---
title: 'QA Engineer - O2C & Enterprise Billing Testing at New Relic'
canonical: 'https://feeny.ai/job/qa-engineer-o2c-enterprise-billing-testing-new-relic-bengaluru-p04q6zgcegf4'
type: 'job'
last_seen: '2026-10-13'
---

# QA Engineer - O2C & Enterprise Billing Testing at New Relic

- **Company:** New Relic
- **Location:** Bengaluru, India
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-13
- **Apply:** https://job-boards.greenhouse.io/newrelic/jobs/5424222008

## Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

We are looking for a highly analytical and technically proficient QA Engineer to take ownership of our Opportunity-to-Cash (O2C) and Enterprise Billing testing. In this role, you will act as a quality gatekeeper for the financial systems that drive our business.

You will join the BOBA Frameworks QA team — a small, high-ownership team embedded in the Finance engineering organization — where quality directly impacts revenue accuracy and customer trust.

You will not just be executing test cases; you will be mapping out complex data flows that span across Salesforce CPQ, our middleware, our Billing Platform, our payment gateways (Braintree), and our NetSuite ERP. If you are a critical thinker who understands the financial domino effect of a failed sync, loves unraveling usage-based billing logic, and thrives in cross-functional collaboration, we want you on our team.

## What You Will Do (Key Responsibilities)

- End-to-End Pipeline Ownership:
- Execute comprehensive test strategies for our entire Opportunity-to-Cash lifecycle.
- Trace data payloads from the moment an order is created in Salesforce CPQ to the moment the final journal entry hits NetSuite.
- Complex Billing Lifecycle Validation:
- Take ownership of testing our Enterprise Billing Platform.
- Rigorously validate invoice generation, taxation (Avalara), proration, discounts, credits, tiered and usage-based pricing models, credit memo issuances, and dunning (collections) workflows.
- Test Plan & Coverage Ownership:
- Own and maintain structured test plans in Xray for all buying programs (PAYG, Savings Plan, Volume Plan).
- Ensure traceability from requirements to execution across every billing lifecycle stage.
- Payment Gateway & Ledger Allocation Testing:
- Take ownership of end-to-end payment flows through Braintree.
- Validate successful authorizations, settlements, and complex edge cases like partial refunds on multi-invoice payments.
- Ensure funds are accurately handled (e.g., proper allocation vs. unallocated amounts) and invoice statuses remain correct across systems.
- Usage & Consumption Testing:
- Deep-dive into our usage-based billing models.
- Simulate high-volume usage data, validate tier drawdown logic, and ensure overages are calculated with absolute precision.
- Cross-System Integration Testing:
- Perform robust integration testing across our financial tech stack.
- Validate API payloads, investigate failed background syncs, and ensure data integrity between Salesforce, Billing Platform, NetSuite, and Braintree.
- Defect Triage & Root Cause Analysis:
- Investigate system logs and identify exactly where a data sync broke down.
- Provide developers with clear, actionable reproduction steps beyond just reporting bugs.
- Cross-Functional Collaboration:
- Act as the bridge between Engineering, Product, and Finance.Partner with business stakeholders to understand complex revenue rules and translate them into foolproof test scenarios.

What Success Looks Like (Your First Year)

- Day 30 — Architecture & Ownership: You've mapped the full Quote-to-Cash pipeline end-to-end: Salesforce CPQ → Boomi/PASS provisioning → Billing Platform → NetSuite → Avalara & Braintree. You've taken full ownership of the Xray test repository and can explain which test cases cover which buying program, workstream, and billing lifecycle stage without being asked.
- Day 60 — Independent Execution: You independently execute QA for a complete enterprise billing lifecycle — from contract activation through invoice approval, tax calculation, and payment processing — and close it without escalation. You've begun triaging Billing Platform → NetSuite sync failures and Boomi provisioning errors on your own, and you understand the difference between a defect and expected system behavior.
- Day 90 — Primary Sign-Off: You are the QA gate for all cross-system financial deployments. Engineering ships nothing that touches CPQ, Billing Platform, or NetSuite without your sign-off. You've established a defect triage process in Jira and Xray that gives Engineering and Finance a shared, real-time view of quality — eliminating the back-and-forth that slows down deployments.
- Year 1 — Measurable Impact: Critical post-deployment data sync errors between CPQ and NetSuite have dropped measurably. Every active buying program — PAYG, Savings Plan, and Volume Plan — has standardized, Xray-tracked test coverage for usage-based billing, commitment invoicing, contract lifecycle boundaries, and edge cases. The team ships faster because QA is a multiplier, not a bottleneck.

