---
title: 'Quality Assurance – Fraud Investigation at Salmon Group'
canonical: 'https://feeny.ai/job/quality-assurance-fraud-investigation-salmon-group-taguig-xyd42da2xw4y'
type: 'job'
last_seen: '2026-09-08'
---

# Quality Assurance – Fraud Investigation at Salmon Group

- **Company:** [Salmon Group](https://feeny.ai/companies/salmon-group)
- **Location:** Taguig, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/salmon-group/d86f90af-ebee-4741-a42f-d77aedbf672c

## Job description

## JOB SUMMARY

The Quality Assurance Specialist is responsible for monitoring, evaluating, and improving the quality and accuracy of fraud investigation activities and welcome calls. The role ensures that investigations and customer interactions comply with company policies, standard operating procedures (SOPs), regulatory requirements, and established quality standards.

The position works closely with the Fraud Investigation, Operations, and Customer Service teams to identify process gaps, reduce operational and fraud risks, and recommend corrective and preventive actions.

## KEY RESPONSIBILITIES

## FRAUD INVESTIGATION QUALITY ASSURANCE

- Conduct regular quality audits of completed and ongoing fraud investigations.
- Review investigation cases to ensure proper documentation, evidence gathering, analysis, and resolution.
- Validate whether investigators properly followed fraud investigation procedures, KYC requirements, and internal controls.
- Assess the accuracy, completeness, and consistency of investigation findings and recommendations.
- Identify procedural deviations, missed red flags, documentation gaps, and potential fraud risks.
- Review investigation decisions and ensure they are supported by sufficient evidence.
- Monitor adherence to investigation turnaround times and required escalation procedures.
- Identify recurring issues and trends that may indicate process weaknesses or emerging fraud schemes.
- Provide quality feedback and recommendations to investigators and relevant stakeholders.
- Assist in developing corrective and preventive action plans based on identified findings.

## QUALITY MONITORING & REPORTING

- Maintain accurate QA records, audit results, and case review documentation.
- Prepare regular quality reports highlighting findings, trends, risk areas, and improvement opportunities.
- Track recurring errors and determine their root causes.
- Coordinate with Fraud Investigation and Operations teams regarding significant findings.
- Escalate critical quality issues, policy violations, and potential fraud indicators to the appropriate stakeholders.
- Participate in calibration sessions to ensure consistent application of QA standards and scoring.
- Recommend updates to QA scorecards, procedures, and monitoring guidelines when necessary.
- Support the development of fraud prevention and quality improvement initiatives.

## TRAINING & PROCESS IMPROVEMENT

- Identify training needs based on recurring quality findings and investigation errors.
- Recommend refresher training, coaching, and knowledge-sharing sessions for investigators and welcome call agents.
- Assist in updating training materials, SOPs, scripts, and quality guidelines.
- Participate in process improvement initiatives designed to strengthen fraud controls and customer verification.
- Promote a strong quality and risk-awareness culture within the team.

## QUALIFICATIONS

- Bachelor's degree in Business Administration, Finance, Criminal Justice, Risk Management, or a related field is preferred.
- Experience in Quality Assurance, Fraud Investigation, Fraud Prevention, Risk Management, Customer Service, or related functions.
- Experience conducting case reviews, audits, call monitoring, or compliance checks is an advantage.
- Strong analytical and investigative skills.
- Excellent attention to detail and documentation skills.
- Good written and verbal communication skills.
- Ability to identify inconsistencies, red flags, and potential risk indicators.
- Knowledge of KYC, fraud prevention, customer verification, and risk-control principles is an advantage.
- Proficient in Microsoft Office or Google Workspace applications.

