--- title: 'Property and Maintenance Administrator at Mulberry' canonical: 'https://feeny.ai/job/property-and-maintenance-administrator-mulberry-london-kb8r2ant9q9m' type: 'job' last_seen: '2026-10-26' --- # Property and Maintenance Administrator at Mulberry - **Company:** Mulberry - **Location:** London, United Kingdom - **Compensation:** £29k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-21 - **Last confirmed live:** 2026-10-26 - **Apply:** https://jobs.lever.co/mulberry/1b87ccfb-f2d7-4310-a72e-7595a910f2ba ## Job description Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. We're looking for an organised and proactive Property & Maintenance Administrator to support the smooth running of our retail estate. Working as part of our retail team, you will play a key role in coordinating maintenance activities across our stores, ensuring repairs are completed efficiently, suppliers are effectively managed, and store teams receive a high level of support and communication. This is a varied role that combines maintenance coordination, supplier management, financial administration and property project support. It's an excellent opportunity for someone who enjoys problem-solving, building strong relationships and keeping multiple priorities moving forward in a fast-paced retail environment. ## Key Responsibilities Manage the maintenance ticketing system and shared mailbox, ensuring requests are reviewed, prioritised and progressed efficiently. Coordinate maintenance and repair works with stores, suppliers and contractors, arranging access and scheduling works as required. Obtain quotations and support the review and approval process for maintenance expenditure. Track maintenance requests through to completion, ensuring all required documentation and reporting is received. Carry out store inspections, documenting findings and monitoring follow-up actions. Coordinate planned preventative maintenance programmes, servicing and compliance inspections. Maintain accurate records for equipment, warranties, service contracts, compliance certificates and inspection reports. Support Health & Safety activities across the property portfolio, working closely with relevant stakeholders. Raise purchase orders, process invoices and maintain accurate expenditure records and trackers. Support supplier onboarding and maintain contractor records and documentation. Produce regular reports on maintenance activity, expenditure, open requests and overdue actions. Support property projects including store openings, refurbishments and improvements. Assist with lease administration and maintaining key property documentation. Provide administrative support for warehouse and logistics activities where required. Build effective working relationships with store teams, Area Managers, suppliers and internal stakeholders. ## About You We're looking for someone who is highly organised, detail-oriented and enjoys working collaboratively to deliver great service. You will ideally have: Previous experience in an administration role, preferably within property, facilities, maintenance or retail operations. Strong organisational skills and the ability to manage multiple priorities. Excellent attention to detail and a high degree of accuracy. Strong written and verbal communication skills. Experience raising purchase orders, processing invoices and maintaining financial records. Confidence using Microsoft Office applications, particularly Outlook, Excel and Teams. Experience using maintenance management, facilities management or helpdesk systems would be advantageous. A proactive and solution-focused approach with the ability to work independently and use initiative. The ability to maintain accurate records and handle confidential information appropriately. Culture Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand. Sustainability As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community. Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally. ## What We Can Do For You Competitive salary Hybrid working (3 days per week in our High Street Kensington office and 2 days working remotely) Generous staff discount and access to staff sales Birthday day off Pension contributions and life assurance Learning and development opportunities Two paid volunteering days per year Access to Help@Hand wellbeing support, including remote GP appointments, mental health support, physiotherapy, personal training and retail discounts Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com. ## About Mulberry ## Company Overview - **One-liner**: A British luxury lifestyle brand, best known for its iconic leather handbags and accessories, emphasizing British craftsmanship. - **Entity Type**: Public (Mulberry Group plc, Ticker: MUL on the London Stock Exchange AIM) - **Headquarters**: The Rookery, Chilcompton, Somerset, England, UK - **Founded**: 1971 in Somerset, England - **Founders**: Roger Saul ## Core Business - **Primary industry/industries**: Luxury Fashion, Leather Goods, Accessories - **Target customers**: B2C, targeting luxury-conscious consumers globally; a mix of direct-to-consumer via their own channels and wholesale partnerships. - **Mission or purpose statement**: To be a global luxury lifestyle brand, driven by creativity, craftsmanship, and community, with a long-term strategy for sustainable