---
title: 'Project Manager, Customer Success at Zafran Security'
canonical: 'https://feeny.ai/job/project-manager-customer-success-zafran-security-united-states-8j40wdz5nwc4'
type: 'job'
last_seen: '2026-10-14'
---

# Project Manager, Customer Success at Zafran Security

- **Company:** Zafran Security
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/zafran-security/7bab0d64-12d9-4c67-9a41-965bfd54b839

## Job description

Description: Zafran is looking for an experienced Project Manager, Customer Success to join our expanding team. As our Customer Success team scales, we need someone to help it run smarter and deliver for our most important customers. Reporting to the Manager of Customer Success Strategy, the Project Manager will split their time between two areas. About half of the role is managing strategic customer projects, partnering with our TAMs to keep high-visibility deployments and enterprise initiatives on track. The other half is driving projects that improve how Customer Success works: streamlining processes, automating manual work, and rolling out new CS initiatives across the organization.

About Zafran:

Our Mission: To stop the exploitation of vulnerabilities, everywhere.

What makes us different: In a world where AI-enabled attackers weaponize vulnerabilities within minutes, the old scan-and-patch-everything model no longer holds. Zafran's Exposure Graph continuously maps every vulnerability across your hybrid environment, chains exploitability through real attack paths and proves 90% of "critical" vulnerabilities can't actually reach you. It then neutralizes the real 10% using your compensating controls and safely remediates only where it matters.

​​Who’s behind us: Zafran is backed by Menlo Ventures, Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.

We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

What you will do:

- Manage strategic customer projects, such as high-visibility deployments, large enterprise rollouts, and executive engagements, partnering with Solution Architects and TAMs to drive plans, timelines, and stakeholders from kickoff through delivery.
- Lead projects that strengthen how the Customer Success team operates, from identifying gaps in current workflows to designing and implementing better ones.
- Drive the rollout of new Customer Success initiatives, including planning, stakeholder alignment, enablement, and tracking adoption after launch.
- Identify opportunities to automate manual or repetitive work across the customer lifecycle, and partner with GTM Ops, Engineering, and system owners to build and implement those automations.
- Work across the organization (Sales, Product, Engineering, Support, Marketing, and Finance) to streamline cross-functional handoffs and make sure Customer Success has what it needs to deliver for customers.
- Build and maintain playbooks, templates, and documentation that help the Solution Architect, Support and TAM teams work consistently and scale effectively.
- Manage project plans, timelines, and dependencies for multiple internal initiatives at once, keeping stakeholders informed with clear status updates and reporting.
- Measure the impact of process changes and new programs, and use that data to recommend further improvements.
- Act as a trusted partner to Customer Success leadership, helping prioritize the initiatives that will have the biggest impact on the team and on customers.

Requirements:

- 5+ years of project or program management experience, ideally in a B2B SaaS or customer-facing environment.
- Experience supporting Customer Success, Professional Services, or Technical Account Management teams.
- A proven ability to manage several projects at once without losing sight of details or deadlines.
- Strong written and verbal communication skills, with comfort presenting to both internal teams and customers.
- Fluency with project management and collaboration tools (such as Jira, Asana, [Monday.com](http://Monday.com), Notion, or Slack) and a CRM like Salesforce; familiarity with Zendesk is a plus.
- Enough technical curiosity to understand the product and hold your own in conversations with engineers and technical customers; familiarity with cybersecurity is a strong plus.
- A process-minded approach: you notice what’s being done manually or inconsistently and build a better way.
- Calm, organized, and proactive under pressure, with good judgment about when to escalate.
- A customer-first mindset and a genuine interest in helping customers succeed.
- PMP or similar certification is a plus but not required.

At Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!

We also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.

At Zafran, we’re proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren’t afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.

If you’re curious, fun, and someone who gets things done, we’d love to meet you

## About Zafran Security

## Company Overview
- **One-liner**: Zafran Security provides an AI-native Threat Exposure Management platform that unifies vulnerability data, assesses exploitability in context, and automates mitigation and remediation using existing security controls.
- **Entity Type**: Private (Series C)
- **Headquarters**: New York, New York, United States [linkedin.com]
- **Founded**: 2023 (inferred from initial seed funding in early 2024) [linkedin.com]
- **Founders**: Sanaz Yashar (CEO) and Ben Seri (CTO) [zafran.io/about]

## Core Business
- **Primary industry**: Cybersecurity (vulnerability / exposure management)
- **Target customers**: Enterprise security teams (Fortune 500 and high-growth companies) [zafran.io/platform]
- **Mission or purpose statement**: “Proactively stop the exploitation of vulnerabilities, everywhere.” [zafran.io/about]

## Products & Services
- **Zafran Threat Exposure Management Platform** (SaaS / agentic): End-to-end platform that unifies findings across cloud, on-prem, and AppSec; assesses risk using runtime presence, reachability, exploitability, asset criticality, and existing controls; enables proactive exposure hunting; provides mitigation guidance that leverages compensating controls; and automates remediation via RemOps (generative AI‑powered remediation operations). [zafran.io/platform]
- **Zafran Detector** (released Aug 2025): Continuous vulnerability discovery tool that supplements existing scanners. [linkedin.com]
- **Agentic Remediation™**: AI agents that research CVE conditions, validate exploitability on live assets, generate remediation scripts, and maintain human oversight with approval workflows. [zafran.io/platform]