## About Salmon Group

## Company Overview
- **One-liner**: Salmon Group is a Philippine financial technology company that provides responsible consumer lending, digital banking, and credit products through its licensed rural bank and financing companies.
- **Entity Type**: Private (Series B, $179M total funding)
- **Headquarters**: Taguig City, Metro Manila, Philippines
- **Founded**: 2022 (corporate group formed; underlying Rural Bank of Sta. Rosa traces to 1963)
- **Founders**: Derrick Low, Pavel Fedorov, George Chesakov

## Core Business
- **Primary industry**: Financial services / Fintech / Digital banking
- **Target customers**: B2C – Filipino consumers seeking accessible credit, installment loans, and banking services; also B2B partnerships with merchants.
- **Mission or purpose**: “To build a future where every Filipino has access to transparent, fast, and flexible financial services that have a human touch.”

## Products & Services
- **Salmon Credit**: Revolving credit line up to PHP 100,000, accessible via a prepaid Mastercard. Can be used for shopping, emergencies, and everyday expenses.
- **Salmon Access Card**: Prepaid card linked to Salmon Credit, accepted worldwide via Mastercard.
- **In-store Installment Loans**: Point-of-sale financing for gadgets, appliances, clothing, and other items at partner merchants (e.g., SM Store, Vans).
- **Cash Loans**: Direct consumer loans offered through the Salmon app and offline channels.
- **Auto-Debit Payments**: Seamless recurring payment service for loan repayments.
- **Rural Bank Services**: Traditional deposit accounts and lending through Rural Bank of Sta. Rosa (Laguna), with deposits up 439% since acquisition.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding raised – $179M (last round: $60M, ~May 2026)
- **Notable Investors/Partners**: International Finance Corporation (IFC, World Bank Group), ADQ/Lunate (sovereign wealth fund of Abu Dhabi), Bangko Sentral ng Pilipinas (BSP) as regulator, Mastercard as card network, ECPay for payment channels, AllBank for QR Ph payments.
- **Growth Signals**: Deposits at Rural Bank of Sta. Rosa grew 439% since acquisition; launched multiple new products in 2023-2024; expanded merchant network (SM Store, Vans); became a licensed bank in January 2024; received ₱4.4B capital injection from new shareholders.

## Competitive Advantages
- **Licensed bank status**: Salmon Group controls a BSP-regulated rural bank, giving it a regulatory moat and trust advantage over unlicensed lenders.
- **Strong investor backing**: Backed by IFC and a sovereign wealth fund, providing capital and credibility.
- **Omnichannel distribution**: Combines digital app, physical merchant partnerships, and a traditional bank branch network.
- **Customer protection focus**: Adheres to BSP, SEC, IFC, and SPTF/Cerise Customer Protection Pathways frameworks.

## Strategic Focus
- Expand product suite (credit lines, cards, auto-debit) and deepen merchant partnerships.
- Drive financial inclusion in the Philippines by reaching underserved consumers.
- Grow deposit base and lending portfolio through the rural bank subsidiary.
- Continue building AI and data analytics capabilities (e.g., Head of AI Banking appointed).

## Why Work Here
- **Culture**: Emphasizes “dependability,” innovation, and a human touch. Employees describe an agile, open environment where Day One employees shape the company.
- **Work model**: Mostly office-based at the Taguig City headquarters (Four/NEO Building, Bonifacio Global City). Some field roles (collections, housekeeping) are site-specific.
- **Notable perks**: Competitive salaries (e.g., PHP 30k-40k/month for junior roles; PHP 15k-25k for field roles). Popular roles include Credit Investigator (PHP 28k/month) and Collection Agent (PHP 16k/month).
- **Engineering culture**: Strong focus on AI, data analytics, and technology innovation; the CTO and SVP of AI and Data are part of senior management.

## Sources
1. [salmon.group](https://salmon.group/) – Company overview, leadership, press releases
2. [salmon.ph](https://salmon.ph/our-story) – Company story, products, values
3. [cbinsights.com](https://www.cbinsights.com/company/salmon) – Funding, stage, headquarters, total raised
4. [ph.indeed.com](https://ph.indeed.com/cmp/Salmon-Group-Ltd-1) – Job listings, salary estimates, industry
5. [ge.linkedin.com](https://ge.linkedin.com/company/salmonphilippines) – Company LinkedIn page (employee insights)

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