---
title: 'Quality Assurance Supervisor at WISEcode'
canonical: 'https://feeny.ai/job/quality-assurance-supervisor-wisecode-kannapolis-qrghsagd6txp'
type: 'job'
last_seen: '2026-10-19'
---

# Quality Assurance Supervisor at WISEcode

- **Company:** WISEcode
- **Location:** Kannapolis, NC
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-19
- **Apply:** https://jobs.lever.co/wisecode/d5a2a05e-e5ba-4c8d-967e-f722e5fb80e8

## Job description

This role is for a position at WISEcode labs, WISEcode's sister company and an independent third party testing lab. -- WISEcode Labs, formerly Beaconpoint Labs, was built out of necessity. The laboratory was created to support its sister company WISEcode and its Food Genome Project™, an ambitious effort to build a comprehensive food and ingredient intelligence platform. In pursuing that goal, it became clear that the required testing capabilities simply did not exist. No laboratory could reliably deliver the breadth, depth, speed, and transparency needed to analyze thousands of ingredients across hundreds of analytes with confidence. Rather than compromise, the lab was built to solve that problem properly. WISEcode Labs is an independent third-party testing laboratory serving food, beverage, dietary supplement, ingredient, and adjacent consumer-health companies. The lab combines advanced analytical instrumentation, rigorous method development, microbiology and chemistry expertise, and a high-touch service model designed for customers with complex and recurring testing needs. WISEcode Labs is differentiated by its unwavering focus on food safety and nutrition testing and becoming a primary testing partner to key customers, owing to its rapid response time and direct access to scientific leaders, customized solutions, and defensible data. Effective August 25th 2026, the company unified its brand with its sister company under a single name: WISEcode Labs. The next phase is to scale this platform without losing the quality, speed, independence, confidentiality, and accountability on which the business was built to be the preferred testing & scientific partner for the food industry and WISEcode’s mission towards food transparency.

Position Summary The Quality Assurance supervisor leads the laboratory quality management system and is accountable for maintaining ISO/IEC 17025 accreditation and expanding its scope as required by key customers. The role ensures that methods, equipment, personnel, records, and reported results meet the standard, accreditation body requirements, and customer requirements. The QA Supervisor safeguards the impartiality of the laboratory, holds the authority to stop work or reports that do not meet quality requirements. The role coordinates resolution with technical and operational leaders, verifies corrective actions, and authorizes resumption of work or report release in accordance with approved procedures. The QA supervisor builds a quality system that supports reliable turnaround times and the launch of new testing services. The role also issues nutrition labels and oversees the laboratory’s environmental health and safety (EH&S) program.

## Key Responsibilities

Management system and accreditation - ISO/IEC 17025:2017.

- Own the quality management system and quality manual. Maintain the annual quality calendar, a schedule of recurring QMS activities such as internal audits, management reviews, proficiency testing, calibrations, and accreditation body visits. Maintain a tracker for CAPAs, audit findings, and other quality actions that records the owner, due date, and evidence of completion for each item.
- Serve as the primary contact with the accreditation body. Prepare for surveillance and reassessment visits, coordinate scope extensions, respond to findings with root cause and evidence, and track them through closure on time.
- Control the use of the accreditation symbol and claims of accreditation on reports, quotations, the website, and marketing materials, so that accredited and non-accredited results are clearly distinguished.
- Maintain document control for the quality manual, SOPs, forms, and controlled external documents (such as published standards and reference methods), and control of quality and technical records, including retention, protection, and retrieval.
- Maintain the multi-year internal audit schedule, completing at least one internal audit risk assessment annually to keep it current and compliant. Conduct internal audits as scheduled and arrange independent auditing of the QA function itself.
- Maintain the risk and customer complaint registers and drive improvement actions. Prepare the quarterly management review, record decisions, and follow actions to completion.

