--- title: 'Project Operations Coordinator at Tripadvisor' canonical: 'https://feeny.ai/job/project-operations-coordinator-tripadvisor-london-24mzxzf828kv' type: 'job' last_seen: '2026-09-07' --- # Project Operations Coordinator at Tripadvisor - **Company:** Tripadvisor - **Location:** London, United Kingdom - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-07 - **Apply:** https://job-boards.greenhouse.io/tripadvisor/jobs/8170863 ## Job description Project Operations Coordinator I Tripadvisor ## About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The CX & AI Operations Coordinator drives operational momentum within Tripadvisor’s Travel Experiences, leveraging AI tools and automation to elevate how we support global travelers. In this role, you will keep key experience initiatives strictly on track, monitor AI-driven support workflows, and deliver clear, actionable updates to leadership. Your core focus will be eliminating friction across the traveler journey—from booking tours and activities to on-the-ground support—ensuring our operations scale seamlessly to keep travelers moving. Job Location: Hybrid This role is a hybrid position that requires 2/3 days per week/month in our London office. ## Key Responsibilities - Drive Experience & AI Updates: Lead operational reporting for leadership, translating traveler sentiment, support analytics, and AI bot performance into concise, executive-ready updates. - Oversee AI Support Implementations: Track and manage AI-driven projects, including automated traveler triage, AI copilot tools for support agents, and self-service knowledge bases for tours, attractions, and activities. - Track Deliverables & Keep Teams on Schedule: Monitor project timelines across Support, Engineering, Product, and Supply teams to ensure traveler-facing initiatives launch on schedule. - Optimize the Traveler Journey: Continuously identify operational friction in support ticketing and leverage AI automation to decrease response times for urgent, in-destination traveler inquiries. - Cross-Functional Alignment: Ensure front-line traveler support teams are trained and aligned on new AI processes, maintaining clear standard operating procedures. ## Qualifications - Experience: 2–4 years in customer operations, CX project management, or travel tech operations. - AI & Tech Literacy: Hands-on experience with modern AI-driven customer service platforms (e.g., Zendesk AI, Intercom, Salesforce) and workflow automations. - Execution & Accountability: Proven ability to drive cross-functional accountability, clear project bottlenecks, and keep high-stakes deliverables moving. - Communication: Exceptional written and verbal communication, with a talent for converting complex operational data into digestible business updates. - Traveler Empathy: Passion for travel culture and a deep understanding of traveler pain points before, during, and after their booked experiences. ## Preferred Qualifications - Prior experience in travel, hospitality, or marketplace platforms (tours, attractions, activities). - Experience deploying generative AI features or automated chat resolution systems in a fast-paced global consumer environment. - Project management certification (e.g., CAPM, Scrum Master, or PMP coursework). - Experience in a fast-paced tech, startup, or rapidly scaling corporate environment. ## What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! ## LI-JP LI-Hybrid ## About Tripadvisor ## Company Overview - **One-liner**: Tripadvisor is the world's largest travel guidance platform, helping hundreds of millions of travelers each month plan, book, and share experiences using over a billion reviews and opinions. - **Entity Type**: Public (NASDAQ: TRIP) - **Headquarters**: Needham, Massachusetts, United States - **Founded**: Not publicly available in provided sources (commonly known as 2000, but not cited) - **Founders**: Not publicly available in provided sources (commonly known as Stephen Kaufer, but not cited) ## Core Business - **Primary Industry**: Travel technology / Software development - **Target Customers**: B2C (travelers seeking reviews, booking, and trip planning) and B2B (hotels, restaurants, attractions, and experience providers) - **Mission Statement**: “To bring people, passions, and places together and make everyone a better traveler.” [careers.tripadvisor.com](https://careers.tripadvisor.com/) ## Products & Services - **Tripadvisor.com / App**: The core platform offering reviews, ratings, and booking for accommodations, restaurants, and attractions. - **Viator**: Marketplace for bookable tours, activities, and experiences. - **TheFork**: Restaurant reservation platform (primarily in Europe). - **Cruise Critic**: Cruise reviews and information. - **FlipKey / Holiday Lettings**: Vacation rental listing platforms. - **SeatGuru**: Airline seat maps and in-flight amenity information. - **SinglePlatform**: Digital menu and local business listing management. - **Bokun**: Booking and inventory management software for tour operators. ## Market Standing - **Valuation / Market Cap**: $3.5 billion (as of search date) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Key Metric**: Annual Revenue of $1.9 billion (most recent reported) [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Notable Investors / Partners**: Publicly traded; parent company is Liberty TripAdvisor Holdings Inc. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Growth Signals**: Serves 400M+ monthly users; over 1 billion reviews and contributions; operates in 43 markets and 22 languages; recent acquisition of Liberty TripAdvisor Holdings (2025) for $437M; headcount of 1,816 (‑1.7% YoY) [linkedin.com](https://www.linkedin.com/company/tripadvisor) [tripadvisor.com](https://www.tripadvisor.com/) ## Competitive Advantages - **Massive User-Generated Content**: Over 1 billion reviews and opinions across nearly 8 million businesses create a strong network effect. - **Global Brand Recognition**: One of the most recognized travel brands worldwide, with presence in 75 countries. - **Diverse Product Portfolio**: From reviews to booking to restaurant reservations (TheFork) and experiences (Viator), covering the full travel journey. - **Data Moat**: Decades of traveler behavior data enable personalization and AI-driven recommendations. ## Strategic Focus - **Next Chapter in Travel**: CEO Matt (last name not provided) emphasizes “writing the next chapter” and supporting small businesses. [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **AI & Personalization**: Recent departures of AI leadership suggest ongoing transformation; job postings include senior engineering and product roles focused on data and AI. - **Hybrid Work & Global Talent**: Activity-based working model encourages in-person collaboration while supporting remote flexibility across offices in the Americas, EMEA, and APAC. ## Why Work Here - **Culture & Values**: Described as “fueled by curiosity, flexibility, and collaboration” with a shared love of travel. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Work Model**: Activity-based working (hybrid) – some roles optimized for office, others for home; all full-time employees expected to spend some in-person time. - **Benefits**: Full medical premium coverage for employee-only plans (some options), dental, vision, Employee Assistance Program (EAP), free Calm subscription, virtual babysitting/wellness support via SitterStream. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Career Development**: Award‑winning development program focused on growing yourself, others, and the business; live and on‑demand learning experiences. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) - **Diversity & Inclusion**: Employee Resource Groups (ERGs) for underrepresented communities; recognized as a leader in LGBTQ+ Workplace Inclusion (2026). [careers.tripadvisor.com](https://careers.tripadvisor.com/) - **Employee Ratings**: 3.6/5.0 on LinkedIn (1,668 reviews); Work‑Life 4.2, Compensation 3.9, Culture 3.9. [linkedin.com](https://www.linkedin.com/company/tripadvisor) - **Global Offices**: Major hubs in Needham (MA), New York, London, Oxford, Paris, Sydney, Tokyo, Singapore, and many more. [careers.tripadvisor.com](https://careers.tripadvisor.com/life-at-tripadvisor) ## Sources 1. [careers.tripadvisor.com](https://careers.tripadvisor.com/) – Official careers page, mission, benefits, culture 2. [careers.tripadvisor.com/life-at-tripadvisor](https://careers.tripadvisor.com/life-at-tripadvisor) – Life at Tripadvisor, benefits, offices, ERGs 3. [linkedin.com/company/tripadvisor](https://www.linkedin.com/company/tripadvisor) – Company overview, financials, headcount, recent departures, acquisitions 4. [tripadvisor.com](https://www.tripadvisor.com/) – Core platform, reviews count, user base ## Other roles at Tripadvisor - [B2B Partnerships Operations Manager](https://feeny.ai/job/b2b-partnerships-operations-manager-tripadvisor-barcelona-3g8fy5vz5k7n) — Barcelona, Spain - [Wanderlab, Executive Producer (10173.962.12)](https://feeny.ai/job/wanderlab-executive-producer-10173-962-12-tripadvisor-new-york-edbxdyh5gp8b) — New York, NY - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-tripadvisor-london-ex6p4c31gy38) — London, United Kingdom - [Customer Care Specialist - Italian Market](https://feeny.ai/job/customer-care-specialist-italian-market-tripadvisor-barcelona-mnf81jrm968s) — Barcelona, Spain - [Financial Accountant - Payments- 12 Month FTC](https://feeny.ai/job/financial-accountant-payments-12-month-ftc-tripadvisor-london-pcs06x6p7wjk) — London-, United Kingdom - [Senior Marketing Manager, Loyalty](https://feeny.ai/job/senior-marketing-manager-loyalty-tripadvisor-needham-gckrzks0djtn) — Needham, MA - [AI Quality Assurance Program Manager](https://feeny.ai/job/ai-quality-assurance-program-manager-tripadvisor-london-8632v2xyt1vw) — London, United Kingdom - [AI & Business Intelligence Program Manager](https://feeny.ai/job/ai-business-intelligence-program-manager-tripadvisor-london-2khn253f8pgr) — London, United Kingdom - [Field Sales Representative](https://feeny.ai/job/field-sales-representative-tripadvisor-hamburg-s5td62qrwxsw) — Hamburg, Germany - [Escalation Resolution Associate](https://feeny.ai/job/escalation-resolution-associate-tripadvisor-london-t85xh4te5zpd) — London, United Kingdom