---
title: 'Quality & Technical Specialist at ZOE'
canonical: 'https://feeny.ai/job/quality-technical-specialist-zoe-united-kingdom-wrqx718pa2x4'
type: 'job'
last_seen: '2026-10-13'
---

# Quality & Technical Specialist at ZOE 

- **Company:** ZOE 
- **Location:** United Kingdom
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/zoe/3fc1a853-7695-4f94-87cc-f1ee76672d18

## Job description

🚀 About the role ZOE is scaling rapidly. We’re broadening our product range, expanding across the EU, and beyond and entering major retail channels. As our manufacturing partner base, retailer requirements, and technical activity grow, we need dedicated internal ownership of our Quality Management System (QMS), product compliance, supplier controls, and quality processes. As our Quality & Technical Specialist, you will be the guardian of trust in every product we launch. You’ll be the operational engine of our technical function—ensuring documentation is audit-ready, risks are visible, suppliers are governed, products are verified, and international launches have solid technical foundations.

👥 About the team You’ll be joining our dynamic, fast-paced Operations team, reporting directly to the Food Supply Operations Manager. You will work closely with leads across inventory, procurement, and fulfillment within the broader supply chain team. In this role, you sit right at the centre of how ZOE creates, protects, and scales its products. You will act as the key connector across internal teams and external partners. Internally, you will partner closely with Customer Experience to investigate product feedback, work with Legal and Regulatory to ensure compliance, and sync with Commercial and Marketing to enable seamless product launches. Externally, you will serve as the hands-on technical point of contact for our manufacturing partners, co-packers, independent testing laboratories, and supermarket retail technical teams. You will be the team’s operational expert on quality, with senior technical leadership always available to guide governance, long-term manufacturing strategy, and complex escalations.

🎯 What you’ll be doing

- QMS & Compliance: Maintain QMS records, audit schedules, and safety policies in line with BRCGS, HACCP, and UK/EU food regulations.
- Supplier Governance: Act as the primary technical contact for co-manufacturers and ingredient suppliers, owning onboarding, audits, certifications, and technical approvals.
- Product & Retail Specs: Own finished product/packaging specifications, review artwork for labelling accuracy, and manage retailer technical portals.
- Allergen Control & Compliance: Own allergen risk assessments across all product lines, validating co-packer line clearance protocols, clean-downs, and matrix management to eliminate cross-contamination risks
- Recalls & Crisis Management: Lead mock recall exercises and own the operational response plan for product incidents, ensuring full supply chain traceability at all times.
- Verification & Testing: Oversee lab testing (microbiological, chemical, sensory), shelf-life studies, nutritional verification, and Certificates of Analysis (CoA).
- Complaints & Risk (CAPA): Lead root-cause investigations into non-conformances (NCR) and consumer complaints, implementing corrective action plans (CAPA).
- Launch & Process Automation: Support NPD and market expansion compliance, using digital tools and AI to streamline quality workflows and tracking.

🧠 What you’ll bring

- 2–5 years of experience in food, beverage, dietary supplements, or fast-moving consumer health.
- Food Safety Knowledge: Working knowledge of HACCP principles and standard compliance frameworks (BRCGS, SALSA, GFSI, ISO).
- Technical & Lab Literacy: Experience reviewing lab data (CoAs, micro testing, shelf-life studies) and writing product specifications.
- Allergen Expertise: Understanding of UK/EU allergen labelling laws and practical experience auditing allergen controls and cleaning validation at third-party manufacturing facilities.
- Traceability or Recall Experience: Hands-on experience conducting traceability audits and executing mock or live product recalls.
- Data-Savvy & Adaptable: Thrives analysing complaint trends and solving quality issues in a fast-paced scale-up.
- Right to Work: Permanent right to work in the UK or EU.
- Willingness to Travel: You are able and willing to travel to our manufacturing partners and supplier sites (primarily UK/EU) approximately once or twice every few months for routine audits, relationship building, and production trials.

👌🏼 The nice-to-haves

- Experience supporting physical product launches outside the UK (particularly EU or North America).
- Degree or formal apprenticeship in Food Science, Food Technology, or quality auditing.
- Experience navigating major retailer technical portals and due-diligence questionnaires.
- Curiosity and enthusiasm for using AI tools and digital automation to streamline operations and administrative work.

✨ What success looks like in this role

- Audit-Ready QMS: ZOE’s quality documentation is current, complete, and easy to navigate.
- Controlled Suppliers: Supplier approvals, certifications, and technical records are structured and up to date.
- Seamless Launches: Retailer due diligence and international expansions are supported by accurate technical documentation on schedule.
- Closed-Loop Quality: Quality complaints, NCRs, and CAPAs are tracked, analysed, and resolved quickly to prevent recurrences

✨ Our Hiring Journey We value your time. While the exact steps and timeline can vary slightly depending on the role, seniority, and team, we’ve designed a streamlined 4-step blueprint to get us from "Hello" to "Welcome to the team" as efficiently as possible:

- 👋 Intro Chat with the Talent Team: A high-energy alignment check to learn about you and share our vision.
- 🧠 Hiring Manager Interview: A tactical conversation focused on your craft, experience, and aspirations.
- 🔄 The Remote Loop: 2 to 4 focused interviews assessing your technical expertise, behavioural approach, and collaboration style.
- 🎉 Offer & Welcome: Finalising the details and getting you ready to hit the ground running!

Once we connect, we pride ourselves on moving fast. Our average hiring process takes between 20 to 30 days, depending on the complexity of the role. We love momentum, but we’re always happy to adjust the timeline to match your schedule and personal preference.

