--- title: 'Project Manager (Compliance Operations team) at Felix Technologies, Inc.' canonical: 'https://feeny.ai/job/project-manager-compliance-operations-team-felix-technologies-inc-guadalajara-jkk92cz6vrkt' type: 'job' last_seen: '2026-09-14' --- # Project Manager (Compliance Operations team) at Felix Technologies, Inc. - **Company:** Felix Technologies, Inc. - **Location:** Guadalajara, Mexico - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-06-25 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.gem.com/felix/am9icG9zdDqvIiVO2CRyNISmB8IdhOAu ## Job description ## About Us At [Félix](https://felixpago.com/), we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series C company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and Andreessen Horowitz with support from General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get things done with urgency and focus Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. ## About The Role We’re looking for a Compliance Operations Project Manager who will drive execution across the compliance roadmap. You are not the person running the queues, you are the person making sure the right projects get delivered on time, processes improve continuously, and cross-functional work doesn’t fall through the cracks. You’ll work closely with the Compliance Ops Manager to translate strategic priorities into concrete, trackable projects. You’ll partner with Engineering, Legal, Product, and external vendors to ship initiatives that make our compliance operations faster and more robust. And you’ll maintain visibility over the Team Leads’ work, not to manage them, but to identify friction, surface blockers, and keep the broader picture coherent. This is an execution-first role for someone who thrives on structure, loves getting things done in complex environments, and wants to grow into a senior compliance or operations leader. Reporting Line: You report directly to the Compliance Ops Manager. Operational decisions within defined parameters are yours to own. Regulatory, legal, or strategic decisions are escalated upward in to the Compliance Ops Manager. ## Responsibilities - Cross-Functional Project Execution- Manage and propose end-to-end compliance projects assigned by the Compliance Ops Manager, from scoping and stakeholder alignment to launch and post-implementation monitoring. - Coordinate across Engineering, Legal, Product, and external partners to ensure technical and regulatory requirements are met simultaneously. - Maintain a live project tracker: status, risks, owners, and deadlines visible to the Compliance Ops Manager at all times. - Flag scope changes, delays, and blockers early. You're accountable for delivery and its quality, from scoping to hand-off, not just coordination. - Gap Analysis & Process Optimization:- Regularly audit current workflows to identify bottlenecks & optimization opportunities: Why are certain holds exceeding SLA? - Partner with the Product team to automate repetitive compliance tasks, converting manual reviews into automated or human-in-the-loop workflows. - You design and recommend process changes. Rule implementation and regulatory decisions require sign-off from the Compliance Ops Manager and/or Legal. You are the engine, not the final approver. - Project Execution:- Execute high-stakes compliance projects assigned by the Compliance Ops Manager - Own end-to-end delivery: scoping, coordination, timeline management, and post-launch monitoring. - Serve as the primary liaison between Compliance Operations and Legal/Engineering teams, ensuring technical deployments align with regulatory requirements. - The Compliance Ops Manager owns the roadmap and prioritization. You own execution fidelity, bringing projects across the finish line on time and within compliance guardrails. - Compliance Roadmap Tracking:- The Compliance Operations Manager owns our Source of Truth and sets the strategic goals. Your role is to serve that strategy, to own the how. You translate the goals into a clear path forward, track where things stand, and drive how we move along the roadmap. - Maintain and update the compliance operations roadmap in partnership with the Compliance Ops Manager: initiatives, owners, timelines, and dependencies. - Run regular roadmap review meetings: prepare agendas, document decisions, and distribute action items. - Ensure cross-functional dependencies. - Produce concise status updates for the Compliance Ops Manager and senior stakeholders: clear on progress, risks, and decisions needed. - Team Leads - Light Coordination:- You are not the manager of the Team Leads, but you work closely with them and help keep operational reality connected to project work. - Maintain a working understanding of day-to-day queue performance to identify when operational patterns should trigger a process improvement initiative. - Coordinate with Team Leads when a project requires their input, testing, or temporary workflow changes. - Surface recurring blockers from the Team Leads to the Compliance Ops Manager — you are a communication bridge, not a command layer. ## Requirements - Education: Bachelor’s degree in Engineering (preferred) , Business or Law. - Experience: 3 to 5 years in Compliance, Trust & Safety, Risk Operations, or other Regulatory Related Environment with at least 2+ years in a leadership level role. You thrive in a high-speed, 100% remote environment where fraud typologies evolve daily. - People Leadership: Demonstrated ability to develop Team Leads, not just manage tasks, but build people. - Fintech Expertise: Deep understanding of AML/KYC and document verification in a high-volume environment. - Technical Literacy: Proficiency in SQL is highly preferred (Excel/Google Sheets is a must). Experience with IDV tools (Persona) and Support platforms is required. - Language: Upper-Intermediate to Advanced English (written and verbal). - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. ## What We Offer - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Currently remote, we are aiming to move to a flexible hybrid model within the next few months - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment ## Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our [Privacy Policy](https://www.felixpago.com/en/legal). ## About Felix Technologies, Inc. ## Company Overview - **One-liner**: Félix is an AI-powered financial services platform that enables Latino immigrants in the U.S. to send money to Latin America via WhatsApp and is expanding into broader cross-border financial products. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, United States (also operates with a remote HQ model) - **Founded**: 2021 - **Founders**: Manuel J Godoy (Co-Founder & CEO), Bernardo Garcia (Co-Founder) ## Core Business - **Primary Industry**: Financial Services – Remittances and cross-border payments. - **Target Customers**: B2C – Latino immigrants in the United States sending money to family in Latin America (Mexico, Guatemala, Honduras, El Salvador, Colombia, Ecuador, Peru, and more). - **Mission / Purpose**: To build the financial companion for Latino immigrants in the United States, starting with remittances and expanding into the broader financial life that follows. ## Products & Services - **Félix WhatsApp Chatbot**: Core product – an AI-powered chatbot integrated into WhatsApp that allows users to send money to Latin America in three steps. No app download required. Supports payments via credit/debit card or cash, with recipients receiving funds in bank accounts or via store pickup. - **Broader Financial Services (in development)**: Félix is expanding beyond remittances into additional financial services for Latino immigrants, including managing money across borders with trust, speed, and simplicity. ## Market Standing - **Valuation**: Not publicly disclosed. - **Key Metric**: Total Funding – $99.5M (as of May 2025) across six rounds (Pre-Seed, Seed, Series A, Series B). Annual Revenue reported at $1.5M. - **Notable Investors/Partners**: QED Investors (led Series B), Castle Island Ventures (led Series A), Switch Ventures (led Pre-Seed), HTwenty, Monashees, General Catalyst Customer Value Fund. - **Growth Signals**: - Processed over $6B in transactions since inception. - Headcount grew ~99.2% year-over-year to 261 employees (across 15 countries). - Expanded services to Guatemala and Honduras after initial focus on Mexico. - 93 active job postings (as of late 2025/early 2026), with yearly job posting growth of +389.5%. ## Competitive Advantages - **Deeply integrated with WhatsApp**: Users can send money without leaving a chat app they already use, lowering barriers to adoption. - **Latino-built, culturally tailored**: Team understands the financial, cultural, and emotional reality of sending money home; support in Spanish, 24/7. - **Technology stack**: Combines AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible. - **Top-tier investor backing**: Over $100M from respected global fintech and crypto investors, validating the model. ## Strategic Focus - **Expansion into full financial services**: Moving beyond remittances to become the financial companion for Latino immigrants (e.g., savings, lending, credit). - **Geographic growth**: Adding new sending corridors (e.g., El Salvador, Colombia, Ecuador, Peru) and recipient countries. - **Product development**: Leveraging AI and chat-based interfaces to simplify more financial tasks. ## Why Work Here - **Culture**: Described as a hyper-growth Series B company with a “legendary” mission – a group of high-performers united by an obsession with customer empowerment. Values include inclusion, speed, and impact. - **Remote/hybrid policy**: Remote-first HQ in San Francisco, with offices in SF and distributed across 15 countries (including Mexico, Argentina, Brazil, Colombia, etc.). Offers flexibility. - **Engineering & growth**: Strong emphasis on tech (101 employees in technical roles). Active hiring for senior software engineers, data analysts, credit risk analysts, fraud specialists, and product managers. - **Notable perks**: Backed by top investors; opportunity to work on cutting-edge AI, blockchain, and stablecoin technology for a mission-driven product that serves an underserved market. ## Sources 1. [jobs.gem.com](https://jobs.gem.com/felix) – Career page and company data 2. [linkedin.com](https://linkedin.com/company/felix-pago) – Company details, workforce, and financials 3. [felixpago.com](https://www.felixpago.com/en/what-is-felix) – Product description and service regions 4. [felixpago.com](https://www.felixpago.com/en/life-at-felix) – Culture, milestones, and mission ## Other roles at Felix Technologies, Inc. - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-felix-technologies-inc-mexico-gja57srxzh66) — Mexico - [Senior Site Reliability Engineer](https://feeny.ai/job/senior-site-reliability-engineer-felix-technologies-inc-argentina-1adjnzgb1j40) — Argentina - [Fraud Investigations Jr. Specialist](https://feeny.ai/job/fraud-investigations-jr-specialist-felix-technologies-inc-bogota-09zjcs01nm6p) — Bogotá, Colombia - [Product Designer, Credit](https://feeny.ai/job/product-designer-credit-felix-technologies-inc-miami-4bkvseh84ma3) — Miami, FL - [Product Designer, Credit](https://feeny.ai/job/product-designer-credit-felix-technologies-inc-bogota-xryqghgq49kp) — Bogotá, Colombia - [Compliance Operations Agent](https://feeny.ai/job/compliance-operations-agent-felix-technologies-inc-mexico-3ec4v9pesgdk) — Mexico - [Director, Engineering Operations](https://feeny.ai/job/director-engineering-operations-felix-technologies-inc-new-york-bgeb6qkb2sm2) — New York, NY - [Fraud ops Supervisor](https://feeny.ai/job/fraud-ops-supervisor-felix-technologies-inc-mexico-city-1vrqnhp42yp2) — Mexico City, Mexico - [Senior Regional Office Manager](https://feeny.ai/job/senior-regional-office-manager-felix-technologies-inc-mexico-city-ksf8zxhxxsqx) — Mexico City, Mexico - [Senior Product Manager - Multiproduct Experience](https://feeny.ai/job/senior-product-manager-multiproduct-experience-felix-technologies-inc-san-8x2s1zwmcb87) — San Francisco, CA