---
title: 'Quality Assurance Supervisor at Wing Assistant'
canonical: 'https://feeny.ai/job/quality-assurance-supervisor-wing-assistant-makati-k7qtgze9d06g'
type: 'job'
last_seen: '2026-09-08'
---

# Quality Assurance Supervisor at Wing Assistant

- **Company:** Wing Assistant
- **Location:** Makati, Philippines
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-01-16
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/getwingapp/83871704-036e-497b-93f7-47dfc83be92c

## Job description

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Quality Assurance Supervisor

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a QA Supervisor to start immediately!

Job Summary The QA Supervisor is responsible for ensuring service quality, performance consistency, and client satisfaction across the virtual assistant workforce. This role oversees quality assurance processes, evaluates VA performance, coaches team members, and collaborates with operations and training teams to maintain high service standards.

Duties and Responsibilities include but are not limited to: Quality Assurance & Performance Monitoring

- Develop, implement, and maintain QA frameworks, scorecards, and evaluation standards for virtual assistants
- Conduct regular audits of VA work (tasks, communications, productivity, and compliance with SOPs)
- Review client feedback and identify trends, risks, and improvement opportunities
- Ensure VAs meet contractual SLAs, KPIs, and client expectations

## Team Supervision & Coaching

- Supervise and mentor QA analysts or quality reviewers (if applicable)
- Provide constructive feedback, performance insights, and coaching to virtual assistants
- Partner with Team Leads and Operations Managers to address performance gaps
- Support corrective action plans and improvement initiatives Process Improvement & Documentation
- Identify recurring quality issues and recommend process or training enhancements
- Collaborate with Training and Onboarding teams to improve learning materials
- Maintain up-to-date QA documentation, SOPs, and best practices
- Ensure consistency in QA evaluations across all accounts and teams Client & Stakeholder Collaboration
- Act as a quality point of contact for internal stakeholders and client-facing teams
- Assist in preparing quality reports for clients when required
- Support escalations related to performance or service quality Reporting & Analytics
- Prepare and present QA reports, dashboards, and performance summaries
- Track quality metrics, trends, and improvement outcomes
- Use data to drive decision-making and continuous improvement
- Reports to QA Manager and TQ Department Head

Qualifications:

- Proven experience in quality assurance, preferably in a BPO or virtual assistant environment
- Strong leadership and coaching skills with the ability to mentor and guide team members
- Excellent analytical and problem-solving abilities
- Strong communication skills (written and verbal) with client-facing confidence
- Experience with QA frameworks, scorecards, and reporting tools
- Ability to collaborate effectively with operations, training, and client-facing teams
- Detail-oriented, organized, and proactive in driving process improvements

Schedule: US work hours (40 hours per week) Location: Makati, Metro Manila; This is a hybrid setup

Please note:

- Only qualified candidates will be invited to take the assessment & scheduled for an interview.

## About Wing Assistant

## Company Overview
- **One-liner**: Wing Assistant provides fully managed, vetted virtual assistants from the top 1% of global talent to handle recurring business tasks for small businesses, startups, executives, and enterprises.
- **Entity Type**: Private (funded: Seed & Pre-Seed)
- **Headquarters**: Berkeley, California, United States
- **Founded**: 2018
- **Founders**: Not explicitly listed in available sources; co-founders include Sai G. (Co-Founder & CTO) per LinkedIn.

## Core Business
- **Primary industry**: Internet Marketplace Platforms / Virtual Assistant Services
- **Target customers**: B2B – small businesses, startups, executives, and enterprises across multiple verticals (e.g., healthcare, real estate, sales, marketing)
- **Mission or purpose statement**: "Reinventing the future of work for companies worldwide" by providing elite virtual assistants so clients can focus on core business activities.

## Products & Services
- **General Virtual Assistant (GVA) Full-Time**: Dedicated assistant, 160 hours/month, $999/month – includes free training, onboarding, free replacement, Customer Success Manager, quality control, Wing Workspace app, month-to-month.
- **General Virtual Assistant (GVA) Part-Time**: 80 hours/month, $699/month – same features with limited file storage.
- **Healthcare Assistant**: Specialized VA for patient intake, EHR updates, insurance verification (HIPAA compliant).
- **Other Specialty Roles**: Executive Assistant, Sales Development Representative, Digital Marketing Assistant, Bookkeeper, Real Estate VA, and more – sourced and managed by Wing.
- **Enterprise Services**: SOC 2 certified, HIPAA compliant, managed devices/VDI support, access controls and auditability for regulated industries.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual revenue estimated $5M–$25M (based on employee count of 445 and industry benchmarks); Total funding $2.2M.
- **Notable Investors/Partners**: Surface Ventures (led Seed round of $2.1M in March 2022), SkyDeck Berkeley (Pre-Seed $105k in March 2020).
- **Growth Signals**: 445 employees (+20.7% YoY, +209 people), 177,516 LinkedIn followers (+34.9% yearly), 10,000+ companies supported, 2M+ applicants screened annually (hires <1%), active job postings across multiple roles.

## Competitive Advantages
- **Top 1% talent pool**: Vetted, trained, and managed assistants from a global applicant base of 2M+ annually.
- **Free replacement guarantee**: If an assistant isn’t a fit, Wing replaces them at no cost, monitored by a Customer Success Manager.
- **Managed service model**: Wing handles training, supervision, quality control, and security compliance (SOC 2, HIPAA) – reducing client hiring overhead.
- **Month-to-month contracts**: No long-term commitment, with plans starting at $699/month for part-time support.
- **Security-first**: SOC 2 certified, HIPAA compliant, managed devices, and VDI support for regulated workflows.

## Strategic Focus
- **Current priorities**: Expanding AI solutions (e.g., hiring a Product Manager, AI Solutions) and deepening specialization (healthcare, real estate, sales enablement).
- **Growth direction**: Scaling global talent pool across 23+ countries (Philippines, India, Mexico, US, Nigeria, etc.) and increasing enterprise adoption through compliance certifications.
- **Operational efficiency**: Automating vetting, training, and quality processes to maintain high service consistency while growing headcount.

## Why Work Here
- **Culture**: Inclusive, fun work environment with opportunities for career growth, upskilling, and paid training. Rated 3.7/5.0 on employer reviews (356 reviews) with work-life balance at 3.9, culture at 3.8.
- **Remote/hybrid policy**: Fully remote (100% work-from-home) with US work hours for most roles; positions available across multiple time zones (e.g., US, Philippines, India, Latin America).
- **Notable perks**: Performance incentives, job security and stability, holiday & overtime pay, supportive team, opportunities for advancement.
- **Engineering culture**: Mobile and engineering leaders are present (e.g., Mobile Engineer Leader, Head of Engineering); React Native Developer roles indicate modern tech stack.

## Sources
1. [linkedin.com](https://linkedin.com/company/wingassistant)
2. [get.wingassistant.com](https://get.wingassistant.com/)
3. [leadiq.com](https://leadiq.com/c/wing-assistant/5a1daaf52300005b009fbca2)
4. [wingassistant.com](https://wingassistant.com/careers/us/executive-assistant-us-columbus/)
5. [linkedin.com](https://linkedin.com/company/wing-india)

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