---
title: 'QA, Content & Training Associate at Bloom & Wild Group'
canonical: 'https://feeny.ai/job/qa-content-training-associate-bloom-wild-group-amsterdam-qxsrygg1xkpt'
type: 'job'
last_seen: '2026-11-05'
---

# QA, Content & Training Associate at Bloom & Wild Group

- **Company:** Bloom & Wild Group
- **Location:** Amsterdam, Netherlands
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/bloomon/b62f1f16-cc6c-42c5-8549-a20df5243f02

## Job description

Quality Assurance & Evaluation (~50% of time)

- Ticket Grading: Evaluate a target quantity of customer support interactions weekly/monthly across all channels to ensure alignment with our internal QA standards.

- Impact & Action: Translate grading data into actionable feedback, identifying patterns, skill gaps, and opportunities to improve CSAT, overall team QA scores and customer experience.

- Calibration Leadership: Lead and own QA calibration sessions with BPO Team Leaders (CDX) and internal CD team members to ensure consistent grading standards.

- Auto-QA Bot Auditing: Partner in reviewing, auditing, and validating the output of our new AI Auto-QA tools to ensure accuracy and legitimacy as the technology develops.

Live Customer Support & Engagement (~10% of time)

- Ticket Handling: Maintain a small, regular allocation of direct ticket time on Zendesk to stay grounded in customer needs, operational workflows, and real-time team processes.

- Peak Period Support: Role-model team standards by actively responding to customer inquiries during key business peak periods.

Content, Knowledge Management & Training (~40% of time)

- Knowledge Owner: Manage, edit, and optimise internal knowledge base (KB) documentation, training materials, and macros to ensure accurate and up-to-date guidance and resources.

- Training & Coaching: Audit existing learning resources, build new content, and deliver refresher training sessions for internal team members based on QA findings.

- Cross-Functional Collaboration: Partner with CDX to address training gaps. Over time, assist with onboarding training and coaching across BPO seasonal teams.

Targets & Expectations

- Grading Consistency: Consistently hit established weekly/monthly ticket grading quotas.

- Knowledge Accuracy: High accuracy, relevance, and regular maintenance of Knowledge Base content and macro libraries.

- Auto-QA Accuracy: Timely feedback loops and error auditing to assist in the successful adoption of automated QA tooling.

✅ You’ll love this role if you…

- Language Skills: Fluent in Dutch or German, with full professional working proficiency in English.
- Target-Driven Mindset: Comfortable working toward and consistently achieving specific numerical targets (e.g. ticket volume, grading output), and familiarity with using G-Suite or similar software.
- Customer Delight Focus: Previous experience in a customer-facing role (e.g., Customer Support, CX, or QA) with some experience of standard tools like Zendesk.
- Communication & Coaching: Strong feedback skills with the ability to lead calibration sessions, facilitate workshops, and coach peers constructively.

- Nice-to-Haves

- Experience working with or evaluating AI-driven support tools / Auto-QA platforms.

- Prior experience in training creation or content management for customer care teams.

- Experience working in an environment which has both internal and external teams.

## About Bloom & Wild Group

## Company Overview
- **One-liner**: Bloom & Wild Group is Europe’s largest direct-to-consumer flower and gifting company, delivering letterbox flowers, plants, and curated gifts through a family of brands.
- **Entity Type**: Private (Series D – £75 million round in 2021 led by General Catalyst)
- **Headquarters**: London, United Kingdom (Vox Studios, Vauxhall)
- **Founded**: 2013
- **Founders**: Aron (co-founder, surname not provided in sources)

## Core Business
- **Primary industry**: Online retail, flowers & gifting, direct-to-consumer (DTC)
- **Target customers**: B2C – individuals sending gifts to friends and family
- **Mission / purpose**: “To make life a little more thoughtful and beautiful” [bloomandwild.com/about-us](https://www.bloomandwild.com/about-us)

## Products & Services
- **Letterbox Flowers**: Signature flowers designed to fit through a standard letterbox, shipped directly to recipients.
- **Plants & Indoor Greenery**: Potted plants, succulents, and plant care accessories.
- **Curated Gifts**: Cakes, candles, new baby gifts, and other thoughtful add‑on products.
- **Multi‑Brand Platform**: Operates three brands – Bloom & Wild (UK), bloomon (Netherlands), Bergamotte (France) – covering eight European countries.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metrics**:
  - Annual Revenue: ~$140.8M (LinkedIn estimate, 2024) [linkedin.com/company/bloom-&-wild](https://linkedin.com/company/bloom-&-wild)
  - Total Funding: £75 million Series D (2021) + earlier rounds (9 total rounds)
  - Orders Fulfilled: Over 20 million (as of 2021) [bloomandwild.com/careers](https://www.bloomandwild.com/careers)
- **Notable Investors / Partners**:
  - General Catalyst (backers of Airbnb and Deliveroo)
  - Index Ventures (investors in Wise and Glossier)
- **Growth Signals**:
  - Acquired bloomon (Netherlands) and Bergamotte (France) in 2021, becoming Europe’s largest online flower business.
  - Headcount: 209 employees (+4% YoY) [linkedin.com/company/bloom-&-wild](https://linkedin.com/company/bloom-&-wild)
  - Certified B Corporation with a B Impact score of 106.5 (median 50.9) [bcorporation.net](https://www.bcorporation.net/en-us/find-a-b-corp/company/bloom-wild-group)
  - Committed to Net Zero by 2045; 100% recyclable/compostable packaging.

