---
title: 'Quality Assurance Investigations Specialist at Hims & Hers'
canonical: 'https://feeny.ai/job/quality-assurance-investigations-specialist-hims-hers-mesa-3kg6g0crws4z'
type: 'job'
last_seen: '2026-10-20'
---

# Quality Assurance Investigations Specialist at Hims & Hers

- **Company:** [Hims & Hers](https://feeny.ai/companies/hims-hers)
- **Location:** Mesa, AZ
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-20
- **Apply:** https://jobs.ashbyhq.com/hims-and-hers/ae54d436-8197-4699-b36a-6a59a76c3b67

## Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit [hims.com/about](http://hims.com/about) and [hims.com/how-it-works](http://hims.com/how-it-works) . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit [www.hims.com/careers-professionals](http://www.hims.com/careers-professionals).

​​About the Role: We are seeking an experienced Quality Assurance Investigations Specialist to join the Quality Unit at our compounding pharmacy in Gilbert, Arizona. In this role, you will lead and support investigations into quality-related events within our 503A compounding pharmacy operations. Reporting to the Quality Assurance Manager, you will partner closely with Quality Control (QC) and Quality Systems to ensure deviations, nonconformances, complaints, and other quality events are thoroughly investigated with rigorous root cause analysis and complete documentation. You will ensure investigations are conducted in compliance with applicable regulatory requirements, including USP <795>, <797>, and <800>. M-F 8-5pm

Key Responsibilities: Event Investigation & Root Cause Analysis

- Investigate customer complaints and quality-related events, working closely with pharmacists to assess product quality events
- Lead, document, and coordinate investigations of deviations, nonconformances, complaints, OOS results, and other quality events.
- Perform structured root cause analyses to determine true causes.
- Ensure timely initiation, progress, and closure of investigations within defined quality system timelines.
- Collaborate with production, the QC laboratory, and QA to gather evidence and assess event impact.

Corrective and Preventive Actions (CAPA)

- Identify and recommend appropriate CAPAs to prevent recurrence of issues.
- Ensure CAPA actions are practical, risk-based, and aligned with regulatory and company standards.
- Track CAPA implementation and verify effectiveness.

Compliance & Documentation

- Prepare clear, accurate, and compliant investigation reports in accordance with internal SOPs and regulatory requirements.
- Maintain complete records to support regulatory inspections and internal audits.
- Escalate critical issues to Quality leadership in a timely manner.

Cross-Functional Collaboration

- Work closely with QA, QC, and Quality Systems to ensure consistent application of investigation procedures.
- Facilitate communication between operations, technical teams, and quality groups during investigations.
- Participate in site-level quality review boards and investigation review committees.

Continuous Improvement

- Identify trends across investigations and recommend systemic improvements.
- Support training of staff on deviation reporting, investigation practices, and documentation standards.
- Contribute to the enhancement of site procedures for deviation and OOS management.

Qualifications: Education & Experience

- Bachelor's degree preferred in a relevant discipline (science, quality, or engineering-related field), or an equivalent combination of education and experience.
- 3+ years of related experience in quality, manufacturing, or a regulated industry may substitute for a degree.
- Pharmacy Technician or trainee license, or willingness to obtain one.

Knowledge & Skills

- Strong understanding of USP <795>, <797>, and <800> standards, FDA 21 CFR Parts 210 & 211, and cGMP; GDP and GLP experience preferred.
- Experience with investigations, deviation management, and escalation procedures.
- Excellent attention to detail, documentation practices, and organizational skills.
- Excellent written and verbal communication skills, including technical writing.
- Strong collaboration skills across multidisciplinary teams.
- Ability to manage multiple investigations under tight timelines.
- Proficiency in Google Workspace; proficiency with electronic quality systems (e.g., TrackWise, MasterControl) preferred.

## Key Competencies

- Analytical and detail-oriented mindset.
- Strong problem-solving and decision-making abilities.
- Clear and professional communication.
- High sense of accountability and ownership.
- Ability to work independently and within cross-functional teams.

Our Benefits (there are more but here are some highlights):

- Competitive salary & equity compensation for full-time roles
- Unlimited PTO, company holidays, and quarterly mental health days
- Comprehensive health benefits including medical, dental & vision, and parental leave
- Employee Stock Purchase Program (ESPP)
- Employee discounts on hims & hers & Apostrophe online products
- 401k benefits with employer matching contribution
- Offsite team retreats

Conditions of Employment:

- This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.
- This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).
- Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.
- Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our [Global Candidate Privacy Statement](https://www.hims.com/global-candidate-privacy-statement).

## About Hims & Hers

## Company Overview
- **One-liner**: Hims & Hers is a leading digital health platform that connects people to licensed healthcare providers for personalized treatment plans across sexual health, hair care, weight loss, mental health, and more.
- **Entity Type**: Public (NYSE: HIMS)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2017
- **Founders**: Andrew Dudum, Jack Abraham, Hilary Coles

## Core Business
- Primary industry: Telehealth / Digital Health / Consumer Wellness
- Target customers: B2C – individual consumers seeking convenient, stigma-free access to healthcare for common conditions (men’s and women’s health)
- Mission: “To make the world feel great through the power of better health.”

