---
title: 'Quality Assurance Specialist at MEMIC'
canonical: 'https://feeny.ai/job/quality-assurance-specialist-memic-portland-93arsskagkwq'
type: 'job'
last_seen: '2026-09-08'
---

# Quality Assurance Specialist at MEMIC

- **Company:** MEMIC
- **Location:** Portland, ME
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/memic/jobs/7986967003

## Job description

The Quality Assurance Specialist’s primary responsibility is to monitor and review claims to ensure compliance with MEMIC’s internal best practices, as well as statutory requirements, and to develop and implement strategies to improve compliance in these areas. In addition, this position may be called upon to assist and support the compliance and training staff in the development of compliance plans and training documentation.

Responsibilities:

- Monitors indemnity claim file activity in real time to ensure jurisdictional benchmarks related to timeliness of initial compensability determinations, accuracy of payments and/or denials, and completion of forms over the life of the claim are met.
- Reviews state specific legal orders to ensure timely response, payment and form filings, when applicable.
- Reconciles penalties incurred to confirm validity and provides recommendations to Claim Management on the appropriateness of a payment or an appeal, when applicable.Identifies, analyzes, and summarizes trends in results and works with Claim Management and/or Claim Trainers to develop a plan to enhance quality and performance.
- Completes objections of fee reviews in applicable jurisdictions, follows for and tracks response.
- Completes state reconciliation in applicable jurisdictions.Retroactively reviews selected indemnity claim files from a compliance perspective and summarizes results by utilizing structured review sheets to objectively demonstrate claim handler’s performance.
- Assists Compliance Associate with mandatory Medicare reporting data integrity as needed.
- Assists with quality reviews of Compliance Assistants as needed.
- Supports compliance team goals by assisting with special projects or tasks as directed by Manager, Claim Compliance.

## Requirements

- Bachelors Degree is preferred.
- 2-4 years of claim handling experience required; multi-jurisdictional experience preferred, workers compensation experience preferred.
- Strong attention to detail, accuracy, and analytical skills are necessary.
- Excellent interpersonal, written and verbal communication skills are essential.
- Must be organized with effective time management skills to meet strict deadlines, when necessary.
- Must have ability to prioritize and focus.
- Must possess the ability to work effectively in a fluid team environment and self-motivate.
- Proficient in Microsoft Office.

MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. Additionally, we are committed to providing an inclusive and accessible recruitment experience for all candidates. If you need a reasonable accommodation during the interview process, please contact us at hr@memic.com.

To ensure an equitable and authentic interview process, candidates should not use AI or chatbot tools during the live interview or phone screen. We welcome any preparation you choose to do beforehand, but all responses shared during the interview must be your own.

Note: MEMIC does not offer Stem-OPT EAD Extension for this role.

[MEMIC's Job Applicant Privacy Notice](https://www.memic.com/job-applicant-privacy-notice)

Check out our benefit offerings [here!](https://careers.memic.com/benefits)Targeted salary range: $70-80k

## About MEMIC

## Company Overview
- **One-liner**: MEMIC is a super-regional workers’ compensation insurance specialist dedicated to improving workforce safety and compassionate care for injured workers.
- **Entity Type**: Private (Mutual Insurance Company)
- **Headquarters**: Portland, Maine, USA
- **Founded**: 1993
- **Founders**: Not publicly available (founded as Maine Employers’ Mutual Insurance Company by the state legislature)

## Core Business
- **Primary industry**: Workers’ Compensation Insurance
- **Target customers**: B2B – employers across a wide range of industries, from small businesses to large enterprises, in 46 states plus Washington, D.C.
- **Mission statement**: “To make workers’ comp work better with compassion, trusted partnerships, and relentless commitment to workforce safety.”

## Products & Services
- **Workers’ Compensation Insurance**: Full-service workers’ comp policies sold through independent insurance agents, covering medical care, lost wages, and rehabilitation for injured workers.
- **Loss Control Services**: More than 400 loss control workshops annually for over 9,000 participants, helping employers eliminate hazards and improve workplace safety.
- **Claims Management**: Dedicated claims handling with a better than 90% on-time payment benchmark, focused on returning injured workers to the workplace.
- **Risk Management & Safety Consulting**: Partnering with employers to reduce claim costs and build safer work environments.

## Market Standing
- **Valuation/Market Cap**: Not applicable (private mutual company)
- **Key Metric**: 2024 Written Premium of $436 million
- **Notable Investors/Partners**: Not applicable (mutual company owned by policyholders); rated “A” (Excellent) by A.M. Best
- **Growth Signals**: Licensed in 46 states plus D.C.; serves more than 21,000 employers covering an estimated 300,000 employees; 500+ employees; maintains a better than 90% on-time claims payment benchmark

## Competitive Advantages
- **Specialized Focus**: Dedicated exclusively to workers’ compensation insurance, allowing deep expertise and tailored services.
- **Financial Strength**: Rated “A” (Excellent) by A.M. Best, providing stability and trust for policyholders and employees.
- **Comprehensive Safety Partnership**: Offers loss control workshops, risk management consulting, and a strong claims management process that prioritizes returning injured workers to the workplace.
- **Mutual Company Structure**: Owned by policyholders, aligning the company’s interests with those of its customers rather than outside shareholders.

## Strategic Focus
- **Vision 2030**: To become the most trusted brand for employers who believe protecting and strengthening their workforce is critical to success.
- **Growth & Expansion**: Continuing to expand its super-regional footprint (currently in 46 states + D.C.) while deepening partnerships with independent insurance agents.
- **Safety & Innovation**: Investing in loss control education, data-driven risk insights, and compassionate claims management to differentiate in the market.

## Why Work Here
- **Purpose-Driven Culture**: MEMIC emphasizes a “culture of caring” and a mission to make workers’ comp work better with compassion and partnership.
- **Core Values**: The company’s values include being Conscientious, an Expert, a Partner, Curious, Transparent, Genuine, Accountable, and Collaborative.
- **Work Environment**: Offers a mix of in-office (Portland, ME; Manchester, NH; Albany, NY) and remote roles, with a focus on teamwork and mutual trust.
- **Benefits & Stability**: Rated “A” Excellent by A.M. Best, providing job security; benefits that “give you peace of mind” according to the careers page.
- **Growth Opportunities**: Open roles span Claims, Underwriting, IT/Software Engineering, Human Resources, and Internships, indicating investment in talent development.
- **Employee Sentiment**: Described as having “down-to-earth co-workers” and opportunities that reward, with a strong emphasis on work-life balance and professional growth.

## Sources
1. [memic.com – Company Overview](https://www.memic.com/about-memic)
2. [memic.com – Quick Facts](https://memic.com/about-memic/company-overview/quick-facts)
3. [careers.memic.com – Careers at MEMIC](https://careers.memic.com/)
4. [Greenhouse – Jobs at MEMIC](http://job-boards.greenhouse.io/memic)

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