What You Bring to the Table (Required Experience)

- O2C Domain Expertise: 4+ years of QA experience with a heavy focus on Quote-to-Cash / Order-to-Cash business processes. You understand the "why" behind financial transactions, not just the "how."
- Salesforce CPQ: Hands-on experience configuring and testing quotes, product bundles, amendments, and contract renewals within Salesforce CPQ.
- Enterprise Billing Platforms: Proven experience testing complex billing systems such as BillingPlatform, Zuora, or similar financial engines.
- Payment Processing & Gateways: Hands-on experience testing enterprise payment gateways (Braintree heavily preferred; Stripe or Adyen acceptable). You possess a deep functional understanding of payment lifecycles (Auth, Capture, Settle, Refund) and how gateway actions impact Accounts Receivable (AR) balances.
- Integration Middleware: Familiarity with provisioning and event-driven middleware (Boomi or equivalent). You can read a payload log and identify where in the chain a sync broke.
- Test Management & Agile Tools: Proficient in Jira for defect tracking and Agile workflows, with strong hands-on experience using Xray as a test management tool. You know how to navigate structured test plans, manage test executions, and maintain strict traceability between bugs, test cases, and product requirements.
- Usage-Based Models: Familiarity with testing consumption-based pricing, tiered pricing, drawdown models, and metered billing logic.
- Integration & API Verification: Experience validating data transfers between systems (using tools like Postman or validating middleware logs). You know how to prove a system sent the right data even if the UI hasn't updated yet.
- Taxation & Compliance Tools: Familiarity with enterprise taxation calculation software like Avalara.

## Who You Are (Soft Skills)

- A System-Level Thinker: You understand that missing a prerequisite step — like failing to approve a usage invoice before uploading the next month's consumption — breaks the entire downstream flow.
- Self-Driven Investigator: When a test fails, you don't just throw it back to Dev. You dig into the documentation and logs to help figure out exactly what went wrong.
- Exceptional Communicator: You can clearly explain a complex API sync failure to an engineer, and then turn around and explain the business impact of that failure to a Finance Manager.
- Detail-Obsessive Under Ambiguity: Financial test data is rarely clean. You know how to set up a controlled test environment, isolate variables, and still reach a confident pass/fail verdict even when upstream systems are noisy.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the [San Francisco Fair Chance Ordinance](https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf).

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

## About New Relic

## Company Overview
- **One-liner**: New Relic provides an intelligent observability platform that helps engineers monitor, troubleshoot, and optimize their software, infrastructure, and AI applications in real time.
- **Entity Type**: Private (acquired by Francisco Partners and TPG in a $6.5 billion take-private deal in 2024; formerly public on NYSE under ticker NEWR)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2008
- **Founders**: Lew Cirne

## Core Business
- **Primary industry**: Observability Platform / Application Performance Monitoring (APM) / Software Development
- **Target customers**: B2B, serving engineering and IT teams at enterprises, SMBs, and digital-native companies across industries.
- **Mission statement**: Eliminate interruptions for digital business.

## Products & Services
- **[New Relic Intelligent Observability Platform](https://newrelic.com/)**: A unified, full-stack SaaS platform that ingests metrics, events, logs, and traces (MELT) to provide end-to-end visibility. Includes APM, infrastructure monitoring, digital experience monitoring (RUM), logs, security, and AI-powered observability.
- **[New Relic AI](https://newrelic.com/)**: A generative AI assistant that helps engineers trace agent reasoning to code execution, identify hallucinations, control AI costs, and accelerate root cause analysis.
- **[AI and Agentic Monitoring](https://newrelic.com/)**: Dedicated capabilities to monitor AI models, agents, and LLM interactions in real time, correlating agent behavior with underlying microservices.
- **[New Relic CodeStream](https://newrelic.com/)**: Extends observability and code collaboration directly into popular development environments (IDEs).
- **Vulnerability Management & Security**: Unified vulnerability management with production impact scoring and AI-driven prioritization, plus IAST and SAP monitoring.
- **800+ pre-built integrations** with cloud services (AWS, Azure, GCP), Kubernetes, Docker, serverless frameworks, and 11 programming languages.