Nonconforming work, complaints, and corrective action

- Lead the process for deviations, out-of-specification results, nonconforming work, and CAPA. Ensure documented containment, impact assessment on previously issued results, customer notification and recall of reports where required, root-cause investigation, and effectiveness checks before closure.
- Own the complaints process: acknowledge, investigate impartially, respond to the complainant, and trend complaints for systemic causes. Technical leaders remain responsible for scientific conclusions.

Personnel, equipment, and external providers

- With Lab manager, maintain competence requirements, training, supervision, and written authorizations for each method, data review, and report release. No one performs or authorizes work outside documented competence.
- Oversee the calibration, verification, and maintenance program, metrological traceability of measurement results, and control of reference standards, certified reference materials, and reagents. Laboratory owners perform the work and provide evidence.
- Verify that facilities and environmental conditions are monitored and recorded where they affect results.
- Approve and monitor suppliers and subcontracted laboratories against documented criteria, including their accreditation status and scope, and ensure customers are informed of subcontracted work.

Assuring the validity of results

- Maintain a proficiency testing and interlaboratory comparison plan that covers the accredited scope at the frequency required by the accreditation body. Order proficiency testing samples for the existing scope and for methods added through scope expansion, review results, and investigate unsatisfactory performance.
- Maintain internal quality control requirements (blanks, spikes, duplicates, check standards, control charts) and review trends to detect drift before it affects reported results.

Methods and validation

R&D and technical team develop, validate, or verify methods. QA sets the requirements, approves the completeness of the quality package, and controls release to routine customer testing.

- Require that intended use, matrices, analytes, method source, customer requirements, reporting limits, and accreditation status are defined before development starts.
- Require an approved validation or verification plan with predefined acceptance criteria. Review evidence for selectivity, accuracy or recovery, precision, calibration, LOD and LOQ, matrix effects, carryover, and robustness as relevant, for standard, modified, and laboratory-developed methods.
- Maintain a method readiness checklist and formal release record covering SOPs, QC criteria, equipment, competency, capacity, permitted accreditation claims, and post-launch monitoring. Route material changes through change control.

Data integrity

- Ensure technical records allow each result to be traced and repeated, and that data integrity controls (access, audit trails, review of changes) are effective in instruments and in the LIMS.
- Own the report release procedure and signatory authorization matrix. Ensure reports contain the required information, that amended reports are clearly identified, and that trained backup signatories prevent dependence on one person.
- Maintain risk-based data review procedures and reviewer qualifications. Perform selected review or qualified backup within documented authorization; routine review remains with designated technical reviewers.

Nutrition labeling and reporting

- Prepare, review, and issue nutrition facts labels using Panelgea, ensuring label values are traceable to approved test results.
- Develop working proficiency in the certificate of analysis (COA) reporting workflow, which closely parallels label issuance, and support COA review and release as needed.
- Train and qualify backup personnel for label issuance so the workflow does not depend on one or two people.

Environmental health and safety (EH&S) and sanitation

- Oversee and maintain EH&S policies, procedures, and training, keeping them current with applicable regulatory requirements.
- Serve as the point of contact for the building and facility-related matters.
- Coordinate safety inspections, incident documentation, corrective actions, and safety training with Operations and designated EH&S support.
- Maintain the sanitation schedule and verification records. Supervisors assign and oversee cleaning; QA audits adherence and escalates gaps.

Quality, authority, and independence The QA Supervisor has direct access to the CEO to escalate quality, impartiality, data integrity, and accreditation risks, and can escalate attention to affected work or reports when requirements are not met.

Candidate Qualifications & Experience Required

- Bachelor’s degree in chemistry, microbiology, food science, or a related scientific discipline; equivalent experience may be considered.
- At least five years of laboratory quality experience, including managing and coordinating a QMS, audits and accreditation activities.
- Hands-on experience in an ISO/IEC 17025 accredited testing laboratory, including accreditation body assessments, document control, internal audits, CAPA, proficiency testing, competency records, and management review.
- Working knowledge of method validation and verification, measurement uncertainty, metrological traceability, laboratory QC, and data integrity principles across chemistry and microbiology.
- Strong organization, written communication, investigation, and cross-functional leadership skills, with the judgment to hold a quality position under commercial pressure.

