--- title: 'Quality Assurance Coordinator at Global Lending Services' canonical: 'https://feeny.ai/job/quality-assurance-coordinator-global-lending-services-greenville-x9srwq1krphq' type: 'job' last_seen: '2026-10-15' --- # Quality Assurance Coordinator at Global Lending Services - **Company:** Global Lending Services - **Location:** Greenville, SC - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.lever.co/glsllc/313a054a-205d-4320-aa6a-d4fa35613a9a ## Job description Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs. People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar. Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us! Benefits: GLS offers the below great benefits for your amazing work! o   Competitive base pay and performance bonuses, dependent on role o   Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability o   401K with employer match and 100% immediate vesting o   Paid Time Off (PTO) and paid company holidays to help you balance work and personal life o   Paid Volunteer Time Off (VTO) Annually o   Tuition Reimbursement o   Parental Leave o   Business casual work environment What does it mean to be a Quality Assurance Coordinator II at GLS? The Quality Assurance Coordinator II is responsible for reviewing customer and AI collection calls to evaluate call effectiveness, customer experience, process adherence, and overall performance. Identifies risks, documents findings, escalates issues as appropriate, and analyzes trends to support continuous improvement. Provides feedback on recurring issues, opportunities for enhancement, and overall call quality to improve operational outcomes and AI performance. How will you drive value within the organization as a Quality Assurance Coordinator II? - Listen to recorded customer interactions to confirm compliance with company standards, scripts, policies, and regulatory requirements. - Perform a thorough review of documents or correspondence and assess the accuracy and overall quality in accordance with company standards, scripts, policies, and regulatory requirements. - Review and assess the quality of customer interactions and overall customer experience. - Ensure documents are mapped accurately to the appropriate location and correct documents are used for the circumstance. - Compile quality metrics and data from reviews to support the identification of trends, patterns, and areas for improvement. - Identify inconsistencies and/or deviations from the standard procedures, call scripts, and protocols and provide a feedback summary to operational leaders. - Maintain records of all quality assurance activities, including review results and feedback provided. - Provide reports on completed reviews to the QA Supervisor, escalating critical compliance violations when necessary. - Collaborate with QA Supervisor to develop strategies to enhance the overall review process. - Participate in special projects as needed, and perform additional assignments as required by the needs of the company or as directed by management. What should you already know to be successful as a Quality Assurance Coordinator II? - A minimum of a High School diploma or equivalent required - Strong interpersonal skills with the ability to professionally interact with various internal and external key stakeholders. - Strong verbal and written communication skills. - Ability to adapt and demonstrate flexibility and team commitment in a fast-paced environment. - Excellent organizational skills with high attention to detail and demonstrated ability to effectively manage multiple priorities. - Demonstrated proficiency in using quality assurance software/tools and an ability to quickly learn GLS systems/platforms. - Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office. - Commitment to exemplifying the organizational core values and key competencies. Employment Requirements: - Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity - Remain in a stationary position up to 100% of the workday - Constantly operate a computer and other standard office equipment - Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects. - Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling Schedule: - This position is full-time. - Days and hours of work are Monday through Friday, 8:00am-5:00pm. - Regular, predictable attendance is required, including overtime hours as business demands dictate. - Evening and weekend work may be required as job duties demand. 2023 California Applicant Privacy Notice GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees Please visit www.glsauto.com for information about our great company and other amazing opportunities Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA) ## Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) ## About Global Lending Services ## Company Overview - **One-liner**: Global Lending Services (GLS) uses advanced analytics and technology to provide affordable auto financing to non-prime borrowers and works with over 19,000 dealerships nationwide. - **Entity Type**: Private (privately held; pending acquisition by Sixth Street as of October 2025) - **Headquarters**: Greenville, South Carolina, United States (with offices in Tempe, AZ; Atlanta, GA; and international locations in Costa Rica, Dominican Republic, India, and Taiwan) - **Founded**: 2011 (per LinkedIn; some sources cite 2012) - **Founders**: Not publicly disclosed ## Core Business - **Primary industry**: Automotive finance / Auto lending (subprime/non-prime segment) - **Target