___________________________________________________________________________

🚀 Ready to thrive? Apply Now If you are genuinely excited about ZOE's mission and this opportunity, please don't hesitate to apply—even if you don't meet every single requirement listed. We fundamentally value potential and commitment above all else. ZOE is an equal opportunity employer. If you require any reasonable accommodations during the interview process, just let us know—we are here to support you.

___________________________________________________________________________

Not the perfect match? Join [ZOE's Talent Community](https://jobs.ashbyhq.com/zoe/form/talent-community)!

If this role isn't the exact right fit, or the timing isn't right, don't let the journey end here. Drop your resume here. When a role opens up that matches your unique superpowers, you'll be the first person we reach out to.

📸 Stay Curious. Follow the Journey. Want to see life behind the scenes, our latest health breakthroughs, and how we're changing the world through food? Follow us on our socials: [LinkedIn](http://linkedin.com/company/joinzoe/) | [Instagram](https://www.instagram.com/zoe/) | [TikTok](https://www.tiktok.com/@join_zoe) | [YouTube](https://www.youtube.com/@joinZOE) | [Facebook](https://www.facebook.com/joinzoe1/)

## About ZOE 

## Company Overview
- **One-liner**: ZOE combines scientific research with artificial intelligence to offer personalized nutrition programs that help people understand their unique metabolic responses to food.
- **Entity Type**: Private (late-stage; total funding $108.9M; last round Series B in July 2024)
- **Headquarters**: London, United Kingdom (with additional offices in Boston, Massachusetts, USA)
- **Founded**: 2017
- **Founders**: George Hadjigeorgiou and Tim Spector

## Core Business
- **Primary industry**: Personalized nutrition, gut health testing, and digital health.
- **Target customers**: B2C – individuals seeking science-based dietary insights and improved metabolic health.
- **Mission or purpose**: To replace “one-size-fits-all” nutrition guidance with personalized approaches, empowering people to eat with confidence and improve long-term health.

## Products & Services
- **ZOE Personalized Nutrition Program**: A subscription-based app and coaching program that uses at-home test results (blood fat, blood sugar, gut microbiome) to provide personalized food scores and meal recommendations. Type: SaaS + physical test kit + coaching.
- **At-Home Test Kit**: Measures blood sugar, blood fat, and gut microbiome. Type: Hardware (test kit) + lab analysis.
- **Plant-Based Fiber Supplement**: A dietary supplement containing 30+ whole-food ingredients to support gut health. Type: Consumer packaged good.
- **ZOE Science & Nutrition Podcast**: The #1 nutrition podcast in the UK with 14 million+ downloads, featuring leading scientists. Type: Content / Media.
- **ZOE Health Study**: A large-scale citizen science initiative (millions of contributors) that feeds into ongoing research. Type: Research platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; described as “late stage” with $108.9M total funding.
- **Key Metric**: Annual revenue of $4.0M (LinkedIn estimate) and total funding of $108.9M (as of July 2024).
- **Notable Investors/Partners**: Coefficient Capital (led Series B), Tim Kendall (seed investor). Research partners include King’s College London, Massachusetts General Hospital, Harvard Medical School, and Stanford University.
- **Growth Signals**: Operates in 17 countries; 74,469 LinkedIn followers (+22.4% YoY); active job postings up 250% YoY; published multiple breakthrough papers in journals like *Nature Medicine*, *Science*, and *The Lancet*.

## Competitive Advantages
- **Proprietary research**: Runs the world’s largest in-depth nutrition study (PREDICT) with peer-reviewed results that form the core of its personalization algorithm.
- **Scientific credibility**: Co-founded by Prof. Tim Spector (epidemiologist) and backed by a world-class scientific advisory board (Sarah Berry, Andrew Chan, Christopher Gardner, etc.).
- **AI-driven personalization**: Uses machine learning on individual metabolic data to generate food scores, creating a defensible data moat.
- **Media & community**: The #1 nutrition podcast and a large engaged user base (120,000+ members) provide strong brand and user acquisition advantages.

## Strategic Focus
- **Expand personalized program reach**: Grow membership in the US and UK while continuing to refine the science.
- **Deepen research**: Continue the PREDICT and BIOME studies to uncover new links between diet, microbiome, and metabolic health.
- **Product innovation**: Enhance the app experience, develop new supplement offerings, and integrate real-time feedback (e.g., continuous glucose monitors).

## Why Work Here
- **Culture**: Remote-first, well-funded scale-up that values inclusivity, transparency, ownership, and open-mindedness. Teams are given freedom to make long-term, high-impact decisions.
- **Work environment**: Remote-friendly with physical offices in London and Boston. Many roles are listed as remote with occasional on-site work.
- **Perks & engineering culture**: Strong emphasis on learning in the open, publishing research, and using cutting-edge AI/ML. The team includes engineers, data scientists, and nutrition scientists working on complex product and data challenges.
- **Growth opportunity**: 14 active job postings (as of mid-2026) with a 250% increase in postings year-over-year, indicating a scaling phase despite a slight headcount dip in the past year.

## Sources
1. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/zoe)
2. [linkedin.com](https://www.linkedin.com/company/joinzoe)
3. [joinzoe.com](https://joinzoe.com/about/)
4. [builtin.com](https://builtin.com/company/zoe)
5. [tracxn.com](https://tracxn.com/d/companies/zoe/__2lM189ruFNsNToLZ8gyBK1xO4iLedFT2rltMToMLLfg)

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