---
title: 'Provisioning Specialist at WorkWave'
canonical: 'https://feeny.ai/job/provisioning-specialist-workwave-united-states-aby06yrrmhaj'
type: 'job'
last_seen: '2026-09-09'
---

# Provisioning Specialist at WorkWave

- **Company:** WorkWave
- **Location:** United States
- **Compensation:** $50k–$65k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/workwave/74208894-ff03-4122-b90a-fe5ae917f76c

## Job description

WorkWave is a leading provider of SaaS solutions, helping businesses streamline their operations and drive growth through innovative technology. As we continue to expand, we are looking for an experienced Provisioning Specialist to join our Global Professional Services team. In this role, you will lead the strategic alignment, technical enablement, and operational integrity of our SaaS platform implementations for enterprise and growing clients.

We are seeking an analytical, strategic, and proactive Provisioning  Specialist. In this role, you will serve as a key operational strategist and system administrator within our customer onboarding and delivery pipeline. You will exercise independent judgment to design, evaluate, and execute software environment setups, oversee financial processing integrations, and direct client regulatory compliance frameworks.

The ideal candidate evaluates complex operational requirements, establishes scalable workflows, exercises discretion on technical provisioning edge-cases, and collaborates cross-functionally to drive continuous process improvements.

## WHAT YOU'LL DO:

- Systems Architecture & Provisioning Strategy: Evaluate client technical requirements to determine, configure, and execute appropriate WorkWave database environments. Analyze implementation data to continuously optimize configuration methodologies for platform onboarding.
- Financial Activation: Direct the strategy and execution for activating WorkWave Payments functionality across customer accounts, evaluating risk, technical readiness, and financial compliance prior to activation.
- Compliance Management: Formulate and manage client registration strategies for A2P 10DLC text messaging compliance. Serve as the subject matter expert on evolving industry regulations to ensure customer and platform alignment.
- Operational Governance: Establish, maintain, and enforce team governance policy regarding service scope and resource allocation. Analyze incoming service requests, evaluate business impacts, and exercise independent authority to approve, reject, or re-route non-standard requests.
- Cross-Functional Collaboration: Partner with internal teams to troubleshoot provisioning delays and ensure a smooth handoff to customer success.

## WHAT YOU'LL BRING:

- Detail-Oriented Mindset: Strong attention to detail; you rarely let small configuration errors or discrepancies slip through the cracks.
- Discretion & Decision-Making: Proven ability to exercise independent judgment and make key decisions on matters of significance without direct supervision.
- Analytical & Technical Aptitude: Demonstrated capacity to analyze system workflows, evaluate technical trade-offs, and recommend scalable operational solutions.
- Operational Governance: Strong policy formulation and negotiation skills, with the confidence to enforce business standards and operational boundaries.
- Communication Skills: Excellent written and verbal communication skills to communicate with customers and collaborate effectively with internal teams.
- Prioritization: Understands what’s mission critical and what’s trivial, and acts accordingly.
- Boundary & Queue Control: The confidence and assertiveness to challenge incoming requests that do not belong to your team, ensuring operational efficiency.
- Systems Experience: Prior experience managing or analyzing workflows within enterprise CRM platforms (e.g., Salesforce) and SaaS ecosystems.

WHAT YOU SHOULD KNOW ABOUT US:

- We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
- We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
- We openly accept others as they are and build strong partnerships based on trust
- Teamwork and collaboration is key to help our colleagues and customers solve their challenges
- Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

- Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

- We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
- Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
- We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
- Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

## RELAX, WE'VE GOT YOU COVERED:

- Employees can expect a robust benefits package, including health and dental and 401k with company match AND BEYOND...
- Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays
- Up to 4 weeks paid bonding leave
- Tuition reimbursement
- Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- 24/7 access to virtual medical care with Teladoc
- Quarterly awards based on peer nominations
- Regional discounts and perks
- Opportunities to participate in charitable events and give back to the community

## GROW WITH US:

- We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth
- Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
- Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year

JOIN OUR WINNING TEAM!

