor aging commercial issues, drive accountability, and escalate unresolved risks. Support the timely development and submission of Extension of Time (EOT) requests, equitable adjustment proposals, cost recovery claims, and settlement proposals to ensure successful commercial outcomes. Perform schedule delay, disruption, and cost impact analyses in collaboration with the project Operations and Engineering leads to support claims, negotiations, and dispute resolution. Review and evaluate project documentation and deliverables to develop and support commercial strategies for successful change order pursuits Proactively identify commercial, contractual, financial, and operational risks impacting project performance. Support Cost-to-Complete (CTC) reviews with respect to change order impacts / assessed likelihood of outcome Provide Finance and Executive Leadership with visibility into commercial exposure, margin risk, recovery opportunities, and expected financial impacts.

Negotiation & Leadership Lead or support negotiations involving change orders, claims, and contract disputes. Partner with Project Management, Operations, Finance, and Legal to develop commercial strategies and mitigate risk. Establish commercial controls, governance processes, and documentation standards. Coach project teams on contract compliance, commercial awareness, and change management. Escalate significant commercial risks and unresolved issues to executive leadership as appropriate.

## Qualifications

Bachelor's degree in Engineering, Construction Management, Business, Finance, Quantity Surveying, Law, or a related field, or equivalent professional experience. 10+ years of experience in project-based industries with increasing responsibility in commercial management, project management, claims, contracts, or project controls. Strong background in customer change orders, claims management, contract administration, and commercial negotiations. Experience with project financial controls, budgeting, forecasting, and Cost-to-Complete (CTC) management. Working knowledge of industry-standard contracts (FIDIC, NEC, AIA, or similar). Experience in material handling, automation, systems integration, industrial construction, manufacturing, or other complex engineered project environments is strongly preferred. Ability to travel as required to project sites and customer locations.

## Preferred Skills

Commercial contract administration Claims preparation and negotiation Change order management Delay and disruption analysis Cost impact analysis and financial forecasting Cost-to-Complete (CTC) management Commercial risk assessment and mitigation Executive communication and presentation Contract interpretation and compliance Supplier and subcontractor commercial management Project scheduling and scope management Conflict resolution and negotiation

Success Profile The ideal candidate is a confident, analytical, and commercially minded leader who is comfortable challenging assumptions, driving accountability, and influencing cross-functional teams. They possess exceptional business judgment, strong negotiation skills, and the ability to balance customer relationships with disciplined commercial decision-making.

This individual thrives in complex project environments, takes ownership of unresolved issues, and proactively identifies opportunities to improve commercial performance while protecting company profitability.

## About Diversified Automation

## Company Overview
- **One-liner**: Diversified Automation is a full-service industrial automation integrator specializing in controls, software, and material handling solutions for the parcel, e-commerce, automotive, baggage, and manufacturing industries.
- **Entity Type**: Private (acquired by Leadec Holding BV & Co. KG in 2021; subsidiary of a private German industrial services group)
- **Headquarters**: Louisville, Kentucky, United States (additional offices in Grapevine, TX; Las Vegas, NV; and teams in Dallas, Atlanta, Indianapolis, Columbus, and Los Angeles)
- **Founded**: 2002
- **Founders**: Tony Young (Founder & President), who previously spent 13 years as a Project Engineer at United Parcel Service (UPS)

## Core Business
- **Primary Industry**: Automation Machinery Manufacturing / Industrial Controls Integration (NAICS 333, SIC 353)
- **Target Customers**: B2B / Enterprise — Fortune 500 logistics and parcel carriers (UPS, FedEx, Amazon, DHL), plus mechanical integrators and operators in e-commerce distribution, airports/baggage handling, automotive, and general manufacturing
- **Mission/Purpose**: "Create Raving Fans by leveraging technology and leading innovation today, while transforming business and impacting our world tomorrow." The company was founded on the philosophy that system controls make the difference in any material handling system, and that customers' needs should come first — above all else.