## Competitive Advantages
- **Letterbox innovation**: Pioneered the “letterbox flower” concept, reducing failed deliveries and increasing convenience.
- **Proprietary technology & data**: In‑house tech stack powers e‑commerce, production, and fulfilment across three brands.
- **Strong supply chain**: Responsible sourcing and direct relationships with growers.
- **Multi‑brand, multi‑country**: Offers scale and local relevance across eight European markets.
- **B Corp certification**: Distinguishes the company as a purpose‑driven, sustainable brand.

## Strategic Focus
- **Sustainability**: Moving toward Net Zero by 2045, with carbon budgets for bouquets and CO₂ reduction certification.
- **Range expansion**: Growing into plants, cakes, candles, and other gifts while maintaining core flower business.
- **Customer delight**: Leading the “Thoughtful Marketing Movement” to encourage ethical marketing practices.
- **Talent & culture**: Investing in DEI (via Champions Network, independent audit) and employee growth (Bloom & Learn framework).

## Why Work Here
- **Culture & values**: Emphasises kindness, belonging, and “doing things more thoughtfully”. Independent DEI audit confirmed strong foundations.
- **Flexible working**: Core hours 10am–4pm; hybrid model agreed with manager; some teams in‑office daily, others connect quarterly.
- **Perks**: 25 days holiday + birthday off + option to buy 5 extra days; health cash plan; mental health support; yoga/fitness classes; equity options; enhanced family leave; cycle‑to‑work scheme.
- **Growth**: Transparent Growth Framework, internal training (Bloom & Learn, Bloom & Lead), learning budgets, mentoring, and inspirational speaker series.
- **Locations**: London HQ (Vox Studios), UK Innovation Centre (Nuneaton), Amsterdam, Paris, and other European hubs.
- **Interview process**: Uses AI note‑taking tool to speed up hiring; typically includes an informal chat, hiring manager interview, task, and leadership conversation.

## Sources
1. [bloomandwild.com/careers](https://www.bloomandwild.com/careers)
2. [linkedin.com/company/bloom-&-wild](https://linkedin.com/company/bloom-&-wild)
3. [bcorporation.net](https://www.bcorporation.net/en-us/find-a-b-corp/company/bloom-wild-group)
4. [jobs.lever.co/bloomon](https://jobs.lever.co/bloomon)
5. [bloomandwild.com/about-us](https://www.bloomandwild.com/about-us)

## Other roles at Bloom & Wild Group

- [Product Manager - Discovery & Gift Building](https://feeny.ai/job/product-manager-discovery-gift-building-bloom-wild-group-london-m5rct81s6b8h) — London, United Kingdom
- [Brand Manager](https://feeny.ai/job/brand-manager-bloom-wild-group-amsterdam-g25h2y5ztvjf) — Amsterdam, Netherlands
- [Technical, Quality & Compliance Lead - Gifting (Food, Drink, Home & Lifestyle)](https://feeny.ai/job/technical-quality-compliance-lead-gifting-food-drink-home-lifestyle-bloom-wild-gt3vzy6fae6e) — Nuneaton, United Kingdom
- [Technical Product Manager - Delivery & Availability Management (DAM)](https://feeny.ai/job/technical-product-manager-delivery-availability-management-dam-bloom-wild-group-qn8yc6rgt4w4) — London, United Kingdom
- [Junior Full Stack Engineer](https://feeny.ai/job/junior-full-stack-engineer-bloom-wild-group-london-gz5n7z634qhx) — London, United Kingdom
- [QA, Content & Training Associate](https://feeny.ai/job/qa-content-training-associate-bloom-wild-group-london-g9f4yfkbmsrr) — London, United Kingdom
- [CRM Email Developer](https://feeny.ai/job/crm-email-developer-bloom-wild-group-london-0zh80mgg6qd6) — London, United Kingdom
- [Stock Controller](https://feeny.ai/job/stock-controller-bloom-wild-group-amstelveen-47mfcxf9j87c) — Amstelveen, Netherlands
- [Senior Trading & Demand Planning Executive](https://feeny.ai/job/senior-trading-demand-planning-executive-bloom-wild-group-london-jjetc0wwgwv1) — London, United Kingdom
- [Head of Developer Experience (DevEx)](https://feeny.ai/job/head-of-developer-experience-devex-bloom-wild-group-london-1mk7fc70b7wv) — London, United Kingdom