---
title: 'QA & Authorisation Handler at ClaimSorted'
canonical: 'https://feeny.ai/job/qa-authorisation-handler-claimsorted-united-kingdom-hsb6ftgc8x45'
type: 'job'
last_seen: '2026-09-16'
---

# QA & Authorisation Handler at ClaimSorted

- **Company:** ClaimSorted
- **Location:** United Kingdom
- **Compensation:** £25k–£35k
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.ashbyhq.com/claimsorted/378d33b9-b0dc-45e9-a5f0-d18689e63fc8

## Job description

Turning risk into opportunity Human progress runs on a single trade: risk for opportunity. Every venture worth doing - a new business, a new home, an exciting trip - means accepting the chance it goes wrong. Insurance is what lets us take those chances anyway, and the claim is the moment it either delivers on that promise or fails to. We're rebuilding that moment. ClaimSorted is an AI-native claims solution for insurers and large corporates that resolves claims faster, fairer, and more reliably than the industry ever has. Handle risk that well, and people are free to take on more of it - that's how you push society toward opportunity: not by eliminating risk, but by making recovery so fast and certain it stops being a reason to hold back. We're one of the fastest-growing InsurTechs - scaling 10x YoY, processing hundreds of millions in claims payouts, and backed by the world's leading investors: Y Combinator, Atomico, and Eurazeo.

## What we are looking for

We are looking for a confident, analytical and detail-focused QA & Authorisation Handler to join our Technical Claims Support Team. You will provide a key technical control across our claims operation, completing Quality Assurance reviews and reviewing claim settlements at the authorisation stage. As the final line of defence before a claim settlement is approved, you will be responsible for independently reviewing the claim, evidence, policy coverage and settlement calculation before making the decision to authorise, pass back or escalate. This requires confidence and strong technical judgement. You must be comfortable making decisions, challenging claim assessments where something does not look right and clearly explaining the reasoning behind your decision. The role goes beyond identifying individual errors. You will use findings from QA and authorisations to identify potential financial leakage, recurring handling issues, process and control gaps and emerging trends across the claims operation. You will be comfortable using data to understand where issues are occurring, identify root causes and turn findings into practical improvements to processes, controls, guidance and training. As ClaimSorted works across a range of insurance products and partners, you will need to be adaptable and confident moving between different products, policy wordings, processes and priorities while maintaining consistently high standards. As part of the wider Technical Claims Support Team, you will also support other technical claims activities where required.

## Responsibilities

- Review claim settlements at authorisation stage across all ClaimSorted products, acting as the final line of defence before payment is approved.
- Independently review policy coverage, supporting evidence and settlement calculations, making confident decisions to authorise, pass back or escalate.
- Complete Quality Assurance reviews across all products, ensuring claims are handled accurately, fairly and in line with policy, partner and internal requirements.
- Identify and prevent financial leakage, incorrect settlements and other customer or financial risks.
- Provide clear, constructive and evidence-based feedback to Claims Handlers, confidently challenging decisions where required.
- Use QA, authorisation and leakage data across products to identify trends, recurring errors, training needs and process or control gaps.
- Support improvements to claims processes, guidance and controls based on findings and root-cause analysis.
- Maintain accurate records of decisions and findings while effectively managing and prioritising QA and authorisation workloads.
- Build and maintain the technical knowledge required to work confidently across all ClaimSorted product lines, partners and processes.
- Work collaboratively across Claims Operations and the wider Technical Claims Support Team.

## Skills and Experience Required

- +2 years experience completing claim authorisations within an insurance claims team is essential, with responsibility for reviewing and making decisions on claim settlements.
- +3 years experience working across two or more of the following product lines within a claims role: Pet, Travel, Property, Auto, Gadget or similar insurance products.
- Strong technical claims knowledge, with the confidence to independently review, challenge and make evidence-based decisions.
- Excellent attention to detail, particularly when reviewing policy coverage, supporting evidence and settlement calculations.
- Strong analytical skills, with experience identifying financial leakage, trends, recurring errors and process or control gaps.
- Able to confidently provide clear, constructive feedback and explain the rationale behind decisions.
- Highly organised and able to prioritise a varied workload based on risk, value and urgency.
- Adaptable and comfortable learning new products, policy wordings and processes in a fast-paced environment.

Mission To act as a final line of defence within the claims settlement process, ensuring claim outcomes are accurate, fair and supported by policy and evidence before settlement is authorised. The QA & Authorisation Handler will use strong technical judgement and independent decision-making to protect customer outcomes and financial performance, identifying errors, potential leakage and operational risks before they result in incorrect settlements. Through Quality Assurance, data analysis and trend identification, the role will also identify wider knowledge, process and control gaps and help turn individual findings into sustainable improvements across Claims Operations

## Compensation & Benefits

- Competitive salary beyond the industry standard
- Quarterly performance bonus: up to 15% of quarterly salary
- Equity participation: stock options as an early-stage team member
- Health insurance
- Pension contributions
- 28 days annual leave
- Accelerated promotion track in a high-growth environment

## About ClaimSorted

## Company Overview
- **One-liner**: ClaimSorted is a tech-enabled Third Party Administrator (TPA) that combines AI and human expertise to help insurance companies outsource and streamline their claims processing.
- **Entity Type**: Private (Seed stage – raised $16.3M total; Y Combinator Summer 2024)
- **Headquarters**: London, UK (primary) and New York, NY, USA (secondary office)
- **Founded**: 2024
- **Founders**: Pavel Gertsberg (CEO) and German Mikulski (CTO)

## Core Business
- **Primary industries**: Insurance (property & casualty, accident & health, warranty)
- **Target customers**: Insurance carriers, MGAs (Managing General Agents) – B2B, mid-market to enterprise
- **Mission or purpose statement**: “Turning claims into your advantage” by delivering a five-star policyholder experience while reducing operational and indemnity costs.