## Preferred

- ISO/IEC 17025 internal auditor or lead assessor training; ASQ certification (CQA, CMQ/OE) or equivalent.
- Experience with LIMS (QBench preferred) and digital quality workflows; experience with scope expansion for new techniques such as ICP-MS or LC-MS/MS.
- Experience issuing nutrition labels (Panelgea preferred) and COA reporting; experience managing an EH&S program.

Location This role is onsite at WISEcode Labs in Kannapolis, in the Charlotte metro area of North Carolina. Regular presence in the laboratory is essential; Occasional extended hours may be needed around assessments and customer audits.

## Equal Opportunity

WISEcode Labs is committed to building a high-performing, inclusive workplace. Employment decisions are based on business needs, role requirements, and individual qualifications, without regard to protected characteristics under applicable law.

This position specification describes the primary scope of the role and is not intended to be an exhaustive list of every duty or measure.

## About WISEcode

## Company Overview
- **One-liner**: WISEcode is a food intelligence platform that scans packaged foods to reveal ultra-processed ingredients and provides AI-powered personalized nutrition insights for consumers, brands, and retailers.
- **Entity Type**: Private (Privately Held LLC)
- **Headquarters**: Reno, Nevada, United States (with an additional office in Chicago, Illinois)
- **Founded**: 2020
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry**: Food Technology / Nutrition Intelligence / AI-powered Food Data
- **Target customers**: B2C (consumers via mobile app), B2B (food brands, retailers, researchers), B2G (research institutions like the National Cancer Institute and USDA)
- **Mission or purpose statement**: "WISEcode exists to turn the complexity of food into clear answers, because everyone deserves to know what is actually in what they eat."

## Products & Services

- **WISEcode UPF Detector App**: A mobile application that scans packaged foods and instantly identifies ultra-processed ingredients, giving consumers clear answers about what's really in their food. Available for both iOS and Android.
- **WISEcoach™**: An AI-powered personalized nutrition coach that analyzes thousands of food attributes against individual health goals, providing recommendations for energy, sleep, and overall health improvement.
- **WISEcode Non-UPF Verification™**: A science-backed certification program for food brands that proves their products meet the standard for non-ultra-processed food, helping verified brands get discovered by shoppers and retailers seeking cleaner food options.
- **WISEcode Intelligence™**: An AI-powered food answer engine drawing from a database of over one million products, providing instant, plain-language answers to questions about any food for consumers, brands, retailers, and researchers.
- **NFP+™ Data Platform**: The underlying data infrastructure capturing 1,000 times more attributes per product than a standard nutrition facts panel, with proprietary WISE™ AI analyzing ultra-processing status and nutritional composition.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total Funding — Not publicly disclosed (Private company)
- **Headcount**: 39 employees (+35.0% YoY, +14 people)
- **Notable Partners/Customers**: National Cancer Institute, USDA, universities in the US and Canada; researchers actively use WISEcode data to study links between food processing and health outcomes
- **Growth Signals**: 
  - 35% headcount growth year-over-year
  - Active job postings up 200% year-over-year
  - Launched first consumer app in December 2024 (Business Wire announcement)
  - Data actively used by major research institutions
  - Growing presence in the ultra-processed food (UPF) detection space, a rapidly expanding market segment

## Competitive Advantages
- **Proprietary Data Moat**: NFP+™ data captures 1,000x more attributes per product than standard nutrition labels, creating a defensible data advantage
- **AI-First Approach**: Uses machine learning/AI (WISE™ AI) to classify ultra-processed foods at the ingredient level, a capability competitors lack
- **Scientific Credibility**: Data used by the National Cancer Institute, USDA, and universities — giving the platform institutional validation
- **First-Mover Advantage**: The first app to decode hidden truths in food (launched December 2024), with no direct competitor having solved this problem yet
- **Multi-Sided Platform**: Serves consumers, brands, retailers, and researchers simultaneously, creating network effects across the food ecosystem

