---
title: 'Quality Specialist at NISC'
canonical: 'https://feeny.ai/job/quality-specialist-nisc-any-nisc-location-ah29ed4ajsxt'
type: 'job'
last_seen: '2026-09-12'
---

# Quality Specialist at NISC

- **Company:** NISC
- **Location:** Any Nisc Location
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/testnisc/jobs/8197649

## Job description

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Work Schedule:

- Hybrid from one of our office locations:
- Cedar Rapids, IA
- Lake Saint Louis, MO
- Mandan, ND
- Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose.

Summary:

NISC is looking for a passionate, experienced Manual Quality Assurance Tester. This position will work with our talented employees within the software engineering, product, quality assurance and software support teams to ensure quality and functionality requirements are met.  A successful candidate for this team will be dedicated to quality and can be flexible and productive in a fast-paced environment.

Essential Duties:

- Assist and perform in testing basic level tasks to test software changes meet design specification and are functioning within total quality management standards.
- Research, test and report results of testing scenarios.
- Write releases notes and new system enhancement documentation.
- Participate on design teams regarding enhancements to products.
- Test system documentation as necessary and suggest edits/enhancements.
- Answer basic level questions regarding application screens and processes responsible for testing.
- Communicates with developers and software engineers on product issues.
- Gathers and interprets source materials such as design and test specification, design diagrams and schematics.
- Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
- Commitment to NISC’s Statement of Shared Values.
- Other duties as assigned.

Knowledge, Skills & Abilities Preferred:

- Basic level knowledge of quality assurance testing and automated testing tools, including mobile testing.
- Possess basic ability to troubleshoot.
- Basic level knowledge level of business-related software applications and services.
- Basic level knowledge of NISC’s technology stacks.
- Basic level knowledge of the Utility or Broadband industries.
- Basic level knowledge of Project Management processes and theory.
- Basic verbal and written communication skills.
- Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
- Basic research and problem-solving skills.
- Possess a strong attention to detail.
- Basic level ability to organize and prioritize.
- Basic level ability to set and manage internal and external Member/Customer expectations.
- Basic level ability to demonstrate initiative and accountability.
- Basic level knowledge of software and software integrations.
- Ability to travel as often as necessary to meet the goals and objectives of the position.

Education Preferred:

- Bachelor’s Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

## About NISC

## Company Overview
- **One-liner**: NISC is an information technology cooperative that develops and supports software and hardware solutions for rural energy and communications companies across the U.S.
- **Entity Type**: Private (Cooperative – not VC-funded; operates as a non-profit member-owned cooperative)
- **Headquarters**: Lake Saint Louis, Missouri, USA
- **Founded**: 2000 (formed from the consolidation of two cooperatives dating back to 1966 and 1967)
- **Founders**: N/A (formed via merger of Central Area Data Processing Cooperative and North Central Data Cooperative)

## Core Business
- **Primary Industry**: Information Technology for the energy and telecommunications sectors
- **Target Customers**: Rural electric cooperatives, public power utilities, and communications providers (B2B, exclusively serving member-owners)
- **Mission Statement**: To deliver information technology solutions and services that are Member and Customer focused, quality driven and value priced.

## Products & Services
- **NISC Enterprise Suite**: Integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, and other back-office functions.
- **iGEAR**: A subsidiary providing an online store platform for NISC members, processing over 5,000 orders totaling more than $1.1 million in online sales.
- **Print & Mailing Services**: Produced 338 million statement images in 2025 (including 78.6 million e-bill-only statements and 177 million mail pieces).
- **Payroll Services**: Calculates nearly 1.8 million paychecks annually, tracking an annual payroll in excess of $6.8 billion for 74,000 professionals employed by NISC members.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (cooperative; no public valuation)
- **Key Metric**: Over 970 member-owners served across the U.S., American Samoa, Palau, and Canada
- **Notable Investors/Partners**: Not applicable (member-owned cooperative; no external investors)
- **Growth Signals**: 
  - Named a Computerworld "Best Places to Work in IT" for the 23rd consecutive year (2026)
  - Employs over 1,400 people across four facilities and remote locations
  - iGEAR subsidiary shows active e-commerce growth

## Competitive Advantages
- **Cooperative Structure**: Unique in the tech industry – as a cooperative, NISC’s priority is serving its member-owners rather than maximizing shareholder returns, fostering long-term stability and trust.
- **Deep Domain Expertise**: Over 50 years of combined history (via predecessor organizations) serving rural energy and communications sectors, creating specialized, entrenched solutions.
- **Integrated Ecosystem**: Offers a full suite of billing, accounting, engineering, and operational software, creating high switching costs for members.
- **Financial Stability**: Non-profit, member-owned model provides consistent reinvestment and resilience.

## Strategic Focus
- **Member Success**: Emphasis on world-class support and service excellence through a dedicated Member Success team.
- **Technology Modernization**: Continual development of advanced IT solutions, including distributed engineering workstations and broadband services.
- **Diversification**: Supporting members in maximizing opportunities in the changing energy and communications landscapes.
- **Sustainability**: Implementing eco-friendly practices across offices (recycling, filtered faucets, automated LED/solar lighting).

## Why Work Here
- **Award-Winning Culture**: Recognized by Computerworld as a top IT workplace for 23 years – a rare and consistent honor.
- **Comprehensive Benefits**:
  - Zero-premium medical insurance
  - Health Savings Account with $100 monthly contributions from NISC (plus up to $800 annual wellness rewards)
  - Fully covered life insurance (up to 4x salary) and short-/long-term disability
  - 401(k) with 4% base employer contribution + up to 6% employee match
  - PTO accrual, 120 Life Event Leave hours, 9 paid holidays, and 1 paid Holiday Week/Sabbatical
  - $2,500 interest-free technology loan program
  - $25,000 employee educational assistance program
- **Work-Life Balance**: Emphasized as a core value; free coffee/tea, onsite markets, monthly meet-ups, and volunteer/wellness committees.
- **Remote/Hybrid Policy**: Offices in Missouri, North Dakota, Iowa, and Virginia, with employees also working remotely across the U.S.
- **Engineering Culture**: Pride in having "some of the best software developers" and working with the latest technology; roles include Software Developer, Database Conversion (ETL), Quality Engineering, and more.
- **Social Responsibility**: Employee-run Benevolence Fund to support coworkers in need; Volunteer Committees raising thousands for United Way, Alzheimer’s Association, and childhood cancer causes.

## Sources
1. [nisc.coop - About Us](https://www.nisc.coop/about/)
2. [nisc.coop - Careers](https://www.nisc.coop/careers/)
3. [nisc.coop - Homepage](https://www.nisc.coop/)
4. [nisc.coop - Open Positions](https://www.nisc.coop/careers/open-positions/)
5. [linkedin.com - NISC](https://www.linkedin.com/company/nisc)

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