---
title: 'QA Analyst - 1518 at Fetch'
canonical: 'https://feeny.ai/job/qa-analyst-1518-fetch-nvypy3k9drb6'
type: 'job'
last_seen: '2026-11-06'
---

# QA Analyst - 1518 at Fetch

- **Company:** Fetch
- **Compensation:** $23–$27/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.lever.co/fetchpackage/91d9fc83-0765-4248-a388-0ba489f3b60e

## Job description

About Fetch: Fetch is a venture-backed company redefining multifamily living through four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash, 24/7 essentials delivered through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living. Our Opportunity: Quality is what keeps our support teams trusted. We are hiring a QA Analyst to administer quality assurance for our support organization as part of the Learning and Development team, covering our three main support teams: Claims, Customer Support, and Partner Success. Beyond grading individual conversations, this role sets the course for what is going well and what needs attention, turning what we see in the conversations into the training and process changes that raise the quality of every support team.

What you’ll bring to this job:

- Grade support conversations at scale using our QA software, applying a consistent standard across every support team.
- Work through the grading data to identify the key trends and behaviors that signal whether an agent is struggling or a process is struggling.
- Partner with the Learning and Development team to turn those findings into the right training and process changes, closing the loop between quality and learning.
- Deliver feedback directly, either to the agent or to their supervisor, so the supervisor has a full picture of where the agent is strong and where they need support.
- Help conduct live training for agents, supporting the team in delivering the onboarding and ongoing learning that Learning and Development develops.
- Maintain the QA scorecard and scoring standards and take part in calibration, so grading stays consistent and fair across every reviewer and team.
- Report QA results on a regular cadence and track how agents and teams are trending over time, so leadership and Learning and Development can see where to focus.
- Apply strong critical thinking to get to the root of why quality issues are happening, not just what is happening, and propose the right fix.

What we'll deliver on:

- Competitive Compensation – Your expertise and impact are recognized and rewarded

- Comprehensive Benefits Package – Medical, Dental, and Vision coverage for you and your family

- Plan for Your Future – 401(k) plus AD&D, Short-Term, and Long-Term Disability coverage

- Unlimited PTO – Take the time you need to recharge and bring your best self to work

- Work That Makes an Impact – Help shape the future of our operations, teams, and growth

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

## About Fetch

## Company Overview
- **One-liner**: Fetch is a centralized community services platform that manages packages, valet trash, storage, and market delivery for multifamily apartment communities.
- **Entity Type**: Private (Series C+; total funding $184.8M)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2016
- **Founders**: Michael Patton (CEO)

## Core Business
- **Primary industries**: Freight and package transportation; multifamily property management services.
- **Target customers**: B2B (property managers, apartment communities) and B2C (residents).
- **Mission/Purpose**: “Unify the daily services that shape the resident experience” by moving operations offsite and managing them end to end.

## Products & Services
- **Package Management**: Offsite package receiving, logging, and scheduled direct-to-door delivery with photo proof. Replaces on-site package rooms and lockers.
- **Valet Trash**: Tech-powered trash pickup 5–7 nights per week with AI routing and real-time tracking; includes automated backup coverage for missed pickups.
- **Storage**: Full-service, car-free storage with pickup, storage, billing, and resident support handled offsite.
- **Market**: Same-day delivery of groceries and everyday essentials, integrated into the Fetch platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metrics**: Annual Revenue $30M (private); Total Funding $184.8M (including Series C of $50M in July 2021).
- **Notable Investors/Partners**: Series C involved 8 investors (names not publicly listed); 1,500+ service partners across 25+ markets.
- **Growth Signals**: Supports 400,000+ apartment homes across 1,250+ communities in 25 major markets; delivered 50M+ packages; headcount grew 4.4% YoY to 182 employees.

## Competitive Advantages
- **Offsite operations** remove package management workload from onsite teams (saves average 54+ hours/month per 300-unit property).
- **No hardware installation** (lockers, rooms) – launches in weeks with zero friction.
- **Tech-powered logistics** with AI routing, in-app proof of work, and real-time tracking.
- **National scale with local execution** – same platform across 25+ markets.

## Strategic Focus
- **Expand service lines**: Storage, Market, and Valet Trash are newer offerings being scaled alongside core package management.
- **Deepen portfolio penetration**: Target larger property management groups and national portfolios.
- **Continuous operational efficiency**: Use data and automation to reduce costs and improve reliability.

## Why Work Here
- **Culture highlights**: Careers page emphasizes “solving real problems” and “building the future of apartment living.” Offers family medical leave, dental insurance, Flexible Spending Account (FSA), and Employee Assistance Program (EAP).
- **Work policy**: Not explicitly stated as remote/hybrid; HQ in Austin with additional warehouse/office locations in Austin. Corporate roles likely in-office; warehouse and driver roles are on-site.
- **Salary ranges**: Operations $65,548/yr, Customer Service $41,663/yr (from LinkedIn data).
- **Engineering culture**: Small technical team (13% in tech roles); CTO Boone Putney and Lead Front-End Engineer Benjamin Padula on staff.
- **Employer rating**: 2.6/5 on LinkedIn (154 reviews) – low scores on culture (2.4) and career growth (2.2); higher on compensation (2.8).

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/fetch-package-delivery)
2. [Lever Careers Page](https://jobs.lever.co/fetchpackage)
3. [Built In Austin – Fetch Profile](https://builtin.com/company/fetch-package)
4. [Fetch Services Page](https://fetchpackage.com/communities-services/)

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