- 10 Time winner of Best Place to Work in New Jersey by NJBiz!
- WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine
- Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

## About WorkWave

## Company Overview
- **One-liner**: WorkWave provides field service management software, AI-driven operational tools, and fintech solutions for service businesses like pest control, lawn care, landscaping, HVAC, plumbing, cleaning, and security guarding.
- **Entity Type**: Private
- **Headquarters**: Holmdel, New Jersey, USA (with offices in the United Kingdom, Italy, and Australia)
- **Founded**: 1984
- **Founders**: Not publicly available

## Core Business
- **Primary industries**: Field Service Management (FSM) software, SaaS, and embedded fintech for field service verticals
- **Target customers**: B2B, SMB to Enterprise — companies with mobile service teams (pest control, lawn care, landscaping, HVAC, plumbing, cleaning, delivery management, logistics & distribution)
- **Mission or purpose statement**: "To empower the unsung heroes of our communities — the service professionals who keep the world safe, clean, and beautiful, one job at a time" through innovative software and fintech solutions [workwave.com](https://www.workwave.com/company)

## Products & Services
- **CRM & ERP Software**: Core business management platform for field service operations
- **Field Service Management Software**: End-to-end scheduling, dispatch, and job management
- **Routing & Scheduling**: Route optimization and mobile operations tools
- **Mobile Operations**: Mobile-first tools for field technicians
- **Billing & Payments**: Integrated fintech offerings for invoicing, payments, and financial workflows
- **Financial Services**: Embedded fintech services for service businesses
- **Data Insights & Analytics (Wavelytics™)**: Announced February 2025, delivering data-driven insights to optimize business growth and profitability [workwave.com](https://www.workwave.com/company)
- **AI Technology**: AI-driven operational tools embedded across the platform
- **Timekeeping & Payroll**: Workforce management capabilities
- **Sales & Services**: Marketing, sales, and lead generation services for service companies

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Annual revenue of **$404M** (per LinkedIn company data); Total funding of **$8.3M** across 5 prior funding rounds [linkedin.com](https://www.linkedin.com/company/workwave)
- **Customers**: 8,000+ companies served; 350k+ (careers page) / 375k+ (company page) service professionals using the platforms; 20+ products and services [workwave.com](https://www.workwave.com/careers)
- **Notable Investors/Partners**: Specific investor names are not publicly listed in recent sources; partnership with the Science Based Targets initiative (SBTi) for emissions reduction
- **Growth Signals**:
  - Launched **Wavelytics™** analytics product (February 2025)
  - Appointed **Robbie Hobbs as Chief Product Officer** (February 2025) [workwave.com](https://www.workwave.com/company)
  - 40+ years serving the field service industry
  - Global footprint across 7+ countries (careers page) — LinkedIn data reports presence in 12 countries including USA, UK, Italy, Sri Lanka, and Australia

## Competitive Advantages
- **40+ years of deep vertical expertise** across cleaning/janitorial, lawn care, pest control, and security guarding, enabling tailored features for each vertical [workwave.com](https://www.workwave.com/company)
- **Integrated fintech + software stack**: Combines operational software with payments, billing, and financial services — creating a more complete platform
- **AI and data-driven innovation**: Invests in AI operational tools and analytics to help service companies stay ahead
- **Scale and network effects**: 8,000+ companies and 375k+ users create a substantial ecosystem and industry data advantage

## Strategic Focus
- **AI-driven operational tools** and **data-driven insights** (via Wavelytics™) to help service professionals improve profitability
- **Expanding fintech offerings** — payments, billing, and financial services as a growth layer on top of core software
- **Sustainability commitments**: Committed to reducing absolute Scope 1 GHG emissions 42% by 2030 and Scope 3 emissions 25% within the same timeframe, from a 2022 base year, in partnership with SBTi [workwave.com](https://www.workwave.com/company)
- **Product leadership**: Bringing on senior product leadership (CPO Robbie Hobbs) to accelerate platform innovation

## Why Work Here
- **Remote-first Global Work Community**: Described as a "global company with a startup feel, where your ideas matter and your growth is a priority" [workwave.com](https://www.workwave.com/careers)
- **Work model**: Remote-first, with regional offices where in-person team meetings may occur
- **Benefits**: 8 paid holidays, comprehensive medical, dental, and vision packages
- **Culture**: Emphasizes diversity, inclusion, and shared core values; equal-opportunity employer that explicitly encourages applicants who don't meet every qualification to apply
- **Interview process**: Transparent multi-stage process — recruiter call → virtual interview with hiring manager → meet the team → personality assessment; recruiters only use @workwave.com email addresses, and the company warns against scams
- **Scale**: 900 employees across 7 countries (per careers page, though LinkedIn reports 374 employees; conflicting figures likely reflect different counting methods, e.g., LinkedIn may only capture a subset of total headcount)

## Sources
1. [workwave.com - Careers](https://www.workwave.com/careers)
2. [workwave.com - Our Company](https://www.workwave.com/company)
3. [workwave.com - Homepage](https://www.workwave.com/)
4. [jobs.lever.co - WorkWave](https://jobs.lever.co/workwave)
5. [linkedin.com - WorkWave](https://www.linkedin.com/company/workwave)

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