---
title: 'Project Coordinator (Digital) at Critical Mass'
canonical: 'https://feeny.ai/job/project-coordinator-digital-critical-mass-san-jose-1ya3y3nb6078'
type: 'job'
last_seen: '2026-11-06'
---

# Project Coordinator (Digital) at Critical Mass

- **Company:** Critical Mass
- **Location:** San Jose, CA
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-06
- **Apply:** https://job-boards.greenhouse.io/criticalmass/jobs/8351008

## Job description

The Project Coordinator is responsible for supporting the successful delivery of projects around website content updates that launch under embargo to tight client dates, working closely with cross-functional, multi-project teams to ensure deliverables are completed on time and on budget, according to defined scope and timeline.

They will help build project plans and schedules, oversight of all project activities toward these objectives, applying technical, theoretical, and managerial skills to meet project requirements while fostering strong professional relationships, that include track progress, identify needs, support day-to-day project activities and foster relationships across team.

You Will:

- Assist in development, maintenance and execution of project plans throughout the life of assigned project(s)
- Contribute to continual process and people management innovation, supporting effective delivery of solutions
- Support the team by reviewing project briefs and Data Decks and turning them into clear deliverables, timelines, and requirements.
- Learn how to use existing PMO practices and templates to support building accurate project timelines, outlining key activities and dependencies (Data Deck receipt, design, authoring, QA, UAT, embargo lift and launch) to help ensure projects are delivered on time and stay on track. Provide team with clear communication on the upcoming milestones
- Track client and partner turnaround against agreed timelines (for example, 48-hour feedback and up to 2 business days for major deliverable reviews) and flag slippage early
- Keep hours, budget and change request (CR) logs accurate, and prepare inputs for monthly hours reconciliation with the client
- Observe financial and resourcing processes and practices, actively participate in resourcing planning and maintenance of accurate bookings across design, authoring, QA and technology, ensure timely updates in internal systems, and communicate changes as needed
- Assist in acquiring appropriate resources to meet project needs
- Assist in planning and managing internal and external project communications, including drafting clear status updates and escalation emails for Project Manager review, flagging risks or issues early, and collaborating with senior team members on solutions.
- Assist in identifying, analyzing, prioritizing, mitigating and communicating project risk.
- Coordinate QA and UAT rounds with the team, tracking fixes and sign-off
- Follow embargo procedures for access, file handling and distribution lists
- Assist with scheduling and organizing internal meetings, capturing notes, feedback, and tackling timely recaps and follow-ups
- Review meeting notes, identify what’s relevant for your team, and flag questions, blockers, or changes to senior team members.
- Prepare status updates and, when needed, join internal meetings to share progress, and align on next steps.
- Support Delivery and Account teams by helping document deliverables, and timings, and checking that details are accurate and up to date.
- Help keep project trackers (e.g., hot sheets, schedules) current by updating relevant items and following up on action items with guidance.
- Work closely with senior Delivery team members to learn best practices and contribute to cross-tactic coordination and problem-solving within your role.

Who You'll Work With

You'll report to a Project Manager and work alongside design, content authoring, QA and technology leads, supporting communication with Nissan and INFINITI teams. Some weeks, especially around launch and embargo dates, the pace and pressure rise and plans change. You won't handle those weeks alone.

You Have:

- Bachelor’s Degree or equivalent experience
- Foundational project coordination skills (schedules, dependencies, trackers)
- Exceptional attention to detail and organization; able to prioritize effectively in fast-paced, cross-functional environments
- Clear and confident communication — written and verbal — able to interface across disciplines and flag risks early
- Comfortable using approved AI tools (e.g., Microsoft Copilot) within client confidentiality rules, for tasks such as summarizing content, drafting communications, or analyzing data
- A strong sense of ownership and initiative — consistently raises their hand to take on responsibility and drive work forward
- Ability to adapt quickly to change and thrive in evolving environments with shifting priorities
- Comfortable with changing dates, changing directions and high-pressure periods, staying organized and communicating clearly when the work gets demanding
- Strong critical thinking and problem-solving skills
- Comfort calling out risks, asking thoughtful questions, and pushing for clarity or alignment
- A curious and growth-oriented mindset, open to learning new disciplines, tools, and ways of working
- Working knowledge of Excel and Teams/Outlook. Familiarity with Workfront and Jira is a plus; training provided.
- A teachable, coachable, “can-do” attitude and a collaborative team mindset
- Experience or interest in website or content production (CMS, vehicle or product pages)
- Comfortable handling confidential, embargoed information and following strict access protocols
- Able to work Eastern time, Monday to Friday, around Canadian holidays

## What We Offer

- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts

At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer.

Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html If U.K. based: https://www.gov.uk/consumer-protection-rights If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx

## About Critical Mass

## Company Overview
- **One-liner**: Critical Mass is a digital experience design agency that creates connected digital ecosystems for global brands through design, technology, data, and AI.
- **Entity Type**: Private (subsidiary of Omnicom Group Inc., a publicly traded holding company)
- **Headquarters**: Calgary, Alberta, Canada
- **Founded**: 1996
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Advertising Services / Digital Experience Design & Marketing
- **Target customers**: B2B, Enterprise (serves globally renowned brands such as Apple, Adobe, BMW, Nike, Diageo, Airbnb, and BNY)
- **Mission or purpose statement**: “We create connected digital ecosystems through design and technology” – powering brand differentiation with performance driven by data, technology, AI, creative, and media.

