---
title: 'Quality Specialist at National Information Solutions Cooperative (NISC)'
canonical: 'https://feeny.ai/job/quality-specialist-national-information-solutions-cooperative-nisc-any-nisc-8srp8cbvxdbx'
type: 'job'
last_seen: '2026-10-21'
---

# Quality Specialist at National Information Solutions Cooperative (NISC)

- **Company:** National Information Solutions Cooperative (NISC)
- **Location:** Any Nisc Location
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/nisc/jobs/8288903

## Job description

## About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 1200+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Work Schedule

- Hybrid from one of the following office locations:
- Cedar Rapids, IA
- Lake Saint Louis, MO
- Mandan, ND
- Hybrid Schedule: Minimum of working 3 days per week out of an office location and ability to work up to 5 days per week from an office location.
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.

Position Overview

NISC is looking for a passionate, experienced Quality Assurance Tester. This position will work with our talented employees within the software engineering, product, quality assurance and software support teams to ensure quality and functionality requirements are met.  A successful candidate for this team will be dedicated to quality and can be flexible and productive in a fast-paced environment.

Essential Duties

- Assist and perform in testing basic level tasks to test software changes meet design specification and are functioning within total quality management standards.
- Research, test and report results of testing scenarios.
- Write releases notes and new system enhancement documentation.
- Participate on design teams regarding enhancements to products.
- Test system documentation as necessary and suggest edits/enhancements.
- Answer basic level questions regarding application screens and processes responsible for testing.
- Communicates with developers and software engineers on product issues.
- Gathers and interprets source materials such as design and test specification, design diagrams and schematics.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.

Knowledge, Skills & Abilities Preferred

- Basic level knowledge of quality assurance testing and automated testing tools, including mobile testing.
- Possess basic ability to troubleshoot.
- Basic level knowledge level of business-related software applications and services.
- Basic level knowledge of NISC’s technology stacks.
- Basic level knowledge of the Utility or Broadband industries.
- Basic level knowledge of Project Management processes and theory.
- Basic verbal and written communication skills.
- Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- Basic research and problem-solving skills.
- Possess a strong attention to detail.
- Basic level ability to organize and prioritize.
- Basic level ability to set and manage internal and external Member/Customer expectations.
- Basic level ability to demonstrate initiative and accountability.
- Basic level knowledge of software and software integrations.
- Ability to travel as often as necessary to meet the goals and objectives of the position.

Education Preferred

Bachelor’s degree in Computer Science, Information Technology, a business-related field, or equivalent practical experience.

## Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

## About National Information Solutions Cooperative (NISC)

## Company Overview
- **One-liner**: An information technology cooperative that develops and supports software and hardware solutions for rural energy and communications companies across the U.S.
- **Entity Type**: Private (Cooperative)
- **Headquarters**: Mandan, North Dakota, USA (with offices in Lake Saint Louis, Missouri; Cedar Rapids, Iowa; and Blacksburg, Virginia)
- **Founded**: July 2000 (formed from the consolidation of Central Area Data Processing Cooperative, est. 1967, and North Central Data Cooperative, est. 1966)
- **Founders**: Not applicable (formed as a cooperative consolidation)

## Core Business
- Primary industry/industries: Information Technology, Utilities (Energy & Electric), Telecommunications (Broadband & Communications)
- Target customers: B2B — specifically rural electric cooperatives, public power districts, and telecommunications companies across the U.S., American Samoa, Palau, and Canada (over 970 Member organizations)
- Mission statement: "To deliver information technology solutions and services that are Member and Customer focused, quality driven and value priced."

## Products & Services
- **Consumer & Subscriber Billing**: Software for managing billing and customer accounts for energy and communications providers.
- **Accounting Solutions**: Financial management and accounting software tailored to utility and telecom cooperatives.
- **Engineering & Operations**: Software for grid management, power flow analysis, and operational workflows (e.g., Distributed Engineering Workstation).
- **Broadband Services**: Solutions for broadband network management and subscriber services.
- **iGEAR (subsidiary)**: An online store platform for NISC Members, processing over 5,000 orders totaling more than $1.1 million in annual online sales with nearly 7,800 active users.
- **Print Services**: Produced 338 million statement images in 2025, including 78.6 million e-bill only statements and 177 million mail pieces.
- **Payroll Products**: Calculates nearly 1.8 million paychecks annually and tracks an annual payroll in excess of $6.8 billion for 74,000 professionals employed by NISC Members.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private cooperative)
- **Key Metric**: Over $55 million invested annually in Research, Development and Quality (RDQ)
- **Notable Investors/Partners**: Not applicable (member-owned cooperative; no external investors)
- **Growth Signals**: Over 1,400 employees across four facilities and remote across the U.S.; named a Computerworld Magazine Top 100 "Best Places to Work in IT" for the 23rd consecutive year in 2026; serves Members in American Samoa, Palau, and Canada alongside domestic operations.

