---
title: 'Quality Controller (Manufacturing) at MOO'
canonical: 'https://feeny.ai/job/quality-controller-manufacturing-moo-east-providence-n1bx0dv1eh69'
type: 'job'
last_seen: '2026-09-07'
---

# Quality Controller (Manufacturing) at MOO

- **Company:** MOO
- **Location:** East Providence, RI
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/moo/ca38460a-2436-43a2-9207-ec60e052810f

## Job description

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.

We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

You will be an essential part of the Quality and Engineering Team. Our purpose is to proactively safeguard the quality of MOO's production, ensuring our print and digital products consistently meet high standards. We drive continuous improvement initiatives to optimize processes, significantly reduce waste, and ultimately provide an exceptional customer experience. We are a multidisciplinary team focused on precision, problem-solving, and process excellence.

MOO is seeking a driven, organized, and detail-oriented individual to join us as a Quality Controller. This role is a critical piece of our operation, ensuring that the excellence we promise our customers is delivered in every product. You will be the frontline guardian of our quality standards, responsible for collecting production data, administrate rework and containent process and conducting audits. Your value to the business lies in your ability to identify, contain, and solve quality problems before they impact our customers, directly contributing to MOO's reputation for high-quality, delightful products and supporting our continuous improvement goals. We are hiring now to strengthen our quality focus as we scale our production and introduce new, exciting products.

You are a proactive and meticulous individual with a strong foundation in quality assurance principles. You thrive in a dynamic manufacturing environment and can efficiently manage multiple priorities under pressure. You have a natural curiosity and an investigative approach to problem-solving, always looking to understand the 'why' behind an issue rather than just fixing the symptom. You are a clear communicator, able to coach and collaborate with production team members to elevate the collective quality standard. If you are passionate about precision, driven by continuous improvement, and ready to use data to make informed decisions, we want you on our team.

## Responsibilities

- Conduct Material Inspection: Participate in Incoming Material Inspection according to the established Control Plan to ensure raw materials meet specifications
- Ensure Process Compliance: Conduct regular process audits on the production floor to ensure all teams are complying with documented quality standards and procedures
- Manage Non-Conforming Product: Administrate and execute containment and rework actions for poor-quality and non-conforming products
- Support Continuous Improvement: Actively support and participate in continuous improvement initiatives and clearly escalate potential production risks or process gaps to production leadership
- Provide Quality Support: Deliver responsive quality service support for rush requests and specialized orders that require extra quality control checks
- Data Proficiency: Proficient using Microsoft Excel for data analysis and charting to define quality trends and using Microsoft Word and PowerPoint for documentation and presentation
- Communication: Excellent verbal and written communication skills to effectively relay complex quality issues, audit findings, and coaching points across different teams

## About You

- You are skilled at multitasking and working effectively under pressure to meet tight production deadlines and able to suggest improvements on innovation and ways of working
- You do not accept the first piece of information, instead, you present an investigating approach to get to the root cause of quality issues, leveraging data and collaboration with others
- You are confident in making decisions based on thorough research and documented facts, and you can identify risks and make appropriate mitigation decisions
- You are able to clearly explain the 'why' behind quality standards to co-workers, actively sharing knowledge and providing guidance and constructive feedback to support others' performance

Nice to Haves

- Previous Quality Control experience within a manufacturing or production environment

## About MOO

## Company Overview
- **One-liner**: MOO is an award-winning online print business that makes great design and high-quality branded print products, from business cards to notebooks and water bottles, for customers worldwide.
- **Entity Type**: Private (funding stage: multiple rounds, $9.7M total raised)
- **Headquarters**: London, United Kingdom (additional offices in East Providence, RI; Cape Town, South Africa; Dagenham, UK)
- **Founded**: 2006
- **Founders**: Richard Moross (also serves as CEO)

## Core Business
- **Primary industry/industries**: Online print and design services; custom branded merchandise and promotional materials.
- **Target customers**: B2B (businesses of all sizes, from startups to enterprises) and B2C (individuals seeking professional print for personal brand or small business).
- **Mission or purpose statement**: "Great design for everyone" – making it simple to create beautifully designed, expertly crafted print and branded items that help customers start conversations, open doors, and strengthen relationships.

## Products & Services
- **Business Cards**: High-quality, uniquely designed cards with options for premium paper, edge painting, and finishes – the original product that launched the company.
- **Notebooks**: Custom-branded notebooks with a focus on design and durability.
- **Water Bottles**: Branded drinkware, part of the expanded merchandise range.
- **Promotional Merchandise**: A full suite of branded items including stickers, pens, tote bags, mugs, and more – designed to be “the very opposite of your average branded merch.”
- **Online Design Platform**: Easy-to-use website and tools for customers to upload designs or use templates, with professional support.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metrics**: Annual Revenue estimated at $83.1M (latest available estimate); Total Funding: $9.7M across 6 rounds.
- **Notable Investors/Partners**: Not explicitly listed in available sources – likely private investors.
- **Growth Signals**: Employee headcount growing (+9.9% year-over-year, ~450+ total across five locations); expanding product line beyond cards into merchandise; increasing focus on sustainability and flexible work models.

## Competitive Advantages
- **Design‑led approach**: Dedication to professional design and quality distinguishes MOO from bulk print providers – “great design for everyone.”
- **End‑to‑end service**: From design tools to manufacturing and global shipping, MOO controls the customer experience.
- **Sustainable Impressions program**: A public commitment to social and environmental responsibility, now embedded in the company’s manifesto and operations.
- **Strong brand and community**: Over 56,000 LinkedIn followers, award‑winning reputation, and a loyal customer base built on quality and service.

## Strategic Focus
- **Sustainability**: Acting with “care for people and the planet” – reducing environmental impact through products, materials, and operations.
- **Product expansion**: Moving beyond business cards into a full range of branded merchandise (notebooks, bottles, etc.) to become a one‑stop shop for customer print needs.
- **Flexible work model**: Embracing “Work 2.0” – permanent remote and hybrid options to attract and retain talent across continents.
- **Inclusion and development**: Investing in DEI (JEDI team), mental health support, and career growth via MOO University.

## Why Work Here
- **Culture**: “Keep it human” is a core value – an inclusive, supportive community that celebrates individuality and belonging. Active JEDI (Justice, Equality, Diversity and Inclusion) team driving policy and events.
- **Remote/Hybrid/Office**: MOO’s “Work 2.0” model offers permanent flexibility. Most roles can be hybrid or remote, with offices in London, East Providence (RI), and Cape Town. Casual dress, free snacks.
- **Benefits**:
  - 34 days of combined vacation and company holidays (increasing with tenure).
  - 401(k) retirement plan with 100% match up to 5%.
  - Paid parental leave: up to 16 weeks for primary parent, 2 weeks for secondary.
  - Healthcare via UnitedHealthcare (choice of plans).
  - Life insurance at 4x salary.
  - Employee discount: free print for employees, 30% off for friends and family.
- **Growth**: Career development program, MOO University for managers, and courses tailored to every level.
- **Engineering/tech**: Roles for software engineers (e.g., Software Engineer II, Data Engineer II) in modern tech stacks – part of the product origin teams.

## Sources
1. [MOO – About](https://www.moo.com/us/about)
2. [MOO – Working for MOO](https://www.moo.com/us/about/working-for-moo)
3. [MOO – Jobs on Lever](https://jobs.lever.co/moo)
4. [MOO LinkedIn Company Page](https://linkedin.com/company/moo-com)

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