---
title: 'Quality Assurance, Risk Control & Special Investigations Analyst at Bestow'
canonical: 'https://feeny.ai/job/quality-assurance-risk-control-special-investigations-analyst-bestow-united-155mb2jsfse2'
type: 'job'
last_seen: '2026-09-04'
---

# Quality Assurance, Risk Control & Special Investigations Analyst at Bestow

- **Company:** Bestow
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-04
- **Apply:** https://jobs.ashbyhq.com/bestow/715fc48d-9930-4ba5-bda5-150a3345ba8f

## Job description

## ABOUT BESTOW

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify.gov http://e-verify.gov.

## ABOUT THE ROLE

The Quality Assurance, Risk Control & Special Investigations Analyst is a specialized and critical role responsible for ensuring operational integrity, service excellence, and adherence to regulatory standards across our life insurance Third-Party Administrator (TPA) operations. This individual performs three key functions: auditing call and service interactions, conducting pre-referral fraud investigations while providing supporting documentation regarding alleged fraud inquiries, and monitoring internal controls to drive process improvement and mitigate risk.

This role reports directly to the Customer Experience Manager and is open to hybrid in our Dallas office or Remote (US). #LIREMOTE

## WHAT YOU’LL DO

- Interaction Auditing: Conduct comprehensive quality audits of inbound and outbound call center interactions, ensuring accuracy, regulatory compliance, and adherence to TPA standard operating procedures.
- Form Review: Review and audit completed service and administrative forms (e.g., policy changes, beneficiary updates) for completeness, accuracy, and proper processing workflow.
- Feedback & Coaching: Deliver timely, objective, and constructive feedback and coaching to call center agents and team leads to improve service quality and transaction accuracy.
- Reporting: Track, analyze, and report on key TPA and QA metrics and trends, identifying root causes of errors and compliance gaps.
- Pre-Referral Case Review: Act as the initial point of contact for internal fraud referrals (SIU). Review and analyze cases flagged for potential fraudulent activity, including claims, policy changes, and applications.
- Evidence Gathering: Collect, organize, and summarize documentation and system history related to suspicious cases.
- Triage & Escalation: Conduct preliminary analysis to determine the validity of the fraud concern. Prepare and present well-documented case files for formal referral to the insurance carrier’s Special Investigations Unit (SIU).
- Documentation: Maintain detailed and confidential records of all investigation activities and findings in accordance with internal protocol and regulatory requirements.
- Control Monitoring: Execute periodic and event-based monitoring of defined key operational and financial controls within the TPA processing environment to confirm effectiveness.
- Risk Reporting: Assist in the reporting of control gaps, deficiencies, and emerging risks to the Risk and Compliance leadership.
- Process Improvement: Collaborate with Operations and Training teams to develop and implement targeted process changes, control enhancements, and improved documentation to mitigate identified risks.
- Training Support: Assist in the development and delivery of training modules related to compliance, fraud awareness, and new quality standards for operations, quality assurance and TPA contact center staff.

## WHO YOU ARE

- Minimum of 2 years of professional experience in Quality Assurance (QA), Compliance, Fraud Analysis, or an operational role within the life insurance, financial services, or TPA industry.
- Strong working knowledge of life insurance policy lifecycle, administrative forms, and general TPA operating procedures.
- Proven ability to analyze complex transaction histories, identify unusual patterns, and draw sound conclusions for risk and fraud assessment.
- Exceptional verbal and written communication skills, with the ability to deliver difficult feedback constructively and concisely summarize investigation findings for executive review.
- Experience with a formal quality monitoring system (e.g., call recording, QA software) preferred
- Familiarity with state and federal regulations governing life insurance (e.g., anti-money laundering, privacy) preferred
- Experience in conducting internal control audits (SOX, SOC) preferred
- Experience creating quality assurance checklists within QA systems preferred

## TOTAL REWARDS

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

- Best Place for Working Parents 2023 + 2024 + 2025
- Great Place to Work Certified, 2022 + 2023 + 2024 + 2025
- Built In Best Places to Work, 2022 + 2023 + 2025
- Fortune’s Best Workplaces in Texas 2022 + 2023
- Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a job at Bestow!

