---
title: 'Project Manager at Shift Technology'
canonical: 'https://feeny.ai/job/project-manager-shift-technology-london-bp823rhxnp92'
type: 'job'
last_seen: '2026-09-08'
---

# Project Manager at Shift Technology

- **Company:** Shift Technology
- **Location:** London, United Kingdom
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/shifttechnology/jobs/7827407003

## Job description

Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence, and a renewed focus on the people they serve.

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Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

Learn more at [www.shift-technology.com](http://www.shift-technology.com)

As part of the UK Project Management team, you will be central to how Shift delivers for its clients.

You will own complex, client-facing projects from planning through execution, bringing structure, clarity and momentum across Delivery, Data Science, Product, Engineering, GTM and customer teams.

This role is suited to an experienced Project Manager who is already comfortable operating independently, but who also values coaching, feedback and continuous development. You will be expected to anticipate issues before they escalate, challenge ambiguity, improve how we work and bring practical ideas that strengthen delivery.

## What You’ll Do

- Own the end-to-end delivery of complex enterprise software projects across the UK portfolio
- Build and maintain credible delivery plans, milestones, dependencies, RAID registers, decision logs and governance rhythms
- Connect Shift’s Delivery, Data Science, Product, Engineering and GTM teams with the customer’s technical and business stakeholders
- Anticipate delivery, resource, commercial and customer risks early, then bring clear options and recommendations
- Drive actions to closure with named owners and dates, rather than relying on broad email chains or unclear follow-up
- Provide concise, fact-based reporting for customers and senior leadership
- Maintain accurate project and portfolio information across the relevant systems, including Salesforce, Jira and delivery-planning tools
- Lead customer workshops, governance meetings, Steering Committees and recovery discussions where required
- Support pre-sales and opportunity shaping by validating scope, delivery methodology, assumptions, resource needs, timelines and Statements of Work
- Challenge unsupported commitments constructively and ensure Delivery and technical assumptions are understood before plans are positioned externally
- Manage several workstreams or clients at the same time without losing control of detail, priorities or customer outcomes
- Improve delivery practices through reusable templates, smarter workflows, automation and practical use of AI
- Contribute to strategic UK and wider Delivery initiatives that make execution more predictable, repeatable and scalable

## What You Bring

- At least 5 years of experience delivering IT, SaaS, data, analytics or enterprise transformation projects
- Strong experience managing complex, client-facing implementations involving multiple internal and external teams
- The ability to operate independently, make sound judgments and know when to escalate
- A proactive and pre-emptive mindset. You identify what is likely to go wrong and act before it becomes a problem
- Strong ownership and follow-through. You do not wait to be chased
- Excellent written and verbal communication, with the ability to make complex situations clear and actionable
- Confidence working with senior customer stakeholders and internal leaders
- Strong planning, governance, risk management and decision-management skills
- Commercial awareness and the ability to understand how scope, effort, cost, margin and customer commitments affect Delivery
- Comfort working in ambiguity and bringing order to incomplete or changing information
- A continuous-improvement mindset, with evidence of introducing better tools, templates, processes or ways of working
- Openness to coaching and mentoring, alongside the maturity to challenge constructively and bring your own ideas
- Experience with tools such as Salesforce, Jira, Atlassian, Asana, [Monday.com](http://monday.com), or similar delivery/PMO platforms.
- Native or fully fluent English
- Experience in insurance, fraud, data science or regulated industries would be beneficial but not essentials
- PMP, PRINCE2, Agile, Scrum or similar certification is advantageous but not essential

What Good Looks Like

- Risks are surfaced early, not hidden
- Customers receive clear, consistent and evidence-based updates
- Plans reflect reality and are kept current
- Actions always have an owner and a date
- Delivery, Data Science and GTM remain aligned
- Escalations come with options and recommendations
- Repetitive work becomes templated, automated or removed
- Lessons from one project improve the next

Interview Process

- Talent Acquisition
- Case Study + UK Team
- Head of UK Delivery
- Global Head of Delivery

Salary range: £55-60k base, dependent on experience. To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards and benefits package. Here are the global benefits we’d like to highlight:

- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
- Generous PTO and paid holidays
- Mental health benefits
- 2 MAD Days per year (Make A Difference Days for paid volunteering)

Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and Apprentice positions may receive some of these benefits - ask your recruiter for more details.

AI tools are used to help review applications for this role. Read our [AI in Recruitment Notice](https://www.shift-technology.com/hubfs/AI%20in%20Recruitment%20Notice%20May%202026.pdf) for what the AI considers, how to request a human review, and our most recent bias audit.

At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and employment process. Should you require accommodation, please email accommodation@shift-technology.com and we will work with you to meet your accessibility needs.

Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social Security Number) as part of our recruitment process.

Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers, are deemed to be the property of Shift Technology.

