--- title: 'Quality Manager at Luster National' canonical: 'https://feeny.ai/job/quality-manager-luster-national-washington-snpax94pfdfz' type: 'job' last_seen: '2026-10-29' --- # Quality Manager at Luster National - **Company:** Luster National - **Location:** Washington, DC - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-29 - **Apply:** https://job-boards.greenhouse.io/lusternational/jobs/5454403008 ## Job description ## About the Positions We’re seeking Quality Managers to support large, complex heavy civil infrastructure programs, including highways, roads, bridges, transit (bus and rail), aviation (international airports), and water/wastewater projects delivered through both traditional and alternative delivery methods. These positions run the quality assurance program. You’ll set the standard, audit whether committed quality control plans are actually being followed, and make sure nonconformances get closed instead of carried. Luster’s own quality management system is ISO 9001:2015 certified, so the framework you work inside is audited rather than sitting in a binder. This post is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area. We notify our talent pool candidates first whenever we have a project need. Responsibilities may include, but are not limited to, the following: - Develop and maintain the quality management system for the program, including the quality manual, procedures, and forms, aligned to ISO 9001:2015 and the program’s contract requirements. - Review the quality control plans and inspection and test plans submitted by designers and contractors, and confirm they meet contract requirements before the work they cover begins. - Audit designer and quality control programs against their own approved plans, and report whether the program is being followed in practice rather than only documented. - Oversee nonconformance reporting from identification through disposition, corrective action, and verified closure, and keep the log current and visible to the program team. - Verify that materials testing, special inspection, and independent assurance testing are performed by qualified laboratories and personnel, and that results stay traceable to the work they cover. - Coordinate quality surveillance across every discipline on your assigned program so one standard applies to all of the work. - Evaluate design quality by reviewing the designer’s own checking and quality control records, and confirm submittals arrive for review with those checks complete. - May lead root cause analysis on recurring defects and rework, and drive corrective and preventive actions to closure so the same problem does not come back. - Analyze quality performance data and report audit status, trends, and open nonconformances to program leadership. - Deliver quality orientation and training to program staff, designers, and personnel so requirements are understood before the work is in place. - Coordinate quality requirements through procurement, construction, testing, commissioning, and turnover, and confirm the record documentation supports acceptance and closeout. Attributes - Excellent written and verbal communication and interpersonal skills. - Excellent multi-tasking and organizational skills. - Collaborative mindset that fosters teamwork, trust, and positive relationships. - Natural curiosity, problem-solving abilities, and a commitment to continuous improvement. ## Minimum Qualifications - Bachelor’s degree in civil engineering, construction management, construction engineering, or quality management, or related field, or equivalent combination of education and experience. - Active OSHA-10 certification. - 5+ years of quality management experience for large (>$500M), complex, heavy-civil infrastructure projects. - Experience developing and administering quality management system documentation aligned to ISO 9001:2015, including quality plans, procedures, and audit programs. - Experience leading quality assurance audits and driving nonconformances and corrective actions to documented closure. - Experience reading construction drawings, specifications, and industry codes such as ASTM, ACI, and AWS. - Experience with industry standard quality and project management information software (e.g., Kahua, Unifier, e-Builder, Primavera P6, etc.). - Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, PowerPoint, etc.). ## Preferred Qualifications - Master’s degree in civil engineering, construction management, construction engineering, or quality management. - Active professional certifications such as ISO 9001:2015 Lead Auditor, CQA or CQE (ASQ), and/or Lean Six Sigma Green Belt or Black Belt. - Experience leading the owner’s quality assurance function on a program exceeding $1B in construction value. - Experience standing up a program quality management system in a new program office, including the quality manual, the procedure set, and the audit schedule. - Experience auditing a contractor’s or designer’s quality control program and holding that organization to its own approved plan. - Experience overseeing quality across more than one sector on the same program, such as roadway, structures, trackwork, airfield, or water and wastewater facilities. - Experience overseeing materials testing and special inspection programs, including laboratory qualification and independent assurance testing. - Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software. ## Compensation Details Expected Salary: $110k-$185k/year ($53-$89/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidate’s level and years of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law. Just LOOK at the Benefits We Offer! - Unlimited flexible time off - Paid holidays - Paid parental leave - Health, dental, and vision insurance - Flexible spending accounts (healthcare and dependent or elder care) - Long-term disability insurance - Short-term disability insurance - Life insurance and accidental death and dismemberment - 401(k) plan with guaranteed employer contribution - Formal career planning and development program - $2,500 annually toward professional development - Wellness program with monthly wellness stipend - Company cell phone or cell phone plan reimbursement - Free personalized meal planning and nutrition support with a registered dietitian - Free personal financial planning services - Employee assistance program - Employee discounts - Employee referral bonus Specific plan details and coverage for each benefit noted above will be provided upon offer. If you wish to be considered for a position where there is not an active job posted, please search for our 'General Application' and apply. Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization. All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Luster does not accept unsolicited resumes from any third-party. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster. Please email hiring@luster.com for accommodations necessary to complete the application process. ## About Luster National ## Company Overview - **One-liner**: Luster National is a family-owned, minority-owned program management and consulting firm that helps federal, state, and local agencies deliver complex infrastructure projects. - **Entity Type**: Private (bootstrapped, no public funding rounds) - **Headquarters**: Mill Valley, California, United States - **Founded**: 1990 - **Founders**: Orville Luster and Robert Luster ## Core Business - **Primary industry**: Program & Project Management, Digital Transformation, Environmental Consulting, Construction Management, Strategic Consulting - **Target customers**: B2G (federal, state, and local government agencies), B2B (private organizations involved in large-scale infrastructure) - **Mission statement**: "To provide our clients with the best possible Professional Services, using only the most competent, motivated and dedicated employees, in order to design solutions to meet their unique needs, in a timely and cost effective manner. 'Mission First; People Always'" ## Products & Services For each major offering: - **Digital Transformation**: Modernizing program operations through data analytics, digital project controls, and integrated systems for smarter decision-making. - **Program & Project Management**: Full lifecycle oversight including risk, contract, change, and quality management for high-speed rail, airports, disaster recovery, and more. - **Environmental Consulting**: Environmental planning, permitting, and compliance from initial assessment through construction support. - **Construction Management**: Hands-on management of quality, safety, procurement, and contract administration. - **Strategic Consulting**: Tailored strategies, organizational solutions, and expert insights to optimize performance and manage change. - **Program Support & Staff Augmentation**: Embedding seasoned professionals to add capacity and specialized expertise. - **Program & PMO Initiation and Standup**: Defining vision, scope, roadmaps, and governance to launch large initiatives. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Annual Revenue: ~$5.0 million (LinkedIn estimate, 2025) - **Notable Investors/Partners**: Not applicable (bootstrapped); key clients include government agencies (e.g., Corps, Transportation, MarinHealth, ECC, HNTB, AACE International) - **Growth Signals**: 35+ years of operation, 8 offices nationwide, ISO 9001:2015 certified, third-generation family leadership. Active job postings: 45 (LinkedIn, 2025), though headcount declined 7.5% YoY to 51 employees. ## Competitive Advantages - Deep expertise in large-scale government infrastructure programs (high-speed rail, airports, disaster recovery) - Minority-owned, family-owned small business (MBE/SBE/DBE, VOSB) – a differentiator in government contracting - ISO 9001:2015 certification for quality management - Long-standing relationships and a reputation for integrity and client focus ## Strategic Focus - Continued expansion of digital transformation and data-driven project controls - Emphasis on environmental consulting and sustainable infrastructure delivery - Leveraging third-generation family leadership to maintain culture and client trust - Scaling through strategic hires and staff augmentation services ## Why Work Here - **Culture**: "One Team" culture that values collaboration, professional growth, personal well-being, and individual creativity. The company emphasizes holistic support for employees. - **Remote/Hybrid**: Not explicitly stated; likely office-based across 8 U.S. locations, but some roles may offer flexibility. - **Notable Benefits** (from careers page): - Unlimited Flexible Time Off & Paid Holidays - Paid Parental Leave - Health, Dental, Vision Insurance - Flexible Spending Accounts (Healthcare, Dependent Care, Elder Care) - Long & Short Term Disability Insurance - Life Insurance & AD&D - 401(k) Plan with 3% Guaranteed Employer Contribution - Formal Career Planning & Development Program - $2,500 Annually Towards Professional Development - Wellness Program with Monthly Wellness Stipend - Personalized Meal Planning & Nutrition Support - Financial Planning Services - Employee Assistance Program & Discount Program - Employee Referral Bonus - **Engineering/Professional Culture**: Encourages big thinkers, achievers, hard workers, and self-starters. Offers internships and a general application for future openings. ## Sources 1. [luster.com](https://www.luster.com/) 2. [luster.com/careers](https://www.luster.com/careers) 3. [luster.com/about-us](https://www.luster.com/about-us) 4. [luster.com/about](https://www.luster.com/about) 5. 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