---
title: 'Quality Improvement & Compliance Manager at Seen Health'
canonical: 'https://feeny.ai/job/quality-improvement-compliance-manager-seen-health-alhambra-3scdcnnhkkce'
type: 'job'
last_seen: '2026-09-11'
---

# Quality Improvement & Compliance Manager at Seen Health

- **Company:** Seen Health
- **Location:** Alhambra, CA
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://www.seenhealth.org/careers?gh_jid=5414669008

## Job description

## About Seen Health

At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model. Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building upon a proven Home and community based services model to create a culturally-competent and scalable PACE program. We are also building a comprehensive operating system focused on data and workflows that span across systems, processes, people, and care contexts. We want to empower our clinicians and staff with tools that deliver relevant data at the time and site of care and enable them to deliver exceptional care to our participants, which improve clinical outcomes, participant & provider satisfaction, and ultimately our strength as an organization.

We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise, each inspired by our own personal stories of caring for seniors in our lives. Our name, Seen Health, was chosen to reflect our commitment to provide the highest standard of care to underserved older adults while respecting and incorporating their individual beliefs, heritage, and values, so that they can truly be seen.

## About the Role

The Quality Improvement & Compliance (QIC) Manager translates Seen Health's quality and compliance strategy into reliable day-to-day execution. This role identifies and investigates compliance risk, ensures participant concerns are thoroughly evaluated, manages regulatory monitoring and corrective action, and drives deficiencies to sustainable resolution. The Manager serves as the Director's primary operational partner, independently managing routine and moderately complex quality and compliance matters while escalating significant organizational risk.

## Responsibilities

Quality & Compliance Monitoring

- Execute the annual QIC monitoring and audit plan; conduct or assign targeted audits
- Review findings for severity, frequency, regulatory exposure, and participant impact; track corrective actions through verified closure
- Escalate material or repeat deficiencies to the QIC Director

Grievance Investigation & Administration

- Own grievance administration: confirm classification, lead fact-finding and interviews, evaluate evidence, and ensure written resolutions are complete and appropriate
- Track remedies and corrective actions; review trends for systemic issues and escalate significant participant-rights or regulatory concerns

Regulatory Compliance

- Translate CMS, DHCS, and other regulatory requirements into monitoring tools and crosswalks
- Conduct compliance reviews and support departments in interpreting and implementing requirements
- Escalate unresolved regulatory risk

Corrective Action Management

- Ensure CAPs identify root cause, corrective action, owner, due date, monitoring methodology, and effectiveness evidence
- Reopen or revise CAPs that don't demonstrate effectiveness

Regulatory Readiness

- Coordinate internal audit readiness, maintain evidence repositories, conduct mock reviews, and support CMS/DHCS audits

## Team Supervision

- Directly supervise the QIC Coordinator: assign priorities, review work quality, coach performance, and build technical competency

Quality Improvement Oversight

- Review dashboards and trends, support PIPs, and ensure improvement actions have accountable owners

AI-Enabled QIC Operations

- Identify QIC workflows suited for AI/automation; validate that automated monitoring accurately detects what it's designed to catch
- Review AI-generated findings for accuracy before incorporating into audits, investigations, or compliance conclusions
- Ensure staff apply professional judgment rather than relying on AI output alone

## Qualifications

- Bachelor's degree in healthcare administration, public health, nursing, quality, business, or related field (equivalent substantial experience considered)
- 4+ years of healthcare quality, compliance, regulatory, managed-care, or clinical operations experience
- Experience conducting audits or investigations, and managing corrective actions and regulatory deadlines
- Supervisory, project leadership, or team-lead experience
- Professional verbal fluency in Mandarin required, sufficient to independently conduct participant/caregiver interviews and investigate grievances; Cantonese preferred
- PACE experience, CMS/DHCS regulatory experience, grievance/appeals/participant-rights investigation experience, and a clinical license or quality/compliance certification are all preferred

Location

- Los Angeles required. Ability to commute to Alhambra required.
- Relocation benefits available.

Salary & Benefits

- Salary: $120,000 – $150,000 per year, depending on experience
- Equity: included as part of founding team package
- Benefits: Seen Health is proud to offer a robust benefits offering for our employees. In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.

