---
title: 'Project Manager (Routing) at Vonage'
canonical: 'https://feeny.ai/job/project-manager-routing-vonage-bengaluru-wkysx68ywb0z'
type: 'job'
last_seen: '2026-11-04'
---

# Project Manager (Routing) at Vonage

- **Company:** Vonage
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/vonage/jobs/8910902002

## Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

The Technical Routing & Quality team is focused on three key objectives: reducing technical debt, automating core business processes, and investing in growth areas. As Project Manager, you will play a key role in delivering these objectives by providing the structure, coordination, and delivery rigour needed to support the modernisation of Vonage’s global routing infrastructure while maintaining 24x5 operational continuity. You will oversee a complex, multi-year programme spanning infrastructure migration, automation development, and operational model changes, ensuring initiatives are delivered on time and within scope, risks are proactively managed, senior stakeholders are kept informed, and cross-functional teams remain aligned.

Your key responsibilities:

- Own end-to-end delivery of Technical Routing & Quality initiatives, including the IBM-to-AWS SMS and voice migration, routing automation programmes, and supplier/carrier onboarding improvements.
- Develop and maintain project plans, timelines, RAID logs, and status reports to track progress, dependencies, risks, and milestones across active workstreams.
- Facilitate Agile ceremonies, including sprint planning, stand-ups, and retrospectives, as well as steering meetings across distributed, multi-timezone teams.
- Coordinate cross-functional dependencies across Engineering, Carrier Partnerships, Product, Finance, and Operations, ensuring alignment on deliverables and priorities.
- Manage stakeholder communications by providing clear, concise updates to senior leadership and external partners, while following up with suppliers and carriers to keep milestones on track.
- Proactively identify, assess, track, and escalate risks and issues, driving resolution across team boundaries; support vendor management and operational transitions, including on-call rota changes and Apps/API platform consolidation.
- Maintain project documentation, audit trails, and knowledge transfer in Jira and Confluence, while driving continuous improvement in project planning and execution practices.

## What you'll bring

- 5+ years of project or programme management experience, ideally in telecom, CPaaS, or SaaS
- A proven track record of delivering projects to deadline
- Strong command of project management methodologies (Agile/Scrum and/or waterfall) and tooling (Jira, Confluence, MS Office, Power BI)
- Strong supplier and vendor management skills, with demonstrable experience chasing milestones and holding suppliers to account
- Ability to manage multiple concurrent workstreams with competing priorities and dependencies
- Excellent stakeholder management skills — comfortable presenting to and influencing senior leaders
- Strong written and verbal communication skills; able to translate technical complexity into clear business language
- Experience working with distributed, multi-timezone engineering teams

Experience we consider a plus:

- Formal project management certification (PMP, PRINCE2, or equivalent)
- Working knowledge of SMS, voice, RCS, or APIs — or the ability to learn fast in a technical environment
- Experience managing data centre migration or cloud transition programmes
- Familiarity with the Vonage API or Applications platform stack

How you’ll benefit:

- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Opportunities for reimbursement for conferences, trainings, and other personal development events
- Maternity and Paternity Leave
- Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/).

Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.

## About Vonage

## Company Overview
- **One-liner**: Vonage provides a cloud-based communications platform offering unified communications, contact centers, and programmable APIs for businesses and developers.
- **Entity Type**: Private (Acquired by Ericsson in 2022)
- **Headquarters**: Holmdel, New Jersey, USA
- **Founded**: 2001
- **Founders**: Jeff Pulver, Craig Walker, and other co-founders

## Core Business
- **Primary industry**: Cloud communications, Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), Communications Platform as a Service (CPaaS)
- **Target customers**: B2B – enterprises, SMBs, developers
- **Mission statement**: Accelerate the world’s ability to connect

## Products & Services
- **[Vonage Communications Platform (VCP)]**: Fully programmable platform integrating Video, Voice, Chat, Messaging, and Verification into existing workflows.
- **[Vonage Business Communications]**: Cloud-based unified communications solution for businesses (phone, messaging, video meetings).
- **[Vonage Contact Center]**: AI-powered contact center solution for customer service and engagement.
- **[Vonage APIs]**: Developer-friendly APIs for voice, SMS, video, and verification (built on the same platform).

## Market Standing
- **Valuation/Market Cap**: Acquired by Ericsson for $6.2 billion in 2022. Current valuation not publicly disclosed (subsidiary).
- **Key Metrics**: 
  - Over 2,000 employees
  - Over 1.6 million registered developers
  - 236 US patents (71 patents in other countries)
  - 25 billion minutes and messages terminated yearly
  - Serves over 100,000 businesses worldwide (source: [vonage.com](https://www.vonage.com/about-us/))
- **Notable Investors/Partners**: Parent company – Ericsson; integration with Ericsson’s network APIs and 5G strategy.
- **Growth Signals**: Continued expansion of programmable communications portfolio; growing developer community (1.6M+ registered); global office presence in US, Europe, and Asia.

## Competitive Advantages
- **Only provider combining UCaaS, CCaaS, and CPaaS on a single, fully programmable platform** – unmatched flexibility for customers to choose applications, APIs, or both.
- **Strong developer ecosystem** with over 1.6 million registered developers and extensive API documentation.
- **Patented technology** and deep expertise in real-time communications (Voice, Video, Messaging).
- **Global reach** with offices across US, Europe, and Asia and a hybrid/remote workforce.

## Strategic Focus
- Integration with Ericsson’s 5G and network API strategy to enable next-generation communications.
- Continued innovation in AI-powered contact centers, conversational experiences, and cloud-native communications.
- Expanding self-service capabilities and developer tools to accelerate time-to-market for enterprise customers.

## Why Work Here
- **Hybrid & remote-first culture**: “The majority of our roles are flexible… powered by our own Vonage solutions” (source: [vonage.com/careers](https://www.vonage.com/careers/)). Core office hubs available globally.
- **Award-winning culture** (“The Vonage Way”) built on values: Accountability, Collaboration, Trust, Excellence.
- **Strong DE&I commitment**: Employee Resource Groups (e.g., Women of Vonage, V+ Pride, The Black Experience, Wellness & Mental Health); inclusive hiring and development practices.
- **Benefits**: Medical/Dental/Vision, Health Savings Account, tuition reimbursement, paid time off, maternity/paternity leave, auto/home/pet insurance, retirement plan, legal plan, and paid volunteering days.
- **Learning & development**: Enriching opportunities to grow in career; encouragement of diverse perspectives.
- **Global community**: Over 2,000 employees across 16+ countries with a focus on collaboration and innovation.

## Sources
1. [vonage.com - About Us](https://www.vonage.com/about-us/)
2. [vonage.com - Life at Vonage](https://www.vonage.com/careers/life-at-vonage/)
3. [vonage.com - Careers](https://www.vonage.com/careers/)
4. [vonage.com - Homepage](https://www.vonage.com/)
5. [job-boards.greenhouse.io - Vonage Jobs](https://job-boards.greenhouse.io/vonage)

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