---
title: 'Publisher Operations Analyst at Yext'
canonical: 'https://feeny.ai/job/publisher-operations-analyst-yext-philippines-tyg06sj3mqk2'
type: 'job'
last_seen: '2026-09-08'
---

# Publisher Operations Analyst at Yext

- **Company:** Yext
- **Location:** Philippines
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/yext/jobs/8159736

## Job description

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit [yext.com](http://yext.com).

As a Publisher Operations Analyst, you will be responsible for investigating, escalating, and resolving technical issues across a network of over 200 publishers (Google, Apple, Facebook, Bing, Yelp, etc). We’re looking for someone with a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly. In this role, you’ll work directly with internal stakeholders (Support, Client Success, Operations, Product, and Engineering) as well as external stakeholders (Clients and Publishers). This diverse collaboration will put your ability to appropriately present information for various audiences to the test.

What You’ll Do:

Become a Publisher Specialist –  Master Publisher concepts, workflows, and requirements; continuously learning to stay current in depth and breadth for a product that rapidly evolves both internally and externally

Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse range of difficult client issues across the Yext Publisher Network. Overseeing escalation paths, trends, and operational health

Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening and a clear understanding of the needs of our clients

More Specifically:

- Become an expert in the Yext software and the Yext Publisher Network
- Be a client-facing and publisher-facing representative of Yext
- Liaise with Publishers to manage operational pipelines, drive issue resolution, and appropriately communicate work status to clients
- Work cross-functionally to deliver exceptional service, and ensure we are exceeding client expectations - every time!
- Manage and prioritize multiple inbound requests and drive to completion
- Adhere ticket management strategies and ensure adherence to the SLA
- Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (set KPIs)
- Follow complex processes and understand nuances in order to troubleshoot product and publisher issues
- Refer to and build out internal process documentation; outlining functionality and changes in publisher integrations
- Consolidate and deliver meaningful product feedback to internal stakeholders to drive product improvement
- Synchronize efforts with Engineering and Product teams to scope, test, and implement product features
- Maintain the Yext category taxonomy and handle all aspects of matching categories to new partner and publisher category lists
- Manage our outsourced team, including performing daily checks and providing support for escalated issues
- Use technical tools like SQL, Snowflake, and Scripts to proactively evaluate operational health, audit client accounts, and resolve issues at scale

## What You Have

- BA/BS degree or a similar college-level education
- Eagerness and flexibility to learn and contribute to the team
- Comfortability in working in a fast-paced environment with multiple priorities and responsibilities
- Ability to work quickly and independently with excellent time management and organizational skills required
- Detail-oriented mindset with the patience to work through complex issues
- Outstanding interpersonal skills; along with strong ability to communicate issues across departments and with external contacts while using relevant verbiage
- Proficiency in excel, with experience writing SQL queries
- Preferred: Familiarity with APIs
- Preferred: Basic experience writing scripts to iterate tasks or manipulate data a plus
- Preferred: Proficiency in languages such as Spanish, French, and/or German is a plus

## Why you’ll love it here

- PubOps is a truly collaborative team: While you will be individually responsible for servicing an array of client escalations, the team will be there every step of the way.
- Positive culture is a key indicator of success: We work hard to deliver quality work but are also dedicated to building a strong team culture
- Ownership and responsibility: At each level of the career journey, your ever-growing expertise and hard work will have a direct impact on client experience and the success of Yext products.

## #LI-RK1

#LI-Remote Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete [this form](https://docs.google.com/forms/d/e/1FAIpQLSexIHU2ZCgSpcOcz5DHaL9Eyk0GIqz-AqdbgbdV8ImC74qkWA/viewform?usp=sf_link).

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.

## About Yext

## Company Overview
- **One-liner**: Yext provides an enterprise agentic marketing platform that helps multi-location brands manage and distribute verified business data and content across search engines, directories, social platforms, LLMs, and AI agents.
- **Entity Type**: Public (NYSE: YEXT)
- **Headquarters**: New York City, New York, United States
- **Founded**: 2006
- **Founders**: Howard Lerman, Brian Distelburger, and Brent Metz

## Core Business
- **Primary industry**: Digital presence management / Enterprise marketing technology (MarTech)
- **Target customers**: Enterprise brands with multiple physical locations (e.g., retail, hospitality, healthcare, financial services) – B2B, Enterprise
- **Mission or purpose statement**: “To help brands show up accurately and confidently everywhere customers search” (paraphrased from [yext.com/about](https://www.yext.com/about))

## Products & Services
- **Yext Knowledge Graph**: A central, verified source of truth for every location’s data (hours, services, attributes) that powers all downstream distribution.  
- **Content Generation Agents**: AI-powered agents that create on-brand local pages, social posts, review responses, and email campaigns.  
- **Distribution Agents**: Syndicate content in real time to LLMs, directories, maps, social platforms, and review sites – without aggregator delays.  
- **Scout**: AI analytics that analyze over 10 billion signals monthly across four AI models to identify where and why brands are losing customers.  
- **Developer Platform**: APIs and custom workflow tools to build custom agents and integrate Yext with internal systems.  
- **Listings, Pages, Reviews, Chat, Analytics** – foundational modules for managing digital presence (legacy products now folded into the agentic platform).