## Products & Services
- **Hims (Men’s Health)**: Access to care for erectile dysfunction, hair loss, anxiety, low testosterone, and more. Prescriptions are shipped discreetly.
- **Hers (Women’s Health)**: Services for birth control, hair regrowth, skincare, mental health, menopause, and weight loss.
- **MedMatch**: Proprietary AI/ML tool that analyzes millions of de-identified data points to help providers identify optimal treatments for individual patients.
- **Mental Health**: Access to therapy and psychiatry via asynchronous messaging or live visits.
- **Weight Loss**: Personalized treatment plans including GLP-1 medications and lifestyle coaching.
- **At-home lab testing**: Available through strategic acquisitions (e.g., Honest Health in the U.K.).
- **Retail presence**: Products available at select retailers like Target.

## Market Standing
- **Valuation/Market Cap**: Publicly traded on NYSE: HIMS – market cap fluctuates; as of mid-2025, approximately $8–10B (check recent trading). *Not explicitly stated in provided sources.*
- **Key Metric**: Over 2.4 million subscribers as of June 30, 2025 (source: [hims.com](https://www.hims.com/about/the-company))
- **Notable Investors/Partners**: Backed by venture firms (Atomic Labs, Cherubic Ventures); went public via SPAC in 2021; partnership with Ochsner Health.
- **Growth Signals**: Expanded into new conditions (menopause, sleep, preventive health); launched Super Bowl ad in 2025; acquired Apostrophe (skincare) and Honest Health (U.K.); opened Ohio-affiliated pharmacy; retail expansion at Target; international expansion in the U.K.

## Competitive Advantages
- **Asynchronous care model**: Patients communicate with providers on their own time via secure messaging, removing barriers like commute and wait times.
- **Proprietary MedMatch AI**: Provides data-driven treatment recommendations to providers, improving personalization at scale.
- **Strong brand & stigma reduction**: Normalizes conversations around sensitive health issues (ED, hair loss, mental health).
- **Integrated pharmacy & fulfillment**: Partner pharmacies enable discreet home delivery and ongoing support.
- **Large subscriber base & data moat**: 2.4M+ subscribers generate millions of de-identified interactions to train MedMatch.

## Strategic Focus
- Scaling access to personalized care through data, lab testing, and AI.
- Expanding into new conditions (low testosterone, menopause, sleep, preventive health).
- Leveraging MedMatch and AI-supported coaching for smarter care delivery.
- Taking the model global (U.K. presence with Honest Health).
- Building long-term customer relationships through ongoing clinical support and educational resources.

## Why Work Here
- **Remote-first culture**: “Work from anywhere you like in the U.S.” (source: [hims.com/careers-professionals](https://www.hims.com/careers-professionals))
- **Flexibility & autonomy**: Emphasis on giving team members freedom to do their best work.
- **Benefits**: Competitive salary bands, stock options, 401(k) with matching, high-coverage medical/dental/vision, generous PTO and parental leave, $75/month utility stipend, employee product discount.
- **Culture**: Described as fun, dynamic, compassionate; monthly all-hands, executive fireside chats, dedicated Slack channels for interests.
- **Interview process**: Typically involves recruiter call, hiring manager, cross-functional panels, and possibly a take-home assessment; virtual via Zoom/Google Meet; accommodations available.
- **Team size**: 1,100+ team members across 40 states (source: [hims.com/careers-professionals](https://www.hims.com/careers-professionals))

## Sources
1. [hims.com – About the Company](https://www.hims.com/about/the-company)
2. [hims.com – Careers Professionals](https://www.hims.com/careers-professionals)
3. [builtin.com – What's It Like to Work at Hims & Hers](https://builtin.com/company/hims-hers/faq/workplace-perception)

## Other roles at Hims & Hers

- [Compliance Pharmacist, Sterile Compounding](https://feeny.ai/job/compliance-pharmacist-sterile-compounding-hims-hers-mesa-vydjzvv9a9cw) — Mesa, AZ
- [Compliance Pharmacist, Sterile Compounding](https://feeny.ai/job/compliance-pharmacist-sterile-compounding-hims-hers-new-albany-vmhwfnv8kmbs) — New Albany, OH
- [Sr. Manager, Product Marketing](https://feeny.ai/job/sr-manager-product-marketing-hims-hers-united-states-gz5h1rpsm4k5) — United States
- [Staff Software Engineer, Frontend](https://feeny.ai/job/staff-software-engineer-frontend-hims-hers-united-states-fwysyy092d50) — United States
- [Quality Systems Document Control Specialist](https://feeny.ai/job/quality-systems-document-control-specialist-hims-hers-gilbert-1c0qz6vjgpc8) — Gilbert, AZ
- [Manager, Environmental Compliance & Sustainability](https://feeny.ai/job/manager-environmental-compliance-sustainability-hims-hers-united-states-2ayafja30fb9) — United States
- [Compliance Systems Specialist](https://feeny.ai/job/compliance-systems-specialist-hims-hers-gilbert-x6w5eqrjs5d8) — Gilbert, AZ
- [Sr. Process & Operations Engineer — Boston, MA](https://feeny.ai/job/sr-process-operations-engineer-boston-ma-hims-hers-boston-mn73gwpkv44s) — Boston, MA
- [Sr. Product Development Engineer — Boston, MA](https://feeny.ai/job/sr-product-development-engineer-boston-ma-hims-hers-boston-e7bjhnwez8re) — Boston, MA
- [Quality Control Specialist, Sterile (Nights)](https://feeny.ai/job/quality-control-specialist-sterile-nights-hims-hers-new-albany-3a5rcnkpgqmz) — New Albany, OH