## About Bestow

## Company Overview
- **One-liner**: Bestow provides a leading SaaS platform for life insurance carriers to modernize their new business, underwriting, and administration workflows.
- **Entity Type**: Private (Series D)
- **Headquarters**: Dallas, Texas, United States
- **Founded**: 2017
- **Founders**: Melbourne O'Banion (CEO) and Jonathan Abelmann (President)

## Core Business
- **Primary Industry**: Insurtech / Life Insurance Software
- **Target Customers**: B2B – Life insurance carriers looking to digitize and streamline their operations (new business, underwriting, administration).
- **Mission/Purpose**: To modernize the life insurance industry by providing cutting-edge technology and data solutions that reduce costs, maximize efficiency, and drive growth for carriers.

## Products & Services
- **Bestow Platform (End-to-End Solution)**: A comprehensive SaaS suite for life carriers covering digital quote, illustration, and application journeys; a sophisticated underwriting engine and workbench; payment, billing, and policy delivery services; and customer/support portal experiences. Supports term life, final expense, IUL, and more.
- **Modular Solutions**: Carriers can implement individual components (e.g., just the underwriting engine or just the administration portal) to modernize specific parts of their business.
- **TPA Services**: Full third-party administration services trusted by top carriers.
- **Recommendation Engine**: An AI-driven tool to drive underwriting efficiency and cost reduction.

## Market Standing
- **Valuation**: Not publicly disclosed.
- **Key Metric (Total Funding)**: $422.5M total funding across 8 rounds, including a $120M Series D in 2021 from Goldman Sachs and Smith Point Capital, and a $50M debt financing round in 2025.
- **Key Metric (Annual Revenue)**: Estimated at $145.9M.
- **Notable Investors/Partners**: Goldman Sachs, Smith Point Capital, Hedosophia, New Enterprise Associates (NEA).
- **Growth Signals**: 31.9% year-over-year headcount growth (207 employees); active international presence in Pakistan and Colombia; recently sold its direct-to-consumer carrier (Bestow Life Insurance Company) to Sammons Financial Group in 2024 to focus entirely on the B2B SaaS platform.

## Competitive Advantages
- **Speed & Efficiency**: Promises to bring new life insurance products to market in months, not years, and to reduce carriers' cost to acquire a customer by as much as 45%.
- **Deep Insurance Expertise**: Combines top tech talent with a leadership team that has deep experience in insurance and financial services.
- **Proven Track Record**: Has a live, white-labeled platform trusted by top carriers, with a track record of rapid implementation (as fast as 4 months).
- **Modularity & Flexibility**: Offers both end-to-end and modular solutions, allowing carriers to modernize at their own pace and focus on their biggest pain points.

## Strategic Focus
- **B2B SaaS Pivot**: Following the sale of its own insurance carrier, Bestow is now purely a technology partner for other carriers.
- **Product Expansion**: Continuing to build out its platform to support more product types (IUL, final expense) and distribution channels (agent portals).
- **Cost & Efficiency Leadership**: Emphasizing its ability to lower carriers' costs and improve underwriting efficiency through automation and data-driven decision-making.
- **International Growth**: Expanding its workforce and likely its client base internationally, with offices in Pakistan and Colombia.

## Why Work Here
- **Remote-First Culture**: Bestow is a "remote-first, results-first" company, allowing employees to work where they work best. There is also an office in Dallas for those who prefer an in-person setting.
- **Comprehensive Benefits**: 100% coverage of healthcare premiums (medical, dental, vision) for employees, dependents, and domestic partners; flexible PTO; equity and bonus opportunities for all employees; pre-tax retirement and FSA programs; scholarships for education and enrichment.
- **Award-Winning Workplace**: Recognized as an award-winning workplace with a strong emphasis on employee well-being and work-life balance.
- **High-Growth Environment**: With 31.9% YoY headcount growth and a recent strategic pivot, the company offers significant opportunities for impact and career growth.
- **Strong Engineering Culture**: Emphasizes modern tech stacks and a test-and-learn approach; actively hiring for engineering roles (Golang, Full Stack).

## Sources
1. [bestow.com](https://www.bestow.com/)
2. [bestow.com/careers](https://www.bestow.com/careers)
3. [bestow.com/about](https://www.bestow.com/about)
4. [linkedin.com/company/bestowtech](https://www.linkedin.com/company/bestowtech)
5. [jobs.ashbyhq.com/bestow](https://jobs.ashbyhq.com/bestow)

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