growth. Their "Made to Last" manifesto and B Corp certification underscore a commitment to a regenerative and circular business model. ## Products & Services - **Leather Handbags & Accessories**: The core commercial focus, including iconic ranges (e.g., Bayswater, Alexa) and new bestsellers. These are the brand's most recognized products, with a strong emphasis on British manufacturing. - **Lifestyle Range**: A complementary collection including soft accessories, footwear, luggage, ready-to-wear, jewellery, and eyewear. - **Men's Collection**: A dedicated range of leather goods, accessories, and apparel for men. - **Aftercare & Repair Service**: A lifetime service for their products, reinforcing their "Made to Last" ethos and commitment to sustainability. - **Digital Experience**: A comprehensive omni-channel offer including mulberry.com, which ships to 190+ countries and operates in 9 currencies and 5 languages. ## Market Standing - **Valuation/Market Cap**: Not publicly available direct from search results; as a publicly-traded company on AIM, this fluctuates daily. - **Key Metric**: As of 2026, the company is focused on revenue growth as its key performance indicator. Approximately 90% of sales come from direct-to-customer channels (Retail, Franchise, and Digital). - **Notable Investors/Partners**: Major shareholders include Challice Limited (56.4%) and Frasers Group (37%). Key digital partners in high-potential markets include JD.com, Tmall, and Vip.com in China. - **Growth Signals**: - **B Corp Recertification (2026)**: One of the first UK businesses to recertify under B Lab UK's new, more rigorous standards, signaling a strong commitment to ethical and sustainable practices. - **Global Expansion**: Operates over 120 owned and partner stores across 25 countries, with strategic focus on high-potential Asian markets (China, Hong Kong, Japan, Korea). - **Digital Leadership**: Digital sales account for approximately 20% of total brand sales through consistent platform investment. - **Manufacturing Capacity**: Continues to invest in its two Somerset factories, which manufacture approximately 50% of its bags, providing a unique agile supply chain. ## Competitive Advantages - **"Made in England" Heritage & Manufacturing**: A significant moat. Being the largest manufacturer of luxury leather goods in the UK, with dedicated factories and an apprenticeship program fostering craftsmanship, provides authenticity and a unique value proposition that competitors find hard to replicate. - **Strong Brand Identity**: A playful, uniquely British blend of creativity and culture, embodied by iconic product lines and a strong heritage spanning over 50 years. - **Direct-to-Customer Model**: With ~90% of sales coming from its own channels, Mulberry has strong control over brand experience, customer data, and margins. - **Commitment to Sustainability**: The B Corp certification and "Made to Last" manifesto provide a compelling narrative for environmentally-conscious consumers, differentiating it from many luxury players. ## Strategic Focus - **Customer-Led Innovation**: Focusing on product innovation and superior customer experience, particularly in leather accessories. - **International Growth**: Penetrating high-potential markets in Asia through joint ventures and strategic digital partnerships. - **Omnichannel Excellence**: Deepening the integration of digital sales, physical retail, and concessions to provide a seamless customer experience. - **Continuing the "Made in England" Strategy**: Further investment in its Somerset factories to leverage the speed and agility of UK manufacturing. - **Strengthening the Lifestyle Range**: Developing complementary categories like shoes, ready-to-wear, and jewellery to expand the brand's lifestyle appeal. ## Why Work Here - **Culture & Values**: The company emphasizes a community feel rooted in its family business origins. Employee values are "Be Open, Be Bold, Be Imaginative, Be Responsible." - **Sustainability Leadership**: Working for a company that is a certified B Corp and is actively working towards regenerative and circular practices is a significant draw for mission-driven talent. - **Craftsmanship & Heritage**: Unique opportunities to work in a business with deep roots in British manufacturing. The award-winning apprenticeship program in Leather Goods Manufacturing offers a rare path into skilled craft roles. - **Work Policy**: Roles are primarily on-site, particularly in factories (Somerset) and the design studio (London). Some office-based roles in London offer a hybrid working pattern. - **Global Opportunities**: With offices in London, New York, Paris, Hong Kong, Tokyo, Seoul, and stores in over 25 countries, there are potential opportunities for international career development. - **Learning & Development**: A strong tradition of internal progression, especially from the apprenticeship program into roles across product development, planning, and market support. ## Sources 1. [Mulberry Careers Page](https://www.mulberry.com/gb/information/mulberry-careers) 2. [Mulberry Careers (Lever)](https://jobs.lever.co/mulberry) 3. [Mulberry Company Profile](https://www.mulberry.com/gb/company-profile) 4. [Mulberry Responsibility - People](https://www.mulberry.com/us/responsibility/people) 5. 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