## Strategic Focus
- **Consumer App Growth**: Scaling the UPF Detector app to become the go-to consumer tool for food transparency
- **B2B Certification Program**: Expanding the Non-UPF Verified™ program to more food brands seeking certification
- **Research Partnerships**: Deepening relationships with academic and government institutions using WISEcode data
- **AI Product Expansion**: Continuing to develop WISEcoach™ and WISEcode Intelligence™ as the leading AI-powered food answer engine
- **Market Education**: Positioning WISEcode as the definitive standard for ultra-processed food classification

## Why Work Here
- **Fully Remote Company**: WISEcode is a fully remote company hiring across the U.S., with every role designed to work outside an office as the standard, not an accommodation. Workforce is distributed across the United States, Italy, and Canada.
- **Unlimited PTO**: The company trusts employees to manage their own time with an unlimited PTO policy.
- **Equity**: Equity is available for eligible roles, giving employees a stake in the company's success.
- **Annual Performance Bonus**: Eligible employees receive annual performance bonuses tied to individual and team impact.
- **Health & Wellness**: Comprehensive medical, dental, and vision coverage, plus round-the-clock telemedicine access for employees and their families.
- **Financial Wellness**: 401(k) with immediately vested employer match, plus tax-advantaged savings accounts.
- **Mission-Driven Work**: The company is building something that "doesn't exist anywhere else" — employees work on a platform solving the significant problem of food transparency.
- **Growth Environment**: With 35% headcount growth and a 200% increase in job postings year-over-year, this is a scaling company with career advancement opportunities.
- **Cross-Functional Team**: Current team includes talent from companies like Deloitte, Accenture, EasyPost, and SōRSE Technology, with a mix of senior-level and specialist roles.

## Sources
1. [wisecode.ai/careers](https://wisecode.ai/careers)
2. [jobs.lever.co/wisecode](https://jobs.lever.co/wisecode)
3. [linkedin.com/company/wisecode-llc](https://linkedin.com/company/wisecode-llc)
4. [builtin.com/company/wisecode](https://builtin.com/company/wisecode)
5. [wisecode.ai/insights](https://wisecode.ai/insights/)
6. [businesswire.com](https://www.businesswire.com/news/home/20241218000000/en/WISEcode-Launches-First-App-to-Decode-Hidden-Truths-in-Your-Food)

## Other roles at WISEcode

- [Software Developer & Data Engineer](https://feeny.ai/job/software-developer-data-engineer-wisecode-united-states-1fypgxga8qqz) — United States
- [Vice President – Food Testing Laboratory Operations (WISEcode Labs)](https://feeny.ai/job/vice-president-food-testing-laboratory-operations-wisecode-labs-wisecode-xbhdj6bgz3za) — Kannapolis, NC
- [Senior Software Quality Engineer – AI Automation Tester](https://feeny.ai/job/senior-software-quality-engineer-ai-automation-tester-wisecode-united-states-5gkn2vkydbvw) — United States
- [Director, Consumer Lifecycle](https://feeny.ai/job/director-consumer-lifecycle-wisecode-united-states-2hs110frfmcp) — United States
- [Senior Mobile Developer](https://feeny.ai/job/senior-mobile-developer-wisecode-united-states-h3wz8dwkaar6) — United States
- [Don't see the right role? Introduce yourself 🤝](https://feeny.ai/job/don-t-see-the-right-role-introduce-yourself-wisecode-united-states-eve4g6e8zbrq) — United States
- [Quality Assurance Supervisor](https://feeny.ai/job/quality-assurance-supervisor-career-team-in-the-8e0sb59vtxm4) — IN the, United States
- [Quality Assurance Supervisor](https://feeny.ai/job/quality-assurance-supervisor-wing-assistant-makati-k7qtgze9d06g) — Makati