---
title: 'QA Chapter Lead at Impact.com'
canonical: 'https://feeny.ai/job/qa-chapter-lead-impact-com-cape-town-crxev8wq3ks8'
type: 'job'
last_seen: '2026-09-13'
---

# QA Chapter Lead at Impact.com

- **Company:** Impact.com
- **Location:** Cape Town, South Africa
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-13
- **Apply:** https://job-boards.greenhouse.io/impact/jobs/8612244002

## Job description

## About impact.com

[impact.com](http://impact.com/) is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates,[impact.com](http://impact.com/) empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust,[impact.com](http://impact.com/) helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on[impact.com](http://impact.com/) to power more than 225,000 partnerships that deliver measurable business results.

Your Role at[impact.com](http://impact.com):

The QA Chapter Lead sets the quality bar across our IO and AI groups and makes engineering teams the owners of it. This is a leadership role built on influence rather than a separate reporting line: you raise the standard of quality by shaping how teams design, build, and ship, by coaching engineers to own testing end to end, and by building the tooling and evaluation systems that make quality the path of least resistance. You will treat quality as an engineering discipline embedded in every team, not as a downstream gate a dedicated QA person is responsible for. The role deliberately spans two very different delivery contexts. The IO group builds deterministic platform software: integrations, ETL pipelines, APIs, and the performance and security concerns that come with them. The AI group builds non-deterministic, agentic products where correctness, safety, cost, and latency are all quality dimensions and where traditional test scripts do not apply. You will build one quality discipline that works across both.

What You'll Do:

As a QA Lead for the platform group, you will lead a critical function focused on both the technical infrastructure and the human element of Quality Assurance.

Your responsibilities will include:

1. Set the quality bar and the operating model

- Define what "good" looks like across both groups, and make engineers the owners of that bar rather than the QA function.
- Shift quality upstream, from a downstream gate into how teams scope, design, and build, so that testing is part of engineering rather than a phase after it.
- Establish quality signals teams actually use to make decisions (escaped defects, mean time to detect, confidence to ship, change failure rate) over vanity metrics like raw test-case counts.
- Drive continuous improvement of how the groups engineer for quality, and retire practices that no longer earn their keep.

1. Lead the chapter, not a QA queue

- Grow a cross-group chapter and community of practice for quality engineering spanning IO and AI, aligning standards without centralising the work.
- Coach engineers to own testing for their own work, increasingly with agents doing the heavy lifting. Lead through standards, reviews, pairing, and reusable patterns rather than by running a separate QA backlog that work is handed off to.
- Raise the floor for everyone: onboarding, patterns, reusable harnesses, and the internal enablement that lets any engineer test well by default.
- Provide technical mentorship and feedback that grows quality capability inside the engineering teams.

1. Quality engineering in the agentic age

- Treat agents as first-class contributors to testing: generating tests, test data, and exploratory coverage, triaging failures, and widening coverage, with humans designing the harnesses, guardrails, and reviews that keep them honest.
- Build the evaluation systems for AI products: evals, regression suites for non-deterministic output, and safety, hallucination, and guardrail testing, alongside strong classic automation for the platform.
- Own the tooling, harnesses, and CI/CD guardrails that make the quality bar automatic rather than a matter of individual diligence.
- Stay ahead of where AI-assisted testing and agentic engineering are going, and bring the useful parts back into both groups.

1. Test strategy across two contexts

- For the IO platform: functional, regression, integration, performance, and security testing, with strong automation and quality gates in CI/CD.
- For AI products: eval-driven testing for non-deterministic and agentic behaviour, including prompt and behaviour regression, safety, and cost and latency as first-class quality signals.
- Ensure risk-based coverage in both, so effort follows blast radius rather than spreading evenly.
- Make release readiness a team decision backed by shared signals, with your discipline setting the standard for what "ready" means.

1. Influence and collaboration

- Partner with Engineering Leads and Product Managers to move quality left and to design in testability and clear acceptance criteria from the start.
- Communicate quality posture, risks, and the signals behind them to stakeholders, and inform go/no-go decisions with data while ownership stays with the teams.
- Partner with QA platform and enable the ability to evaluate and adopt next-generation tools and techniques for the discipline.