customers**: B2C (borrowers with limited or non-prime credit) and B2B (franchise and independent auto dealerships) - **Mission**: “To make transportation more accessible and affordable” – using technology and data to provide unbiased credit opportunities. ## Products & Services - **Auto Loans**: GLS originates auto loans through a multi-channel strategy, offering quick decisioning (seconds) and multiple deal structures per approval. The company serves over 1 million lifetime customers and has originated more than $22 billion in auto loans (press release) or $27 billion (company website). Loans are funded through a network of banks, insurance companies, and investors. - **Dealer Services**: Real-time financing solutions for dealers, helping them close sales by matching customers with appropriate loan terms. ## Market Standing - **Valuation / Market Cap**: Not disclosed. The company entered a definitive agreement to be acquired by Sixth Street in October 2025; terms were not disclosed. - **Key Metric**: Annual Revenue of $43 million (LinkedIn, as of 2025); Total originations since inception: $22–27 billion. - **Notable Investors / Partners**: Sixth Street (acquiring firm); also sources capital from a “broad network of banks, insurance companies, and investors.” - **Growth Signals**: - Inc. magazine’s Fastest Growing Company nine times in a decade. - Headcount: 980 employees (press release); LinkedIn reports 509 employees (+13.8% YoY) – likely reflects only certain locations or a different count method. - Acquisition by Sixth Street signals a major growth phase and access to additional capital. ## Competitive Advantages - **Proprietary Decisioning Model**: Uses AI, alternative data, and advanced analytics to predict credit risk accurately, enabling automated, unbiased decisions in seconds. - **Capital Strategy**: Leverages relationships with institutional investors to fund loans at competitive rates, allowing affordable pricing for borrowers. - **Scale & Dealer Network**: Over 19,000 dealers nationwide – a wide distribution moat. - **Customer Experience**: Dedicated team of 1,000+ customer service professionals focused on borrower success and retention. ## Strategic Focus - **Growth & Scale**: The acquisition by Sixth Street is expected to fuel the next chapter of expansion, leveraging Sixth Street’s resources and expertise in asset-based finance. - **Technology & Data**: Continued investment in AI, alternative data sources, and real-time decisioning to improve credit access and operational efficiency. - **Market Reach**: Expanding dealer relationships and serving more customers across the credit spectrum. ## Why Work Here - **Culture**: Fast-paced, entrepreneurial, and collaborative. Employees report that “individual contributions matter” and that ideas quickly become reality. - **Work Environment**: Hybrid/remote options for certain roles. Offices in Greenville (HQ), Tempe, and Atlanta, plus international locations. - **Benefits**: - Competitive salaries with annual increases and bonus incentives. - 401(k) matching. - Tuition reimbursement. - Medical insurance with 90% of employee costs covered. - Up to 25 days of PTO per year, 10 paid holidays (including a floating holiday), and volunteer time off (VTO). - Parental leave (up to 8 weeks paid bonding time). - Family and medical leave. - **Diversity & Inclusion**: GLS promotes a diverse and inclusive workforce and encourages community involvement. ## Sources 1. [glsauto.com](https://glsauto.com/) – Company homepage 2. [glsauto.com/careers.html](https://glsauto.com/careers.html) – Careers page 3. [glsauto.com/about-us.html](https://www.glsauto.com/about-us.html) – About Us page 4. [linkedin.com/company/global-lending-services](https://linkedin.com/company/global-lending-services) – LinkedIn company profile 5. [sixthstreet.com](https://sixthstreet.com/investment_announce/global-lending-services-enters-agreement-to-be-acquired-by-sixth-street/) – Sixth Street acquisition announcement 6. [jobs.lever.co/glsllc](https://jobs.lever.co/glsllc) – Lever careers page ## Other roles at Global Lending Services - [Funding Liaison Specialist](https://feeny.ai/job/funding-liaison-specialist-global-lending-services-greenville-qqczgy7mpj24) — Greenville, SC - [Employee Relations Specialist II](https://feeny.ai/job/employee-relations-specialist-ii-global-lending-services-greenville-k396kqce04sz) — Greenville, SC - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-west-houston-7nrtxtbrn5ky) — West Houston, TX - [Senior Director, IT Service Desk](https://feeny.ai/job/senior-director-it-service-desk-global-lending-services-greenville-68wjdgb74pr8) — Greenville, SC - [Inside Sales Representative](https://feeny.ai/job/inside-sales-representative-global-lending-services-greenville-1zh3tgs2x09m) — Greenville, SC - [Rebates Coordinator](https://feeny.ai/job/rebates-coordinator-global-lending-services-greenville-jk15vebg1mpk) — Greenville, SC - [Collections Call Center Representative](https://feeny.ai/job/collections-call-center-representative-global-lending-services-greenville-kb86cew4rmc0) — Greenville, SC - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-north-houston-17zrdp1j6362) — North Houston, TX - [Area Sales Manager](https://feeny.ai/job/area-sales-manager-global-lending-services-cleveland-hzw0b4aexyfc) — Cleveland, OH - [Funding Admin Coordinator, Entry Level](https://feeny.ai/job/funding-admin-coordinator-entry-level-global-lending-services-greenville-64hvc3e6dknc) — Greenville, SC