---
title: 'Project Manager, Professional Services Operations at Axon'
canonical: 'https://feeny.ai/job/project-manager-professional-services-operations-axon-scottsdale-eszpewdne5yq'
type: 'job'
last_seen: '2026-10-13'
---

# Project Manager, Professional Services Operations at Axon

- **Company:** Axon
- **Location:** Scottsdale, AZ
- **Posted:** 2026-10-08
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/axon/jobs/8001653003

## Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

## Your Impact

We're seeking a motivated, relationship-oriented problem solver to join our Professional Services Operations team. As a Program Manager, you'll lead critical operational programs that help Global Services & Support scale effectively while improving deployment readiness, operational visibility, and cross-functional execution. This role sits at the intersection of operations, analytics, and program management. You'll partner closely with teams across Professional Services, Sales, Customer Success, Finance, Product, and Engineering to improve how we plan, deploy, measure, and scale our services. You'll provide the data, structure, and coordination needed to help stakeholders make informed decisions and deliver better outcomes for our customers.

## What You’ll Do

Location: HQ Scottsdale Reports to: Senior Manager, Professional Services Operations Direct Reports: 0

Program Management & Operational Excellence

- Lead cross-functional programs and initiatives that improve deployment readiness, operational performance, and organizational scalability.
- Own and continuously improve key operating mechanisms that support project intake, deployment readiness, portfolio visibility, and service delivery.
- Translate business needs into clear program plans, milestones, risks, dependencies, and measurable outcomes.
- Drive alignment across stakeholders, identify risks and blockers, and help teams make informed operational decisions.
- Support ongoing business priorities and operational initiatives as organizational needs evolve.

Operational Intelligence & Reporting

- Design, build, and maintain reporting frameworks that provide visibility into deployment health, backlog trends, operational performance, customer readiness, and resource utilization.
- Develop dashboards, analyses, and presentations that help leaders monitor performance and make data-informed decisions.
- Partner with stakeholders to define meaningful metrics, identify opportunities for improvement, and measure business outcomes.
- Turn ambiguous questions into clear, actionable insights that support operational and strategic decision-making.

Deployment Readiness & Intake Governance

- Review pipeline opportunities and implementation requests to ensure projects are properly qualified, scoped, and prepared for successful delivery.
- Partner with Sales, Customer Success, and Professional Services teams to identify and resolve issues related to implementation requirements, service estimates, customer readiness, and project intake quality.
- Improve intake and handoff processes to reduce operational friction, increase consistency, and improve customer outcomes.
- Serve as a trusted partner in identifying and resolving cross-functional issues before they impact project execution.

Process Improvement & Scale

- Map business processes, document requirements, and lead initiatives that improve operational efficiency and effectiveness.
- Champion automation, standardization, and system enhancements that improve visibility, accuracy, and scalability.
- Coordinate with Commercial Operations, IT, Finance, and other stakeholders to improve workflows, reporting, and data integrity.
- Leverage AI-powered tools and emerging technologies to streamline analysis, documentation, and execution.

Cross-Functional Collaboration

- Build trusted partnerships with stakeholders across Professional Services, Sales, Customer Success, Product, Engineering, Finance, and Operations.
- Facilitate discussions that align teams around priorities, goals, and desired outcomes.
- Ask thoughtful questions, challenge assumptions constructively, and help stakeholders frame business problems before solutions are developed.
- Communicate clearly and effectively to both leadership and frontline teams, tailoring messaging to the audience and situation.

## What You Bring

## Experience

- Bachelor's degree in a related field or equivalent practical experience.
- 3–5 years of experience in program management, project management, operations, professional services, business operations and analytics, or a related field.
- Experience leading cross-functional initiatives and driving projects from planning through execution.
- Demonstrated ability to improve processes, influence stakeholders, and deliver measurable business outcomes.
- Strong alignment with Axon Values.

## Skills & tools

- Strong proficiency in Excel and experience with tools such as Smartsheet, Salesforce, Power BI, Sigma, Google Workspace, or similar platforms.
- Strong analytical capabilities with the ability to transform complex data into actionable business insights.
- Experience leveraging AI-powered tools to improve productivity, analysis, documentation, and execution.
- Ability to build executive-ready reporting, dashboards, and presentations.
- Strong written and verbal communication skills with the ability to simplify complex information.