Essential requirements:

- 5+ years of experience in Quality Assurance and/or Software Development
- Engineering in Test (SDET) background, with a strong background in test automation and platform development.
- Champion of Quality: Proven track record of owning and upholding the absolute standard of software quality for an entire group or department.
- Leadership through influence: a track record of raising quality across teams you did not directly manage, by setting standards and coaching rather than by owning a central QA queue.
- A multiplier, not a gatekeeper: proven ability to make other engineers own and raise quality, so the bar holds without you personally testing everything or acting as the release gate.
- Agentic AI expertise: Practical familiarity with putting AI at the forefront to improve engineering workflows, including experience with MCPs, Agents and Agent Skills, and utilizing/building testing harnesses.
- Testing AI systems: practical experience evaluating non-deterministic or agentic products, for example building eval harnesses and regression suites for LLM or agent behaviour, and testing for safety and guardrail failures.
- Infrastructure foundations: strong understanding of cloud ecosystems, containerisation (Docker), ETL pipelines, and API endpoints.
- Deep expertise in testing methodologies, tools, and frameworks (e.g. Playwright, Selenium, TestRail, API testing, CI/CD integration).
- Excellent communication and influence, with the ability to align engineers, product, and leadership around a quality bar they choose to own.
- Proactive, first-principles mindset, always looking for ways to improve quality, flow, and developer experience rather than to add process.

Nice-to-have requirements:

- Experience leading test framework or tooling migrations.
- Familiarity with OWASP guidelines and security testing tools.
- Interest in SRE principles and treating reliability as a quality concern.
- Experience embedding quality practices into teams that had none, or moving a team off a dedicated-QA model.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

## About Impact.com

## Company Overview
- **One-liner**: Impact.com is the world’s leading partnership management platform, enabling enterprises to discover, manage, track, and optimize all types of partnerships—from affiliates and influencers to strategic brand alliances—powered by AI and a $100B+ commerce network.
- **Entity Type**: Private (Growth-stage, backed by prominent venture capital)
- **Headquarters**: Santa Barbara, California, USA
- **Founded**: 2008
- **Founders**: David A. Yovanno (CEO), Todd Crawford, and others

## Core Business
- **Primary industry/industries**: Partnership Marketing Technology (SaaS), Affiliate Marketing, Influencer Marketing, Commerce Technology
- **Target customers**: B2B, Enterprise (over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics)
- **Mission or purpose statement**: To create impact through partnerships by transforming the way enterprises manage and optimize all types of partnerships.

## Products & Services
- **Impact.com Platform (Core SaaS)**: An AI-native, all-in-one partnership management platform that unifies affiliate, creator, and referral programs. It covers the full partnership lifecycle: Discover & Recruit, Track, Engage, Contract & Pay, Protect & Monitor, and Optimize.
- **TrueLink™**: A proprietary cross-device tracking technology that provides a complete view of the customer journey while prioritizing privacy.
- **AI-Powered Optimization**: Predictive analytics and machine learning tools to evaluate partner value, assess customer lifetime value, and optimize performance across the partnership network.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company has raised significant growth capital from top-tier investors.
- **Key Metric**: Over 5,000 global brands use the platform, managing more than 225,000 active partnerships. The platform powers over $100B in partnership commerce annually.
- **Notable Investors/Partners**: Backed by prominent venture capital firms (specific names not listed in provided sources, but widely reported as including growth equity investors). Key customers include Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.
- **Growth Signals**: 1,000+ employees across 21 global offices; 20+ nationalities represented; actively hiring for 84+ roles across engineering, data science, product, marketing, and sales; expanding AI capabilities (e.g., Internal Systems Engineer for Applied AI, Principal Data Scientist for Fraud Modelling).