## About Shift Technology

## Company Overview
- **One-liner**: Shift Technology delivers AI agents that transform insurers' most critical work, including fraud detection, claims management, and payment integrity.
- **Entity Type**: Private (Series D - II)
- **Headquarters**: Paris, France
- **Founded**: 2014
- **Founders**: Jeremy Jawish (CEO), Eric Sibony, David Durrleman

## Core Business
- **Primary industry**: Insurance Technology (InsurTech) / Artificial Intelligence
- **Target customers**: B2B — Leading Property & Casualty (P&C), Health, Travel, Workers' Compensation, and Life insurers globally
- **Mission**: To free insurers to be there for more customers in more ways than ever before
- **Vision**: To imagine and invent solutions that transform insurance decisions for the benefit of all

## Products & Services
- **Claims Fraud**: AI agents that detect suspicious claims with high accuracy, analyzing structured and unstructured data (documents, images, videos, location, weather). Provides prioritized alerts and detailed reasoning for claims handlers and SIU investigators. Claims to identify double the potential fraud vs. competitors.
- **Payment Integrity**: AI-driven solution to ensure healthcare payment accuracy and maximize plan savings.
- **Coverage & Liability**: Agents that assess policy coverage, liability, potential for agreement, and evidence strength to guide final claim determination.
- **Injury**: AI agents to assess applicability of medical billing, estimate medical duration, and develop accurate treatment plans.
- **Subrogation**: Agents that assess subrogation opportunity, create initial demand packages, review third-party insurer responses, and guide negotiations.
- **Process**: Agents that accelerate claim handling, mitigate loss, and identify customer satisfaction concerns early.
- **Insurance Data Network (IDN)**: An agentic intelligence layer that assesses cross-carrier claim history, synthesizes key insights, and recommends next actions for claims handlers.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $319.72M raised as of May 2021 (Series D - II)
- **Key Metric**: 4B+ policies, claims, and documents analyzed to date; 350M+ policyholders globally have benefitted from Shift products
- **Notable Investors**: Accel, General Catalyst, Bessemer Venture Partners, Guidewire, Iris Capital (and 15+ others)
- **Customer Base**: 120+ customers in 30+ countries; 100% of the top 5 U.S. P&C insurers trust Shift
- **Growth Signals**: Five-year renewal with AXA (across 15 countries); new partnership with Insurance Council of Australia and EXL; Covéa partnership for fraud and risk management; named to La French Tech's list of innovative tech companies for 6th consecutive year; recipient of Celent Luminary 2024 Insurance Fraud Solutions award (P&C and Health)

## Competitive Advantages
- **Insurance-grade AI**: Deeply specialized AI that is accurate, explainable, and secure — purpose-built for insurance workflows
- **Deep industry expertise**: Combines deep domain knowledge with unmatched data resources (100+ third-party data sources and industry partners)
- **Proven trust**: 100% of the top 5 U.S. P&C insurers trust Shift; 120+ enterprise customers globally
- **Global scale**: 10 offices worldwide (Paris, Boston, Frankfurt, Tokyo, Singapore, London, Madrid, Toronto, Mexico City, São Paulo)
- **Unmatched data advantage**: 4B+ policies, claims, and documents analyzed, providing a massive data moat

## Strategic Focus
- **AI agent expansion**: Moving beyond fraud detection to a full suite of AI agents covering the entire claims lifecycle (coverage, liability, injury, subrogation, payment integrity)
- **Global expansion**: Deepening presence in key markets (US, Japan, Germany, UK, Canada, Latin America, Asia)
- **Agentic intelligence**: Building the Insurance Data Network as a cross-carrier intelligence layer to transform how claims data is shared and acted upon
- **Strategic partnerships**: Renewing and expanding relationships with major insurers like AXA and new collaborations like the Insurance Council of Australia

## Why Work Here
- **Mission-driven culture**: "Insurance is a force for good" — employees work on technology that makes insurance decisions faster, fairer, and more transparent for millions of people
- **Values**: "Think big," "Trust talent," "Focus on what matters to customers," "We are stronger together," "We make it happen"
- **Technology-first organization**: A strong engineering and data science culture with roles in AI, data engineering, full-stack development, and security
- **Global & diverse**: 10 offices across 4 continents; team members from diverse backgrounds and locations
- **Remote/hybrid policy**: Many roles offer remote flexibility (France, US, Germany, Spain); some roles are office-based (Paris, Tokyo, Singapore, Boston)
- **Career growth**: Open roles across Data Science, Engineering, Product, Project Management, Sales, and Customer Success — from graduate to senior leadership levels
- **Impact**: Work on problems that affect hundreds of millions of policyholders globally, with access to one of the largest insurance datasets in the world

## Sources
1. [shift-technology.com](https://www.shift-technology.com/)
2. [shift-technology.com/careers](https://www.shift-technology.com/careers)
3. [shift-technology.com/about](https://www.shift-technology.com/about)
4. [cbinsights.com](https://www.cbinsights.com/company/shift-technology)
5. [job-boards.greenhouse.io/shifttechnology](http://job-boards.greenhouse.io/shifttechnology)

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