## Market Standing
- **Valuation**: Acquired for approximately **$6.5 billion** in 2024 by Francisco Partners and TPG.
- **Key Metric**: **$925.6M annual revenue** (as of the acquisition); **~2,400 employees** (as of March 31, 2024); **16,000+ paying customers**.
- **Notable Investors/Partners**: Francisco Partners, TPG; major customers include adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill.
- **Growth Signals**:
  - Named a **Leader in the 2025 Gartner Magic Quadrant for Observability Platforms** (12-time Leader).
  - **2.4 trillion data points queried per minute**, 5 billion data points ingested per minute, 3.1+ exabytes of data annually, 333+ billion web requests served daily with a median response time of 60ms.
  - Integrated with **NVIDIA NIM** to accelerate AI adoption and ROI.
  - Launched **Instant Observability**, the industry’s largest open-source integration ecosystem.
  - Job posting trends show **+35.3% quarterly growth** (as of mid-2025).

## Competitive Advantages
- **Unified platform**: Single platform for metrics, events, logs, and traces — no separate databases required, reducing complexity and cost.
- **Usage-based consumption pricing**: First in the industry to move away from host-based pricing; offers a **100 GB free tier per month** and $0.35/GB beyond, making it accessible to startups and large enterprises alike.
- **AI-native observability**: Deep integration of generative AI for root cause analysis, cost control, and hallucination detection — a differentiator in the observability market.
- **Massive data scale**: Proven ability to handle exabyte-scale telemetry with sub-60ms median query response times.
- **Open-source ecosystem**: 770+ integrations and open-source agents, fostering community and reducing vendor lock-in.

## Strategic Focus
- **AI and Agentic Monitoring**: Prioritizing capabilities to monitor and optimize AI agents, LLMs, and agentic workflows as enterprises adopt AI at scale.
- **Expanding the free tier and consumption model**: Driving adoption by lowering barriers for engineers and startups, converting them into paying customers.
- **Enterprise security and governance**: Deepening vulnerability management, IAST, and security integrations to meet enterprise compliance needs.
- **Global expansion**: 17 offices worldwide including Barcelona, Bengaluru, Berlin, Dublin, London, Melbourne, Munich, Paris, Portland, San Francisco, Seoul, Singapore, Sydney, Tel Aviv, Tokyo, and Zurich.

## Why Work Here
- **Culture**: Known for "The Relic Way" — six core values: Customer Forever, One Team, Competitive Spirit, Technical Excellence, Challenger Mindset, and Results Driven. Emphasizes diversity, equity, and inclusion with five Employee Resource Groups (Access, Rainbow Relics, Relics of Color, Veterans@NewRelic, Women@NewRelic).
- **Work environment**: Supports **flex work arrangements** (remote/hybrid options available depending on role and location).
- **Total rewards**: Competitive pay, career development programs, professional training, generous paid time off, family healthcare, paid parental leave, emotional support assistance, NRgize wellness funds, and perks & discounts.
- **Recognition**: Named one of *Fortune*’s Best Workplaces in Technology™ (2022), *PEOPLE* Magazine’s Companies That Care (2022, 2023), and *Inc.*’s Best-Led Companies (2021). Ranked among the greenest companies by *U.S. News & World Report* (2023).
- **Engineering culture**: High technical bar with emphasis on innovation at massive scale. Engineers work on challenges involving 2.4 trillion queries per minute and exabyte-scale data pipelines. Active blog and community engagement.
- **Active hiring**: 69 active job postings (as of mid-2025) with roles in engineering, sales, AI, data science, and compliance.

## Sources
1. [New Relic Official Website](https://newrelic.com/)
2. [New Relic Careers Page](https://newrelic.com/careers)
3. [New Relic Company Fact Sheet (PDF)](https://newrelic.com/sites/default/files/2024-08/Final_Fact_Sheet_08_28_24.pdf)
4. [New Relic Culture Page](https://newrelic.com/about/culture)
5. [New Relic LinkedIn Profile](https://www.linkedin.com/company/new-relic-inc-)

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