## Competitive Advantages
- **All-in-One Platform**: Unifies affiliate, influencer, and referral programs in a single dashboard, eliminating the need for multiple tools and fragmented data.
- **AI-Native & Data-Rich**: Leverages AI to predict partner value, assess customer lifetime value, and optimize performance, powered by a network of over $100B in partnership commerce.
- **Full-Stack Protection**: Built-in fraud detection, compliance monitoring, and traffic quality analysis to protect brand integrity and maximize ROI.
- **Proprietary Tracking (TrueLink™)**: Cross-device, privacy-first tracking that provides a complete picture of partner-driven conversions.
- **Scale & Trust**: Trusted by over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.

## Strategic Focus
- **AI-First Innovation**: Deep investment in AI and machine learning, including roles for Applied AI, Next Gen Recommendation Systems, and Fraud Modelling, to further automate and optimize partnership performance.
- **Global Expansion**: Continued growth of its 21 global offices and hiring across North America, Europe, Asia, and Africa to support a diverse, international customer base.
- **Platform Unification**: Driving the industry shift from siloed affiliate, influencer, and referral tools to a single, unified partnership management platform.
- **Enterprise Scale**: Deepening relationships with large enterprise clients and expanding the platform’s capabilities to serve the world’s biggest brands.

## Why Work Here
- **Culture & Mission**: Described as a global community of “growth technologists” who are adaptable, passionate, and collaborative. The company emphasizes science and technology to create transformational growth.
- **Remote/Hybrid/Office Policy**: Flexible working policy with work-from-home opportunities. Many roles are listed as hybrid or remote (e.g., “Hybrid” in New York City, “Remote (US)”). The policy is tailored to each role and location.
- **Notable Perks**:
    - **Work-Life Balance**: Flexible, unlimited time-off policy.
    - **Family Matters**: Paid family leave for both birthing and non-birthing parents.
    - **Health & Wellness**: Inclusive, comprehensive healthcare plans for employees and their families.
    - **Financial Growth**: Company-matched retirement plans and company stock options.
    - **Professional Development**: A wide variety of professional development courses and training.
    - **Global Community**: 20+ nationalities represented; strong emphasis on diversity, equity, and inclusion.
- **Engineering Culture**: Heavy investment in AI, data science, and platform engineering. Roles include Data Scientist (Next Gen Recommendation Systems), Principal Data Scientist (Fraud Modelling), and Internal Systems Engineer (Applied AI), indicating a sophisticated, data-driven engineering environment.

## Sources
1. [impact.com](https://impact.com/)
2. [impact.com About](https://impact.com/about/)
3. [impact.com Careers](https://impact.com/careers/)
4. [impact.com Greenhouse Job Board](http://job-boards.greenhouse.io/impact)
5. [impact.com LinkedIn](https://www.linkedin.com/company/impactdotcom)

## Other roles at Impact.com

- [QA Chapter Lead](https://feeny.ai/job/qa-chapter-lead-impact-com-columbus-8syfk1dwxn6a) — Columbus, OH
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-impact-com-madrid-9v8bfnvnqfcb) — Madrid, Spain
- [Associate Manager, Academy Operations](https://feeny.ai/job/associate-manager-academy-operations-impact-com-cape-town-wp8jrr0gtxry) — Cape Town, South Africa
- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-impact-com-seattle-b8qmq59zvyqx) — Seattle, WA
- [Creator Productivity Associate](https://feeny.ai/job/creator-productivity-associate-impact-com-cape-town-72e31326k92y) — Cape Town, South Africa
- [Senior QA Engineer](https://feeny.ai/job/senior-qa-engineer-impact-com-santa-barbara-qh05vmk11kz8) — Santa Barbara, CA
- [Technical Services Engineer III](https://feeny.ai/job/technical-services-engineer-iii-impact-com-victoria-d4zwvs750d9a) — Victoria, Canada
- [MySQL Database Administrator](https://feeny.ai/job/mysql-database-administrator-impact-com-columbus-pydtef74tr0w) — Columbus, OH
- [Creator Solutions Account Manager](https://feeny.ai/job/creator-solutions-account-manager-impact-com-new-york-mehjryejnbr7) — New York, NY
- [Affiliate Retail Media Growth Manager](https://feeny.ai/job/affiliate-retail-media-growth-manager-impact-com-new-york-kpe37qa3t3rq) — New York, NY / Santa Barbara, CA / Seattle, WA / Columbus, OH