--- title: 'Provider Success Associate at Tava Health' canonical: 'https://feeny.ai/job/provider-success-associate-tava-health-remote-dke7bya4d8pf' type: 'job' last_seen: '2026-09-14' --- # Provider Success Associate at Tava Health - **Company:** Tava Health - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-31 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/tavahealth/fed146f8-41de-49a8-bd9b-c0d2409658a0 ## Job description ## About Tava At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you. ## About the Role The Provider Success Associate (PSA) is the front line of Tava Health's mission to keep great mental health providers thriving on our platform for the long term. This role owns a defined segment of Provider Success focused on providers who have been on Tava for 12+ months — providers who already know the platform and are past the initial onboarding period. Your job is to retain them: keep them engaged, help them grow their practice, and make sure they're getting real value out of Tava so they stay. Rather than onboarding, the core of this role is relationship maintenance and practice growth — proactively checking in, helping providers adopt features that make their day-to-day easier, supporting them through changes in their practice (adding clinicians, expanding to new states or insurance networks, shifting from solo to group practice), and catching early signs of disengagement before a provider drifts away. This is a well-defined, high-touch, high-volume relationship role. You'll receive regular coaching and guidance while you learn Tava's provider success playbook, and you'll be evaluated on clear, measurable activity and outcome goals from day one. ## What You'll Do Provider Outreach & Relationship Management - Conduct proactive, high-quality outreach to a book of providers — via email, phone, and video meetings — to check in on their practice, availability, and satisfaction with Tava. - Maintain a consistent cadence of contact; top-retained providers in our own data are engaged roughly monthly and have been contacted dozens of times over their tenure, so persistence and follow-through matter more than any single conversation. - Log every touchpoint, note, and outcome in HubSpot so the next conversation — yours or a teammate's — has full context. Availability & Utilization - Run monthly availability reviews with providers to understand changes in their capacity, caseload, and openness to accepting referrals. - Identify providers whose availability, session volume, or referral acceptance is trending down, and re-engage them before they disengage or leave. - Support providers as they grow — scaling from solo practice to group practice, adding intern or associate clinicians, or expanding into new insurance networks and states. Feature Enablement & Platform Adoption - Lead feature-enablement sessions (e.g., AI Scribe, scheduling tools, billing workflows) that make providers' day-to-day easier and deepen their reliance on Tava. - Answer or route provider questions on credentialing, insurance paneling/network coverage, and billing so providers keep momentum instead of stalling out. - Educate providers on Tava resources, marketing support, and referral pathways available to them. Cross-Functional Collaboration - Report bugs, service requests, and provider-reported issues to the appropriate internal Slack channels promptly and with enough detail to be actionable. - Actively participate in team meetings, trainings, and 1:1s — sharing feedback, best practices, and lessons learned from your book of providers. - Contribute to and help refine the team's playbooks, templates, and how-to documentation in Notion as you learn what works. What Success Looks Like Provider Success at Tava is measurable, and our own retention data shows what separates highly-retained, high-volume providers from the rest: consistent contact over time, timely re-engagement, and hands-on help with the moments that matter — credentialing, insurance questions, feature adoption, and practice growth. As a PSA, you will be evaluated on: - Meeting 100% of your goal on a rolling 365-day basis. - Maintaining 90%+ provider retention on rolling 90- and 180-day windows. - Hitting monthly activity goals for provider touchpoints, availability reviews, and feature-enablement sessions. - Reporting issues promptly and participating actively in team development. ## What We're Looking For - Excellent written and verbal communication; you can build trust with a provider in a 10-minute check-in call. - Comfort with CRM tools (we use HubSpot) and collaboration tools (Slack, Notion); willingness to learn new software quickly. - A proactive, detail-oriented approach — you notice when a provider's engagement is slipping before it becomes a retention problem. - Interest in healthcare, mental health, or provider-facing / customer-success work is a plus. - Curiosity and coachability — this role is intentionally well-scoped for someone building their career in provider or customer success. - Flexibility (changing goals and methods to connect with providers). - Ownership (you are responsible for your assigned providers' success and advocating for their needs while also helping them adopt features). - Drive for results and orientation toward accomplishing goals. ## Why You'll Like Working With Us - Competitive salary and stock options (so you share in the company’s success). - Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options. - Free, generous Tava mental health benefit — of course! - Monthly HSA contributions for qualifying enrolled employees. - Generous PTO and paid holidays. - Paid parental leave. - 401(k) retirement plan. - Weekly company-paid lunch via DoorDash and a personal DashPass subscription. - Opportunity to make a meaningful impact at a high-growth, mission-driven company. --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Indiana, Maine, Maryland, Massachusetts, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Tennessee, Texas, Utah, and Washington. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @[tavahealth.com](http://tavahealth.com) or @[us.tavahealth.com](http://us.tavahealth.com) email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. ## About Tava Health ## Core Business - **Primary industry**: Mental health care / Health tech - **Target customers**: B2B (employers offering mental health benefits), B2C (individuals seeking therapy), and B2B (therapists seeking practice support) - **Mission**: “Making mental health care accessible for all” — removing barriers to care by offering easy, affordable access to licensed therapists [tavahealth.com](https://www.tavahealth.com/meet-tava-health) ## Products & Services - **For Individuals**: A matching platform that pairs users with vetted therapists (in-person or online) based on preferences, often with next-day availability. Users can check insurance coverage and book sessions seamlessly. [tavahealth.com](https://www.tavahealth.com/) - **For Employers**: A scalable, affordable mental health benefit package that integrates with existing health plans, offering employees access to therapy with no waitlists and high satisfaction (97% client satisfaction rate). [tavahealth.com](https://www.tavahealth.com/employers) - **For Therapists**: A free all-in-one ecosystem that handles scheduling, billing, insurance credentialing, and client matching, allowing therapists to focus on care. [tavahealth.com](https://www.tavahealth.com/) ## Market Standing - **Valuation / Total Funding**: Total raised $73M across multiple rounds. Latest round: $40M Series C (led by Centana Growth Partners, announced April 23, 2026). [cbinsights.com](https://www.cbinsights.com/company/tava-health) - **Key Metric**: Over 500,000 therapy sessions conducted (as of 2024); 97% client satisfaction; 88% of clients report improved mental health after just four sessions. [tavahealth.com](https://www.tavahealth.com/meet-tava-health) - **Notable Investors**: Centana Growth Partners (lead Series C), Catalyst Investors, Springtide Ventures, Peterson Ventures, Blue Heron Ventures, and 10+ additional investors. [cbinsights.com](https://www.cbinsights.com/company/tava-health) - **Growth Signals**: Expanded therapist network; became in-network with major health plans; raised $40M Series C in April 2026 (2 months ago); strong headcount growth (job openings listed on multiple platforms). [cbinsights.com](https://www.cbinsights.com/company/tava-health) | [tavahealth.com](https://www.tavahealth.com/meet-tava-health) ## Competitive Advantages - **Network effects**: A two-sided marketplace with a large, vetted therapist network and growing employer client base. - **Insurance integration**: Deep partnerships with major health plans make therapy affordable and accessible, reducing out-of-pocket costs for users. - **High satisfaction & outcomes**: 97% client satisfaction and measurable improvement in mental health after four sessions create strong word-of-mouth and retention. - **All-in-one platform for therapists**: Free ecosystem that reduces administrative burden, attracting and retaining high-quality providers. ## Strategic Focus - **Expanding employer partnerships**: Seamlessly integrate premium mental health care into employee benefits packages, targeting mid-to-large companies. - **Scaling therapist network**: Continue recruiting licensed providers across all 50 states to ensure diverse, expert-led care. - **Deepening insurance relationships**: Grow in-network status with more health plans to lower costs and increase access. - **Technology & matching**: Improve algorithmic matching and scheduling to reduce time-to-care (currently as fast as 12 hours). [tavahealth.com](https://www.tavahealth.com/) ## Why Work Here - **Culture & mission**: “A world where mental health is a priority” — the team is driven by impact and accessibility. [tavahealth.com](https://www.tavahealth.com/meet-tava-health) - **Benefits** (for full-time employees): - 100% covered employee and dependent health insurance premiums - Free therapy benefit for employees - 12 weeks of gender-neutral paid parental leave - Generous PTO - Competitive salary + equity - Free lunches on Fridays + monthly mental health hour - **Work environment**: Based in Salt Lake City, UT; likely hybrid/remote-friendly given the digital nature of the business and job postings (e.g., Workable, Ashby). [tavahealth.com](https://www.tavahealth.com/meet-tava-health) | [apply.workable.com](https://apply.workable.com/tava-health/) - **Growth stage**: Series C with $73M raised — a well-funded, growth-stage company where employees can have outsized impact. ## Sources 1. [tavahealth.com](https://www.tavahealth.com/) – Company overview, product offerings, mission, satisfaction stats 2. [tavahealth.com/meet-tava-health](https://www.tavahealth.com/meet-tava-health) – Milestones, mission/vision, benefits, therapist network 3. [tavahealth.com/employers](https://www.tavahealth.com/employers) – Employer-facing product details 4. [cbinsights.com/company/tava-health](https://www.cbinsights.com/company/tava-health) – Funding history, total raised, investors, competitors, latest news 5. [apply.workable.com/tava-health](https://apply.workable.com/tava-health/) – Job openings (indicator of growth) 6. [jobs.ashbyhq.com/tavahealth](https://jobs.ashbyhq.com/tavahealth) – Careers page (provided) ## Other roles at Tava Health - [Customer Success Manager](https://feeny.ai/job/customer-success-manager-tava-health-remote-7m8p1cfr9zhk) - [Payer Enrollment Specialist](https://feeny.ai/job/payer-enrollment-specialist-tava-health-remote-qwpw768nmbqy) - [Business Development Representative](https://feeny.ai/job/business-development-representative-tava-health-remote-cbdebwt8q14q) - [Senior Lifecycle Marketing Manager](https://feeny.ai/job/senior-lifecycle-marketing-manager-tava-health-remote-5zamczd3endd)