--- title: 'QA Manager at PlayStation Global' canonical: 'https://feeny.ai/job/qa-manager-playstation-global-petaling-jaya-6ftxzsws5q6z' type: 'job' last_seen: '2026-11-07' --- # QA Manager at PlayStation Global - **Company:** PlayStation Global - **Location:** Petaling Jaya, Malaysia - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-07 - **Apply:** https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6238145004 ## Job description Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. At PlayStation Studios Quality Assurance (QA), we believe that our people are what make us exceptional. We foster a playfully positive culture and are always seeking new and diverse faces to help us grow. Join us and be a part of a world-class team that crafts outstanding entertainment experiences. Quality Assurance is not only a great way to enter the gaming industry, but it also offers the potential for growth within the department or even into other positions and roles. As part of PlayStation Studios QA, you will have the chance to support the full library of PlayStation Studios, including Naughty Dog, Insomniac Games, Polyphony Digital, Guerilla Games, and many more. Collaborate with world-class developers and contribute to the next great PlayStation Studios release. ## Role Overview As a QA Manager, you will play a key role in overseeing the delivery of high-quality QA services across multiple PlayStation Studios titles. You will build strong relationships with development studios and internal stakeholders, ensuring QA services meet project requirements, agreed service levels and business expectations. You will be responsible for resource planning, budget oversight and operational efficiency while supporting the performance, development and growth of QA teams. Working closely with QA leadership, Service Owners and Production teams, you will anticipate studio needs, manage delivery risks and drive continuous improvements across QA operations. This role offers the opportunity to collaborate with world-class development teams and contribute to the successful delivery of PlayStation Studios titles. Work Ratio & Service Ownership - Manage a portfolio of approximately 2–6 titles, depending on project requirements and operational needs, sometimes with the support of an Assistant Manager (AM). - QA Managers who also undertake Service Owner responsibilities may have a reduced title commitment to accommodate their additional responsibilities. ## Responsibilities - QA Service Delivery: Oversee the delivery of high-quality QA testing services across assigned PlayStation Studios titles, ensuring alignment with project requirements, timelines and agreed service levels. - Studio Relationship Management: Build and maintain strong relationships with PlayStation Studios development teams and internal stakeholders, understanding their testing needs, expectations and operational priorities. - Service Engagement & Planning: Develop and execute service engagement strategies for assigned studios and partners, coordinating testing requirements, schedules, communication and service improvements. - Resource & Budget Management: Collaborate with QA leadership and Production teams to develop resource plans, oversee budgets, monitor operational requirements and ensure effective allocation of testing resources. - Operational Efficiency: Identify opportunities to improve testing efficiency, resource utilisation and service delivery processes, implementing improvements that support departmental and studio objectives. - People Leadership & Development: Lead, coach and mentor QA team members, supporting performance management, regular feedback, career development and succession planning. - Service Level Management: Manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), monitoring service performance and addressing delivery risks or concerns. - Stakeholder Communication & Reporting: Facilitate regular studio engagement meetings, providing clear updates on testing progress, risks, budgets, schedules, resource requirements and operational performance. - Risk & Escalation Management: Act as a key escalation point for assigned studios throughout the Software Development Lifecycle (SDLC), proactively identifying and addressing testing challenges before and after launch. - Continuous Improvement & Collaboration: Partner with QA leadership, Service Owners and cross-functional teams to improve QA methodologies, promote knowledge sharing and support future service capabilities, tools and technologies. ## Skills & Qualifications Essential Requirements - 3+ years of experience in a management