All described on [yext.com/index.html](https://www.yext.com/index.html) and [yext.com/about](https://www.yext.com/about)

## Market Standing
- **Valuation/Market Cap**: $922.3 million (as of mid-2025, per LinkedIn data in search results)
- **Key Metric**: Annual Revenue $446.6 million (same source)
- **Notable Investors/Partners**: Yext went public in 2017 on NYSE; notable board includes Michael Walrath (Chair & CEO). No current investor list provided, but IPO was a major milestone. Partners include major brands managing over 4 million locations worldwide.
- **Growth Signals**:
  - Headcount grew 8.5% YoY to 1,007 employees (LinkedIn data in search results)
  - Over 20% of hires in 2024 were internal (career page)
  - Presence in 32 countries with offices in New York, Budapest, Hyderabad, London, Paris, and Washington D.C.
  - Trusted by brands managing 4M+ locations globally

## Competitive Advantages
- **Verified Data Infrastructure**: Yext’s Knowledge Graph is the single source of verified location data, eliminating aggregator delays and inaccuracies.
- **Agentic Marketing Platform**: First-mover in delivering an integrated platform that combines content generation, distribution, and AI performance analytics specifically for multi-location enterprises.
- **Direct Publisher Network**: Content is distributed directly to LLMs, maps, and social platforms without going through aggregators, ensuring speed and consistency.
- **10 Billion Signals Analyzed Monthly**: Scout’s data intelligence provides granular visibility into customer behavior across digital touchpoints.

## Strategic Focus
- **Agentic Marketing**: Yext is betting its future on “agentic” AI – building the infrastructure for brands to manage how AI models and agents discover and present their information. This is the core of the current platform rebrand.
- **Global Expansion**: Offices in EMEA, APAC, and North America; hiring in multiple regions.
- **Product Innovation**: Continued investment in AI, APIs, and custom workflow capabilities to allow enterprises to build proprietary agents on Yext’s foundation.

## Why Work Here
- **Culture & Values**: Emphasizes Customer Centricity, One Team (collaboration), Impact-Driven, and Constructive Candor – open communication and challenging ideas are encouraged.
- **Hybrid Work Model**: Employees work in a hybrid model with offices in major global cities; flexibility to work remotely with periodic in-person connection.
- **Career Growth**: Internal mobility is a priority – over 20% of 2024 hires were from within. Upward Mobility program supports exploring new roles and skills.
- **Benefits**: Comprehensive health insurance (medical, dental, vision), paid parental leave, 401k with match, equity, commuter benefits. Unique perks include free Calm subscription, monthly ClassPass credits, flexible vacation, paid holidays, and sick days.
- **Transparency**: Leadership communicates through newsletters, quarterly company-wide meetings, and post-earnings breakdowns.
- **Engineering & Product Culture**: Strong emphasis on AI and platform development; roles include Platform Consultants, NetSuite Senior Developer, Product Manager, etc. (based on open positions).
- **Overall Employee Rating**: 3.7/5.0 on LinkedIn (956 reviews) – Work-Life: 4.1, Compensation: 3.8, Culture: 3.8, Career: 3.6.

## Sources
1. [yext.com/careers](https://www.yext.com/careers)
2. [yext.com/index.html](https://www.yext.com/index.html)
3. [yext.com/about](https://www.yext.com/about)
4. [linkedin.com/company/yext](https://www.linkedin.com/company/yext)
5. [yext.com/careers/open-positions](https://www.yext.com/careers/open-positions)

## Other roles at Yext

- [Software Engineer](https://feeny.ai/job/software-engineer-yext-new-york-qe051pcfn6ev) — New York, NY
- [Software Engineer](https://feeny.ai/job/software-engineer-yext-london-zrth11kvayab) — London, United Kingdom
- [Specialist, Concierge Services](https://feeny.ai/job/specialist-concierge-services-yext-new-york-ekw7se903kkn) — New York, NY
- [Senior Analyst, Strategic Finance](https://feeny.ai/job/senior-analyst-strategic-finance-yext-new-york-bfsqk5bsej6r) — New York, NY
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-yext-washington-3pnsykg8rvr1) — Washington, DC
- [Sales Coordinator (Bilingual - English/German, M/F/X)](https://feeny.ai/job/sales-coordinator-bilingual-english-german-m-f-x-yext-berlin-d100vgn7bk33) — Berlin, Germany
- [Sales Coordinator](https://feeny.ai/job/sales-coordinator-yext-london-wvjhv74qv833) — London, United Kingdom
- [Platform Consultant](https://feeny.ai/job/platform-consultant-yext-new-york-eh7ecs49z6jh) — New York, NY
- [Senior Cloud Security Engineer](https://feeny.ai/job/senior-cloud-security-engineer-yext-hyderabad-c4znp4vsdm3c) — Hyderabad, India
- [Specialist, Concierge Services](https://feeny.ai/job/specialist-concierge-services-yext-philippines-wz8xm3yvxhs6) — Philippines