---
title: 'Project Manager at PayJoy'
canonical: 'https://feeny.ai/job/project-manager-payjoy-mexico-city-4xs4aztzcd0x'
type: 'job'
last_seen: '2026-09-07'
---

# Project Manager at PayJoy

- **Company:** PayJoy
- **Location:** Mexico City, Mexico
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/payjoy/a81c24ba-b3d1-4075-975c-304f6b1b0594

## Job description

## About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Project Manager will be responsible for unlocking the full revenue potential of PayJoy Mexico's existing retail and telecom partnerships. This role owns the commercial relationship at a senior level, designing and executing the joint growth strategies that move each account from good to great. By combining data-driven performance management with executive partner engagement, this leader directly drives same-store origination growth, product expansion, and deeper market penetration. Internally, the role acts as the bridge between partner insights and business strategy, influencing product, credit, and go-to-market decisions. The result is a stronger, more resilient partner ecosystem that powers sustainable revenue growth in one of PayJoy's most critical markets.

## Key responsibilities

- Develop and execute partner growth strategies by designing joint business plans with each retail and telecom account — mapping expansion levers, setting shared KPIs, and leading structured review cycles — in order to systematically move every partnership toward its full revenue potential.

- Own senior-level partner relationships by serving as PayJoy's primary commercial contact for key accounts, leading executive QBRs and maintaining a deep understanding of each partner's business priorities — so that PayJoy is seen as a strategic growth partner, not a vendor.

- Drive same-store origination growth by identifying and removing the operational, training, and product gaps that limit partner performance, coordinating cross-functional execution across Product, Marketing, and Operations — to ensure each active location consistently delivers at its highest potential.

- Expand the commercial footprint within existing accounts by building the business case for new store formats, product lines, and geographic rollout within current partner networks, and leading internal alignment to execute — to maximize wallet share without relying on new partnership acquisition.

- Manage partnership performance through data and analytics by building and maintaining scorecards, origination trackers, and executive dashboards that surface the health of each account — so that leadership can make timely, informed decisions on where to invest and where to intervene.

- Protect PayJoy's competitive position in the channel by monitoring competitor activity at key accounts, anticipating risks to partner loyalty, and proactively designing retention strategies — to ensure PayJoy remains the preferred and most profitable partner in every account it operates.

## Qualifications

- Experience: 3–5 years in Client Experience, Client Success, Commercial Development, Strategic client-facing PMO, or Business Development within retail, telecom, or fintech — with a demonstrated track record of growing existing partnerships, expanding revenue within established accounts, and establishing standards, tools, and processes for project management across cross-functional teams.

- Education. Bachelor's degree in Engineering, Business Administration, Finance, Economics, or Industrial Engineering. Preference for graduates of ITAM, Ibero, Tec de Monterrey, or UNAM.

- Relevant Industry Background (a plus). Prior experience at organizations such as Coppel, Elektra, Liverpool, OXXO, Soriana, Casa Ley, Waldo's, or First Cash (retail/channel); Stori, Nu, Kueski, Aplazo, Creditas, Konfio, or Clip (fintech/lending); or Telcel, AT&T Mexico, Samsung, Xiaomi, Uber, Rappi, or Mercado Libre (tech/telecom). Existing executive relationships at major chains or carriers will accelerate impact from day one.

- Account growth orientation. You are energized by deepening partnerships, not just initiating them. You think in terms of lifetime value, strategic positioning, and what it takes to become indispensable to a partner's commercial agenda — and you have the results to back it up.

- Data-driven commercial strategy. Fluent in building performance frameworks, financial models, and executive analytics. You use data to form a point of view, not just to report status — and you communicate that view with precision and confidence to partner executives and internal leadership alike.

- Executive communication. Bilingual (Spanish and English) with strong written and verbal communication skills. Comfortable representing PayJoy at senior partner meetings, internal leadership forums, and board-level reviews.

- Autonomous leadership in high-growth environments. You set direction without a full playbook, drive cross-functional outcomes with authority, and own results end-to-end. You are just as effective navigating ambiguity as executing a clear plan.

- Mexico market knowledge. Deep familiarity with Mexico's retail and/or telecom landscape. Understanding of channel economics, carrier dynamics, and consumer credit behavior accelerates your strategic contribution from the start.

