---
title: 'Provisioning Specialist at Cognism'
canonical: 'https://feeny.ai/job/provisioning-specialist-cognism-skopje-qeqqr1taj60z'
type: 'job'
last_seen: '2026-10-18'
---

# Provisioning Specialist at Cognism

- **Company:** Cognism
- **Location:** Skopje, North Macedonia
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-18
- **Apply:** https://www.cognism.com/jobs?gh_jid=4998389101

## Job description

## WHO ARE WE

Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.

## OUR WORK MODEL

Hybrid: This is a hybrid role, requiring you to work from our local office 2–3 days per week, with flexibility to work remotely on other days.

## YOUR ROLE

As a Provisioning Specialist, you’ll play a key role in ensuring our customers and internal teams have the right access to Cognism’s products and services. You’ll manage account provisioning and user access, support trials, investigate account-related issues, and work closely with teams across the business to resolve requests efficiently and accurately.

This role is ideal for someone who is tech-savvy, detail-oriented, and comfortable working across multiple systems and processes in a fast-paced SaaS environment.

## YOUR CHALLENGES & OPPORTUNITIES

- Manage customer and internal account provisioning through our internal systems, ensuring accurate and efficient account setup, access, and lifecycle management.
- Create and update user accounts with the appropriate access levels, supporting a smooth onboarding experience.
- Verify user and account information to maintain accurate records and support security and compliance requirements.
- Partner with Sales and other customer-facing teams to provision trial and customer accounts accurately and on time, supporting a smooth customer journey.
- Handle internal account setup and provisioning requests across departments, helping teams work efficiently.
- Investigate and troubleshoot account and provisioning-related issues, identifying root causes and driving requests through to resolution.
- Collaborate with Support, Sales, Customer Success, and other internal teams to resolve provisioning requests, account issues, and more complex cases.
- Maintain a high level of accuracy across provisioning activities and follow established processes and usage policies.
- Contribute to global coverage by working in a rotating shift schedule, ensuring continuous support across time zones.

## OUR EXPECTATIONS

- Adapt quickly to new technologies, tools, and processes, and feel comfortable working across multiple systems.
- Organize and multitask effectively in a fast-paced environment, managing competing priorities while maintaining accuracy.
- Approach problems analytically, investigating issues, identifying root causes, and finding effective solutions.
- Communicate clearly with both internal teams and customers, ensuring smooth collaboration and support.
- Be a detail-oriented, proactive self-starter who is intellectually curious, comfortable asking questions, and able to navigate ambiguity.
- Have familiarity with customer support and CRM tools such as Zendesk and Salesforce, or the ability to quickly learn similar platforms.
- Bring 1+ years of experience in a similar role, such as customer service, account management, operations, provisioning, or technical support, ideally within a Software-as-a-Service (SaaS) environment.

If you’re ready to build your career within a supportive, fast-paced team and enjoy combining technology, problem-solving, and customer experience, apply today to become our next Provisioning Specialist.

## WHY COGNISM

At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!

Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.

Here’s what we stand for:

🤝 We Own the Outcome Together. 🤓 We Deeply Understand our Customers. 🏆 We Celebrate Impact Wherever It Comes From.

At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!

## About Cognism

## Company Overview
- **One-liner**: Cognism provides premium B2B sales intelligence and data solutions for revenue teams, with a strong focus on European markets and compliance.
- **Entity Type**: Private, venture-backed (total funding $131.5M)
- **Headquarters**: London, United Kingdom
- **Founded**: 2015
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Sales Intelligence / B2B Data
- **Target customers**: Enterprise and mid-market sales, marketing, and revenue operations teams (B2B, especially those prospecting into EMEA)
- **Mission or purpose**: “Making data more usable” – helping teams become fluent in their data so they can find the right people, move faster, and grow without guesswork.

## Products & Services
- **Sales Intelligence**: Contact and company data with phone-verified mobiles, decision-maker coverage, and actionable signals (intent, hiring, funding).
- **Data-as-a-Service (DaaS)**: Real-time access to verified B2B data via API or batch delivery, powered by a proprietary data fusion engine that combines news, registries, and third-party sources.
- **Data Enrichment**: Fill gaps in CRM/marketing databases, prioritise ICP segments, and keep records accurate with continuous refresh (30-day cycle for director+ data).
- **CRM Enrichment**: Automatically enrich inbound leads so records are complete and routable from the moment they enter the CRM.
- **Compliance Layer**: GDPR and CCPA compliant data sourcing, strong Do-Not-Call coverage, ISO 27001 and SOC2 framework alignment.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of ~GBP 32.9M (LinkedIn estimate); total funding of $131.5M across 10 rounds
- **Notable Investors/Partners**: Not listed in available sources
- **Growth Signals**: Trusted by 4,000+ revenue teams worldwide; operates in 20 countries; offices in London, Boston, Paris, Cologne, Skopje, and Zadar. Note: LinkedIn reports a 17% year-over-year headcount decline (372 employees, -93 people), which may reflect restructuring or strategic shifts.

## Competitive Advantages
- **Compliance-first posture**: Built-in GDPR/CCPA compliance and extensive European Do-Not-Call coverage – a key differentiator for teams selling into EMEA.
- **Phone-verified data**: Additional verification layers on mobile numbers result in up to 3x higher connect rates.
- **European expertise**: Deep understanding of complex European markets, regulations, and local context.
- **Data refresh cadence**: Decision-maker data refreshed every 30 days, ensuring high accuracy.
- **Proprietary AI-driven data fusion**: Stitches hundreds of data points per company and filters through verification layers.

## Strategic Focus
- Raising the standard for B2B data quality and compliance.
- Expanding platform capabilities (signals, enrichment, API) to cover the full data lifecycle.
- Scaling internationally while maintaining a “data fluency” approach – precision over volume.

## Why Work Here
- **Culture**: Values include “deeply understand our customers,” “own the outcome together,” and “celebrate impact wherever it comes from.” Emphasis on trust, ownership, and collaboration.
- **Global team**: Employees across 20 countries with offices in London, Boston, Paris, Cologne, Skopje, and Zadar. Likely hybrid/office-based depending on location.
- **Diversity**: Careers page highlights that a significant portion of the revenue org and overall workforce are women (exact percentages not provided).
- **Growth**: Opportunity to work on a product that powers modern revenue teams; fast-paced environment with real impact.
- **Recruitment note**: Cognism warns of recruitment scams – they only hire for roles in official office locations and never ask for payment.

## Sources
1. [cognism.com/about-us](https://www.cognism.com/about-us)
2. [cognism.com](https://www.cognism.com/)
3. [cognism.com/careers](https://www.cognism.com/careers)
4. [linkedin.com/company/cognism](https://www.linkedin.com/company/cognism)
5. [cognism.com/jobs](https://www.cognism.com/jobs)

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