--- title: 'QA Engineer at Phonely' canonical: 'https://feeny.ai/job/qa-engineer-phonely-canada-md7gp7nn8mk1' type: 'job' last_seen: '2026-09-17' --- # QA Engineer at Phonely - **Company:** Phonely - **Location:** Canada - **Employment:** full-time - **Posted:** 2026-09-11 - **Last confirmed live:** 2026-09-17 - **Apply:** https://jobs.ashbyhq.com/phonely/8e527ba5-82e7-4146-8431-5ca34b51b14e ## Job description At some point in the future, every business will answer their phone with voice AI. We are building the platform that makes it possible, and we’re making sure the experience of using it doesn’t suck. Phonely builds conversational voice AI agents for high volume phone workflows. Our customers use us to qualify leads, book appointments, route calls, and resolve real customer conversations in production. We are growing fast and just getting started. ## About the Role We’re hiring a dedicated QA engineer. You’ll be the last set of eyes on a feature before it ships, responsible for testing what engineers build for both correctness and UI/UX quality. A big part of this role is automating yourself out of the repetitive parts. You’ll be the primary owner of our automated end to end test suite and you’ll expand and maintain it as the product grows. This is an early-career role with a lot of room to grow. You’re the first QA hire, which means you’re not inheriting a process, you’re building one. No specific prior experience is required. ## What You’ll Do - QA new features and bug fixes across Phonely’s product, testing happy paths, edge cases, regressions, and general UI/UX quality - Build automated tests to cover every non-human part of your job - Own, maintain, and expand our automated end to end test suite - Reproduce bugs reported by customers and internal teams, then write them up clearly enough that an engineer can fix them without a follow-up call - Push back when something isn’t good enough to ship - Build the QA process from scratch as our first dedicated QA hire ## What We’re Looking For - Some experience building or testing software: QA, software engineering, solutions/FDE, or similar - Enough technical depth to inspect logs, HTTP requests, and browser behavior, and the instinct to use AI to move faster doing it - AI native. You reach for the model before you reach for the manual - User empathy and real opinions. You’re the last touchpoint before a feature ships, so you need to notice when something is bad and have the chutzpah to say so - A technical background. A degree in CS or engineering is preferred, or equivalent hands-on experience - Significant overlap with North American working hours ## Nice to Have - Experience with Playwright, Cypress, or similar E2E frameworks - Familiarity with CI/CD pipelines and running tests in them - Any exposure to voice, telephony, or real-time systems ## Why Join Phonely We’re super cool. Our team is a group of ex-athletes, founders, and builders with low egos, and a high belief that life is not about taking the easy road, but challenging ourselves to find the most we can be. Working at Phonely feels like family, we eat most meals together as a team (the company pays for food), we go on runs, hikes and surf together when we’re not working. Also we rent out Airbnbs in cool places (Rocky Mountains, Costa Rica) for our annual offsite so you can still see the world while on the grind. Interview Process 1. 15-min intro call 2. Deep dive on your experience with a member of the engineering team 3. Practical exercise: find the bugs in a live feature and write them up 4. Final conversation with leadership ## About Phonely ## Company Overview - **One-liner**: Phonely provides lifelike AI voice agents that answer business phone calls, manage chats and SMS, and automate customer interactions across channels. - **Entity Type**: Private (Series A) - **Headquarters**: San Jose, California, United States - **Founded**: 2023 - **Founders**: Not publicly listed (CEO: William Bodewes) ## Core Business - **Industry**: Voice AI / Customer Communication Automation - **Target Customers**: B2B – SMBs to Fortune 500 enterprises; verticals include healthcare, home services, legal, insurance, real estate, e‑commerce, and contact centers. - **Mission**: *“Building technology that lets businesses provide better support to their customers, lets doctors see more patients, and lets the rest of us never get put on hold again.”