## Products & Services
- **Intelligence & Insights**: Data-driven research and analytics to uncover customer behavior and market opportunities.
- **Brand & Creative**: Strategy, visual identity, and storytelling across digital and traditional channels.
- **Experience Design**: User experience (UX) and interface design for web, mobile, and connected products.
- **CRM & Loyalty**: Customer relationship management programs and loyalty platform design.
- **Social**: Social media strategy, content creation, and community management.
- **Technology**: Custom software development, platform engineering, and system integration.
- **Data & AI**: Advanced analytics, machine learning models, and AI-powered personalization.
- **Performance Marketing**: Paid search, social advertising, and programmatic media buying.
- **Media**: Media planning, buying, and optimization across channels.
- **Automation**: Marketing automation and workflow orchestration solutions.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (subsidiary of Omnicom Group Inc.)
- **Key Metric**: Annual Revenue of $300M (2024‑2025 data)
- **Notable Investors/Partners**: Parent company Omnicom Group Inc. (NYSE: OMC); key clients include Apple, Adobe, BMW, Nike, Diageo, Airbnb, BNY Mellon.
- **Growth Signals**: Headcount of ~1,448 employees (LinkedIn, 2025) with +6.9% YoY growth; 12–14 offices across North America, Europe, Latin America, and Asia; award wins – Fast Company’s 100 Best Workplaces for Innovators, Digiday’s Most Innovative Agency; in-house development program for emerging talent (no experience required).

## Competitive Advantages
- **Global footprint** with offices in 13+ countries enabling cross‑market campaigns.
- **Award‑winning creative and technical capabilities** recognized by industry peers.
- **Deep client relationships** with iconic brands across multiple verticals (tech, auto, luxury, finance).
- **In‑house development program** for emerging talent, lowering the barrier to entry and building a pipeline of skilled practitioners.
- Culture described as “big talent and tiny egos,” emphasizing collaboration and low politics.

## Strategic Focus
- Continued investment in **AI, data, and automation** to deliver connected ecosystems that drive measurable performance.
- Expanding **media and performance marketing** capabilities alongside traditional creative and design.
- Growing **global delivery network** (e.g., Costa Rica, Colombia, Japan) to offer cost‑effective scale.
- Nurturing **emerging talent** through internal programs to sustain a pipeline of digital‑first creators.

## Why Work Here
- **Culture**: “The people make the place” – a collaborative, low‑ego environment that attracts “digitally‑minded creative folks.” Fast Company named it one of the 100 Best Workplaces for Innovators.
- **Work policy**: In‑office (based on Built In profile and office‑centric job postings); 12 global offices (Vancouver, Calgary, Toronto, New York, Chicago, Los Angeles, London, São Paulo, Tokyo, San José, etc.).
- **Notable perks**: In‑house development program for emerging talent (“No experience required”); opportunities to work with world‑class brands; “equal parts laughter and resolve” in team culture.
- **Engineering/creative culture**: Cross‑functional teams (strategy, design, technology, media) with a flat hierarchy; employees report high autonomy on projects.

## Sources
1. [criticalmass.com](https://www.criticalmass.com/)
2. [criticalmass.com/jobs](https://www.criticalmass.com/jobs)
3. [linkedin.com/company/critical-mass](https://www.linkedin.com/company/critical-mass)
4. [builtin.com/company/critical-mass](https://builtin.com/company/critical-mass)
5. [job-boards.greenhouse.io/criticalmass](http://job-boards.greenhouse.io/criticalmass)

## Other roles at Critical Mass

- [Content Author (AEM)](https://feeny.ai/job/content-author-aem-critical-mass-san-jose-h0bj67t0qrjh) — San Jose, CA
- [Senior Content Author (AEM)](https://feeny.ai/job/senior-content-author-aem-critical-mass-san-jose-4rentpp3ntj9) — San Jose, CA
- [Project Manager](https://feeny.ai/job/project-manager-critical-mass-san-jose-mgwtnr7vfm73) — San Jose, CA
- [Project Manager](https://feeny.ai/job/project-manager-critical-mass-san-jose-a89bw7bkjbkv) — San Jose, CA
- [Marketing Science Analyst](https://feeny.ai/job/marketing-science-analyst-critical-mass-san-jose-knts1xcx6ta9) — San Jose, CA
- [Invoice Reconciliations Manager (Media)](https://feeny.ai/job/invoice-reconciliations-manager-media-critical-mass-san-jose-vy4rsm08gvma) — San Jose, CA
- [Associate Invoice Reconciliations (Media)](https://feeny.ai/job/associate-invoice-reconciliations-media-critical-mass-san-jose-tbv0f6fwpyjd) — San Jose, CA
- [Designer (Visual & IA)](https://feeny.ai/job/designer-visual-ia-critical-mass-san-jose-qse7y81vnby6) — San Jose, CA
- [Talent Acquisition Manager](https://feeny.ai/job/talent-acquisition-manager-critical-mass-san-jose-eqs7wdhrcq9q) — San Jose, CA
- [Marketing Science, Analyst](https://feeny.ai/job/marketing-science-analyst-critical-mass-san-jose-3nw0xgw60brv) — San Jose, CA