## Competitive Advantages
- **Cooperative Structure**: As a member-owned cooperative, NISC's primary focus is serving its Members and employees rather than maximizing shareholder returns, creating a unique alignment of interests.
- **Deep Specialization**: Decades of domain expertise in rural energy and communications, serving a niche market with highly tailored solutions.
- **R&D Investment**: Over $55 million per year in research, development, and quality, ensuring continuous innovation for a specialized industry.
- **Long-Term Stability**: Operating since 1966 (in predecessor forms) with consistent recognition as a top IT employer for 23 straight years.

## Strategic Focus
- **Innovation for Members**: Continuously investing in R&D to solve emerging challenges in the energy and communications industries, including grid modernization and broadband expansion.
- **Service Excellence**: Prioritizing world-class support through a dedicated Member Success team.
- **Diversification**: Helping Members compete effectively in the changing energy and communications landscapes through advanced IT solutions.
- **Remote & Distributed Workforce**: Supporting employees across the U.S. with multiple office hubs and remote work capabilities.

## Why Work Here
- **Culture**: A cooperative driven by six Shared Values developed by employees: Integrity, Relationships, Innovation, Teamwork, Empowerment, and Personal Development. Emphasis on "doing the right thing, always" and work/life balance.
- **Work Policy**: Hybrid/remote-friendly with four physical office locations (Mandan, ND; Lake Saint Louis, MO; Cedar Rapids, IA; Blacksburg, VA) and remote employees across the U.S.
- **Benefits**: Zero premium medical insurance; medical, dental, and vision insurance; Health Savings Account with $100 monthly NISC contributions (plus up to $800/year in Wellness Rewards); fully covered life insurance (4x salary); fully covered short- and long-term disability; 401(k) with 4% salary base contribution and up to 6% employee match; PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical.
- **Notable Perks**: $2,500 interest-free technology loan program; $25,000 employee educational assistance program; free coffee/hot chocolate/tea/water; onsite markets; monthly onsite meet-ups; Employee Assistance Program; Benevolence Fund (employee-supported financial hardship assistance).
- **Engineering & Tech**: Described as having "some of the best software developers in the business" and working with "the latest and greatest technology." Roles include Software Developers, Quality Engineers, IT Application Specialists, and Database Conversion (ETL) Associates.
- **Community**: Strong emphasis on social responsibility with eco-friendly office practices (recycling, filtered faucets, automated LED & solar lighting), volunteer committees, and charitable fundraising for organizations like United Way and the Alzheimer's Association.

## Sources
1. [nisc.coop - About Us](https://www.nisc.coop/about/)
2. [nisc.coop - Careers](https://www.nisc.coop/careers/)
3. [nisc.coop - The NISC Difference](https://www.nisc.coop/the-nisc-difference/)
4. [LinkedIn - NISC](https://www.linkedin.com/company/nisc)
5. [nisc.coop - Open Positions](https://www.nisc.coop/careers/open-positions/)

## Other roles at National Information Solutions Cooperative (NISC)

- [Implementation Specialist I (Futura)](https://feeny.ai/job/implementation-specialist-i-futura-national-information-solutions-cooperative-s41tfjmj32w1) — Atlanta, GA
- [Intern - Application Analyst (Financials Software)](https://feeny.ai/job/intern-application-analyst-financials-software-national-information-solutions-cg9xher0jwb5) — Mandan, ND
- [Account Manager - Broadband (Southeast Territory)](https://feeny.ai/job/account-manager-broadband-southeast-territory-national-information-solutions-jwkxnh7edr3y) — Any Nisc Location
- [Software Developer - Service/Billing Software (Full Stack, Angular)](https://feeny.ai/job/software-developer-service-billing-software-full-stack-angular-national-p0mkaaj82zge) — Any Nisc Office
- [Software Developer - SmartHub (Angular, Java)](https://feeny.ai/job/software-developer-smarthub-angular-java-national-information-solutions-b1jd5pf05jx4) — Any Nisc Office
- [Software Developer - Provisioning (Back End, Java)](https://feeny.ai/job/software-developer-provisioning-back-end-java-national-information-solutions-cetp2rh520vh) — Mandan ND OR Cedar Rapids, IA
- [Implementation Project Manager - Communications Customer Care & Billing Software](https://feeny.ai/job/implementation-project-manager-communications-customer-care-billing-software-eh4y1f075thb) — Any Nisc Location
- [Implementation Project Manager - Asset & Ticket Management](https://feeny.ai/job/implementation-project-manager-asset-ticket-management-national-information-gytnsgqn5rj2) — Mandan ND OR Cedar Rapids, IA
- [Systems Administrator I - Technical Support (Windows OS, Linux OS)](https://feeny.ai/job/systems-administrator-i-technical-support-windows-os-linux-os-national-kr9x8vg24ty5) — Atlanta, GA
- [Product Support Specialist II - Third Party Integrations (Utility Software)](https://feeny.ai/job/product-support-specialist-ii-third-party-integrations-utility-software-gej28bmy0ncj) — Atlanta, GA