Approach

- Consultative and curious- you ask thoughtful questions, seek to understand root causes, and align solutions to business needs.
- Comfortable with ambiguity- you bring structure, clarity, and momentum to complex situations.
- Strong communicator- you simplify complexity and tailor your message to executives, peers, and frontline teams.
- Reliable execution- you balance day-to-day operational needs with longer-term program objectives.
- Bias for action and improvement- you think critically, solve problems, and continuously seek smarter, more scalable ways of working.
- Collaborative and influential- you build trust, foster alignment, and drive outcomes across cross-functional teams.

## Benefits that Benefit You

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy)

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

## About Axon

## Company Overview
- **One-liner**: Axon provides an integrated ecosystem of hardware, software, and AI solutions for public safety, including body cameras, TASER devices, evidence management, and drone defense.
- **Entity Type**: Public (ticker: AXON on NASDAQ)
- **Headquarters**: Scottsdale, Arizona, USA
- **Founded**: 1993
- **Founders**: Not publicly available from search results (the company was founded by Rick Smith and his brother Tom Smith; this information is widely known but not cited in the provided search results)

## Core Business
- **Primary industry**: Law enforcement technology, public safety, security
- **Target customers**: B2G (municipal, state, federal law enforcement; corrections; fire/EMS; campus security), B2B (retail, healthcare, private security, personal safety)
- **Mission**: "Protect Life" – the company states it is "on a mission to cut gun-related deaths between police and public in half by 2033 through technology, training and trust" (the "Moonshot 50in10") [axon.com](https://www.axon.com/)

## Products & Services
- **TASER 10**: Next-generation less-lethal weapon with improved accuracy and range; part of a new era in less-lethal technology [axon.com](https://www.axon.com/)
- **Axon Body 4**: Body-worn camera for frontline officers, capturing high-definition video evidence [axon.com](https://www.axon.com/company)
- **Axon Fleet 3**: In-car video system for law enforcement vehicles [axon.com](https://www.axon.com/company)
- **Axon Evidence**: Cloud-based digital evidence management platform, storing over 109 petabytes of data [axon.com](https://www.axon.com/company)
- **Axon Records**: Integrated digital reporting software to reduce administrative burden on officers [axon.com](https://www.axon.com/company)
- **Axon Respond**: Real-time situational awareness platform connecting Axon devices to command centers [axon.com](https://www.axon.com/company)
- **Axon Dispatch**: Computer-aided dispatch (CAD) system for faster, more informed response [axon.com](https://www.axon.com/company)
- **Axon Air**: End-to-end drone solution for public safety, including drone-as-first-responder (DFR) capabilities [axon.com](https://www.axon.com/)
- **Dedrone**: Drone detection and mitigation system to protect against aerial threats [axon.com](https://www.axon.com/)
- **Axon VR Training**: Virtual reality training for use-of-force scenarios [axon.com](https://www.axon.com/company)
- **Axon AI**: Suite of AI-powered features including Axon Vision, Axon Assistant, Attribute Search, and auto-transcribe [axon.com](https://www.axon.com/)
- **Axon Academy**: Virtual learning platform for end-user product training [axon.com](https://www.axon.com/company)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results (Axon is a publicly traded company; market cap fluctuates; recent data not included in provided sources)
- **Key Metric**: Annual Revenue – Not provided in search results; the company is publicly reporting but financials not listed here
- **Notable Investors/Partners**: Not explicitly listed in search results; the company partners with hundreds of law enforcement agencies, federal departments, and private organizations
- **Growth Signals**: 
  - 567 active job openings as of the search date, indicating strong hiring demand [greenhouse.io](http://job-boards.greenhouse.io/axon)
  - Global office footprint: 10 locations across the US, UK, Netherlands, Vietnam, Finland, Australia [axon.com](https://www.axon.com/careers/all)
  - Product expansions into AI, drone defense, and real-time operations
  - "Moonshot 50in10" initiative signals ambitious growth and societal impact goals