-

- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Parental and Caregiver Leave
- Lunch, as well as delicious snacks and coffee to keep you energized
- Paid Time Off across holidays, vacation time, personal days, and sick days
- 401k Plan
- Personal and professional development, including CME support and career growth opportunities
- Subscriptions and training on using AI tools including ChatGPT

## About Seen Health

## Company Overview
- **One-liner**: Seen Health operates a culturally-focused, technology-enabled Program of All-Inclusive Care for the Elderly (PACE) that integrates comprehensive medical care, social support, and AI-powered operations to help seniors age at home.
- **Entity Type**: Private (Series A)
- **Headquarters**: Alhambra, California, United States
- **Founded**: 2021
- **Founders**: Yang Su (Co-Founder), Xing S. (Co-Founder)

## Core Business
- **Primary industry**: Healthcare services for seniors (PACE model)
- **Target customers**: Seniors eligible for Medicare/Medicaid, particularly underserved Asian and immigrant communities; B2C (participants) and B2B (hospital partners)
- **Mission**: “To deliver exceptional aging experiences that every family deserves” by empowering older adults to age at home with dignity, comfort, and culturally sensitive care.

## Products & Services
- **PACE Center (Alhambra)**: A physical hub offering a health clinic, rehabilitation gym, day room, community center, and social activities. Provides interdisciplinary care including primary care, physical therapy, behavioral health, and care coordination. [seenhealth.org]
- **Home-Based Care**: Home care aides and home health support dispatched to participants’ homes to help with daily activities and post-acute recovery. [homehealthcarenews.com]
- **AI-Powered Operating Platform**: A single-pane-of-glass system that manages enrollment, assessments, care planning, claims, revenue cycle, and CRM. AI agents automatically extract data from insurance cards and driver’s licenses, and support referral channel analytics. [homehealthcarenews.com]
- **Care Concierge**: Dedicated staff who guide participants and families through every step of the care journey, from eligibility to ongoing support. [seenhealth.org]

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total funding of **$22 million** (Series A, November 2024) [cbinsights.com]
- **Notable Investors**: 8VC (lead), Astrana Health, Basis Set, Primetime Partners, Virtue [cbinsights.com]
- **Growth Signals**:
  - Headcount grew **50% YoY** to 36 employees [linkedin.com]
  - **26 active job postings** (+62.5% YoY) [linkedin.com]
  - First PACE center opened January 2025
  - 77% fewer acute hospital bed days and 49% fewer hospital admissions vs. industry average
  - 97% participant satisfaction and <2% no-show rate
  - 29% of new leads come from participant referrals [homehealthcarenews.com]

## Competitive Advantages
- **Tech-enabled PACE model**: Combines the proven 50-year PACE framework with modern AI and analytics, reducing administrative burden on clinicians and improving outcomes.
- **Cultural focus**: Services designed specifically for underserved senior communities, with multilingual staff and culturally appropriate care.
- **Single integrated platform**: One system manages enrollment, care planning, claims, and CRM, enabling seamless coordination and real-time response to participant needs.
- **Strong hospital partnership**: Collaboration with Astrana Health allows faster hospital discharges and better post-acute support. [homehealthcarenews.com]

## Strategic Focus
- **Expansion**: Scaling to additional PACE centers across California and eventually other states. Su envisions a future where 10,000 “PACE light” models serve millions of seniors. [homehealthcarenews.com]
- **Home-based care**: Growing home care capabilities to reduce reliance on brick-and-mortar centers.
- **AI integration**: Continuing to deploy AI for documentation, compliance, and care coordination to free up clinician time for direct patient care.

## Why Work Here
- **Mission-driven impact**: Employees directly improve the aging experience for vulnerable seniors, with measurable clinical outcomes and high participant satisfaction.
- **Rapid growth**: 50% headcount growth in the past year and a steady increase in job postings indicate a scaling organization with career advancement opportunities.
- **Innovative tech environment**: Engineers and product designers work on AI, CRM automation, and a unified platform that spans the entire care lifecycle.
- **Interdisciplinary culture**: Teams include medical, operations, marketing, technical, and finance staff working collaboratively.
- **Office location**: Based in Alhambra, CA (Los Angeles area); open roles include Founding Product Designer, Strategic Finance Senior Associate, and various clinical and outreach positions. [linkedin.com]
- **Remote/Hybrid policy**: Not explicitly stated; likely on-site at the PACE center given the hands-on nature of care, but some roles (e.g., product design, finance) may offer flexibility.

## Sources
1. [seenhealth.org](https://seenhealth.org/)
2. [linkedin.com](https://www.linkedin.com/company/seen-health)
3. [cbinsights.com](https://www.cbinsights.com/company/seen-health)
4. [homehealthcarenews.com](https://homehealthcarenews.com/2025/11/seen-healths-tech-enabled-pace-model-achieves-77-fewer-acute-hospital-bed-days/)
5. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/seenhealth)

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