## Benefits

100% Company-funded Health and dental and vision discount plan for employees and immediate family members. Life insurance. Phone finance, Headphone, home office equipment and wellness perks. 30 days of Christmas bonus. 20 days paid Vacation. 50% Vacation premium. 13% Saving funds. $2,000 MXN monthly grocery coupons. $2,000 USD annual Co-working Travel perk. $2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

## About PayJoy

## Company Overview
- **One-liner**: PayJoy provides secured phone financing and cash loans to underserved customers in emerging markets, using patented technology to enable credit access without a bank account or credit history.
- **Entity Type**: Private (Public Benefit Corporation) – Total funding $635.6M across 14 rounds.
- **Headquarters**: San Francisco, California, United States (with regional hubs in Africa, Asia, and Latin America)
- **Founded**: 2015
- **Founders**: Doug Ricket

## Core Business
- **Primary industry**: Financial Services (Fintech – secured consumer credit)
- **Target customers**: B2C (underbanked individuals in emerging markets) and B2B (retailers offering point-of-sale financing)
- **Mission**: Bring financial access to emerging markets, helping customers achieve financial stability and success. As a Public Benefit Corporation, PayJoy is legally committed to customer financial well‑being.

## Products & Services
- **Phone Financing**: Pay‑as‑you‑go smartphone financing with no accruing interest, fixed transparent pricing, and no late fees. Customers need only an ID – no bank account or credit history required.
- **Cash Loans**: Credit offerings for micro‑entrepreneurs and as insurance for tough times, with flexible payments and no penalty for being behind.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Annual revenue of $320M (LinkedIn estimate); Total funding $635.6M
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but the company has raised 14 funding rounds and operates in 9 countries across 3 continents.
- **Growth Signals**: 20M+ customers served, nearly $4B lent, 909 employees (+46.4% YoY), carbon neutral since 2022, active in 9 countries (including Mexico, Brazil, Peru, South Africa, India).

## Competitive Advantages
- Patented secured‑credit technology that enables lending without traditional credit history.
- No accruing interest, no late fees, and no penalty for missed payments – differentiates from predatory lenders.
- Public Benefit Corporation status legally commits the company to customer financial well‑being.
- Advanced machine learning, data science, and anti‑fraud AI for credit scoring.
- Deep operational presence on the ground in multiple emerging markets.

## Strategic Focus
- Scale global impact by expanding into new countries and deepening existing markets.
- Use data and AI to improve credit access and financial inclusion.
- Maintain transparent, customer‑first lending practices while achieving profitability.
- Continue hiring across engineering, data science, sales, and operations roles.

## Why Work Here
- **Mission‑driven**: Work on products that directly improve financial well‑being for millions of underserved people.
- **Culture**: Emphasizes transparency, directness, focus on scale, work‑life balance, and diversity. Employees rate culture 4.4/5 on LinkedIn.
- **Remote/Hybrid**: Global team with offices in San Francisco, Mexico City, and regional hubs; many roles appear location‑specific (e.g., Mexico City, São José).
- **Benefits**: Market‑competitive compensation, health & wellness benefits, parental leave, professional development funds, paid time off.
- **Growth**: Rapidly growing company (46% headcount growth YoY) with opportunities to shape products and services from day one.

## Sources
1. [PayJoy Careers Page](https://www.payjoy.com/careers)
2. [PayJoy About Page](https://www.payjoy.com/about)
3. [PayJoy Homepage](https://www.payjoy.com/)
4. [PayJoy Jobs on Lever](https://jobs.lever.co/payjoy/)
5. [PayJoy LinkedIn Company Page](https://www.linkedin.com/company/payjoy)

## Other roles at PayJoy

- [Sales Retail Development Specialist](https://feeny.ai/job/sales-retail-development-specialist-payjoy-quito-3sawsryaw5qg) — Quito, Ecuador
- [Associate Operations Quality Support Specialist](https://feeny.ai/job/associate-operations-quality-support-specialist-payjoy-sao-paulo-n5fg2r4bkhse) — São Paulo, Brazil
- [Sales Enablement Manager](https://feeny.ai/job/sales-enablement-manager-payjoy-jakarta-5g0dbkhry01x) — Jakarta, Indonesia
- [Sales Operations Sr. Manager](https://feeny.ai/job/sales-operations-sr-manager-payjoy-mexico-city-ye8768pq305h) — Mexico City, Mexico
- [Data Analyst Customer Experience](https://feeny.ai/job/data-analyst-customer-experience-payjoy-mexico-city-sqhmkx2xffpy) — Mexico City, Mexico
- [Business Analytics Specialist](https://feeny.ai/job/business-analytics-specialist-payjoy-bogota-pfwjfpz7wgjd) — Bogotá, Colombia
- [Senior Warranties Manager](https://feeny.ai/job/senior-warranties-manager-payjoy-mexico-city-qh4hrx25rdej) — Mexico City, Mexico
- [Corporate Paralegal](https://feeny.ai/job/corporate-paralegal-payjoy-san-francisco-tjny9ydk02er) — San Francisco, CA
- [Legal Intern](https://feeny.ai/job/legal-intern-payjoy-ecuador-cw12m34ygbp5) — Ecuador
- [Executive Assistant to the General Counsel](https://feeny.ai/job/executive-assistant-to-the-general-counsel-payjoy-mexico-city-b8tvtm17n2rt) — Mexico City, Mexico