---
title: 'Project Manager , Manager/Senior Manager , SMB, Noida at Paytm Payments Services'
canonical: 'https://feeny.ai/job/project-manager-manager-senior-manager-smb-noida-paytm-payments-services-noida-a3sznb1n054c'
type: 'job'
last_seen: '2026-10-15'
---

# Project Manager , Manager/Senior Manager , SMB, Noida at Paytm Payments Services

- **Company:** Paytm Payments Services
- **Location:** Noida, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-23
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/paytmpayments/bfa2ae56-2653-4c57-b612-626e38b1bfba

## Job description

## About Paytm

Paytm is India’s leading mobile payments and financial services distribution company. As a pioneer of the mobile QR payments revolution, Paytm builds technology solutions that empower small businesses with payments and commerce. Our mission is to bring half a billion Indians into the mainstream economy through technology.

About the Team: QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.

## Role Overview

We are looking for a highly driven and analytical Business Product Manager – Risk & Compliance to lead product management and program execution for critical risk and compliance initiatives across our payments business. This role will focus on defining, implementing, and optimizing risk controls, fraud prevention frameworks, chargeback management systems, transaction monitoring mechanisms, merchant risk controls, and compliance-driven product enhancements. The ideal candidate will work closely with cross-functional teams to ensure effective risk management while maintaining business growth, merchant experience, transaction success rates, and operational efficiency.

## Key Responsibilities

1. Risk Product Strategy & Ownership Own the roadmap for risk and compliance-related product capabilities across the payments ecosystem. Define and enhance risk controls across merchant onboarding, transaction processing, settlements, refunds, chargebacks, and payouts. Design and manage business rules for: Transaction limits and velocity controls Merchant risk controls Risk holds and reserve mechanisms Fraud detection and prevention frameworks Chargeback and dispute management systems Transaction monitoring and anomaly detection Regulatory and compliance-driven controls Continuously evaluate risk frameworks to balance risk mitigation with business growth objectives.
2. Business Product Management Translate regulatory requirements, risk policies, and operational needs into scalable product solutions. Collaborate with Risk, Compliance, Business, Operations, and Engineering teams to define product requirements and execution plans. Prioritize risk and compliance initiatives based on business impact, regulatory requirements, and operational risks. Establish and monitor KPIs to measure the effectiveness of risk products post-implementation.
3. Program & Project Management Lead end-to-end execution of risk and compliance programs from requirement gathering to production rollout. Develop project plans, implementation milestones, governance mechanisms, and stakeholder communication frameworks. Coordinate with Product, Engineering, Data Science, Operations, Risk, Compliance, and Business teams. Track timelines, dependencies, risks, and escalations to ensure timely delivery. Conduct post-implementation reviews and drive continuous improvement initiatives.
4. Fraud Prevention & Chargeback Management Partner with Fraud Risk and Data Science teams to identify emerging fraud trends and implement preventive controls. Improve fraud detection strategies while minimizing false positives and customer/merchant friction. Drive initiatives to strengthen chargeback monitoring, dispute handling, representment success rates, and loss reduction. Analyze fraud and chargeback trends to recommend product and process improvements.
5. Risk Operations & Process Optimization Ensure operational implementation of risk controls across business workflows. Monitor effectiveness of risk holds, transaction reviews, merchant monitoring, and exception handling. Identify automation opportunities to reduce manual effort and improve efficiency. Establish dashboards and reporting mechanisms for key risk indicators.
6. Stakeholder Management & Governance Engage with senior leadership, risk committees, compliance teams, and business stakeholders on strategic risk initiatives. Present business impact assessments, risk analysis, implementation plans, and performance metrics. Support internal audits, regulatory reviews, and compliance assessments related to risk systems and controls.

## Qualifications & Experience

4–6 years of experience in Payments, FinTech, Banking, Risk Management, Product Management, Consulting, or related domains. Strong understanding of: Payments ecosystem and acquiring business Fraud prevention and risk management Chargebacks and dispute management Merchant risk frameworks Regulatory and compliance requirements in digital payments Proven experience managing cross-functional product and technology initiatives. Strong analytical and problem-solving skills with data-driven decision-making capabilities. Familiarity with SQL, BI tools, analytics platforms, or risk rule engines is a plus. Excellent stakeholder management, communication, and project management skills.