* [phonely.ai/about](https://www.phonely.ai/about) ## Products & Services - **Phonely AI Receptionist**: Natural, human‑like voice agent that handles inbound calls – appointment scheduling, lead qualification, routing, payments, follow‑up, and outbound outreach. Supports 100+ languages and voice cloning. [phonely.ai](https://www.phonely.ai/) - **Omnichannel Platform**: Extends AI agents to phone, live chat, SMS, and API – delivering consistent experiences across channels. - **Analytics & Optimization**: Call recording, transcription, AI‑powered insights, and performance dashboards to continuously improve conversations. - **Custom Workflows**: Configurable conversation flows, scripts, tone, routing logic, and escalation paths. Integrates with CRMs, scheduling software, and other business tools. - **Compliance & Security**: SOC 2, HIPAA, GDPR, CCPA, PCI compliant – built for regulated, high‑stakes conversations. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Raised **$16.5 M** in total funding (Series A of $16 M closed in 2026). [cbinsights.com](https://www.cbinsights.com/company/phonely) - **Notable Investors**: Y Combinator, Base10 Partners, Etech, EngageCX, TSA Telco Group (over 10 investors total). - **Growth Signals**: - **10,000+** businesses using the platform - **100,000+** calls per day processed - **70%** reduction in operational costs reported by customers - **70%** of businesses set up in less than 5 minutes - Trusted by Fortune 500 companies and backed by leading accelerator Y Combinator. ## Competitive Advantages - **Lifelike AI**: Voice agents built by PhD researchers with natural turn‑taking, emotion handling, and voice cloning that sounds human. - **Omnichannel Unity**: One platform for phone, chat, SMS, and API – not just voice. - **Enterprise‑Grade Compliance**: Supports HIPAA, SOC 2, GDPR, CCPA, and PCI out of the box – critical for healthcare, legal, and finance. - **Rapid Deployment**: 70% of businesses go live in under 5 minutes; enterprise gets dedicated setup teams. - **Deep Integrations**: Pre‑built connectors to CRMs, scheduling tools, and payment systems – zero human intervention possible. ## Strategic Focus - **Scale AI‑First Customer Communication**: Expand the platform’s capability to handle millions of calls while maintaining quality and compliance. - **Vertical Expansion**: Deepen workflows for high‑regulation industries (healthcare, legal, insurance). - **Community & Partner Ecosystem**: Host webinars, roundtables, and a Slack community to share playbooks and foster customer success. - **Continuous Optimization**: Use analytics and machine learning to make every agent smarter and every call more effective. ## Why Work Here - **Culture**: Values include *customer obsession*, *intensity* (fast shipping and iteration), *attention to detail*, and *trust* (building for regulated environments). - **Team**: Composed of AI researchers, engineers, operators, and customer‑obsessed builders – described as “people who know voice AI is hard.” - **Impact**: Work on a platform that handles 100K+ daily calls for 10K+ businesses, from small clinics to Fortune 500 enterprises. - **Growth**: Join an early‑stage (Series A) company backed by Y Combinator, with significant runway and customer traction. - **Work Model**: Not explicitly stated as remote or hybrid; HQ in San Jose, CA. Careers page lists open positions. - **Perks**: Opportunity to shape the future of voice AI, work with PhD researchers, and build at the intersection of AI and real‑world customer communication. ## Sources 1. [Phonely AI – Product & Company Overview](https://www.phonely.ai/) 2. [Phonely About Page – Mission & Team](https://www.phonely.ai/about) 3. [Phonely Careers Page](https://www.phonely.ai/careers) 4. [CB Insights – Funding, Investors, HQ Details](https://www.cbinsights.com/company/phonely) ## Other roles at Phonely - [Founding Product Manager](https://feeny.ai/job/founding-product-manager-phonely-san-francisco-k5pvxa9k4hzy) — San Francisco, CA - [Founding Content Marketing Lead](https://feeny.ai/job/founding-content-marketing-lead-phonely-san-francisco-nfqhxft889cn) — San Francisco, CA - [Technical Customer Success Manager](https://feeny.ai/job/technical-customer-success-manager-phonely-san-francisco-2wh3dm68htrb) — San Francisco, CA - [](https://feeny.ai/job/phonely-san-francisco-vtxmdsjrq3rt) — San Francisco, CA - [Applied Machine Learning Researcher](https://feeny.ai/job/applied-machine-learning-researcher-phonely-australia-w38zhp769zc2) — Australia - [GTM Operations Manager](https://feeny.ai/job/gtm-operations-manager-phonely-san-francisco-re2krk9fy2zr) — San Francisco, CA - [Senior Business Development Representative](https://feeny.ai/job/senior-business-development-representative-phonely-san-francisco-h4b6r9kf0ggt) — San Francisco, CA - [Business Development Representative](https://feeny.ai/job/business-development-representative-phonely-san-francisco-yavhbsmdgxk6) — San Francisco, CA - [Content Marketing Intern](https://feeny.ai/job/content-marketing-intern-phonely-san-francisco-884hqnm64mdv) — San Francisco, CA - [Software Engineer Intern](https://feeny.ai/job/software-engineer-intern-phonely-san-francisco-hacsghp5gjzk) — San Francisco, CA