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total funding of $105.5M as of December 2025. Breakdown: Seed $5.5M (Mar 2024), Series B $40M (Sep 2024, led by Sequoia Capital and Cyberstarts), Series C $60M (Dec 2025, led by Menlo Ventures). [linkedin.com]
- **Notable Investors/Partners**: Sequoia Capital (Doug Leone on board), Cyberstarts (Lior Simon on board), Menlo Ventures (Rama Sekhar on board), Amex Ventures (strategic investor in 2026). Included in Microsoft for Startups Pegasus Program. [zafran.io/about, linkedin.com]
- **Growth Signals**: 132 employees (51% YoY growth, +58 people); 30 open positions as of mid‑2026; monthly job postings up 57.9% YoY; expansion across US, Israel, Germany, and UK. [linkedin.com]

## Competitive Advantages
- **AI-native, context-aware analysis**: Applies each customer’s unique asset criticality, runtime presence, and existing control stack to determine which vulnerabilities are truly exploitable – eliminating up to 90% of critical false positives. [zafran.io/platform]
- **Leverages existing defenses**: Rather than demanding new agents or patch‑only fixes, Zafran maps exposures to compensating controls and provides step‑by‑step mitigation guidance, shrinking exposure windows before patching begins. [zafran.io/platform]
- **Closed‑loop automation**: Agentic Remediation and RemOps reduce manual triage, consolidate overlapping CVEs into single remediation actions, and route work automatically via ticketing integrations. [zafran.io/platform]
- **Founding team with breach‑response experience**: Co‑founders directly investigated breaches resulting from known vulnerabilities, giving the product a practitioner‑driven design. [zafran.io/about]

## Strategic Focus
- **Scale the platform’s adoption among large enterprises** (Fortune 500) and expand the partner ecosystem.
- **Continue product innovation** – recent launches include the Zafran Detector and RemOps; ongoing development of agentic capabilities.
- **Global talent acquisition** – aggressive hiring across engineering, sales, and customer success to support 50%+ headcount growth.

## Why Work Here
- **Culture**: Founded by cybersecurity practitioners who understand the pain of manual vulnerability management. Emphasis on “clarity and speed” and building solutions that make defenders more effective. [zafran.io/about]
- **Work model**: Hybrid – offices in New York, Tel Aviv (Israel), and presence in Germany and the UK. Remote options for certain roles (e.g., Channel Manager listed as Remote – CST). [linkedin.com, zafran.io/careers]
- **Notable perks / engineering culture**: High ratio of technical staff (40% of known department breakdown); talent drawn from top security companies (Palo Alto Networks, Tenable, Armis, Microsoft). The company values “customer” focus and “building” as core principles. [linkedin.com]
- **Growth opportunity**: Joining at a Series C stage with proven product‑market fit and a clear path to scale – an ideal time for impact.

## Sources
1. [zafran.io](https://www.zafran.io/)
2. [zafran.io/about](https://www.zafran.io/about)
3. [zafran.io/platform](https://www.zafran.io/platform)
4. [zafran.io/careers](https://www.zafran.io/careers)
5. [linkedin.com/company/zafran-security](https://www.linkedin.com/company/zafran-security)

## Other roles at Zafran Security

- [Business Development Representative](https://feeny.ai/job/business-development-representative-zafran-security-new-york-5bb2w3g59ab0) — New York, NY
- [Technical Account Manager](https://feeny.ai/job/technical-account-manager-zafran-security-united-states-bqqbchqws21p) — United States
- [Channel Account Manager (East)](https://feeny.ai/job/channel-account-manager-east-zafran-security-united-states-s2natqgwsk9a) — United States
- [ServiceNow Application Engineer - Workflows Team](https://feeny.ai/job/servicenow-application-engineer-workflows-team-zafran-security-tel-aviv-q1mbmbc69zhy) — Tel Aviv, Israel
- [Product Partnerships Manager](https://feeny.ai/job/product-partnerships-manager-zafran-security-tel-aviv-jwx6dk9pk0fa) — Tel Aviv, Israel
- [Data Infra Senior Engineer](https://feeny.ai/job/data-infra-senior-engineer-zafran-security-tel-aviv-2v6gadha390y) — Tel Aviv, Israel
- [Senior DevOps Engineer (NYC)](https://feeny.ai/job/senior-devops-engineer-nyc-zafran-security-united-states-ztax94h9w1hc) — United States
- [Regional Sales Manager, Enterprise (NYC)](https://feeny.ai/job/regional-sales-manager-enterprise-nyc-zafran-security-united-states-r73k9cxjkfzc) — United States
- [AI Team Lead](https://feeny.ai/job/ai-team-lead-zafran-security-tel-aviv-2g4ev1trg3zj) — Tel Aviv, Israel
- [Senior Manager, Field & Event Marketing](https://feeny.ai/job/senior-manager-field-event-marketing-zafran-security-chicago-eptybcawdjt5) — Chicago, IL