role, demonstrating proven leadership capabilities, team management and people development. - Strong understanding of QA testing methodologies, frameworks, processes and Software Development Lifecycle (SDLC) practices. - Experience managing QA service delivery, including testing operations, project requirements and stakeholder expectations. - Proven experience in resource planning, budget oversight and operational performance management. - Demonstrated ability to lead, coach and develop teams, including performance management and staff development. - Strong stakeholder relationship management skills, with the ability to collaborate effectively with development teams, leadership and cross-functional partners. - Experience identifying operational challenges, managing delivery risks and driving process improvements. - Excellent communication, organisational and problem-solving skills, with the ability to manage competing priorities across multiple projects. - Experience working within the interactive media, gaming or video game development industry. ## Preferred Qualifications - Experience working with global or cross-cultural teams in a matrix organisational structure. - Familiarity with Testing as a Service (TaaS), IT service management or service delivery operations. - Knowledge of ITIL best practices and continuous service improvement principles. - Relevant professional certifications such as PMP, PRINCE2, ITIL, ISTQB or Lean Six Sigma. - Experience developing training programmes, succession plans and team capability-building initiatives. - A bachelor's degree in a relevant discipline or equivalent professional experience. Training - Relevant training or professional development in the following areas would be advantageous: - ISTQB or other industry-standard testing qualifications. - Project management certification (PRINCE2, PMP). - Continuous Service Improvement certification (such as Lean Six Sigma, ITIL). - Insights and team-building training. - Staff development training. - Recruitment and interviewing techniques for team leaders and managers. Why Join Us? At PlayStation Studios Malaysia, we believe in encouraging a diverse and inclusive work environment. We are committed to providing our employees with opportunities for professional growth and development. By joining our team, you will have the chance to work on exciting projects, collaborate with dedicated professionals, and contribute to delivering world-class gaming experiences. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment. ## About PlayStation Global ## Company Overview - **One-liner**: Sony Interactive Entertainment (SIE) is the global leader in interactive entertainment behind the PlayStation brand, delivering generation-defining hardware, pioneering network services, and award-winning games. - **Entity Type**: Private (wholly owned subsidiary of Sony Group Corporation) - **Headquarters**: San Mateo, California, USA (with global functions in London, United Kingdom, and Tokyo, Japan) - **Founded**: 1994 (with the launch of the original PlayStation in Japan) - **Founders**: Not publicly available as a single founder; the PlayStation brand was created by Sony Corporation ## Core Business - **Primary industry**: Gaming & Interactive Entertainment - **Target customers**: B2C (gamers and consumers worldwide), B2B (game developers, publishers, and partners) - **Mission or purpose statement**: "To be the best place to play" – pushing the boundaries of play and inspiring remarkable experiences for players everywhere. ## Products & Services - **PlayStation 5 (PS5)**: Flagship home video game console, including PS5 Pro model, with cutting-edge hardware and immersive gaming experiences. - **PlayStation Network (PSN)**: Online service platform enabling multiplayer, digital storefront, and social features. - **PlayStation Plus**: Subscription service offering online multiplayer, monthly games, and cloud storage. - **PlayStation VR2**: Next-generation virtual reality headset for PS5. - **PlayStation Studios**: A collective of first-party game development studios producing iconic franchises (The Last of Us, God of War, Horizon, Spider-Man, etc.). - **PlayStation Accessories**: Controllers (DualSense), headsets, and other peripherals. - **PlayStation Store**: Digital marketplace for games, add-ons, and media. - **PlayStation 5 Console & Games**: Hardware and software sold globally. ## Market Standing - **Valuation/Market Cap**: Not publicly available (wholly owned subsidiary of Sony Group Corporation) - **Key Metric**: PS5 generation has generated more than **$136 billion in