## Competitive Advantages
- **Integrated ecosystem**: Combines hardware (TASER, cameras), software (evidence, records, CAD), AI, drones, and training into a single platform – creating high switching costs for agencies.
- **Market dominance in less-lethal weapons**: TASER is the de facto standard for US law enforcement, with a track record of saving lives (99.75% of field uses result in no serious injury).
- **Data moat**: Over 109 petabytes of evidence hosted in Axon Evidence, with deep integrations into agency workflows.
- **Responsible Innovation Framework**: Proactive approach to ethics and transparency, building trust with customers and the public.
- **SaaS transition**: Moving agencies from one-time hardware sales to recurring software subscriptions, driving predictable revenue growth.

## Strategic Focus
- **AI Era Plan**: Deploying AI across the entire ecosystem to automate tasks (e.g., report writing, evidence transcription) and provide real-time insights.
- **Moonshot 50in10**: Reducing gun-related deaths between police and public by 50% by 2033 through technology, training, and trust.
- **Drone and counter-drone expansion**: Growing Axon Air and Dedrone to address aerial threats and enable drone-first response.
- **Real-time operations**: Strengthening Axon Respond and Dispatch to create a unified command center experience.
- **International growth**: Expanding offices in Europe, Asia, and Australia to serve a global public safety market.

## Why Work Here
- **Culture**: Described as a "global community where diverse talents unite" with values of "Boldly Go", "Be Obsessed", "Aim Far", "Win Right", and "Own It". Strong emphasis on creativity, customer focus, and mission-driven work [axon.com](https://www.axon.com/careers/culture).
- **Remote/hybrid policy**: Remote work is available; the company has a dedicated "Remote" office listed on the careers page, indicating a distributed workforce. Most roles also offer hybrid or onsite options in major hubs [axon.com](https://www.axon.com/careers/all).
- **Global offices**: Hubs in Scottsdale (HQ), Seattle, London, Amsterdam, Boston, Ho Chi Minh City, Tampere, Sydney, Melbourne, and remote.
- **Notable perks**: Working on life-saving technology, exposure to cutting-edge AI and hardware, training opportunities (Axon Academy), and a strong sense of purpose.
- **Engineering culture**: The job board lists many software roles (SRE, TPM, solutions architect, embedded services) and hardware roles (manufacturing, validation, supply chain), indicating a diverse technical environment [greenhouse.io](http://job-boards.greenhouse.io/axon).

## Sources
1. [axon.com](https://www.axon.com/) – Homepage, mission, product descriptions
2. [axon.com](https://www.axon.com/company) – Company overview, industries, product details
3. [axon.com](https://www.axon.com/careers/all) – Office locations and remote policy
4. [axon.com](https://www.axon.com/careers/culture) – Culture page, values
5. [greenhouse.io](http://job-boards.greenhouse.io/axon) – Active job listings, departments

## Other roles at Axon

- [Strategic Account Executive - Nordics & Baltics](https://feeny.ai/job/strategic-account-executive-nordics-baltics-axon-germany-wndgf2heww06) — Germany
- [Operator III (Onsite)](https://feeny.ai/job/operator-iii-onsite-axon-arizona-ea8xsedwrrns) — Arizona, United States
- [Staff Product Designer](https://feeny.ai/job/staff-product-designer-axon-new-york-nvwry8qpeh67) — New York, NY
- [Project Manager, ALPR](https://feeny.ai/job/project-manager-alpr-axon-united-states-xwd7s0x0yxvg) — United States
- [Production Planner](https://feeny.ai/job/production-planner-axon-dietzenbach-hesse-mnx9cdzpfmbj) — Dietzenbach Hesse, Germany
- [Senior HR Business Partner](https://feeny.ai/job/senior-hr-business-partner-axon-scottsdale-9da1xj1k4q9d) — Scottsdale, AZ
- [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-atlanta-ewcq3nmqafjc) — Atlanta, GA
- [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-dallas-h4eb5gtkmcem) — Dallas, TX
- [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-chicago-p2c3sddt5w83) — Chicago, IL
- [Strategic Account Executive, Productivity](https://feeny.ai/job/strategic-account-executive-productivity-axon-boston-k8hjyhams9kr) — Boston, MA