## Products & Services
- **Claims Processing Platform** (SaaS + Managed Service): End-to-end claims administration including first notice of loss (FNOL), assessment, and payment. Integrates customisable workflows per policy wording.
- **Fraud Detection** (AI/Algorithmic): Proprietary algorithms flag unusual patterns, document tampering, and excessive costs; also surfaces subrogation and recovery opportunities.
- **Policyholder Experience (White-Label Portal)**: Custom-branded eNOL and claims portal for policyholders to track status, upload documents, and communicate.
- **Reporting & Insights**: Daily, weekly, monthly reports or live data feeds via SFTP/API; also provides underwriting insights.
- **Lines of Business Supported**: Commercial & Personal Property, General Liability, Accident & Health (including Travel), Commercial & Personal Auto, Small Commercial, and Warranty.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $16.3M (Seed VC – last raised $13.3M ~9 months ago)
- **Notable Investors/Partners**: Y Combinator (Batch Summer 2024, primary partner Tom Blomfield); no other named institutional investors in public sources.
- **Growth Signals**: 
  - Team size of 20 (as of mid-2024)
  - Trusted by 30+ carriers and MGAs
  - Key operational metrics: below 1.2% claims leakage, below 1.0% reopen rates, claims cycle times 3× faster than industry averages.

## Competitive Advantages
- **AI‑first approach**: Combines proprietary automation with experienced adjusters, reducing manual effort and human error.
- **Low leakage & reopen rates**: Audited performance metrics significantly better than traditional TPAs.
- **Customisable white‑label experience**: Full brand control for insurers, improving customer satisfaction.
- **Multi‑line expertise**: Supports property, liability, auto, accident/health, and warranty under one platform.

## Strategic Focus
- Scale the platform to support more lines of business and geographies (notably EU expansion via Dublin office).
- Deepen AI capabilities for fraud detection and automated decision-making.
- Grow the team (actively hiring across engineering, claims, and go-to-market roles).

## Why Work Here
- **Culture**: Described as an “AI-first TPA” at an early stage (20 employees); founders previously built and scaled Fluffy, a pet insurance company, giving deep domain experience.
- **Work Environment**: Hybrid – employees split time between on‑site (New York and London offices) and remote. Typical on‑site expectation not specified but “hybrid” per Built In.
- **Notable Perks**: As an early‑stage Y Combinator startup, the appeal is ownership, impact, and shaping the future of claims. Hiring for roles like Product Engineer, AI Engineer, and Founding Account Manager.
- **Engineering Culture**: Strong emphasis on AI and full‑stack product development; CTO German Mikulski previously built AI systems processing $100M+ at Deutsche Bank.

## Sources
1. [claimsorted.com](https://www.claimsorted.com/) – Official website (product offerings, performance metrics, offices)
2. [ycombinator.com](https://www.ycombinator.com/companies/claimsorted) – YC company profile (founding date, founders, team size, batch, primary partner)
3. [cbinsights.com](https://www.cbinsights.com/company/claimsorted) – CB Insights profile (total raised, stage, location)
4. [builtin.com](https://builtin.com/company/claimsorted) – Built In company overview (employee count, hybrid policy, office locations)
5. [ycombinator.com/jobs](https://www.ycombinator.com/companies/claimsorted/jobs) – YC jobs page (open roles, founder descriptions, work culture)

## Other roles at ClaimSorted

- [Claims Handler - Pet - with APA/CIP Qualification (UK/IRL)](https://feeny.ai/job/claims-handler-pet-with-apa-cip-qualification-uk-irl-claimsorted-united-kingdom-fswsvdbx11za) — United Kingdom
- [Quality Assurance Handler](https://feeny.ai/job/quality-assurance-handler-claimsorted-dallas-ra7yacx5r9e4) — Dallas, TX
- [Complaints Specialist (UK/IRE) - APA/CIP Qualified](https://feeny.ai/job/complaints-specialist-uk-ire-apa-cip-qualified-claimsorted-ireland-gt7051c166gs) — Ireland
- [Claims Solutions Partner](https://feeny.ai/job/claims-solutions-partner-claimsorted-new-york-442b2gn0kmt2) — New York, NY
- [Founding Community & Marketing Manager](https://feeny.ai/job/founding-community-marketing-manager-claimsorted-new-york-466nnx8mmd9z) — New York, NY
- [Claims Handler – Auto (Bodily Injury)](https://feeny.ai/job/claims-handler-auto-bodily-injury-claimsorted-dallas-jxjddhdp5528) — Dallas, TX
- [Special Projects Associate // London](https://feeny.ai/job/special-projects-associate-london-claimsorted-london-9se5fa5cst6z) — London, United Kingdom
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-claimsorted-new-york-5vz4bmvz176h) — New York, NY
- [Team Leader - Technical Claims](https://feeny.ai/job/team-leader-technical-claims-claimsorted-united-kingdom-qsn3a39dajv4) — United Kingdom
- [Claims Handler – Travel](https://feeny.ai/job/claims-handler-travel-claimsorted-united-kingdom-q857cmnzr3d5) — United Kingdom