sales** and **$13 billion in operating income** as of March 31, 2026. PlayStation 5 sold-in over **93 million units** worldwide. **125 million monthly active users** (as of March 31, 2026). **Over 1.64 billion software units** sold across PS4 and PS5. **51 billion hours** of annual gameplay (as of March 31, 2025). - **Notable Investors/Partners**: Sony Group Corporation (parent company); extensive network of third-party publishers, developers, and platform partners. - **Growth Signals**: Record-high engagement levels; continued expansion of first-party studios; successful launch of PS5 Pro; increasing digital and subscription revenue; strong global brand recognition. ## Competitive Advantages - **Integrated Ecosystem**: End-to-end control over hardware, software, network services, and first-party content creation. - **Iconic IP Portfolio**: Beloved franchises (The Last of Us, God of War, Horizon, Gran Turismo, etc.) that drive platform loyalty. - **Global Brand Power**: PlayStation is one of the most recognized entertainment brands worldwide. - **Scale & Reach**: 125 million MAU, 93 million PS5 consoles sold, and a massive library of software. - **Innovation Track Record**: Consistently pushing boundaries in graphics, haptics, VR, and online services. ## Strategic Focus - Continuing to grow the PlayStation 5 install base and expand into new hardware (PS5 Pro, PS VR2). - Strengthening first-party game development and acquiring/expanding studios. - Growing network services and subscription revenue through PlayStation Plus. - Leveraging IP across other media (film, TV, merchandise) via Sony Pictures. - Enhancing cloud gaming and streaming capabilities. - Fostering an inclusive, diverse, and innovative workplace culture. ## Why Work Here - **Culture**: Celebrated for being "trailblazers, passionate, one" – a united, diverse, and innovative global team. Recognized as a 2025 & 2026 Company Leader in LGBTQ+ Workplace Inclusion (Human Rights Campaign Corporate Equality Index 100). - **Flexible Work**: "Flex Modes" blend in-person collaboration and remote flexibility, allowing teams to connect when it counts and work from anywhere. - **Benefits & Perks**: Comprehensive benefits package including learning & development tailored paths, well-being initiatives, and top-tier amenities. - **Engineering & Tech**: Opportunities across software engineering, game development, network services, cybersecurity, data analytics, and more. - **Global Presence**: Offices in San Mateo (HQ), London, Tokyo, and additional studios worldwide. - **Internship Program**: "Internships that Inspire" for students and early-career talent. ## Sources 1. [playstation.com](https://www.playstation.com/en-us/corporate/about-us/) – About Us, facts, and leadership 2. [sonyinteractive.com](https://sonyinteractive.com/en/our-company/) – Company overview, values, fast facts 3. [careers.playstation.com](https://careers.playstation.com/) – Careers page with culture, benefits, and hiring process 4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal) – Current job listings (e.g., Corporate Development, Business Analyst) ## Other roles at PlayStation Global - [Sr. Technical Program Manager](https://feeny.ai/job/sr-technical-program-manager-playstation-global-united-states-madison-wapw2zghchcr) — United States Madison, WI - [Senior Software Engineer AI (Contractor)](https://feeny.ai/job/senior-software-engineer-ai-contractor-playstation-global-united-states-aliso-3scgq2g61dth) — United States Aliso Viejo, CA - [Lead Software Engineer - Data](https://feeny.ai/job/lead-software-engineer-data-playstation-global-london-xfasnxj4e2zn) — London, United Kingdom - [Operations Specialist](https://feeny.ai/job/operations-specialist-playstation-global-singapore-dr5js409xnes) — Singapore - [Threat Intelligence Investigator](https://feeny.ai/job/threat-intelligence-investigator-playstation-global-adelaide-mq2fzkhbnweg) — Adelaide, Australia - [Senior Compositor](https://feeny.ai/job/senior-compositor-playstation-global-petaling-jaya-zsd8hm0k22gg) — Petaling Jaya, Malaysia - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-playstation-global-dublin-nwfby4ppgyh6) — Dublin, Ireland - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-playstation-global-london-85c758s5ps9s) — London, United Kingdom - [Senior Product Manager](https://feeny.ai/job/senior-product-manager-playstation-global-united-states-san-mateo-6fmdwb9dckqp) — United States San Mateo, CA - [Data Engineer II, JVM](https://feeny.ai/job/data-engineer-ii-jvm-playstation-global-united-states-san-mateo-jzjh7qwgd6sq) — United States San Mateo, CA