## Products & Services
- **Parcel Automation Solutions**: End-to-end controls and software engineering for express parcel shipping hubs, including sortation controls, SCADA systems, and conveyor system integration. The company has completed 600+ freight/parcel projects and installed 1,800+ systems.
- **E-Commerce Distribution Systems**: Controls and software that increase efficiency of distribution centers and system controls to boost productivity and throughput.
- **Baggage & Terminal Enhancement**: Solutions to optimize and expand airport baggage handling and terminal operations.
- **Manufacturing Automation**: Downtime elimination and speed/quality maximization for industrial manufacturing lines.
- **Turnkey Controls Integration**: Full-service fabrication, installation, and production of cost-effective material handling solutions — delivered on-time and within budget.
- **Controls & Commissioning Engineering**: Hardware design, software engineering, project management, and on-site commissioning services for automated systems.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of approximately **$100M USD** (reported at time of 2021 acquisition; current figures not publicly disclosed)
- **Headcount**: 176 employees (+43.3% YoY, +65 people), with workforce distributed across 5 countries (United States, Mexico, Canada, India, Germany)
- **Ownership**: Acquired by **Leadec Holding BV & Co. KG** effective December 31, 2020 (announced January 11, 2021). Leadec is a Stuttgart, Germany-based industrial services company focused on the factory life cycle. The acquisition expanded Leadec's portfolio into parcel automation and strengthened its North American operations.
- **Notable Customers/Partners**: UPS, FedEx, Amazon, DHL, and other Fortune 500 companies
- **Growth Signals**: 43% year-over-year headcount growth; expansion into new geographies via Leadec's European network; active hiring for site supervisors across multiple states (NC, MA, TX, CA, OK); co-op program for controls, hardware, and software engineering students.

## Competitive Advantages
- **Deep domain expertise in parcel/express shipping**: Founder Tony Young built some of the world's most sophisticated automated material handling systems during 13 years at UPS; the company has since delivered 600+ parcel projects — a specialized niche few integrators match.
- **Full-service integration capability**: Unlike software-only or hardware-only vendors, DA handles fabrication, installation, controls, software, and project management in-house.
- **Fortune 500 trust**: Long-standing relationships with UPS, FedEx, Amazon, and DHL create high switching costs and a strong reference base.
- **Parent-company backing**: Leadec provides automotive industry relationships, a global footprint (especially Europe), and financial stability — enabling DA to pursue larger, cross-border projects.
- **Proven track record**: 1,800+ installed systems and a reputation for on-time, on-budget delivery.

## Strategic Focus
- **Global expansion via Leadec**: Leveraging Leadec's European presence to serve UPS, FedEx, DHL, and Amazon throughout Europe and surrounding territories, opening substantial new markets.
- **Cross-selling into automotive**: Using Leadec's automotive reputation in the US to diversify beyond parcel/e-commerce into manufacturing automation.
- **Talent growth**: Aggressively hiring engineers, co-ops, and site supervisors to keep pace with project demand and the e-commerce-driven automation boom.
- **Continued innovation in controls & software**: Maintaining a technology-forward approach to sortation, SCADA, and system controls as parcel volumes and processing speeds increase.

## Why Work Here
- **Engineering culture**: DA is a controls-first company — the founder built the business on the belief that system controls make the difference in material handling. Engineers work on large-scale, mission-critical systems for the world's biggest logistics operators.
- **Career development**: Structured co-op programs (Controls, Hardware, Software) plus full-time engineering roles provide a clear pipeline from education into industrial automation.
- **Growth trajectory**: 43% headcount growth in the last year signals a scaling organization with promotion potential — one current opening is a "Project Claims & Commercial Controls Manager" on the leadership track.
- **Work modes**: Most engineering and co-op roles are on-site in Louisville, KY; site superintendent roles are on-site at customer locations; some leadership roles are remote.
- **Culture & compensation**: Employee reviews (3.9/5.0 across 47 reviews) highlight strong compensation (4.1/5.0) and culture (4.1/5.0); work-life balance rates lower at 3.3/5.0, typical of project-based industrial integration roles.
- **Company values**: Founder-led emphasis on putting customers first, creating "Raving Fans," and a long-term career mindset — "We are always looking for talented people in the industry and we want to retain them for a long, advancing career."
- **Geographic reach**: Opportunities to work across the US at various customer sites, with offices in KY, TX, NV, and presence in Dallas, Atlanta, Indianapolis, Columbus, and Los Angeles.

## Sources
1. [diversified-automation.com (Services/Industries)](https://diversified-automation.com/services/)
2. [diversified-automation.com (Apply/Careers)](https://diversified-automation.com/apply/)
3. [diversified-automation.com (Media Release — Leadec Acquisition)](https://diversified-automation.com/news/media-release/)
4. [jobs.lever.co/diversified-automation (Open Positions)](https://jobs.lever.co/diversified-automation)
5. [linkedin.com/company/diversified-automation-inc. (Company Profile & Ratings)](https://linkedin.com/company/diversified-automation-inc.)

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