Why Join Paytm? At Paytm, you’ll work at the intersection of technology, payments, and risk innovation—solving large-scale challenges that impact millions of merchants and customers across India.

## About Paytm Payments Services

## Company Overview
- **One-liner**: Paytm Payments Services Limited (PPSL) provides digital payment solutions — including a high-scale payment gateway, UPI processing, subscriptions, and merchant financial tools — for Indian businesses ranging from neighborhood stores to large brands.
- **Entity Type**: Private (wholly owned subsidiary of One97 Communications, a publicly listed parent company)
- **Headquarters**: Noida, India
- **Founded**: 2020 ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Founders**: Not publicly listed for PPSL; the entity is a wholly owned subsidiary of One97 Communications ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Core Business
- **Primary industry**: Digital payments, fintech, payment gateway infrastructure
- **Target customers**: B2B — online brands, startups, small merchants, BFSI institutions (for premium collections, loan repayments, investments), and government entities
- **Mission or purpose statement**: "Driving financial inclusion by empowering India's top online brands, startups and small merchants to accept digital payments and manage their business" ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Products & Services
- **Paytm Payment Gateway**: Core online payment acceptance for apps and websites, supporting UPI, cards, net banking, and more with high success rates and real-time bank settlements ([paytmpayments.com](https://www.paytmpayments.com/))
- **Payment Links & Payment Pages**: Collect payments instantly without building a website or app
- **International Payments**: Cross-border payment solution for merchants serving customers in 200+ countries
- **Subscriptions**: Customized payment plans and automated recurring collections across all payment instruments
- **Bank Offers & No-Cost EMI**: Affordability options to improve checkout conversion
- **Instant Refunds**: Automated, real-time refund processing for end customers
- **BFSI Solutions**: Specialized flows for policy premiums, loan repayments, investments, and credit card payments ([paytmpayments.com](https://www.paytmpayments.com/))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for PPSL as a standalone entity
- **Key Metric**: 600M+ transactions processed per month; 10,000+ transactions/second handling capacity ([paytmpayments.com](https://www.paytmpayments.com/))
- **Notable Investors/Partners**: Parent One97 Communications (OCL) — the publicly traded company behind the Paytm ecosystem ([paytmpayments.com](https://www.paytmpayments.com/about-us))
- **Growth Signals**: Expanding into government alliances (as seen in current openings for Government Alliances Payments roles); marketing its payment suite to BFSI, international merchants, and large Indian brands; operates within the broader Paytm group ecosystem covering in-store payments and advertising solutions ([jobs.lever.co](https://jobs.lever.co/paytmpayments))

## Competitive Advantages
- **Massive scale**: 600M+ transactions processed monthly and 10,000+ TPS capacity demonstrate infrastructure reliability that few Indian payment gateways can match ([paytmpayments.com](https://www.paytmpayments.com/))
- **Broadest payment source coverage**: UPI, cards, net banking, EMI, subscriptions, and international payments from 200+ countries in a single integration
- **Paytm ecosystem leverage**: Access to Paytm group companies for in-store payments and advertising, creating a full-stack merchant offering
- **Merchant trust**: Positions itself as "the payment gateway that powers India's largest brands" ([paytmpayments.com](https://www.paytmpayments.com/))

## Strategic Focus
- Deepening financial inclusion for Indian businesses, from neighborhood merchants to national brands
- Strengthening government and BFSI payment partnerships via dedicated alliances teams ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- Building robust payment rails and merchant experiences as the "backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- Expanding international payment acceptance for global merchants

## Why Work Here
- **Hybrid workspace**: Employees work a combination of remote and on-site ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Mission-driven engineering**: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Strong benefits package**:
  - Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
  - Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
  - Time away: competitive leave across categories, team outing and engagement allowances
  - Personal development: internal job mobility, learning reimbursement for online courses and upskilling ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Career tracks**: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- **Culture**: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))

## Sources
1. [paytmpayments.com](https://www.paytmpayments.com/about-us)
2. [paytmpayments.com](https://www.paytmpayments.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/paytmpayments)
4. [paytmpayments.com](https://www.paytmpayments.com/)
5. [builtin.com](https://builtin.com/company/paytm-payments-services-limited)

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